Fifth Third Bank Customer Service

I am sharing this review, ironically, during the celebration of National Consumer Protection Week. My business has been a customer of the downtown Fifth Third Bank branch for approximately 20 years. Fifth Third failed to protect our funds from an account takeover via a "check-washing" theft (involving the changing of payor's name, and obvious forgery of signatures). Unfortunately, despite immediately reporting the theft, it happened more than once (June, 2023, and December 2023). Fifth third failed in its most basic duty --- keep the funds safe and secure. To add insult to injury, Fifth Third then denied our requests for reimbursement. The runaround and bureaucracy at Fifth Third is atrocious. Fifth Third failed in its legal duty to secure and protect the consumer, and failed to reimburse. Upon further research, it appears that this is a pattern and practice by big banks across the country. See recent lawsuit by NY AG against Citibank. See Senator Sherrod Brown's Senate Committee on Banking. We have asked for copies of all documents supporting their denial of our request for reimbursement. Fifth Third so far is silent. We have filed complaints with the regulatory agencies, Consumer Financial Protection Bureau, and the Office of Comptroller of Currency. We have also filed with the BBB. I encourage similarly situated consumers at Fifth Third to do the same. #53Better. Here is our story. https://tinyurl.com/2p87exdy
https://tinyurl.com/mtz67yy2
https://tinyurl.com/mr3p4tdu

The people are usually always pleasant, but they are always do short staffed that I dread going. I make deposits at least 3-4 times a week and whether you wait in the outside lines or go in, there is no urgency to help a customer. You wait about 10-15 minutes inside and Ive waited as long as 30 minutes outside... only because at that point I was stuck in the line. I can hardly believe they are short staffed because people dont show up for work. They purposely hire a skeleton crew, which in the long run gives extremely poor service.

Worst customer service!! I opened a new account about 5-6 weeks ago, unable to verify external account to link with 5th 3rd after micro deposit was already sent. Contacted customer service several times, contacted local branch manager. Finally, ended up closing it due to inability to add an account and unable to transfer in money. 2 weeks later, re-opened it. Facing the same exact issue again. No help from multiple phone calls to customer service, instant chats, contacting branch manager., no help. Finally, I went to a local branch, he did something in the computer for a few minutes, and gave a me new pin and told me, I have 24 hours to verify, came home and retried. He basically did nothing, with a new pin, the 5th 3rd just asked me to reset the password, didn't let me verify the external account. Ugg... What a bad customer service and wasted hours of my time to figure out and to fix the issue.

I have been a valuable customer since 1985. Never did I want to switch to a different institution. I'm so not satisfied now that I am in the process of switching banks. You all have caused such a disservice to me I've had enough. On the 29th of September I reported my debit card lost. The person I spoke to assured me that they had ordered me a new one. Sadly they did not. Since that time I have spoken to 3 others all of which informed me no card was ordered. It finally got ordered it will be 2 weeks before I get it. I will no longer bank with you starting the 2nd week of November. And my son will be switching as well. I'm tired of playing your game!
Regards, Leslie Portwood

Horrible app and many glitches. Very very bad customer service, especially online. Use another bank!

This by far is the absolute worst bank I have ever dealt with. I have been trying since the beginning of the month to close a savings account with.87 cents in it. Every time I call I just get the runaround. This bank will have it's customer service workers straight out Lie.. they took my $ 300.00 they also occasionally will do debits before deposits. This is unheard of!!! They are doing this so that they can charge you an overdraft fee and then pocket your money.

Chip card fails within 3 months of getting it.. this is the 3rd time I've dealt with this. Then the customer support automation is even worse. You get thrown into some loop and never can speak with someone. So now I'm inconvenienced with having to go into a branch and request a new card. This is getting old really fast.

Your latest fifth third application simply sucks I've not been able to get my account for 3 Days the hell's wrong with you people

Oh ya you know how they tell you your call is being taped.Well that works both ways.They say a picture is worth a thousand words.Well a tape of them lieing to me time after time.May be wrong on my part but karma is what happens to companies who just don't care,If they do they will call me back.I will let you know.Now we will see?

All is I can say is without customer service you have no business.Im retired from the automobile business,I wouldn't buy a car and finance it for a 0 interest rate from 5 third bank .They will find a way to rob you and make it so you'll never get a title when you think you have paid the car off.The will come to your house and take it.Ive been trying to work things out after they said and assured me it was corrected,When I asked for my requested information ,like a contract,payment book ect.Making payments they couldn't,So they decided to steal .it.Now it ends up in they did.Do yourself a favor ,Buy and finance from anyone else.Oh ya I have documented 24 calls with Customer Ser. Rep who in the dictionary after useless is there picture

Don't you use their ATM It took my money and then when I called them they had attitude with me like I took their money.. they're very unprofessional they won't last long

I have been trying to set up online banking to pay my mortgage and your app is horrible. I called to do it over the phone and the representative updated my info then proceeded to tell me I would have to wait for 2 weeks to set up online banking since my info was just updated. She told me since I just changed my phone number I would have to wait. I never changed my number. I have had the same number for 25 years. They are idiots.

They are always blocking my access to my card and I've never had disputed charges. For a few days they haven't picked up their phone and I have to get my account unlocked.

Don't go to a fifth third Bank and ask to go to the bathroom. They treat you like scum. Go somewhere else for better service. Have been a customer of fifth third for several years and I'm changing as soon as possible. I'm I seen your citizen and do not need the hassle of going to a bank where I am not appreciated as a customer.

5th 3rd has allowed my account to be hacked 3 times in the past month.

Well, I am not surprised that so many people have issues with this bank. The lousy rating is definitely warranted. As the name so is the culture. This institution is a fraction of bank (5/3), not a whole bank. They pay you to become a member, but they do not know how to retain customers. My wife received a small inheritance check and mistakenly went to 5/3 to deposit it. It was a chaotic experience. Common sense did not prevail. They treated her as a thief and a fraud, under the pretense of fraud alert. We closed her account and in solidarity, I closed mine as well. Changing the name will not cut it either. They need to learn from successful institutions how to be a bank in these modern times. They enticed me with $250.00 to become a member. I did. I told my wife to do the same. I apologized to her for the way she was treated by these idiots. They should leave the business of banking altogether. In fact, they can go to hell and stay there permanently.

Fifth Third has terrible customer service. Their slogan is "We're making banking better". What they leave out is that 5/3 is making banking better for 5/3. 2 major issues. If you your debit card goes missing or stolen, it takes 6-8 banking days to get a replacement. If you actually need to access your own money (that 5/3 is using to loan out for profit) you have to wait up to 2 whole weeks to get your replacement card. This timeframe can be expedited but they charge you $30.
The other issue is their customer service department is always experiencing a "an unexpected" heavy call volume. This means 5/3 customers have to wait on hold for extended periods of time. I was just on hold for 30 min because my card was flagged as fraudulent for an attempted pizza order. This company doesn't care about customer service. Every decision is based on how 5/3 can make life easier for their own company. I'm switching to a local credit union.

Fifth third bank is full of sh*t and scammers frfr. DO NOT GO TO THIS BANK. The love to overdraft your account when you fix you overdraft problems. 5/3 count your days. I'll see you in court

I am frustrated with America's inability to protect credit cards from hackers, who are obviously smarter than we are. I have to close down my credit card account for a $4.77 item fraudulently charged to my MC. I am tired of playing this game of musical chairs for MC's. The bad guys are winning too much and are destroying America's way of doing business. For instance, I am not going to be using MC anymore. It's just too difficult keeping up with the hackers. I am going to a cash system and hope bankers can at least protect our checking accounts. If you can't, I will not use banks anymore at all.

I've been working for 8 months to remove PMI. By all accounts, it should be removed as the value of my property exceeds the 80% LTV typically required. I had my property assessed, but they then stated that it requires their own person to do it. The assessor they assigned was unprofessional and had an impossible schedule to work with. Then they said they'd contact me about a new assessor. After hearing nothing, they stated that I had to resubmit a request. I'm done with them.

I changed my name on my debit card. I received the card and called to activate it. We are Canadian. No social insurance number. Ugh
I spent 30 min. Updating information and activating the card. 1 hour and 15 min to activate a PIN number because we have no social security number.
After almost 2 hours the resolution was to go to the bank!!!!!! I am a CEO for a hospital. If we have this kind of service we would be shut down!!!
Terrible service for such a simple task!!!!

Worst bank I have ever dealt with! Phone tree that keeps you on hold for 30-60 minutes before telling you the call center is closed and to call back later, representatives that pick up and have no idea why you are calling despite having to repeatedly entire information in the phone tree, unhelpful and borderline rude customers, 6(!) business days to respond to an email.

Ultimately, my mortgage loan was sold to them and I so wish I could have it sold again. Now I am trapped. Please! No one knowingly should do business with this company. Right now I am fighting to have them pay a property tax bill from my escrow account which I have paid every month.

I was at the bank this morning to deposit my Edward Jones check from my beneficiary account. The teller got very rude with me. I told the teller my mom passed away. But the teller wasn't interested in why I had to say. The teller demanded my drivers license. Depositing the money into my accounts. It was only in a small check over $6,000 dollars. The teller told me there a hold for ten days. I left upset. Not fair to after being treated like that not fair to me. I also had the pamphlet from the funeral home. But the teller wasn't interested in hearing anything that I had to say. I am still upset with fifth third bank for the way they treated me. I thought that the check would take 4 days. Since it was not over a larger amount and would be deposited sooner into my accounts

VICE PRESIDENT OF FIFTH THIRD BANK - LIONEL GOMEZ THREATENED ME THAT IF I VISIT LOCAL FIFTH THIRD BANK TO INVESTIGATE AND REQUEST MORE DOCS REGARDING MY BLOCKED & MISSING CHECK FOR OVER $1000 HE WILL HAVE ME ARRESTED!!

MY OWN MONEY MISSING AND THEY DARE TO THREATEN ME WITH CORRUPT COPS!

fifth third bank blocked my deposited check for $1175.00, 5 days passed and now they claim that another 10-14 days before it clears!!! nobody bothered to call, no email, nothing...I had to call and check about it for an entire day... at their 1800 number no one answers, twice after 15-20 min. wait I gave up. Fifth third branch at 2785 N Clybourn Ave, Chicago refused to provide a clear answer - calling it confidential! when finally connected with their so called vice-president Lionel Gomez, he refused to release my funds and close my account. Instead, he threatened me that if I will go to fifth third branch again to request documents to clear my check and close my account he will have me arrested by police!!!
this is the world we live in - bank blocks/steals my money, and even their vice-president Lionel Gomez refuse to help and do anything, instead threatens me with corrupt cops :(


EVERYTHING THAT I STATED HERE IS TRUTH AND NOTHING BUT TRUTH.

AVOID AT ALL COSTS. I know several family members who have had problems with 5/3 over the years just flat out taking money from their accounts. And now we are trying to close my Grandmother's account with them, it's been a nightmare. They revoked access to her online account for no discernible reason, told me it was locked for "fraud" concerns when I called, and refused to tell me anything else over the phone because apparently I answered their secuity questions incorrectly, which frankly isn't true. I have all the information they need, I'm her established Power of Attorney, which they also know...But they can't do anything. Doesn't make any sense. Their solution is always "visit your local branch," which is absurd for a modern bank. Besides that, my Grandmother can't get to one, I live out of state. So they're just sitting on her money and effectively won't let us access it. When you do go to a branch, they're absolutely clueless as to how to address issues you may have. Ultimately nothing gets resolved. And their online banking and mobile apps are a joke. Absolutely useless. You can't view deposited/cashed check images, you can't link other external accounts without a ton of headache, every other action you try to take results in a "Call Customer Service" message... I'm amazed these folks are still in business. Even our lawyer said they're awful to deal with (also mentioned PNC is bad, too, FYI!).

My name is Jeffrey nolder I've been with fifth third for 8 years and I just got charged a $37 overdraft fee and I have a momentum checking account my deposit was made on a Saturday and it didn't reflect till Monday that's not my fault and they still charged me $37 because when you make a deposit on a Saturday it doesn't go to the next business day no matter even if you do a walk in with cash I'm just tired of being beat I'm switching banks 8 years too long

I would like to recognize Keyana and Michelle from Grand Rapids customer service for resolving an issue with the incorrect middle initial on a new credit card. Twice, I tried to correct this issue, and until yesterday I wasn't able to do. They were very easy to work with, and Michelle sent correct card via Fed Ex next day delivery. Thank you.

For two years I have been banking at Fifth Third Bank in Shelby, NC and have always had a pleasant experience with the service of the tellers and others. I would recommend this bank to anyone. They do a good job.

I need you to know that today, Angie, Manager at the Hudsonville branch Fifth Third, helped me with my check apparently lost in the mail. She was so very helpful and resolved my problem immediately. She is very knowledgeable. She helped me to get better services for my checking account as well. (added bonus) What GREAT customer service and help in everyway! Thanks Angie, Fifth Third is lucky to have such a great employee representing them!
Grateful. Laura Bode

I sent three people to 5/3 to open an account successfully to one of your branches as a referral from one employee and because another employee has tenor she took all customers not allowing the referring employee to get any credit I don't like that it does not show good team work I only opened an account with your bank because of one employee and referred others for the same reason. If your company is undercutting each how can I trust you all with my money

Today being a National Holiday, I panicked when my account was blocked after my finger print was unable to be Recognized since I had been doing tile all weekend (They are severely chapped and splitting). For the life of me I couldn't remember my password to enter manually so after trying to reset my password, I was blocked out of the system understandably. After I calmed down I called customer service and was greeted by a friendly representative who after verifying my identity was more than helpful to get me back in working order! She went above and beyond to make my situation as quick and painless as possible. I would like EVERYONE to know that after going aprox 10 years without a bank account I have not had an issue with 5/3 since starting my account well over a year ago! They have ALWAYS spoke to me as if I had been a customer for years, knowledgeable, and have even been able to "Dumb it down" per say cause we all know how much technology changes in a 10 year period lol. I usually use the Springbro Ohio Office were they are WONDERFUL but today talking with Korina at the Customer Service Office makes me even more GREATFUL for my decision I made making 5/3 MY BANK! THANK YOU!! I'm truly 1 HAPPY CUSTOMER!!

Been a customer with 53 ever since they bought out my small local suburban Chicago bank. Their customer service is excellent, they resolve issues promptly and they agreed to wave an overdraft fee once so I`m very satisfied with their service.

I just talked to Alex and he was very helpful. I would recommend him to anyone having a problem. I tried to put money in my husbands account at another bank and it cleared my bank but never showed up in his account even though they cashed the check. I felt very confident after talking to Alex that this problem will be resolved. I am very happy with 5th/3rd. Thank You for great customer service.

5/3rd Bank has always been great with me; even when I have messed up. Every bank I have been inside, in Indy; the people are always so friendly.