Ikea vs Wayfair
Customer Service Comparisons
Best Customer Service Rating
Wayfair has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Wayfair | 45.48 | 137 |  |  |  |  | |
| Ikea | 27.44 | 417 |  | | | |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Wayfair has had 137 total customer service ratings of which 16 have been positive and 121 have been negative. This has resulted in an overall classification of Disappointing.
- Ikea has had 417 total customer service ratings of which 21 have been positive and 396 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
