Regions Bank Customer Service Complaints - page 2

This is the never-ending story of Regions Bank and the disbursement of insurance funds. I would like to discuss the Hattiesburg office of Regions Bank and the mortgage manager.
We had the last hurricane of the season and we had an insurance claim. Our insurance company behaved excellently. They quickly paid $32,145.79 that was made out to us and the mortgage company Regions Bank, which as then deposited in Regions Bank. Many times, proceeds are delayed by the insurance companies but in this case, it is the bank that is causing the delays by requiring documentation for every cent - contrary to their written procedures to us. I believe they are delaying and using these proceeds to make loans and get interest. This is the story that the wind took away and the customer endured.
Most of the claim and proceeds was for the slate roof. The insurance proceeds for roof damages were $21,851.51. The disbursements with documentation were $12,558.07. As of January 15, 2021, the roofs are completely repaired. The difference between $21,851.51 and $12,558.07 is $9,293.44. Completion was confirmed by an inspector for Regions Bank. For some reason, the manager (Andrew Puckett) is requiring documentation for more disbursements. We were told that this was an FHA requirement. We contacted the FHA and was told differently. Now they want a detailed plan of all repairs, past and future, with estimated costs before releasing a disbursement that would be 50% of total proceeds. Roof repairs are complete - we should have received the insurance payment for the value of the roofs. WHAT COULD BE SIMPLER?
Since we are managing and acting as our own contractor for future repairs, we need the proceeds to get material and labor to complete all repairs. This has been continuing for over three months now and we are at our wits end. We provided all that was asked of us and at each juncture we are burdened with new requirements. I also believe the manager gave these instructions for additional documentation to his staff and now cannot change them without losing face. I would question his professionalism, preparedness and ability to read actual requirements from the FHA rather than make them up as situations arise.

Jose M Martin

I have been doings with this bank Region Bank and. Bring y'all money and I can't get a simple loan but yall want me to continue on banking with y'all but cannot get a long that really sucks

Regions Bank in McMinnville Tennessee 37110 has awful customer service no drive-up window what do they think the Elder people's going to do make their staff just like me terrible terrible upgrade

Horrible bank. Atm breaks down all the time. Been dealing with this for 10 years. Try to get in touch with Corporate is IMPOSSIBLE

Absolutly the worst bank to work with; I actualy had one of the leads in Kissimme branch ask me leave, and told associate not to open account for me, I filed a complaint in January 2020, to this day no response for Headquarters. I belive I was aked to leave because of my accent or the 2020Trump hat I was wearing. Stay away unless you like to be misstreated!!!

The 24 hour call and check on your banking information is a pure joke. Nothing but problems with your service on the phone. Can not find infirmation every time you call your 1-800 number. Your banking app. You can put everything right in it. Then blocks you. What kind of crap is this. Got to stay on a phone half a day. Trying to get it fix talking to someone. Good luck trying to get in any bank in Mississippi for help.

I have been with Regions Bank for 6 months. There service is horrible. My husbands payroll check goes direct deposit every week but one week it did not. His boss gave him a paper check. I deposited it on the mobile app. Regions bank held that check for 10 days. I will be closing this account soon. I do not recommend any banking with them!!!!

I just went to this Regions Bank branch @ 100 N Main Street in Newton Ms. I walked in to make a deposit. There were two tellers and two lines. One short and one line to the door. I obviously walked to the short line. I waited patiently for 10 minutes for the two people in front of me to be waited on. Meanwhile several people in the other line had been also waited on. When I walked up for my turn, the teller told me to go to the end of the other line. The one that was past the front door. She literally intentionally rudely forced me to go stand behind all the african americans in the long line, including those who had come after me. These people made a choice not to get in the short line for whatever reason. There is absolutely no reason to punish me for their choice. This is blatant racism or complete insanity. Perhaps both. Regions in Newton Ms is racist against white people. They run the main branch like a special education class and will yell at the white customer and force them to the back of the line for absolutely no rational reason. These people are unprofessional, irrational, disrespectful and racist. This branch should be shut down.

This is the most difficult phone system I have ever encountered when trying to reach a human being. How is that done at Regions?
Jerry Scobee
615.945.5220

I will NEVER refer another person to Regions bank again and plan on moving my account! I was talked to awful by so-called manager in the Calhoun branch and she made comments saying she had done alot of things to help me with my account when the only thing she did was add my husband to my account. They put a hold on a check from a local bank even though I have money in my savings account. They do not help with customers! Its all about money for them!

I have spent two days & nights trying to contact Region's regarding my Debit card. I'm always told hold time is 10 mins. That's not true it takes much longer & still unable to connect.

I emailed these people bc they took 108 dollars of overdraft fees out of my acct. and a so called supervisor called me and said there was nothing he could do and when I asked for a corporate number he said he didn't have it. It's a waste of
Time reaching out to these people!

We just had -23 on our account for not even 24hrs from an unexpected auto payment and my husband went
Out to put 129.00 in our account to bring it back positive and they decided to charge us 108.00 in overdraft fees from pending transactions we made while our acct was positive. We have the receipt from when my husband put
The 123.00 In the accct and it stated we had an available balance of 105.00 now it's -2.00 since they stole 108.00 from us ! DO NOT BANK WITH THESE PEOPLE!

You know I've been doing buisness with yall since 1991 when I started in buisness in Chisholm when yall were first al bank.first off called bonnie in alex city al, branch never got a call back talked to a lady in auburn after phone tag a couple of days. To get a line of credit increase from 5000 to 10.000 she said she checked and needs w2s for the last 2 years Wow" needless to say I just paid for my house off thru regions mort gage 60.000 I have a credit card thru regions 45000 only owe 6700.But anyway probly don't matter to yall but wanted to put a thought out there for a little customer satisfaction!!

I made a deposit with my check card which is linked to my checking account. The teller made a mistake and deposited to my daughters checking account instead. This transactions cause my account to be overdrawn by almost $200.00. I called the branch in North Augusta, SC to discuss my concern and get my account fixed. Brandy and Mark were very rude to me. Brandy was very curt, unapologetic, and showed no concern for me as a customer. She talked to me as if I was not a valued customer. I called back to ask for the regional manager. AT this time Mark, the manager answer the phone and asked if he could assist. I was explaining to him that I banked with Regions for a long time and know how the system works with my account. I check my account daily. He replied with a smart remark "Well if you check it everyday, you didn't check that she put it in the wrong acct" I informed him that was very rude. I then proceed to tell him that the transaction was done at 4:35pm. I don't immediately check after a deposit is made but I check every morning, reason for me calling now. I told them that I was going to close my account. He assured me that it was absolutely my choice to do so. I asked for the regional manager name and number. I could not reach him on the phone. I left a message. Well I called back to get his manager. Brandy answers the phone and explained there was no one above him. It didn't work like that. I said ok thanks. She hung up the phone without saying a word. I called back and informed her that she was very rude to me and combative. She persisted to over talk me while I was speaking. Then she hung up the phone in my face. I tried to call back and she would not answer the phone. I was treated very rude and provided poor customer service at this branch. The 800- number keeps you on hold for 20-25 minutes before a representative comes to the phone.

I was with Region's almost 20 yrs. I was paid late one one friday and had to deposit my check via ATM because I was going out of town and needed money the next day. Could not cash check due to amount. This was doing my gambling days so this is all I had. Needless to say, my money was held due to it being a suspicious check (what I was told) and that I had never deposited a check in this amount before. I advised the lady to whom I spoke with (bank manager, pearl, ms) that I deposited this same check in this same amount every 2 weeks. After a few words back and forth, she eventually released my check after a few things were returned. Soon after, I received a letter in mail, regions was closing my account due to a violation of some disclosure I signed when I opened acct 20 yrs ago. Really?

I just wanted some over draft fees waved .because I had got a new debit card and old one was still active and they got me 264.00 next week later got me 186.00 they would not help me at all so soon as this month over I be going to my drectexoress card not have to worry about this bank getting all my money every month for over draft fees I can't see how I can get debit card and card supposed to be not active . Think again cause bank kept it activity cause they knew I had transactions pending so this how they got . Wow what a honesty bank I hope they get caught because I an in a set income now no money to live off of rest of this month hope they happy got getting my money in over draft fees when my debut card should have been dead .it not Active cause I had a new . It takes 5 to 7 days get new card. Do the nath in this bank when it come to over draft fees good luck to all you regions bank people cause jam done with this crooked bank by

Just as another person posting, I am concerned about Regions check hold policy. I made a deposit for my son at Regions after my bank said the cashiers check was a 'one day clearance' so no need for cash or a wire transfer. My son called Regions about the deposit, which was cashiers check from my bank across the street, and Regions said my son could have some of the deposit 'day after tomorrow' and then wait 10 days for the other part. I went back to my bank and was reassured that the cashiers check issued would be clear in a day and that Regions could call my banker to verity. I went to Regions an hour after the deposit was made but the banker refused to call my banker and refused to give me the cashiers check back so I could return with cash. Regions said the deposit had posted and, although not in my son's account until day after tomorrow and 10 days later, they could not un post so I could return with cash. I was alarmed and confused why so much time goes by with a cleared check without the funds available to the account holder. When I asked Regions the reason for holding a check that clears in a day I was told "it's their policy" and there was nothing more I could do other than accept their position. My advise, check, double check and ask every possible question you can think of before making any transactions with Regions knowing their policy, which they refuse to explain, appears different than other banks.

Branches are few and far between in terms of convenient locations,however the customer service is good. The back office on offers and client support is less then to be desired . I would suggest avoiding this institution.

I use Regions bank for 3 years and I can say that I am satisfied with its work. I think that it is a good bank. By the way, here you can find all information about Regions bank /bank/regions-bank/ Hope it will be useful!

Regions bank customer service has bad service My online account locked for no reason. No help from customer service. I will be changing banks.

If you live in Birmingham Alabama, don't ever go to the Regions at 193 Main Street in Trussville. There is a woman who works there named Linda Funderburke & treats everyone who she provides service to like they don't have a brain in their head & she even admitted it to me! She feels the need to point out every little thing to you like you can't read & you are retarded. She will just grab up your personal belongings without your permission, such as your checkbook & start filling out a check for you like she thinks you are too stupid to do it yourself & worse! This woman is horrible. I cannot they allow someone like her to work there. Please, go to another branch!

Absolutely terrible in addressing poor customer service. Ill be closing multiple accounts as I have had it with this bank.

Regions automatic system inefficient!! It has taken me 20 minutes to activate my new card that was supposed to be sent out to me 20 days ago! Now I cannot activate my new card and I'm put on hold for an extra 10 minutes. Now I will be on the phone for 30 minutes because I'm told that my information that I'm entering does not match my records...Same information I have entered for the past years. Automatic system has asked me to enter information 3 times and there is not an option to speak to a representative. I had to call another number only to be put on hold an extra 10 minutes. Where is the Good Customer Service here? I'm about to switch banks!!

At the Bainbridge Regions the tellers eat,read books, cross stitch and text all day long. Apparently, Management thinks this is appropriate behavior. They finish their agenda, then acknowledge the customer. Stellar service!

My mother wrote me a check from her regions account using regions check. I went to cash it and regions charged me a fee. That's not service! It was their check and they won't bully me into opening an account. That's sorry business.