McDonalds Positive Customer Service Ratings - page 2

Chris did a wonderful job greeting me in the drive thru and making sure everything was taken care of. He was very friendly even though there was a line building up behind me.

The McDonalds on Glenstone and Cherry in Springfield Mo, is the worst!!!! I went at lunchtime and no fries ready for one (laughable since that is what you are known for), and fast food. I was told to pull over and wait while they were making fries. I did, and waited close to 10 minutes. Then I went inside, only to be given the wrong order and no soda. There was 1 other customer in store and every employee was looking and acting like they did not know what they were doing. This is unacceptable! As I checked my bag, I was given to cheeseburgers ( I ordered no cheese, its not that hard), and as I walked to leave the young girl laughs at me and the manager does NOTHING!!!!! Very rude and extremely hard to understand that kind of professionalism when you are dealing with the public. It is unacceptable. I also still never was given a receipt. I am now a burger king believer!!! Thank you for your time on this matter and for opening my eyes.

I was at mcdonalds in Orrville,Ohio and the service was great, I got my food really quickly, and one of the managers, Devon, was nice and told me to have a great day. Definitely will go back.

Visited your Kewanee Illinois restaurant on Saturday 12/31/16 I was overwhelmed by friendly staff, cleanliness of the dining room and bathrooms. This was one of the best McDonalds I have ever experienced. You guys are doing everything right. The franchise owner should be very proud of his management team and staff.

After not being able to buy my needed gift cards at the McD's nearest my house (117TH 44107) I went to the one on Detroit Ave 44107. I bought 13 cards totaling $245.00.
Shya (sp), the shift manager, was very pleasant, attentive and accurate. I was quite addlepated but she was patient and most helpful. Thank you for a fine experience.

After not being able to buy my needed gift cards at the McD's nearest my house I went to the one on Detroit Ave. I bought 13 cards totaling $245.00.
Shya (sp), the shift manager, was very pleasant, attentive and accurate. I was quite addlepated but she was patient and most helpful. Thank you for a fine experience.

I want to show my gratitude for a very dedicated employee, Gladys from store 883. We spend a lot of time at this Mcdonalds with famiky and friends. We can tell when shes working by how immaculate everything looks & smells fresh, as well!! Ive been wanting to write this so often. She needs to be praised. We tell her all the time but it means much more when you tell her, too.
Thank you, Toni Hess

A special needs young lady helped us at McDonalds today and asked us to fill out a satisfaction survey. However I didn't realize I needed to keep my receipt to do so. MIRANDA T at the CinciDayton road store in West Chester was absolutely delightful. She interacted with my 3 year old grandson, got him condiments and all of our beverages. She also cleaned our trays and at least twice asked if she could help in any way. If there is anyway you could reach out and "reward" her, we would be pleased!
Donna Aufranc

My Husband & I went to MCDonald's in Ridge Long Island NY Middle Country Rd. On Friday evening 10/21/16
After leaving for home in Ridge I found I didn't have my glasses I checked my handbag & everywhere in my home plus my car keys were gone I didn't use my car. When we went in to the parking lot & I got out of my husband's car they must of fell into the parking space I didn't realize it due to the fact I didn't use my glasses while in McDonald's. We went back to check the ground in the parking lot which was loaded with leaves acorns in that space my husband got out & checked the area as luck would have my glasses were there in the case not even broken but no keys. Went in to McDonald's and ask them if they found any keys they checked around no keys. We told them what happen in the parking lot your manager Rob came to help look for the keys it was dark out & checked every empty space nothing, then he ask my name & telephone# he was so polite & wonderful to me & my husband a great manager. Low & behold after we returned home I found the car keys in my handbag which I checked every part of it earlier after checking for my glasses. I called him to let him know I found the keys. I thanked him again for his kindness. Patricia Schiavo

I go through the Zionsville, Indiana McDonald's frequently during the work week and often have the same delightful employee (Rose) to take my order and money. She is extremely efficient, pleasant, and has been there for years. She needs to be applauded.

I just wanted to give special thanks to the morning crew at McDonald's in Snow Hill. Address is 1033 Kingold Boulevard. These women always have a smile on their thanks. They greet me every morning with a warm welcome. It is such a pleasure to go to that McDonald's for breakfast. I feel the need to be recognized for all their hard work in customer service.
Thanks again,
Wendy Roberson

Ok, I've had a lot of bad experiences at Mcdonald's lately. I had decided not to go to Mcd's anymore. But I was driving through Brownstown Indiana and decided to try the Mcd in that town. They looked to be pretty busy so I had some trepidation. When I got to the counter to order there were several people in front of me and no one was taking orders. Soon though,a girl appeared and started taking orders. Soon it was time to take my order. I made an easy order since I have found that a complicated order is beyond the capability of most Mcd's to handle. Anyway, the girl took my order and I stepped aside to wait. Amazingly I received my order within a couple minutes. Also the food was warm and appeared to have been assembled with a bit of care instead of just thrown together. Amazing. What a surprize. Still it was McDonald's food so I am only able to give this restaurant an 8 out of 10. But I have no complaints with the service. If only all Mcd's were this good, they would have a lot fewer complaints. As an aside, I heard the girl taking orders mention that she had been working a 10 hour shift. So kudos to her for having a decent attitude.

On August 8 Delta airlines computers went down causing flight delays. I was at the Minneapolis airport in concourse D. The employees at that McDonald's worked for 24 hours serving tired, frustrated travelers. They served quickly and with a smile. I was so impressed, as were all the people around me. I would hope that the company will recognize this outstanding effort by these special people.

Mgr. April, Front counter, Markees, Jessika, & especially the maintanence D'Andre were marvelous. Please give D 'Andre a new broom, because he can wear one out! He is conscious of area cleaning and always should have prime equipment, because he excels the best! This team is Better than robots and service ready, while really smiling. Take their performance seriously, too. Really clean restaurant. Good food! Thank you. Store # 7618

The McDonalds in Woodward, OK is always busy morning, noon, evening, night NO matter when you visit you are greeted with a smile and really helpfull personnel, this McDonalds KNOWS EXELLENT CUSTOMER SERVICE!!! This location sets the standard for SEVICE!!!

Rengstorff store mountain view,ca.
94043
Manger:RIGO nite crew I WANT TO TELL YOU I GO OUT MY WAY FOR THIS STORE..the manager n his crew are excellent..the food is hot n correct..they are very polite n they remember u if you came before i am truly impressed..all your stores should have a Mr. Rigo

At the 3rd and Townsend store in San Francisco Frickson is always nice and extremely polite all the time! He deserves recognition...

Store# 31848
Clean dinning area clean restrooms professional associates I rate this facility 5 stars

Griselda at the 3rd and Townsend store in San Francisco is always so nice and wonderful to associate with!! It's a pleasure to be her customer...

I stopped at the McDonald's restaurant in Ladysmith, WI this morning to purchase iced tea. I was greeted happily by two young employees as I came in. I commented on their friendly greeting. They say people are quit to complain and they really appreciated my words to them and suggested I contact McDonald's.

I have experienced great customer service at many different McDonalds but I would have to say the best service I've expirienced would have to be from store #26809 Jamestown NY.The crew members seem to always get my orders correct and made the way I like.Always polite and respectful.I have kids so I usually go through the drive threw makes it easier for me.The girl who always takes my orders always repeats it back to me and makes sure its always correct.She is very friendly and always has a smile in her voice.And when there busy she always says"It'll be just a few minutes ma'am and I like that.And if I needed to ever change anything she does it right away without any problem.I come through 3-4 times a week and she is always my order taker. I wouldn't want anybody better.I've had a few bad expirences with other McDonalds but she always gives me the confidence to always come back.Thanks to all those who work hard keep up the great work! And thanks for making things a bit easier each and every time I visit.

Love your yogart parfet. Its the right price and nutritious. Thanks again.

Ann Russell
Richmond ca

I was very impressed by the brilliant level of customer service given by Alex. He was very polite and really emphasied service with a smile. We'll be visiting again.

I have never filled out one of these before. However, I just moved to this area recently and the McDonalds located at 4090 Jimmie Dyes PKWY, Store # 36912.

I have never been in any restaurant where ALL of the employees are top notch. Who ever does the hiring there is doing a great job. Having said that I want to take a minute to let you about two people that work there.
1. Betty I am not sure what her last name is but she is older and works mornings. She goes above and beyond to let you know that she is a professional and she does a great job and she is always so pleasant. I look forward to going in every morning before work because she makes me smile and that is what people need before going to work.

2. Pat I don't know his last name either but he also works on the morning shift. He has gone out of his way to help me on one more than occasion. The self service kiosk to me was for computer savvy people to reduce the line. I had never used it before and I was not sure if I could. Pat took the time to show me how to use it. He did not neglect any customers since I was one of 2 there at that time. He did not have to stop and take the time explain how it worked to me. But he did and he never made me feel ignorant for not knowing how to use it. Pat and Betty are my favorite employees there. However, the rest of them that work in THAT store are good and conduct themselves like professionals.

I just wanted to take a minute to let you know what a great job they are doing.


Thank you for your time and attention.

The girl in back drive , marranda was the BEST I've ever experienced on Watson Blvd in Warner Robins Ga