Planet Fitness Customer Service

User Reviews, Ratings and Comments

Planet Fitness customer service is ranked #643 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.40 out of a possible 200 based upon 1043 ratings. This score rates Planet Fitness customer service and customer support as Terrible.

NEGATIVE Comments

995 Negative Comments out of 1,043 Total Comments is 95.40%.

POSITIVE Comments

48 Positive Comments out of 1,043 Total Comments is 4.60%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Planet Fitness

    Customer Service Scoreboard

    • 28.40 Overall Rating
      (out of 200 possible)
    • 995 negative comments (95.40%)
    • 48 positive comments (4.60%)
    • 8 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.5 Reachability
    • 2.1 Cancellation
    • 3.0 Friendliness
    • 2.8 Product Knowledge

Add your review!

Posted by Mimi J


I really enjoy Planet Fitness. And the no judgement thing. But no one sees my scales results. We need scales in the locker rooms. And speaking of locker rooms, I don't care what a person identifies as but as a lady I do not want to be in a locker room with a man. Our pants identifies who we are. I would really hate to find another gym but I will not accept a man in the LADIES LOCKER ROOM!

Posted by Cynthia


Shower has been cold ENTIRE month of February. I have been telling front desk staff..several of them. Ethan is disrespectful. He wouldn't even look up from his phone whenever I told him.
This went on for 3 weeks. I pay 24.99 a month to be ignored by everyone. Yes they fixing showers or water today .it is end of month..this is horrible customer service.
Turlock CA planet fitness is by far the worst planet fitness I ever visited.
I just went in gym to try to speak to Izzy ..the manager... Ethan was at front desk ..he ignored me..I finally asked for Izzy .he walk away from me and said he wasn't there. He then smirked. He is absolutely horrible. I am disabled..I am being treated horribly..

Posted by Anonymous


I was told that the reason for removing scales from the lockerooms was a Corporates decision to align with its "Judgement Free" slogan.
Weighing oneself is a way of tracking one's "OWN" progress. It is not a way of judging others. Removing the scales has eliminated a necessary tool, has hampered my ability to track the success of my goals & make adjustments accordingly. I will be considering a new fitness center in the near future.

Posted by Jim


I'm going to start taking pictures and post them
I'm going to start to record your collection agency
I'm going to make you all pay. You have no idea who you messed with. On my mother's grave

Posted by BillyLivingston


Planet takes my monthly fee for the black card bill out of my account every month. I have 80 dollars in rears. Marisa at the front counter refuses to allow me to use my membership privileges. I explained to her that I pay every month. Why am I being billed for the last 4 years for something that I am not allowed to use. This is turning into a civil lawsuit problem. Then she told me that I am not allowed to use the gym today. But until I pay the rears. I will not be allowed to use the gym. I am afraid to bring my wife. I don't want to be embarrassed in front of my family. I pay for the service. It comes directly out of my bank account. Please speak with Marisa. Thank you. Enough is enough.

105 Kennings Rd, Crosby. Ph#281-699-9460

Posted by The Disappointment One


Planet Fitness on Parkway East in Birmingham has totally declined. I started working out there when the state opened during Covid. The staff were friendly, and they kept the gym clean. There was even a guy that came around spraying equipment when it wasn't occupied.
This latest crew is horrible and I haven't seen a trainer at that location at all. My cousin inquired about how to work a piece of equipment and the staff didn't have a clue.
My aunt called me yesterday and told me a staffer was behind the desk asleep. The bathroom was nasty, trash cans running over in the front and rear of gym, and paper towel dispenser's are either empty or broken. Several people I've talked with and I are considering canceling our membership and joining the new gym in Trussville.
May I suggest someone from corporate go in incognito and see for yourself.

Posted by Anon


The manager at Hackettstown, New Jersey Planet Fitness, a Israel Hamas a Vox is Falmouth, rude and narrowminded people I am of you to encounter a Hackettstown. This is self is my bedroom in town but this was a very rude person who is uncomfortable with people. The music sucks in this facility, and all of their facilities is really not worth it to even invest in their company at all. They're just very judgmental nonjudgmental but very rude. React in a very aggressive manner to people, vulgar and obnoxious just like their music.

Posted by Anonymous


third time in the last few months the gym was late opening by over an hour!!
First, they cut the 24/7. Now it's supposed to open at 4am, today was over an hour and most of the regulars left.

Posted by Anonymous


Planet Fitness is not a dog park it's a fitness center! A woman walked in with her dog and put her dog on the treadmill next to her! When I told the manager he did nothing about it! This is the one in Eagle River Alaska I'm getting ready to drop my membership

Posted by Anonymous


I've been a PF customer for about four years. I travel all over for work and love PF because there is usually one close to my hotel. The GM (Gary) in Casper, WY is offensive and rude to guests "every time" I visit and that store is consistently dirty in the black card areas. I've watched Gary be completely rude to guests of all ages each time I am in the Casper location. I don't like visiting this location when I see he is there

Posted by Anonymous


I have a complaint for a manager at planet fitness in Salem or South Salem. They made a mistake with me. Not very manger skills. What kind of manager tells you end conversation when your discussing your own account with them.

Posted by MANY MEMBERS


The Billerica, MA location started out great. They have used COVID as an excuse to reduce hours further and further. They locations parking mall is also under remodel and causing parking to be a mess. The staff will sound the lunk alarm over and over starting at 15 of and scream to get out the gym is closing. In addition to now closing for more holidays they half the time have broken doors and constant signs up saying when they close but yet announced they would be closed on A DATE and they have been closed since for construction remodel YET I have not received ANY information regarding intended reopen or advance notice to find alternative gym solutions - you bet they continue to bill! JOIN SOMEWHERE ELSE - Staff sucks! Goes to voicemail when trying to call.

Posted by Miller


checked my bank statement after seeing a non payment notice within the app. While researching the top and comparing it against the withdrawals on my checking account, I found I'd been overcharged for over a year, and that an additional account had beec created, charged and written off which negatively impacted my credit. When I went to the location to discuss it, the assistant manager set up an appointment that he never met me for, and when I went back was told to speak with the manager and given a time to come back, only to find that the manager doesn't show up for those meetings either.

Market Street Oakland PF is garbage

Posted by The realest kid you know


Planet fitness in Renton is garbage. Management doesn't know how to treat their employees properly. Our whole team besides the two managers, have either quit or put in their tow weeks. I work night shift, and the fact that our management thinks it's a great idea to fire me after our whole team upped and left, is pretty irresponsible and unprofessional.

Posted by Anonymous


I was in the planet fitness in derby CT on June 28th. I worked out and then ended up using the shower at your facility. When I came out and walked by the front desk I here an employee say to the other one right in front of me. I can't believe she's been in the shower since 9:10. Didn't seem to help her and both of the guys chuckled. What I do when I'm there is my business. Planet fitness promotes that it's a non judgement free zone. I travel a lot and I visit so many planet fitness facilities. This is one that gives the worst customer service. You people are horrible.

Posted by Eisenheim


Planet Fitness is one of the sorriest companies in the U.S. They are plagued with unqualified management, employees unable to check in a new customer, and void of any conflict resolution skills. They may keep a facility clean in some cases, buy there is far more to operating a business than wiping off seats and emptying trash. Having been a black card member and visited numerous locations in the southeast, Kernersville NC has perhaps the worst location in the Country, with adversarial managers (Noah is one of them) unafraid to insult and belittle members if there is ever an account problem...truly sad and unfortunate organization.

Posted by Concerned gym rat


Hi,
I'm very frustrated with this kid program over the summer. These kids are getting to go free, take over the equipment while chatting, taking selfies and goofing around. I pay monthly and can not even do the workout I go to do because these kids are swarming the gym. They are not even there for the right reason. Just a place to hang out. My gym has so many broken weight equipment right now due to kids not knowing or caring how to properly use the stuff. I refuse to pause my account for kids to use the gym for free. If anything have a certain time for this. Like 9 am till noon. While people who pay are at work. I already know a few people who have joined different gyms due to what they are hearing. Please consider doing away with this program or having it during certain hours while people are at work.

Posted by J de


As a judge free zone This gym should start judging because their motto kind of sucks when it comes to a membership . I am not saying you should judge others on the way. They work out as long as they are working out and paying for their membership. Planet fitness has this advertisement where teens can go to this gym between. 14 and 19 for 3 months in the summer absolutely free. That's just fine and dandy and great as long as you give everyone. Else who is paying for their membership some free stuff too. As an elderly person I go to the gym for my health and I like to work out. I don't like standing around waiting for some children and packs playing on machines that I prefer to use. Or waiting for someone as they're texting for a light 15 minutes to someone else or posting pictures of their workout outfit which leaves much to be desired. If you look at some of these teens that are wearing basically nothing to the gym. As a black card member I expect to use my blackcard privileges in peace not to go in and try to relax while teens are hanging out on the. Massage chairs or the tanning rooms giggling laughing and trying to use the machines that they're not supposed to be using this promotion should not be if. You're gonna give it? To the people who are actually paying or want to work out. So when I asked tge front desk " what do the people who are actually paying and like to work out for thier health get" I was told " you can freeze your membership until it's over" WTF?????

Posted by Anonymous


Planet Fitness Roanoke, Texas - I visit this facility several times a week. Each time I walk in and/or my way out I feel judgment by your staff at the front desk. Your gyms promote no judgment and here I am experiencing it each time I visit.

Posted by Anonymous


Planet Fitness is a joke!! I will NEVER use again

Posted by Sharon Boesman Galyean


I attend a PF in West Monroe, LA. I used a private trainer because I needed help with confidence and consistency! PF has stopped the private trainers and the gym was a ghost town this morning! These private trainers are detrimental to a lot of older women's health because they teach us what we need to do, to get the results that we want! PS-it's hard to take instructions from employees who are not physically fit! I think you made a big mistake!?

Posted by Disappointed


Cancelled membership was still getting charged 2 years later was told they wouldn't give me the exact amount back it was to much money but they didn't think twice taking from my account....no explanation no return calls by owners or management
If you have more then yourself on the account they take two different amounts

Posted by Corrupt


Does planet fitness, corporate, send complaint s ,grievance s, they receive, back to the gyms the complaints are about?
The whole point of going to corporate, is to make them aware of everything that is happening in their local P.F.gyms. I sent corporate a serious complaint, about ethical violation. Harrassment, and company violations, against a employee. The franchise owner did absolutely nothing about, never even contacted me. I sent a letter to corporate too. I would not be pressing this if I wasn't completely telling the truth. I have contacted a local lawyer. I'm waiting for a witness statement. To proceed.
Everything people are saying on line is accurate, about P.F. corporate. They take down your complaints, walk away.

Posted by Anonymous


12 tanning beds and only 3 that work take for ever fix anything on got 2 texnitions for the hole valley so they come like once a year to fix the bear min

Posted by Not happy


I left the P.F. gym by me. In Bloomsburg Pennsylvania, It was very convenient. And at first I loved going. Liked the training, classes, made friends. I made the mistake, of becoming Friends with a guy, who a employee liked. Later on, she started harassing me, bullying me. Texting other employees about me, right in front of me, too. staring at me, laughing at me, talking about me in the black card room. Watching me from a neighboring parking lot. I discussed this with, the manager, who told the franchise owner. Nothing was done, This continues for 1.5 years.
Another employee, who was a friend. Discussed with me, private information about gym customers, their address, ages etc..said" don't tell anyone, "I will loose my job ". Verbatim, she also discussed their private intimate info, arrest info. Who was cheating on who...gossip, all the time. Breaking company policy and ethics laws. I went online like the owner told me, when I gave a negative review. P.F. social. I went to the B.B.B. I left messages, reviews, i ve contacted corporate, im asking for someone from corporate to contact me, I'm asking for 1.5 years, refund... . I tried to resolve this twice, with the manager. But he, and the employees denied all wrong doing..I had a horrible incident that was caught via camera with this employee on a Saturday in May of '. 22. Where she and her boyfriend humiliated me. Bullied me, while I was on the treadmill.
Nothing was done, no recourse.
I also have spoken to the former physical trainer, Alex V. told him, I was discussing, what he spoke to me about, because, it shows the , immaturity and demeaning behavior of these employees, he has felt and been criticized and felt alienated and put down numerous times by them, I've witnessed it.
Making a facility truly judgment free is impossible the problem lies with the attitudes of the people who work there. I truly should not have been the one to leave. Please contact me, before I contact a counselor, that is something I have considered.

Add your review!

Posted by Fred


Terrible music makes it uncomfortable to work out and hard to finish at least on Siloam Springs Ark.

Posted by Concerned Member


I love going to the Planet Fitness in Fort Lauderdale, however there is a night manager who is awful. She is so loud, obnoxious, always on her phone and so rude. A couple times she has been on her cell phone talking loudly on the second floor, and one time she was swearing. Monday night she screamed so loud on the main floor it startled myself and other members. I really hope someone reports her or she gets reprimanded. All the other employees are so nice and kind, she is just awful. She's got dirty blonde hair, late 20s or early 30s and caucasian.

Posted by Anonymous


Front windows are dirty
People working out in front of emergency exit doors and phones and personal property in front of emergency exit doors on the doors blocking emergency exit Los Lunas New Mexico facility

Posted by Lorrie


Celena at the Jupiter beach FL is wonderful. She was kind & patient. Celena showed me around & answered all my questions. Great experience!

Posted by Lashon616


Andre has always been very nice, professional, and still remember me months later. That meant a lot to me because most places you go don't acknowledge the fact that they haven't seen you in a while and ask how you have been. Great employee!

Posted by Anonymous


I have been a member of the Wenatchee, Washington, Planet Fitness for almost 2 years and I have seen workers come and go. Most are friendly and helpful but one stands out more than any of them. Her name is Cari and she is awesome. She is the hardest worker I have ever seen there, keeping the machines clean and checking to see if anyone needs help using the equipment. She's a little older than most of the young people that work there but runs circles around all of them. I love her attitude and her work ethics and she is one of the reasons I keep coming back to Planet Fitness.

Posted by Donna


I have put a shout out to this wonderful place! I've been a member for only 2 weeks, and I can't believe what a great time I have coming here! The Staff, Honey, Dylan, Onyx, & Jesus are so amazing, they all make coming here so fun, and just a great overall experience for me & my girls! And I'd like to say Honey really went above & beyond when I got some bad news the other day during my work out, and she came and comforted me with a big hug! But each of these four have helped me have a great time when I come in for my daily work out... The entire staff at this location are the very!

Posted by Anonymous


Kate at the Freehold location helped me with a complicated billing matter involving multiple family members. She was incredibly patient, kind and professional. While I was there I could tell she has wonderful leadership skills and a great rapport with other employees and members. I am thankful for Kate's time and assistance. Thank you.

Posted by Sherri


I go to the Planet Fitness in Commack. One Employee at this location does a wonderful job and I would like him to be recognized for what he does. His name is Justin Felix He is friendly, always working hard to make this gym a pleasant place to workout. He is always cleaning and keeping the gym in tip top shape. We need more employees like him. Thanks for all you do!!! Sherri

Posted by Linda Stockman


This is my second post regarding the loud music at the Lake Charles, LA Planet Fitness. When I first inquired, I was told that the music volume was set by Corporate (indicating some far, far away place) and the Staff behind the desk had no control over it. Yet, I've noticed the volume increase and decrease, song by song. So either the Staff (1) has control over the volume or (2) the sound system is bad. I've been to other gyms and their music is more "background." Planet Fitness volume is closer to Ryan-Street-Bar level. This makes no sense to me because 99% of the customers/guests have their own headsets in their ears, i.e., we all would prefer listening to our own music/podcast/audiobook rather than listening to the choice of Corporate or Staff. There's a good age mix at the Lake Charles Planet Fitness. I'm 70 and I see quite a few people my age, most with some level of hearing loss. If a poll were taken, I'd bet that loud Rap is not the #1 choice to listen to, yet that's what is blaring at Planet Fitness. Another point, as reviews have shown, is that some customers/guests get on the treadmill with a friend to "visit" and others get on a machine and sit while they talk on their phone. The louder the music is, the LOUDER they have to talk. I know that my first post was seen, because I got a call from a PF Lake Charles staff member inquiring about why I did not give a "5" rating on everything. She never asked about the music. At some point the call was dropped and I was never called back. I like the Lake Charles Planet Fitness. I've chosen PF over a newer, large health club in Lake Charles (whose music was "background") because they did not have Silver Fit. Planet Fitness does have Silver Fit and I commend you for that help you give to us senior citizens. That proves that you want us there. I hope that you hear my cry. Your equipment is nice, it adjusts smoothly and is user friendly--nice for us senior citizens. When I quit a couple of years ago, it was because of the loud vulgarity between some members visiting while working out and meeting at the water fountain, etc. That problem has been cleaned up. Music volume is not as invasive as vulgarity, but it is important. Planet Fitness is for getting healthy -- how about being kind to our ears and our choice of what we listen to while we exercise? It's a rude awakening to walk in from outdoors and hit the blaring rap.

Below, I give you a 4 for Friendliness and Service Knowledge because you are not catering to all of your customers, just a few.

Posted by Anonymous


I want to commend our manager, Amanda at our location on 14610 huebner rd. She is a hard worker always cleaning and pleasant to everyone. I have been going to this location since it opened and she stands out.
Pat Walker

Posted by D


Just wanted to commend your employee Chris at the Lantana location the guy is a hard worker and has a great work ethic,he is the kind of dude who makes the members of your gym comfortable there and is always willing to help.

Posted by Anonymous


My wife and I are Planet Fitness members now for about 2 years. We use the Planet Fitness on Aramingo Ave. in the Fishtown section of Philadelphia. I would like to say that the gym is always clean and the employees are friendly and welcoming. There is one employee that always goes above and beyond in his duties at this gym. I don't know his full name but Junior welcomes my wife and I everyday that we come in with a big hello and a broad smile. He is full of encouraging words as we begin our daily routine. There isn't anything that Junior will not help you with from refilling the bottles of disenfectant to adjusting a machine for you. He is a hard worker and cleans that gym from top to bottom every single day. No matter what he is doing, he always has time to greet members with that big smile and positive attitude. He makes our experience at Planet Fitness a great experience and we look forward to seeing him every time that we walk into the gym. Thank You, Junior.

Posted by Anonymous


I am a member at the Waterford MI planet fitness center. I encountered the most helpful and encouraging employee today. Her name was Celest, and her patience and kindness was amazing. I needed assistance and a couple of the machines and she immediately stopped what she was doing to help me. She didn't leave my side so she knew I felt comfortable and showed me other pieces of equipment that would target my areas of concern.
She is to be commended, and she made my visit today spectacular. please be certain to give her the credit that she is due. Thank you so much

Posted by Shayb3


I would like to give kudo's and have recognized the trainer Quintin Dailey at the Reisterstown, MD location. He is doing an exceptional job with training classes. I really enjoy the classes because of his knowledge, attitude, enthusiasm and patience he has with everyone. The way he takes the time to learn the members names, limitations and workout goals, from the Design Your Own Program, makes the classes more personable; which is awesome and encourages me to keep coming. I have shared my class experience with Quintin with other members and non-members to encourage them to attend or join Planet Fitness; Reisterstown, MD location :-)

It would be great if Quintin could be recognized in some way for his exceptional work as Trainer.

Thank you!
Shanae Brown

Posted by rick caruba


I Am A Two Year Black Card Member Of Planet Fitness ,i Use Everyone In Monmouth County I Also Use Many In South Florida,some Are Run Down Some Are Kept Up, For My Humble Opinion The Marlboro Club On Union Hill Road Is.the Tops The Manager Miss Nicole Donnelly Does A Splended Job And Keep The Place.clean And Running Well She Is A Pleasure And Should Be Running 5 Of These Clubs Happy New Year Rick Caruba

Posted by Alex G.


I LOVE our local Gym here in Myrtle Beach. They are so helpful and kind. My wife and I enjoy going and speaking with the staff. If anyone is having problems with their home gym they just need to move to Myrtle Beach and start at our gym! They are the best. Plus you won't find another gym with as much equipment and as low of a cost to its patrons. We will be members for a VERY long time!

Posted by sheilaann


I have been a black card member for approximately three months and am quite impressed with the entire operation. The availability of the equipment and atmosphere are super. The employees are friendly courteous and helpful. However,I do have one grievance and this to me as well as other friends who are black card members is HUGE!!! I couldn't help but notice that on the "PF TV" there are some sleazy music videos...for instance (bikini clad women French kissing) I feel this is offensive!!!I do not want my teens who work out at PF to be exposed to this nor myself or my spouse. I would appreciate if this could be eliminated!!! Please investigate this matter.

Thank you,
Otherwise Happy Member

Posted by Anonymous


There needs to be a recycle container located in each Planet Fitness. One can refill bottles with the convenient water fountains but the trash cans are filled with plastic bottles that should be recycled.
The club is always neat, clean and well maintained. The personnel are always polite and helpful and my membership has worked out well. No complaints whatsoever.

Posted by SmilingAndInShape


I frequently attend the planet fitness in Hamilton, Ohio. I go during the late night, early morning hours. Their staff is nothing short of amazing. The lady working the front is always more than polite and willing to help me. The gentleman cleaning does an incredible job at making sure the place is up to par. By far my best experiences every time I attend.

Posted by Rkordik


I love this gym and don't want to cancel my membership but there is not a planet fitness near mchenry or Johnsburg. Please let me know if you will be opening one closer to these places or were else could I go with my membership. Thank you.

Posted by bavf62


I am very happy with Planet Fitness on Lawrenceville Highway in Duluth,Georgia

Posted by Anonymous


I am a member of the Downingtown, Pa. PF club! I would like to commend Oriyah, an employee at that location!She is an exceptional employee who demonstrates a friendly, helpful, professional and pleasant attitude, and always willing to go the extra mile to help out in any way possible! She is certainly an ASSET to PF! She is certainly a wonderful candidate to move up the corporate ladder at PF.
Sincerely, Connie Prentice

Posted by [email protected]


Hi - The Regional Mgr. asked me to share comments a while ago.
A couple thoughts:
- Thank you for putting soap dispensers in the shower stalls. However the one in the curtained stall has been empty for about 3 weeks.
- The inner curtain (the white one) needs cleaning or changing periodically.
- Are the new employees instructed to enforce the 'No Cellphone Rule'? There was an incident today where it seemed to be overlooked.
- Sometimes the music has been very loud. Can that be adjusted?

Over all, I am very pleased with the friendly staff, clean environment, great elliptical machines, showers, closeness to my house.
Thank you very much!!
Sincerely, Phil Mitchell


-

Posted by friend


Hi I'm a member why is the women's locker room, so cold? I like to take a shower after my work out but it is to cold. I have asked to turn up the heat . I was told something was wrong with it. Sometimes it is to cold to change into my work out clothes. I was told by a couple of ladies that it never use to be that cold before .Can you help?Thanks

Submit your comment

Posted by Sherwood


Do not get a membership from this gym this is the email I received from upper management. They say we help military but at the bottom of this email he states that there isn't a statement or policy for military so how do they help military. It's not the money I owe I can pay it now it's the principle of it

I am upper management for all of North Austin, Killeen and Waco locations . We do help our military and like we discussed over the phone, we do waive cancellation fees if you are deployed or stationed overseas because this would make your membership unusable.

We understand that you are now retired but relocation to your new residence was at your will. You informed your financial institution to "stop payment". I have gone outside of policy to help you close your account, I hope you see that. No where on our agreement is a statement or policy to waive fees for military, this is what we are doing as a franchise to help you.

Posted by hairyone


I had a recent opportunity to work for Planet Fitness. I worked at a franchise location in Colorado. First of all the whole system sucks. The call script is way too long and unprofessional. Bullet points would work way better and in a timely manner. All the paper being used for contracts, file maintenance,and so on is quite ridiculous. The tour script is also quite lame.Not telling prospect able customers about the free weights and smith machines is trying to hide something. If I was in charge all contracts and maintenance would all be done via computer. Customers would be shown why they should come to Planet Fitness. Paying a bill,upgrading,or even downgrading should be as easy as hitting a button. Planet Fitness could save a whole lot of space and money just by getting rid of all the time consuming paperwork. I have never worked for a company that's so unprofessional.

Posted by Soon to be ex employee?


There seems to be some confusion here. And i apologize. You guys do know that we give you your own copy of our sign up forms so you aren't surprised by our annual fee right? We even have to hand write it on the form to ensure that we go over it with you. along with any cancellation fees and your monthly see and any service charges for any billings that bounce back to us.
Planet Fitness fees are a pittance compared to other membership costs elsewhere. Now the customer service complaints i understand, nobody has the right to be rude if you have concerns. But you cant compare our annual fee that is a once a year thing which is comparable to other gyms monthly fee.

Now i do have a problem that not even I, an employee, can give you access to planet fitness corporate. Hell, i wouldn't know how. I'd love to talk to them sometime but i only know that very angry and determined people seem to find their email/phone number.

Now what i dont seem to understand is why is it MY fault that you threw away your contract that outlined your charges? and Why do you think that lawyer youre hiring is going to get you out of a few charges that wont even equal out to an hour of that lawyers time. Good luck suing us. you signed the damn paper. And dont bother threatening the employees with legal action. WE DONT CARE.

Posted by monica e


I was employed at the Planet Fitness in San Bernardino, CA on Mt. Vernon for the first 3 days that they opened their doors. I was fired on the third day, probably because I am obviously Jewish and the franchiser is Muslim, but I won't go into that.

I never received my $160 paycheck to my house address, as he said I would. Conveniently enough, I just received my tax forms where they claim I earned wages from them, so obviously it's not as if they had the incorrect address on file. I have attempted to contact them via email since I am residing outside the country now, and I am hoping to resolve this quickly or I will seek legal action (I am an experienced legal assistant with many lawyer colleagues).

Posted by Anonymous


I worked at the one in Pawtucket & just as everyone has complained about customer service, I can confirm it doesn't just apply to customers, it applies to co-workers as well. I was charged a monthly fee when I wasn't supposed to & after asking for my $20 back for a month & a half, the manager Brittanie Larose laughed at me. Not laughing much after I told her I then wouldn't be making it in that night to clean(the place was totally packed & already a mess)She is a totally incompetent manager with no communication skills whatsoever & changes the rules to favor her as she pleases. Nothing personal, I like her a a person, but as a boss, not so much. There are only 8 other employees there & not 1 has had something nice to say about her as a manager either.

Posted by LAWSUIT


Wow it is crazy to see all these reviews from customers and I have a review from being an employee. I have been hired and worked for the company for a day already and filled out my forms to be hired and everything and gone by the company policies and standards. I was recently fired on my second day because I didn't fill out an W-4 and didn't have documentation stating that I had to fill it out. When it came down to the firing process they claim I was being fired about being uncooperative but couldn't tell me how I was being uncooperative besides not filling out the W-4 but says that wasn't the reason I was being fired. But everytime I asked the regional manager how I was being uncooperative he stated to me not filling out the forms, but I filled out every form in the contract to be hired besides the W-4. So the company just breaks the law firing me because of not filling out the W-4. As well as not having documentation stating I have to fill out the W-4, so that means that there is no documentation stating that if I don't fill out the W-4 I should be fired. Definitely a lawsuit coming on and the cooperate will be hearing from me.

Posted by Anonymous


I am a staff member at a Florida location and reading some the complaints, I agree & disagree with complaints.

Basic members $10.70 a month and an annual fee charged every Oct 1st $31.03
Black Card members $21.39 a month and an annual fee every June 1st $41.73 (12 month minimum commitment; cancel within the first 12 months, $58 buy out fee is required)

Before signing a document, you have to read it. I do apologize for the locations that have given poor services but not all locations are the same. People that complain about billing issues that doesn't say anything on the contract would have to bring in a bank statement to show proof that their was an error.

IMPORTANT! My gym has the document and rules to sign. The rules clearly state no grunting. Grunting is intimidation to some people who can lift heavy weights as the other person. If you can't handle that rule, Planet Fitness is not the gym for you and it's fine. They're plenty of gyms that do accept it.

Some things here I do understand where the person is coming from but some complaints here are just people who don't pay attention to what they sign.

Posted by jdunc


Planet Fitness has created a work out environment which is exactly what they claim they're trying to avoid. They claim that they're the no judgement zone and have no critics, but one look around any planet fitness shows this to be a very flase claim. They have lists of things that they don't want you to wear, say, or do. That by it's very defintion is a list of judgements and criticisms. Unless you want to follow a very strict list of behavioral and dress codes you can very easily fall outside of the Planet Fitness policies and face any number of consequences, that is punishments, for not being a Planet Fitness drone. You might get yelled at, you might have the lunk alarm go off (which is the ultimate is being judgemental and criticizing), you might be asked to leave or you might have your membership revoked. Planet Fitness reminds me of the way the Nazi's justified their activities with propaganda and cult like claims of doing good, while in reality they only did bad things. Even the planet fitness commercials have a very heavy and distinct pejudicial judgement and criticism of groups of people who they have improperly stereotyped. It's a reality that you'll find jerks in any group that spoil things for everyone and actually behave like any given stereotype, but the Planet Fitness approach of portraying bodybuilders, powerlifters, and basically anyone into any amount of weight lifting as a bunch of stupid, loud and obnoxious people, is not only false and inaccurate, but is also a very judgemental, critical, rude, prejudicial and nasty approach for Planet Fitness to be doing to people. Even little old ladies with no gym experience at all have commented that the commercials had an offensive slant to them. In short, the Planet Fitness environment is a very intimidating one that makes you wonder which of their numerous policies you'll end up inadvertantly conflicting with next. They produce the feeling of someone staring at your every move looking for something that they have "judged" to be undesireable. What's next for Planet Fitness policies?...racial profiling?



Just like anything, nothing is all bad. Planet fitness does have some good points but they're very few and trivial in the whole scope of things to do with pleasant experiences. By far, the Planet Fitness experience is a very unpleasant one. The two biggest pros are that they are a clean facility and they are typically quite cheap compared to many places. Although it's not hard to for them to be cheap when they hardly let you do much.



The bad aspects of Planet Fitness is best presented as a list.
1) Very Judgemental and critical of many people
2) Restrictions on water bottle sizes, but allowing as many little bottles as you want to equal as much water as you can fit in one large bottle. Who are they to tell me how much water I should drink?
3) Large lists of dress code violations
4) Prejudical commercials
5) Insulting posters to anyone who lifts more than 5LBS. worth of weight.
6) Staff members that don't know what they're doing. Although work out knowledge is most often cited, they are also a number of complaints that the management of the facilities are often done in a very poor manner that plays favorites with people and let's big issues slide while pestering people about trivial things.
7) Limited amount of equipment
8) Restrictions on the amount of weight you can lift
9) Lack of promotion of good gym etiquette.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Planet Fitness can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
603-750-0001

Planet Fitness customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Planet Fitness corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Planet Fitness hours of operation for locations near you!. You can also find Planet Fitness location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Planet Fitness questions from HelpOwl.com.

Reviews & Ratings

View thousands of Planet Fitness user reviews and customer ratings available at ReviewOwl.com.

Company News
Planet Fitness Failed to Advertise Transgender Locker Room Policy, Michigan Court Rules
A recent ruling by the Michigan Court of Appeals is sending a once-dismissed case involving Planet Fitness and its transgender-inclusive locker room policies back to trial court. On July 26, the Michigan Court of Appeals found a Planet Fitness health ...
New Hampshire man convicted in Planet Fitness attack
DOVER, N.H. (AP) — A jury has convicted a man of attacking a woman outside of a New Hampshire fitness club. Jordan Lamonde, of Portsmouth, was on trial on a second-degree felony assault charge and three misdemeanor assault charges. He hadĀ ...
Leesburg Planet Fitness gender flap unresolved
LEESBURG — The person at the center of a Planet Fitness locker room dispute who identifies as a transitioning transgendered woman says he was the one who was harassed — not the woman who was upset that he was in the ladies' room. Jordan RiceĀ ...