McDonalds Customer Service

User Reviews, Ratings and Comments

McDonalds customer service is ranked #608 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.24 out of a possible 200 based upon 2076 ratings. This score rates McDonalds customer service and customer support as Terrible.

NEGATIVE Comments

1,963 Negative Comments out of 2,076 Total Comments is 94.56%.

POSITIVE Comments

113 Positive Comments out of 2,076 Total Comments is 5.44%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • McDonalds

    Customer Service Scoreboard

    • 29.24 Overall Rating
      (out of 200 possible)
    • 1,963 negative comments (94.56%)
    • 113 positive comments (5.44%)
    • 30 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.6 Reachability
    • 2.2 Cancellation
    • 2.7 Friendliness
    • 2.6 Product Knowledge

Add your review!

Posted by Anonymous


Can't sign into the app can't transfer my points from my old cell phone and my old email to my new cell phone and my new email I'm freaking homeless I don't have a lot of time to charge my phone and I'm extremely hungry and I was Gd damn counting on that point system to get me food today

Posted by Precognation


On redwood Blvd in Novato cali I was coming in to order coffee when all of a sudden I had to use the restroom when I got to the door another customer was waiting so I let him go first when he got out I started heading twards the door a short lady employee pushed passed me an shut door while locking it at same time never in my life have erver been treated like this she had said that I must be a customer first that was so rude I don't want to eat from this place again ever

Posted by hdbuilder


Hello
I recently visited your location in Walkerton IN 46574. I placed an order through my phone app and arrived 10 later to pick it up at the inside counter. After standing in line ( no one was working the counter) for approximately 10 mins I ask an employee that just happened to walk by, if I could have my order. I was told that they were behind and I would need to wait. During this wait time I seen the Manager placing food in bags, running food out to parked cars, and handling money.
The problem that I have, is not just the 20 plus minute wait, but the fact that during all of the time I was waiting and watching the manager I did not see him once wash his hands. He was making french fries opening food containers and bagging food. This after handling money, touching door handles, people's cars. and picking his nose ( yes that's right I have it on video).
When I ask the manager why he was not washing his hands I was told that it does not matter because there is no hot water at that location.
How can a food business be open without having hot water? What type of managers dose MC Donald hire?
I know that good help is difficult to find, but why should you be allowed to make money at the experience of everyone's health?
I have contacted my County Health Department as well as the State of Indiana Health Department.
Shame on you and your choice to make money at the expense of the Health of the population.

Posted by Anonymous


We went to Oak Grove MO McDonald's at 7:30 in the evening. They claimed the McCafe machine was down. Truth is they didn't want to work. We drove by the window and saw 3 teenagers standing around and laughing. We took our business across the street to Scooters.

Posted by Watr2drink


"Consistently Disappointing: McDonald's Drive Thru on 12508 Limonite Ave Eastvale, CA 91752
United States

I've never encountered a more consistently inaccurate and frustrating drive-thru experience than at the McDonald's in Eastvale, CA. It's mind-boggling that a franchise in a supposedly high middle-class area could fall so short in basic customer service.

Without fail, my orders are botched every single time. It's like a game of chance, but with my lunch. How hard is it to comprehend a simple order? Apparently, for the staff at this McDonald's, it's an insurmountable challenge.

What's truly unbelievable is the apparent lack of concern from management or the owners. One would think that in an area where patrons might expect a higher standard of service, the management would be proactive in addressing these consistent issues. Alas, it seems like they are either blissfully ignorant or simply don't care about the satisfaction of their customers.

Posted by Reets


McDonald's completely dropped the ball and blew it when they decrease the size of the sausage party on the sausage egg and cheese spices. It now has zero flavor and they made a big mistake because I bought six of them every week 3 days a week and I will stop buying them now why do businesses do that it worked for so long and you sell plenty of them. I won't be one of them I am totally disappointed because that is my favorite sandwich at McDonald's.

Posted by GIGSLAVE59


The service at McDonalds has been on the decline for years . However during and after the pandemic it went from bad to poor. I live in California and was an employee at a McDonalds in the 80's. Back then you were paid 3.35 per hour ( now equiliant to 8.99 per hour in 2023 ). Waorkers are paid a minium of 15.00 per hour and will be paid 20.00 in 2024. You would think it would an incentetive to provide better customer service but it has not. The average wait time is 20-25 min in drive thru and there is never an acknowledgement or even a thank you. Employees are no longer clean cut or well groomed. If Ray Kroc is rolling over in his grave.

Posted by Anonymous


This location is one of the worst location to visit for "fast" food. Lead gave my food away, didn't match receipt to the bag, made me wait for another order and didn't have the manners to apologize for his error. Upper Management should look into this location.

Posted by Klasified


I was sitting outside of your McDonalds in Woodland Park Colorado waiting for my hash browns when I looked across the parking lot and saw two men sitting on the back of their work trailer eating McDonalds, talking, laughing and just having a good all around conversation while eating their meal. I video taped them cuz I thought that would've been a great commercial. Two regular guys in the middle of a work day taking a break from it all while enjoying their meal. Too bad I can't upload the video I took. I would have given it to you to edit as you wish. I did roll up to those gentlemen after receiving my hash browns and told them that I filmed them and asked if it was okay to give it to you. They said, "Sure, no problem. But no one's gonna want to look at a couple old guys like us. Tell McDonalds it's okay by us."

Posted by GB


McDonald is by far the worst customer service in the world. 30 years ago they would help you as a dissatisfied customer should be compensated. Today they will just take your money and have no empathy for the customer at all. Always blame someone else as if they are the controller of the world. Bad service and never make customers happy. Also noticed toilets are terrible and the floor and table were disgusting in over 10 restaurants. Time to boycott them as Ray the founder would be turning in his grave with the terrible and nightmare place it had become.

Posted by Anonymous


Gross hygiene not health fly in my burger moldy equipment food made my stomach hurt over all stinky

Posted by Lou


McDonalds in Jackson is ridiculous. The girl taking drive thru orders corrected me twice while I was still talking and trying to give my order. It was extremely rude and then she told me she wouldn't serve me if I didn't respect her. I asked to speak to her manager who took up for the girl. Didn't seem to mind or care about the customer experience whatsoever. Next time I'll go to another restaurant.

Posted by Anonymous


Eynon Pa. Visited on 08/31/23. 5:30pm The entire restaurant had dirty tables, dirty floors, dirty bathrooms. The employees would not even acknowledge the fact we were standing at the counter waiting to be served. Maybe short staffed but at least acknowledge that we were at the counter and that you'd be right over to help us. Very poor customer service by the employees and the manager on duty.

Posted by me


will not take order with people in line, just do one order and take to kitchen, never going back.

Posted by Anonymous


Old Fort NC location is completely incompetent. Today while I waited at serving window for over 5 minutes girl picked up bag that was setting there the whole time and gave it to me. All the food was barely warm. Have repeatedly had lukewarm fries in visits recently. Need training and competent managers badly at this location

Posted by Travis


Absolutely sick and tired of having orders messed up. Ordered a sausage egg and cheese biscuit, we got a sausage egg biscuit. I tried to call the store but can not call the store directly. We won't be going back

Posted by Patrina walkden


McDonald's! Car parking 11th of July after eating in ,with my mum in the wheelchair, we got stung with a 50.00 parking ticket, we appealed, we rung customer services, the store, made no difference! We will never ever set a foot in a McDonald's again. Patrina walkden, this happend at cricketers way, in Westhoughton.

Posted by Anonymous


You are endangering public safety
Complete lack of regard

Posted by Kelly


Del amo and long beach Blvd is the worst McDonald's ever and I have visited many but this one never have cups condiment and what their know for meat for burgers I went 7-5-23 I've called and called still have not spoken to anyone but the worst is they had no cup for drinks so I ordered a combo big Mac 3 orders and had to pay for the large comb not my fault they did not order or receive there products on time so unprofessional I also ask to speak to Manger the employee said she can't talk me to me she's in her office wow the worst I will never go back

Posted by ghost hunter


MC. DONALDS take out food is to SALTY burger buns stale I dont like anything in there fries way to SALTY. I RATE them O HORRIBLE for food

Posted by Anonymous


Almost all times visit Bryan ohio McDonald's, problems. Just left with double quarter meal. Found both Burgers raw. Never gave receipt to complain on. Only thing correct was drink
Rate zero if could

Posted by Sad


Everytime I come to McDonald's in obt Orlando comer of la Quinta Dr ...they send me to number one to wait for a simple order like nuggets n fries ....awful place the owner of this place should check on his employees ..man this is bad

Posted by Anonymous


McDonalds #33526 in Tyler is aweful. I forgot my Frappe had to turn around and get it. When I returned to the store the drive thru cashier at the second window was rude while a manager was standing there. Then when I called back and spoke with the manager Manuel he acted as if the customer did blnot matter. This was my first and last time visiting this establishment!!

Posted by Ginger


The service was not good today at all..
The young lady that gave me my order was rude and gave me the wrong drink and it was hot. I ask her politely if she could put more ice in it and she said that's how thrice comes out. I'm a little frustrated because of this service. I never a problem with McDonalds service but I was not happy today.

Posted by Ester


I verbally abused by threatening by workers and manager. Treated with "0" respect by all of the employees working the windows and counter. Cursed out by manager, flick off. I have video and pictures of workers. Worker threw ketchup and bbq sauce in my car. Call me and kids with all sorts bad names. I will never go back to that place and wouldn't recommend anyone I know, unless allllll of them were fired. They are an embarrassment to McDonald's company.

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Posted by Sunshine


My complaint is about how a supervisor speaks too his employees on this matter the young lady that was fixing my order knows how I like my egg mcmuffin so as she was making it he went back there telling her she was doing it wrong when she tried too explain it too him he very unprofessional told her too shut up and disregarded her asking another lady about the order and the lady I assumed was probably a manger told her to clock out. This young lady works very hard in your company I was talking too her and she told me she not only work in the kitchen but she does maintenance also he was very unprofessional an so was her boss because she didn't listen too her she was trying too tell her also and we listened too how they was speaking too her customer service was good maybe your company needs to work on how too treat the workers there cause they are always short and I hear them speak among themselves an they are always saying how one person is up front trying to take care of everything McDonald's work on making your employees happy.

Posted by Tcdlpetry


We would like to brag on Karen at McDonalds in Elkview WV she is always smiling, friendly and polite. She needs a pat on the back for her service

Posted by Happy Camper


I recently went on a vacation by car and traveled through four states. I went into a total of 4 McDonalds restaurants going to and returning from my trip. Two different sites each way. Two had issues with handling my order. The day after I returned home from my trip I went to the McDonalds on South Main Street, Milford, Ma. Not because I live in this town, but this is the best organized McDonalds I've ever been to. The staff is well trained, and the food is always what I ordered. Now for the highlight. The manager, Terry, is fantastic. She is on top of her staff to do the right thing, yet she treats them with respect. If there is ever a question, she is always available to help. Her demeanor with the customers is beyond reproach. She is kind, honest and personable. A great role model for any branch of McDonalds.

Posted by Anonymous


Yes I would like you guys to look into your hash browns your hash browns have been lately tasting like dog poop and should have better concerns about them tasting the way it did 10 years ago because they're The taste factor is not there anymore with your hash browns or either that or the managers or whoever's teaching these people how to cook this stuff at your grill lines they're not training them right I really think that corporate McDonald's should really start looking better into their franchise ranches because their franchise branches are definitely just running you guys over please look into this thank you

Posted by Cissy


I would like to give a shout out and a over all rating on our McDonald's here in Dunlap Tn. A fairly new employee her name is Nicole is one of the best employees they have had in a long time. Most here are great, but her energy and enthusiasm for her job is top notch. Her laughter and smile made my day a little easier today as it always does. She is the most polite person I have delt with in the establishment, Iand I feel she is a wonderful blessing to all she works with. Please let her know and the staff they are doing a great job in hard times and this person appreciates their hard work.

Posted by The employee to congratulate Far


I would like to comment about one of your employees at the Saint-Dorothy, Laval Walmart store. This young man was INCREDIBLE! FARLEY JEAN-BAPTIST kept a smile on his face while working very hard during a very rushing period between 12:00-3:30. My husband and I wish to congratulate him for his exceptional work!

Posted by Anonymous


Extremely nice person who works full time at the Smithtown Smithtown McDonald's

Posted by Joanne


Visited McDonalds MarshBarton,the service in the dining area was fantastic, Tommo and Mike were excellent delivering a happy friendly service even on a busy Saturday night, made the stressful trip so much more bareable.

Posted by Angel


I visited McDonald's yesterday and was fortunate enough to have Jerry wait on me. It was store #4801 on Academy Blvd. in Colorado Springs, CO. I was very impressed how he paid close attention to every detail and produced a perfect meal for me. He was patient, courteous, efficient and very kind. He did things as if he was doing it for a family member. This was the best treatment that I have ever rec'd from any establishment. He should be managing this restaurant and have others take great notice of his behaviour. This world could use a million more Jerry's. I will always remember my exchange with him yesterday. I was so impressed that I absolutely had to take a moment to let you know. I would do whatever it takes to keep him on board. He was a walk off - grand slam!! for sure! Thank you for having such a remarkable employee on board! I will be sure to revisit and drive out of my way to visit this particular McDonald's because of Jerry!

Posted by Anonymous


Anna a employee at McDonald's in Lima Ohio on west market street gives excellent customer service makes you feel good about being a custumer

Posted by Anonymous


Anna a employee at McDonald's on west market street in Lima Ohio always gives excellent customer service makes you feel good about being a custumer.

Posted by HHinburgh


Stopped at the McDonalds at 25925 Freeport Rd in Pittsburgh. The young man who was distributing the food was exceptionally courteous & very friendly. Couldn't ask for better services.

Posted by Maureen Burke


My family and myself cannot give your staff member Lynne enough prace for the the help she gave us on Saturday the 12th of February she works in Sunderland high street franchise on the upper floor she was really exemplary

Posted by Sonia Hamilton


I would like top make a complaint on an employee seen at The Mcdonalds Restaurant, St. Georges Mall, Harrow-on-the-Hill, L0ndon, on Thursday 3 February 2022, between £.00-4.00pm. He is described as afro-caribbean/african origin, medium quite slim built, wore a hat, uniform/clothing and shoes, possibly aged between 16-21 years, counter person/other, seen serving the food/other. This person is a bad trouble maker. Please could you check into this person and his associates immediately. customeer

Posted by Anonymous2739


McDonald's is latterly the best restaurant EVER-Anonymous2739

Posted by Isa


Our family of three went in for coffee at the McDonalds on Enterprise in Kelowna BC. We picked up our coffee and sat down. About 10 minutes in a young girl was mopping the floors. She was all smiley and we said " how good a job" she was doing". She smiled, thanked us and kept mopping. About 10 minutes later she brought us a "hand written note on a piece of paper and signed it with individual bagged little treaters in little bags".
Her name is MARIA.....was the most pleasant and happy employee I have ever met. I would give her a bonus and recommend she should be in a CUSTOMER SERVICE POSITION . Just a lovely young girl.

Excellent experience ?
ISA

Posted by Anonymous


Me and my husband went to McDonald's that's in Danforth last night. We just ordered an ice cream cone and a fruit smoothie through drive thru. Despite it being so late the person serving us was very nice and energetic. Felt really comfortable to talk to her...I just wanted to share the positive experience we had with her..not a lot of people go out of their way to make sure you experience good customer service..Her name is Priyanka...if the higher authorities see this review then I request you to please pass on this review to her so she knows her hard work is being noticed and to keep going ??

Posted by Anonymous


Why was creamer taken off the condiment list when purchasing coffee and put in an entire menu? This is the 2nd location (store6789) I have found creamer moved. And then when I did add 2 creamers to my order, I didnt get them

Posted by Anonymous


I have always loved McDonald's and have always gone there... But this time l went to hilbrow branch got my wife and l 2 big macs but they came without pickles so l called 1 of the trainee staff and showed her the burgers she took them back and unfortunately they had no 🥒 pickles but the way that she handled the situation was with so much dedication and very professional her name was Mbali khumalo we need pple like Mbali at McDonald's well done

Posted by Anonymous


Just want to say that my family stopped at McDonald's in Dumas,Arkansas going to Branson,Mo and again today headed back home in Mississippi.
The staff at this McDonald's are by far the most polite and courteous I have ever seen. You should be very proud of the staff and management there they are outstanding. I know in my hometown they could train the staff how to treat their customers because we don't have this in Mississippi. Awesome job !!! I think that I saw their district manager was Billy but that's all I can remember off the door.

Posted by Anonymous


Here at the Coconut Creek Florida McDonald's Marilyn was very helpful at the counter and she got me my order very quickly

Posted by Katy


Dear McDonald's



I just wanted you to know about an amazing experience I had in one of stores. Yesterday I was at BuckBarn in Horsham and it was very busy. We were with our family and couldn't help but notice one of your staff entertaining customers who were waiting for their food. She was clearly having the time of her life even though it was packed with customers. She came to our table offering to take our trays and singing to us as she did so. We found out her name was Terry and she was from Canada. We were so impressed that she was so happy doing her job and couldn't do enough not only for our table but others around us. She had customers laughing which is unusual when it was so busy people were waiting on tables. We have never ever experienced this before. It was definitely a visit to remember. This staff member stood out and we thought you should know just how amazing this staff member is. This speaks volumes of your management team and this branch. We do hope this reaches Terry and her managers. We will be back to visit this branch. Well done McDonald's for having such an amazing branch.

Posted by Anonymous


This is a positive commen.
There is an employee that works for McDonalds at Port St. Joe, Florida that is outstanding! Her name is Jenny'. I love when she works the pick-up window. She greets you the most wonderful attitude daily. Even on one of my worst day it makes it better. Her orders are always correct, which helps a lot.

Jenny is a model of what I think all McDonalds employed should be! It would be great if more people could share her enthusiasm and dedication. She is definitely an Awesome person! She is the best!

Posted by Charla smith


Hey I just wanna tell y'all Charla smith is doing a good job with getting food out one time and she is the nices worker in McDonald's location st. Francisville Louisiana

Posted by Great Service 1 Sept 17


Jon at the 128 Broadway Everett, Mass location always helps greets us customers and with his presence make eating at this location very enjoyable. I retired from the US Army and Jon has all the virtual of a take charge Leader. You would be crazy not to promote.

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Posted by Anonymous


I missed a McDonalds Mimax employment call on 3/20/17. I reapplied on 3/27/17 got no response. What do i do- it's for a crew member job in Avon Lake, Ohio?

Posted by Kimbo Barbie Slice


I am a former shift manager from store #5740 in Flagstaff,Arizona. I was fired because I didn't go in on Christmas day. We had a major snow storm.I was stuck with a flat tire and the only road out (the I-17) was closed. I didn't have a history of calling out and I was never late. I was fired over the phone. The store manager is so unprofessional. Other managers are late on a regular basis and nothing is ever said. Management has been inappropriate with minors and it is kept quiet and higher pay is given to those involved to keep quiet. Managers dating crew and having relations which is against policies and nothing is said. If Rebecca (store manager) wants you to fail...you will. It is a wonder how she got to be in that position. She has terrible people skills and doesn't know all of the operations of HER store. Pathetic!

Posted by Anonymous


Store #10024. 4706 Irlo Bronson Memorial Pky Kissimmee, Florida 34746. I arrived at this location at 5:22am went thru drive thru and I was the only vehicle in the drive thru. The cashier took my order. I ordered a steak bagel no folded and a bacon, egg and cheese bagel. Only two sandwiches. It is no 5:42 am and my order is still not ready. My husband and I had to go to work that we were late for due to this that we had to wait. The manager is walking around with her head up in the air that she had no clue what was going on. My husband go so irate and started to yell and the cahier remarks was :Don't yell at me". She was as ilerterate as they come with her ghetto responses. If you have this kind of people working for you in your facility that is a disgrace. As a former McDonald manager up north cooperation motto is 90 seconds or less. not 22 minutes or less. As I looked on from the drive thru window to watch the nonsense and disgusting display on how they carry themselves is a disgrace to your store. This is not the first incident that I had with this store. My opinion your managers need to be retrained and your crew members need to be replaced. I so disgusted that I even mentioned that I worked at a McDonalds after watching that display early this morning. Everyone of those crew members in that store either needs to be retrained or replaced. It was just a disgusting display to watch. When I was a manager in my store up north I would of never tolerated my customers waiting that long for just two sandwiches and no one in drive thru waiting. You need to do something about this store and replace your crew members and managers for that shift and all shifts if you want your customers to go away happy. Many people who never worked for a McDonalds thinks this is normal, but for me who did work for McDonald and know the routine I am speaking on their behalf.

Posted by dont have one


i wasnt fired from mcdonalds here in Luverne AL 36049 i quit with advanced notice because i was working maintance but wasnt get the desired hours.when asked about a rehire for diffrent position hoping for grill she told me she cant i asked mrs brenda powell store mngr why not she replied bc i screwed tht up when i know people who have got fired for being disorderly an got rehired but i cant and i have eight year old son whom i am raiseing his mother passed away i need job in my home town,need someone help me.

Posted by anonymous


McDonald's employee steals a lot of food and flavored syrups to give friends, hides bottles of syrup. Doesn't care about customer service and attitude is terrible. Calls in sick all the time and lies about it. I have to pick up her slack and I don't get a raise. To old for this job and she should be fired and fined for all the expenses she's taken for years.

Posted by Ms k


I work at a mc Donalds and I'm being treated unfair and underpaid due for a raise signed the paper and still no raise what do u think I should do about this because its not right people get all these perks shirts and stuff and I don't get nothen its wrong the way I'm treated and a manager treats coustmers bad and still works there its nuts

Posted by Anonymous


Hi i was an employee for mindless i just started an have became very ill due to my own sickiness well i have has to miss days do to it which sucks but they were informed of my ill ness an now one been fired but anyway my problem is that i have a stalked an now i just found out that starter has went to my place of employment an was giving my hours an when i work an of i have worked to me that is a very big problem for me an my safety what of he plans to harm me non of this would happen of.mcdonalds would not have put business of mine.out so now i fear for my safety no thanks to my employmemt

Posted by Anonymous


Yes I'd like to reach out to someone possible have them contact me.I have a concern my name is Regina and I work for the MCDONALD'S located inside the Palm Springs Walmart I recently had my hours cut back to 1 day a week.my manager is Alicia and her supervisor is Michelle.when I asked about this problem I was told because I had another job it was a problem.ive been with the company for 2 years have never gotten promoted and my manager Alicia always works around my other job with no problems now all of a sudden I'm being told that the store needs someone with more flexibility in there schedule able to work days&nights.I don't know what's going on if I've just acquired way too many hours and they needed to cut me way back or what.I know at the end of the year hours from throughout the year are all brought together and if the store has worked u too much throughout the year they must cut u way back to make up for it but not given notice or this lame excuse isn't called for I'm a reliable member if this team and don't think I should be treated like this.there was one day last week where I was called in because they needed help and was called back an hour before my shift was to begin and told not to come in.with no excuse. Can someone please get back to me.I'd appreciate it.thank you ms.Regina Dunham

Posted by Anonymous


goes straight to a fax sound can't even get thru.. I haven't even gotton my 1st pay check.. been there since nov 1st. no one seems to know who to go .. here it is the end of nov no check no money.

Posted by Anonymous


My 2 roommates work at mcdonald's and could not pay their rent on time due to you switching his paycheck. So thanks for the bounced check. I will be helping them find new jobs that will pay them when they said. Because ppl get direct deposit to get their pay checks early and you took that away from them. Some ppl live pay check to pay check. But you don't care. Your only worried about you. I will make sure all my friends and family know what you did to these ppl.

Posted by Anonymous


For being paid minimum wage and bring disrespected by management is not worth it.I believe all McDonald's employees go to work to make money not be treated like there not worth nothing and talk down to by a bunch of under payed management that is not happy with there job.

Posted by Anonymous


Northvernon Indiana store
Sexual harrasment, bullying, verbal abusing another employee my gf loved her job at that mcdonalds until yesterday when the other employees starting abusing her an the manager on duty didn't do an thing about it THIS SHOULDNT NOT BE ALLOWED HANDLE THIS OR WE WILL BE FIL ING A LAW SUIT AGAINST MCDONALD

Posted by unprofessional business people


Iam/was an employee of McDonald's,had an incident happen will on the job medical for example Work threw my complete shift 6am to 2pm nothing to eat, nothing to drink, not even a break, chest hurting, difficult breaking, grasping for air, as the semi shifts changed at approximately 11am i ask the manager who was running shift at the time was it enough ppl coming in. She applies yes i proceed to tell her the reason i asked i could not breathe i needed to go to the hospital to seek care. So two ppl came in one girl was put on front counter the other one was suppose to come to the back window. The girl from the front receive a call stating that she had to come get her baby because her gmother was sick. So the girl that was suppose to come to the back was put on the front counter. I ask the manager that was running shift again was anyone coming in because i couldn't breathe she looks at me say let me go check,she walks off never. I ended up working my whole shift. So i tell the manager that runs shift will she be running shift the next day she replied yes i tell her i will not be at work tomorrow i have to seek medical attention. I leave the next day 6am the over night manager calls me in say its time for your shift are you coming i told him yesterday i told the person who is was shift that i wasnt coming because i had an asthma attack in the back window etc... I have forms, papers, doctors excuse etc.. I come to work that Wednesday the over night manager greets me at the door comes out side and say are u such n such i replied yes he started that im not allowed to come back to work until the monday after next with no explanation. I come monday to pick up my check its a write up my expression for what? Since then i haven't bern on the schedule its going on three in a half weeks now. Ive called the store to talk to store manager, ive left message for her to call mr back, ive called the local corporate store talk to that person to have store manager call me, i have yet to receive a phone call from anyone. McDonald's is suppose to be this high end fast food chain, that handle good business, suppose to be very professional, but there shift managers, store managers, in corporate managers, can even be professional enough to call a person back to give direct information or let them know whats going on why there not on the schedule nor far most fired. How can you run a business in NOT know what's going on with your employees. That's very unprofessional and not how you run a business.

Posted by Anonymous


i was an employee at this company. until i found out i could not get more then 4 or 5 hrs. when ever i went to quit on monday this past week i took in a paper for the food stamp office to be filled out. this was the fourth paper i had took to them to be filled out for my case. and the manager dawn is who i talked to when i told her i wasnt going to work if i only got 4 to 5 hrs a day she said she couldnt guarantee me more hours. she said she dont no one. but with both my interviews i told her i could not drive from salyersville to paintsville for only 4 to 5 hrs a day. an she was more then disrespectful about it. she was a total smart ass and rude as could be. she even told the other manager to just shot her now. then she told me she would not fill or fax my paper unless i was an employee there an going to work. i have been trying to get this paper turned in since jun the 25th. so today when i took her my uniforms i tried to explain why i wasnt going to be working anymore an she said i have nothing more to say i said i tried to quit monday an you threatened to not fax my paper in. & by law she is not allowed to abuse her manager rights by threatening me like that. and i told her last time i talked to her monday she was a smart ass to me. an she got mad an said leave now or i will call the law. and i told her what she has done was determination. and she didnt care she just keep threatening me with the law. i have gave her 3 or these papers and had the food stamp office also fax one there self. they have gave me a total of 5 of these papers an not a one had been faxed in. because of her my son has no medical right now.. so plz tell dawn thank you from her old employee && im going to talk to a lawyer about this. because she had no right to do me the way she has.

Posted by Astreater


Im having issues with my asstiant manager a situation occurred where a employee didn't come to work she took her frustrations out on me an told my other manager to call the police on me she has verbally mocked me an disrespected me I feel when I confronted the store manager about it he told me I have to respect my manager I feel if if I bring it to corporates attention I will continue to be bullied by her I had a incident with her previously an she claimed I was crying to the store manager like a baby also she has shared my personal information to another manager in the form of gossip at another McDonald's im the opener an today I saw one of the crew members an maintenance worker recieved a Break but I did not I feel in many situations the issues ive tryed to bring to their attention have not been aqknowledged ive been there ten months an in the beginning I was being verbally an physically attached by a xemployee there an I was told it wasn't seen on camera an I was punched in the arm by another employee seven months ago

Posted by Anonymous


After reading mostly bad reviews, mine has a different message to the Corp. Office, and to some of the readers. My son Seth has worked for McDonald's for 5 years in Eagle River,WI . I received a call tonight from him with a sad voice, he decided to quit. You have to understand it was his summer job while staying with grandparents to make $$
for college. He works as a server back home here during the winter months. He loves people of all ages:) he loved working that 5:00 am shift to see his regular drive thru customers:) but what broke him, his spirit and his drive to please was the past few months of working for a manager that had compassion for the customer.It is the manger that needs to hold their team together, help them out , not walk around while the ship is on fire.leaving customers upset. Or going out for several smoke breaks while help is needed! This puts employees in not so good situations:( it is very hard to understand unless you have been behind that counter- no break- no lunch working for a manger who maybe needs more training. So I say to you McDonalds Corp. you lost a hard worker today because of your own staff:(maybe if you read this you will take a minute to listen to your customer. Happy employees make happy service in return happy customers.it was hard to hear my son's voice crack as he was telling me his story.

Posted by sad store


Iam a employee of McDonald in new Orleans the service is bad because the store is bad from bad management if u haven't givennot one employee a raise in three years how can u expect them to be happy you took our vacation time from us and u hired a store manger who everyone know got fired for stealing u have all these bums hanging in the store in the daytime and terry Scott the owner see them in there and don't say nothing your wife come in there at lunch drunk all the time how can we work in that surrounding if u in new Orleans don't visit the store on carrolton ave u be sorry

Posted by Anonymous


they fire employees for calling the customer complaint hotline even tho your a paying customer off the clock when u go back in for your shift after calling and reporting on the store u work in and rong doings like two employees making out in the back of the franchise a unclean lobby customers cleaning the lobby instead of employees doing it becuz them making out on the clock is more important then cleaning lobby and doing their jobs i was a employee but am not now do to fact i called and complained about this on the store i worked for i was immediatly retaliated against by my store boss's superviser the next nite i lost my job and i was best employee they had but i got them in trouble for being very unproffesanal so they terminated me for it! TRUE STORY siloam springs mcdonalds lets sexaul conduct go un punished....

Posted by Calveasha Hawkins


I am a current employee at McDonald's located at 2615 Dawson Road in Albany, Georgia. I was supposedly "terminated" as so my mother was told, for not parking a vehicle. My manager, Tony and the general manager, Roberta, participated in an unprofessional procedure as to terminating me. 1.) Neither of them told me that I was terminated, verbally nor in writing.I called when I was going home and was told by two of the managers, Vontressa Stills and Tony, that they were unsure if I was terminated or not, my mother called and she was told by Tony that I was terminated. I called afterwards to get a better understanding as to why I was terminated and I was told that we were not supposed to have any communication and that I had to call the main office; I still wasn't told that I was terminated. 2.) I was falsely accused of constantly having to be told to park cars, therefore, backing up the drive- thru line. However, I have not received any write ups/referrals on that ASSUMPTION made by Roberta Schafer. In conclusion, how could I be terminated if I wasn't told so verbally or in writing and what exactly is the reason for my termination?

Posted by Atlanta Highway Mcdonlads


As a co-worker all I see is favoritism. My Store manager is dating my guest service department manager. It interferes with their job big time. One gets mad and has a attitude with everybody. They cut my hours because I had an disagreement with a co-worker. I've been there for almost a year and no raise no promotion once so ever. I've been told my store manger said "Ain't nobody getting a raise unless their give head". Its too unprofessional and I need my job. Please help me.

Store #7557
Montgomery,AL 36117

Posted by disgruntled employee


I have been employed with McDonald's part time for over 10 years
I also have a full-time job that has my time at McDonald's limited. I was recently hurt ar my full-time job and was taken out of work. When I took my doctors note to them, they acted like I was lying! How can I lie with a note! They ask for a note and I still get ridiculed. Then to make matters worse, the owner calls me and yells at me for not coming to work snd then tells me that I'm not that hurt! How dare they do this to me! There are a lot of things that go on in tgat that store and nothing is said, but when I do the right thing I'm treated like dirt! Very unhappy!

Posted by NEVERAGAIN


As a former emplyoee of Mcdonald's many yrs. ago, I find myself disgusted at what was once an oustanding business become a place which I will never frequent again.
Center, TX is the place in which this establishment is located.
After many previious dissappointing visits to this place, I have finally had my fill of this place. Although there are not many restaurants in this small town, I now refuse to go back there until some sort of improvements are made. Mainly the bat attitudes & lack of courtesy from the employees, shift managers included.
There is no urgency to get orders out. There are LOUD discussions going on amongst the employees. It seems to be a place of social gathering rather than a place of "business".
The only time that concern of customer satisfaction is considered is when the stoe manager (Melissa?) is there.
Once again, I once worked at the Center's Mcdonald's years ago when it was owned by Gary Hart, who knew what it meant to have a respectable business. And I know what should be expected of the employees to ensure speedy service & customer satisfaction. And the current group that is working there is far from what McDonald's should want as a representative.

Posted by McManager


I am a manager for McDonald's. I can speak from a standpoint of one who has worked their way up from crew to crew trainer to MIT to manager for five years. McDonald's has a really amazing management training system and classes. There are going to be some workers in any environment that will be very difficult. But I am here to say that not all our stores are that way. Not every experience is awful; not every employee is intolerable. I believe a lot of these reviews are a bit unreasonable. I handle customer complaints as well as commendations and I understand that when we are angry, we have a bad habit of exaggerating the situation. I've been there, as have we all. But I assure you that we value every customer and we are always willing to do anything that we possibly can do to make an effective recovery to repair our relationship with our customers. The best way to ensure this is successful is to contact the store that you have an issue with and discuss it with the store manager. Give us a second chance. :)

Posted by Tay


I have applied online for mcdonalds (Ramsey St Faye Nc) I have been struggling and I called the manager of mcdonalds to check up on my application. She told me they are receiving applications and she will call me if the person who interviews is interested. I however was not satisfied with the answer simply because I have been looking at other jobs and its hard to get a response from them. I know for a fact that I want to work and the answer I recieved I wasnt very happy with that. Are they not receiving my applications?

Posted by death to mc donals


mc donalds is the worst companie to work for i have to fight for ,y right that include breaks, sick pay, i told them i wasnnt available and for 3 week theyh gave me shift duing the week. the manager arxe oversensitive that can make sexits comments toward female employee and if the female tell them were to go there up on a disapinerary. Ive gone to other manager and head office they could care less. If yopur not a push over dont work there they will just try to get rid of you throught giving u a day off and claiming you no showed. they have belittle men infornt of customer ive been attacked on shift and im gthe one with the problem if ur not best friends with a manger forget matting in my store kin burnley there moron nothing more nothing less

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