Ikea Customer Service Complaints - page 4

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this doesnt work - Ive now been calling for 5 hours - no one answers - the 3 zeros dont work.

Your customer service is the absolute worst I have had to use. Excessive wait time on the phone. Then service rep cant resolve the problem. Very frustrating.

Horrible customer service!!! It has been two weeks since I returned my mattress but I have not been reimbursed. Of course, it is impossible to reach anyone at the customer service number- waited 3 hours to speak to someone for no avail.

thanks for saving me TONS of time trying to reach IKEA

My daughter 9 months pregnant bought a mattress for the babies bed not knowing Ikea's sizing are different. Currently in the middle of moving into her own house and lost the receipt. She drove back to IKEA half hour drive to be told no receipt no refund or credit note...she messaged me upset I told her to ask for the manager...just messaged back got the cash back!!!!!

Delivery person at first unpacked and delivered the wrong merchandise. Wasted over 30 minutes of our time and then had the audacity to cut his visit short with us because he had another delivery to make!

Everything came out nice in the end, but just to hear the installer blame all the mishaps on other employees when it is his responsibility to check before coming out to a customer's site, to me goes badly on Ikea. Not once did Ikea call us to see if we were satisfied.
At first we forgot to go to the cashier but unbeknownst to us, they cancelled the order as opposed to notifying us that we forgot to pay. Some places get payment at time of delivery.

Purchased a sofa and assembled it. The cushions are horrific it's like sitting on concrete ... return policy says for assembled items you can only get credit..... why? When we tested sofa in store it was cushiony not this hard cardboard.

02.04.2017 Purchased Myrbacka latex mattress from Ikea SanDiego. Was told it was going on sale for Ikea Family on 02.08.2017 to 02.28.2017 and if I swiped my Ikea Family card, I would receive a 15% discount. I returned to the store on 02.09.2017 and swiped my card, but never received the discount. I called customer service, only to now hear I need to go to the refund/returns desk for my credit. 3 hours of heavy traffic again. Not happy.

In Canada its a 20 minute wait time to discuss your damaged order. Promised a pickup which never happened. Phone again and again. These clowns are about moving the merch, not satisfying the customer.

IKEA provided a defective product, as many key components of the item to be assembled were missing. When I called for help - #1, it was extremely hard to find the phone number and #2, they refused to help me with the missing parts - unlike every other company I know of, they refuse to provide parts missing from their package without a receipt; keep in mind - I have the physical product (at least the part that was in the package) and the box provided to me - and, I actually had to pay for the product to walk out of the store with it plus, these parts will not fit anything else. How is this refusal to be cooperative of any help?

They are telling me, the consumer, that I need to follow their policy, which provides little protection or opportunity for them to help customers who have been wronged - even when they provided the defective product; I never subscribed to their policy on correcting their mistakes - I just need the missing parts.

I would get it if the product were not in stock; but, it is!

Will never buy from Ikea again. I order a table on-line and paid $40.00 for shipping. I received the wrong item. I called 3 times, only to be put on hold for about 45 minutes to an hour, before anyone answered. Then they told me I had to return the item to the store. The nearest store is 3 hours away and I won't get my shipping cost refunded, for their error. Very poor customer service.

I think the company is outrageously unprofessional. I spent over 2 hours both on the phone and online before going there when I had to make an office purchase with an American Express card. I then spent another hour and half in the store trying to make the purchase only to not have my payment go through in the end because my name wasn't on the company AMEX card. They said only someone who has their name on the card can make the purchase and my not being able to do so was an outcome of an AMEX policy and not IKEA's. I don't know who to be more mad at- my workplace for recommending a place we've had a dreadful history with or IKEA for being dreadful. Not accepting AMEX in the physical store was alot of nonsense in the digital age. I have used this same company card to make office purchases both physically and online without any hassle so I really don't think it's fitting of IKEA to blame AMEX for this. Also, for us Canucks, I don't know why they didn't enable AMEX online when they've enabled the other credit cards. It would have saved me alot of effort if they had. I never thought highly of IKEA but now I am way beyond that stage.

IKEA is great if you require no help with an order, and need no help after the fact with delivery issues, damaged product, etc. Customer Service is non existent, after numerous phone calls, on hold for hours, etc., I've come to picture a room with one person in front of a computer playing games. I believe THAT is "Customer Service" for the entire IKEA world wide company.

Never deal with Ikea. I mistakenly thought joining the ikea family might truly bring some benefits. There are none to be had.

Ikea really has no idea about customer service and staff training. If they offer cheap products you will pay the price in frustration from dealing with their stuff ups, wrong information and completely incompetent staff.

I went to the Tempe store in early September. I compiled a list of items i wanted to purchase. As not everything was available at the time and i was told i couldn't order online i delayed making the purchase. I was told i would have to come back to the store.

I returned in early October to the store. This time I found out from the same employee that i initially spoke to that being from Wollongong i could have actually ordered online! Where was this vital information before i made a second trip all the way to Sydney? Failure number 1...

I ordered over $2600.00 worth of furniture from the Tempe store to be delivered to Wollongong. I also purchased over $150.00 of smaller items while there.

Initially my order was delayed and i received no response to my emails for several days.

Finally i took the initiative to call the store and ask why nothing had been done. They told me that they had sold out of the lounge I ordered over the weekend of the 8th/9th of October. This is Failure number 2 here.... I had placed my order before the weekend so it should have been processed and the stock put aside for delivery!

As they sold out of the type of lounge i wanted I was told i would need to wait until November to get that lounge or i could order another they had in stock.

I decided to spend an extra $150.00 and ordered a lounge that was in stock to ensure that i could get the furniture delivered on time.

I was verbally told over the phone the furniture would be delivered on the 22nd of October. This date was also sent to me in a confirmation email.

However after waiting all day at home i phoned ikea. After being transferred to various departments and being on hold for a combined total of about 30 minutes I was given the news that the date i was given and the date given to their delivery company were one week apart meaning my furniture wouldn't come until the 29th of October!!! Failure number 3.......

No amount of reasoning with their untrained and incompetent staff could yield any result other than being told i can wait for it or cancel my order. Really? They can't do more than that?
No discount? No coupon to apologize for their error? Not even just delivering the items when they said they would?

I now despise Ikea and everything it stands for: stuff ups, wrong information and completely incompetent staff.

Do yourself a favor: shop with the local furniture and household goods retailers. They may cost a little more but the time you'll save and the frustration you will avoid makes it worth every dollar.

I think it's easier to win the lottery than to speak to the IKEA customer services. I spent 45 min waiting to have my call picked up!!! Unbelievable.

Normally I'd give Ikea a 10 out of 10 rating. With my most recent experience I can no longer feel that way. There computer system is not updated at all. I arrived Saturday to discover a dresser was not in stock. Was told by a west Chester rep they would be in Tuesday. Arrived on Tuesday, no dresser. Said come back tomorrow. I arrived the next day and still no dresser! This is after 2 west chester reps and their call service told me. I have driven 25 minutes 3 times and still no dresser!! Update your inventory system Ikea!!

An hour and a half later, still holding.

I just wanted to get my son's bedroom finished for him as a surprise when he came back from his holiday. Instead I now have to drive for another three hours just to put this right. I am disgusted.

Absolutely dreadful. I drove 40 miles to the nearest Ikea and bought a chest of drawers which was extremely heavy. It came in two boxes, and because it was so heavy the only way to get it upstairs to build it was to open the boxes on the ground floor and carry the pieces up separately. I did the first box (which was actually number 2, and smaller) before tackling the number 1 box. Despite having collected it from the racking where it was described as white (the colour is helpfully not written on the outside of the box). upon opening it, after spending half a day driving to get it and taking it out of my car, the colour was oak veneer. So half of the piece of furniture will be white, the rest - the main pieces - oak veneer. Nice! I have been on hold for over an hour, but I did get some response out of a customer rep on the webchat service (after about half an hour). And now that's frozen me out too, just as we were getting somewhere.
It's appalling and the low prices do not make the stress and anger I am feeling worth it. I shall never, ever shop at IKEA again.

I wanted to share my bad experience with IKEA, 2 days ago I went to IKEA Elizabeth in NJ to buy a couch. I chose a KARLSTAD and purchased it with a bunch of other kitchen related items. After I came home, I started to install the couch and then I found out that the arm rests are missing! I called IKEA and after listening to their automated phone for 4 minutes, was informed that their support was closed for the day.
The next morning I called them and after waiting 36 minutes on line to talk to a person I hung up. In the afternoon I called back and after waiting for 19 minutes, I could talk to a person. She informed me that there was another box that has the arm rests and that I have to go and pick it up in person. When I explained that I live 45 minutes from the IKEA and if it is possible for them to ship it to me, she simply said that it is not possible. I asked to talk to her supervise, then Christina from the management team introduced herself. I explained her the situation and that I went to pick up the box and did not know that there are 2 separate boxes and there is a label on the box saying 1 and 2. I explained to her that I did not see the label and there should be a mechanism for the person at register to let you know that the second box is missing but she said there is nothing that she can do and I have to come physically to the store to pick it up. After the call I looked all over the box and there is a 1 inch by 1 inch label in yellow with the number 1 on it which is very easy to miss considering the dimension of the couch package.
I have to say, it is very sad that a billion dollar company treats customers like this and have such a poor customer service. I spent about $900 on my visit to IKEA and now I feel very upset with the customer service. I had to wait in line almost 1 hour to talk to a person just to be informed that I have to go to store. I am sure other have had the same problem and IKEA can do a better job with informing customers about products that have more than one package!

I shop almost exclusively online. KIEA has THE WORST CUSTOMER SERVICE ever. They have NO customer service essentially. There's no way to contact them. Their tracking system is down, their email system is down and yet they sure took my money. Customer wait time on the phone is over an hour. Amazon you need to teach these folks how to do business.

Today I spent more than 3 hours on the phone with Ikea customer service. It started out as just a simple question on how to set up a pickup for the recalled dresser that I had purchased from them. After being on hold for 35 minutes the first time and then being disconnected, then on hold again the second time for about 25 minutes and being disconnected, I was finally able to speak to a real person for about three minutes. They started taking down my information and said let me put you on hold and check on something well I was disconnected again. So call back once again was on hold for over 2 hours. Wow. I finally got to speak with the person, who entered my data twice because they kept insisting I lived in Washington DC instead of Washington State, and assured me that all this would be over and done with and I would have my money and 12 to 15 weeks. Oh my gosh that long for refund wow. I made the mistake of complaining bitterly about their customer service and being on hold for so long and Oh My Goodness-Guess what??? I was disconnected again. But during my conversation with the service representative I was informed that Ikea really doesn't care about my complaint because there are thousands more to take my place in line on there never ending customer service line.

Today I use my visa card on ikea mississauga. . But once I got message you charged the money twice. . I got two messages and the deduction amount is double.. what will be the process to resolve it?

This does NOT work. You merely get routed to the regular IKEA number and then live in Hell for ever.