Ikea Customer Service Complaints - page 3

IKEA has the WORST customer service. Called several times but not able to talk to a customer representative. On September 8, 2018 I rejected an item during delivery as it was damaged. Its been over a month and have not received a refund and cannot even talk to any IKEA personal as the call gets disconnected stating the call volume is heavy than normal and to visit the website. I'm trying to reach them since a week and the same message is given. Does anyone know if we can contact them via email? Please help. I feel IKEA is fraud company that takes customers money and never refunds it.

I brought a dresser that had been on the recall list to your location and instead of getting $59.00 cash I was told id get a check in the mail in about1-2 weeks. I still have not recieved a check and it's been a month. I need my money!

No one bothers....
They need one serious competitor. Why don't ex IKEA staff get together and obtain financing to start up some competition.

I am sure the SERVICE will not be worse! I for sure would give them a try.

Lugano/Switzerland

IKEA Grancia (Lugano) Switzerland.
Quality of cafeteria dropping constantly. Old coffee machines, always breaking down but never get replaced, bad tasting burnt coffee, dirty tables, dirty chairs. Deteriorating all the time. We have furnished 5-6 houses/apartments with Ikea furniture, since this branch has opened. Disappointed with poor attention to the customer and insufficient staff or management. I have no complaints about the personnel working at this branch, but something definitely needs improving to bring it back to what it used to be when Mr. IKEA' was still alive.

I had return MALM products because its in the recall product list. During the return process, I had six phone calls. Guess what? Among the six, they redirected me five times to the wrong department, and one customer representative called Chinese translator even I didn't ask for. Funny thing is that, I'm even not a Chinese and don't know a bit of Chinese language.
After all, I had a call for checking the process of my recall case as one last time try and got the information from them.
IKEA might be the good place to buy cheap and affordable furniture. But definitely not the company have good customer service.

Same thing for me. Have been trying to get a refund for several weeks for a piece of furniture that was picked up over a month ago.

Placed order on 05/26/18, with delivery on 6/12/18, cancelled order on 06/04, as customer didn't want to wait that long. So went to Ikea store in Orlando and modified renovation. I have spent more than 4 hours on hold attempting to get a 148.00 refund beginning on 6/6/18 and continuing until today, 7/2/18. Been on hold for "supervisors" multiple times. I realize 148.00 is not a lot of money, but it is the lack and care of customer service that is beyond my understanding. I've spent nearly 12,000.00 on Ikea products for our small interior design company. But, based on this experience, and lack of support, I no longer trust Ikea, which, I recommended Ikea to soooooo many people, inspite of the drive. I will take my small business elsewhere. Also, as a footnote, I'm still on hold as I write.

I Have Been On He Phone For Almost 2 Hours Trying To Verify A Delivery.

"customer Service"? What A Joke

I've spent over 16 hours on the phone will Ikea trying to get a refund for a cancelled order! With every phone call I get different answers,but never the refund I'm requesting. Ikea blames the shipping company,called them several times and they are just as clueless. Bottom line, Ikea has my money,I have no product! Sounds like Ikea is running a really good scam and getting away with it! No other company I've ever done business with has treated me like this. This is absolutely the worst customer service I've ever experienced in my life. Why they can't simply refund my money in a timely manner is completely beyond any logic I can think of. However, I'm going to keep fighting for my lousy $188.because it's just wrong to treat your customers this way! Please do not do business with Ikea, don't let them scam you out of your hard earned money!

Ikea service is crap. They don't answer the phone. They take forever to deliver your furniture. It took them seven -- 7!!! -- hours to even send me an email to confirm my online purchase. Why does it take an entire week to deliver a small couch??? Jerks(not allowed to use profanity here or I would have a few more names for them).

I went into the store to return 5 recalled dressers and they were asked ng me dozen of questions ask for all 3 of my family members IDs because they wr with me to return they items!!! They said they had no money!!! So they would send me a check!!I waisted my hole day taking them in to the store for them to send me a check and till today i have not received thecheck and it's been 6 weeks...they say if they pick upthey will send u a. Check if u take them in cash!! Bull and ver racist ppl too...

My worse experience with a purchase in an established store in 40 years. Call wait times for customer service the 4 times I tried calling were:
76 minutes
95 minutes (To me this was the equivalent of WE DO NOT CARE ABOUT YOUR PROBLEMS)
33 minutes
18 minutes ( waited and it took 37 with no resolution)
Re-Scheduled my delivery hours without my knowledge or consent
Wrong color door frames delivered

I placed an order online and cancelled the next day because I decided to pick up instead of use delivery. Nearly 2 month's later I'm still wAiting on my $600+ refund! I've called multiple times and, after waiting on hold for over an hour, am alwYs told that it's being processed. The first person told me it would be 3-5 days. The second said 7-14. I'd say 2 months is ample time to process a refund of the money they do quickly too from me! I just want to know how to get my money back.

IKEA does alot to keep people coming in to their stores, but their customer service is HORRIBLE !!! Placed an order 04/02/18 and were not told until the truck showed up that three items were on backorder and they would be refunding us the money as they were not able to tell us when the dressers would be available again! Today is 05/16/18 - 6+ weeks and we're still waiting for our hundreds of dollars to be refunded!!!

Purchased twin bed on April 2, 2018, item never delivered as promised. I cancelled order due to non delivery on April 22, 2018, 11 days have past and still no refund. The customer service department is the worst of the worst, buyer beware! I definitely DO NOT RECOMMED doing business with IKEA.

placed $508.98 order on 4/11-charged to my card on 4/12. Delivery date was 5/17 *maybe* so i spent over 2 hours on hold to cancel the order. Since it was never shipped, should not be an issue, right?

WRONG. i am once again currently on hold for 50 minutes to ask why i was given a case number if these idiots are not able to refund money for an order never shipped.

Ikea is the worst. i will never consider them again.

Ikea lies in saying that refund checks are offered for items recalled. After more than 25 hours on the phone, 7 months, and numerous emails, I have not received my check. Ikea claims to have mailed the check but I have never received a check in spite of them having 'mailed it' five times, without a tracking number.
My friends have had a similar experience meaning the recall is probably a scam.

Ikea, you are the WORST. I cancelled my order the day I made it -- and it's been over a month waiting, over 5 hours on the phone with fake promises that it would be within 48 hours credited back. What the hell are these people doing. Never again.

Dead relatives are easier to get in touch with. Returned items over 2 months ago, called numerous times, waited on hold for likely over 10 hours (cumulative) and still nothing. Great products and very easy to buy...just hope you never have to use their "customer service." Awful!!!!

By the way, Ikea, the definition for the word shortly is "In a short time, soon" and the definition for momentarily is "for a very short time." I have been listening to you repeat these two words for many hours of my life. Either look them up and correct the problem or just level with people and say, "you'll likely be on hold for the remainder of you day."

I was on hold for customer service for over 1/2 hour and then they hung up on me. I am now on hold again for 25 minutes and counting.

I will NEVER order from IKEA again. Ordered a table and 4 chairs in mid-November, received an incomplete order a week later than expected on December 12. After 7 calls to customer service (one to a supervisor), and multiple assurances that it would be handled in 3 to 4 days, I'm still waiting for the return credit on my card. I confirmed with Fed Ex that the merchandise was received back at IKEA on December 29. STILL no refund as of today, January 20. Every phone call took 45 minutes to get a human, then the human reviews notes and makes promises. So, at least an hour for every call, times 7 calls. NEVER AGAIN. How do I get my refund??

IKEA Ciustomer service not responding -- on hold 30 minutes

Stay away from IKEA. I canceled an order the day after I placed it; now, three weeks later, the charge for $2260.91 is still on my credit card. Forget trying to call IKEA. I have tried three times and hung up after being on hold for thirty minutes each time. There simply is no customer service with IKEA.
I have a cancellation number which I will give to my credit card company after thirty days have passed. Perhaps Bank of America can get something done.
Like I said before, STAY AWAY FROM IKEA.

I returned an item in August 2017 that I received in July 2917. After 4 phone calls and promises to be reimbursed I have still not received payment on my credit card for $ 348.00, after almost 6 months. I was given a Claim # 3649072. At this time I do not know how to resolve this situation and am running out of patience. I have never had so much difficulty and been given the run around as I have with IKEA.

Returned a bed frame for four weeks now and still did not get the reimbursement on my credit card. How long do I have to wait? Customer service did not help. He said "soon." How long is soon?