Regions Bank vs SunTrust
Customer Service Comparisons
Best Customer Service Rating
Regions Bank has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Regions Bank | 30.49 | 435 |  |  |  |  | |
| SunTrust | 27.60 | 271 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Regions Bank has had 435 total customer service ratings of which 23 have been positive and 412 have been negative. This has resulted in an overall classification of Disappointing.
- SunTrust has had 271 total customer service ratings of which 13 have been positive and 258 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
