Cabela's Customer Service Complaints - page 2

I truly was hoping being the third year of ordering for Christmas from Cabela I would get my items. I ordered on Black Friday. The customer service representative was very good! We went over items and yes all in stock! Great!, I got a notice package delivered front door. I live in a mobile home so I would have heard if anyone came. I go out look around, go to other homes, small park only 10 of us. I see nothing. I double checked message and it said signature on file. Hmm not me. I called Cabelas told them situation. Very helpful. To this day my items 30 of them not ever delivered. Account credited. I will not order again from Cabelas!3 years in a row. The customer service reps were good.

The return policy and time frames for getting reimbursement is absolutely unaccceptable........ABSOLUTELY UNACCEPTABLE!

I ordered some fishing items from the website yesterday and paid with my credit card. After receiving an email prompting me to pick them up, I decided to try the curbside pick up option. the phone number I called went to voicemail, so I went in to customer service. They instructed me to walk to the back of the store to pick up my items. The clerk was not wearing a required face mask. He had me sign, print my name, and show my driver license. Another employee brought out one item from the back. It was two box inserts for a tackle box, but no tackle box. I asked about my other item. He went back again to retrieve it. Since my order was incomplete, I asked for a refund for the tackle box, and he said that I must go back to customer service, so, of course I did. I asked to speak to the manager. It took quite awhile for him to get there. He apologized, but by the time we completed my refund, I had been in the store for about a half hour. I was angry over the ineptitude of the staff, but my husband, waiting in the car, was angrier. I have worked in retail for 20 years, and this is no way to run a business. We will never shop at Cabela's again.

I am excited you have a team of experts but I wish someone would just answer the phone
Been calling for 20 minutes - been put on hold twice and just get left out in la la land and no gets back to you
I am wondering the status on my safe

Terrible customer service. Take weeks to respond to emails. The guy on the phone had no power to help and told me to keep emailing. Has taken a couple of months and still haven't been helped

Bought boots in December wore a couple times got out to where to work feet was getting wet glue was giving way and was told cabelas warranty their boots for life now I find out different so they should make sure their employee nows so they don't miss inform people I will never buy anything that is cabelas again been customer for a long time but not after this

I bought a Glock 21 from Cabelas 4 or 5 years ago. Earlier this week someone broke into my truck and stole it. I filed a police report but was unable to find my record of the serial number. I called cabelas in Boise where I'd purchased the gun, but the manager there said they would not give me the serial number unless I came to the store IN PERSON and presented my drivers license. I have been living in Gilbert Arizona for the last two years. There has to be a way to provide the serial number to the police that doesn't require I make a 1000 mile trip.

Been trying to make a purchase of a rifle for months with no luck. Item never in stock at any store and stores will not or can not order item. I understand with covid things are backed up, I understand with covid things are not available! I am not asking for next day overnight delivery.....I am asking that Cabela's honors their sale prices that they are advertising and to put my name down for when the item does ever come in!!! I don't care if it takes months to get...I just want the advertised price without having to wait six months for it to go on sale again. Heck how about a rain check!!!

I ordered a gun online and it was shipped to the Fort Worth store. So, I went there and stood in line for about 20 minutes and although at least 8 people walked by, nobody asked if they could help me. When it was my turn at the register, I was told that I needed to take a number and wait in line. When I told them that I had already paid online and just wanted to pick up my gun, the guy (gray haired with a slight hunch back) was short and treated me like crap. This store has the worst, most unprofessional people I have ever encountered. I called customer service while waiting in line and cancelled my order. I then went to Panther City Firearms and bought the same gun there at the same price. They contacted me soon after to confirm they credited back my card, which is the only positive thing I can say about Cabelas.

I tried to place an order online with Cabela's.The hold time on the phone was over 20 minutes.A nice lady took my order and said it didn't look like I was a Cabela's Club member even though the card was right in front of me. She said we can't find that account even though iI have had the card less than 3 months!.She gave me the # for Capitol One which did absolutely nothing for me.I tried calling the Tualatin store and got put on hold immediately.Atrocious service in the store as well.How do these people stay in business?

This concerns the Cabelas at Berlin, MA. the Gun Library was been unavailable by telephone. I'm trying to check on gun availability for an item offered by that gun library. This is going on 4 days now. Very unsatisfactory.

The girls name is Britney at the checkout in Green Bay Wisconsin the rudest most unhelpful person I've ever seen in my life

I placed an online order for a firearm on 3/14/20 and the order was IN STOCK and available for pickup in 5-8 days. The Cabela's website showed the item still available and in limited stock on 3/19/20 - 5 days later. I called to check on the pickup status of my order a week later on 3/21/20 and was told my order was cancelled. They did not send an email or make a phone call. I was told there's a new shipment of that item coming in on 4/1/20, but it's not guaranteed to arrive so they cancelled my order. WAIT - why were they still selling the item I purchased in stores and online while I was waiting for an in-stock, online item? Customer service had no answers...They can't see any order history for that item, they can't keep my order on back-order, and they said I should resell the other items I purchased that are non-returnable through other channels. WHAT? Their excuse is that Amazon does this all the time. What a terrible customer service experience. They are now telling me that due to my other items having a lithium battery, I must pay for return shipping and they only provide a hazardous label that goes on the box. Why does Cabela's cancel my online order while they were still selling the items for at least 5 days?? Maybe their online system is SO BAD that they can't keep track of online orders, or they decided to sell my pre-purchased item in the store at a higher price. Either way, I'll never order online from Cabela's again. Buyer beware! An order placed is not guaranteed to ever arrive!!! I should have used a local store that is not a merged BassPro/Cabela's corporation!

So sick and tired of asking about a cabelas credit card. I don't want one, I've have to tell them this everytime I go there. I'm starting to shop at other places now. They don't keep pressuring me about credit cards

Ordered and PAID FOR a pistol online for ship to store. After being notified that it was in, I went to pick it up. Was told to go the the firearms counter. Sign said take number. Mine was 22 and the ONE salesperson was on 15 and was talking to a guy like they were the only 2 in the store and were shooting the bull over a beer. Asked the guy if I had to wait just to pick up and was told rather rudely, yes. Thank goodness the woman who does the paperwork during checkout noticed me and my frustration and called me over. She apologized but said that was the corporate policy and agreed that it makes no sense to make a completed sale customer wait while scores of browsers just browse. I have no intention of giving Cabela's another dime!

So...this just happened at Cabalas in Allen, TX. I gave the manager over the reloading/hunting department (Richard) a list of items to order, and get into the store for purchase, almost four weeks ago. Have repeatedly gone in and checked on the progress with many excuses given. Went in today and asked Richard about the progress...his response was..."I gave the list to a "specialist" and it's out of my hands"...as he resumed his work on shelving inventory. As of today...the new rifle that I had preordered, the list of needed items, and my future business with the Cabellas store has ended. No customer should have to beg a manager to do what he was hired to do...taking care of the very people that keep this company (and his very job) running. Wanted to keep my money local...however...Richard doesn't seem to really care about the customer as much as he cares about keeping Corporate happy. Thanks Cabelas for the many years that you've allowed me to frequent your store...but I am not going to give you any more of my time or money. Sincerely, A very disappointed former customer.

tried to order two base layer items from Cabela's today, because they had a one day 10% off sale. They didn't have in stock, so I was told that I would have to try back later this month to order, and that the 10% off would not apply, because they couldn't place order until there was stock. (I was ordering out of a catalog I had had for less than a week.) Later they emailed me and said that I could get them from Bass Pro. Called Bass Pro, and they said that they couldn't price match because they were not in stock. That meant no price match and no 10% off if they get them later. Looks like they are both on the same page and should serve their customers quite poorly, now that they are the same company.

i was parked in the cabelas parking lot eating my lunch on . i work right next to the cabelas in bristol, VA. a white ford f150 pulls behind me and sets for a few min. and then pulls up to my window and says what are you doing, can i help you with something im cabelas security. i said im just parked here eating on my lunch break. he said well just to let you know im cabelas security, like im there to rob the place. i just spent over 2,000$ at this store , but i wont again. very unprofessional. i work a full time and part time job and pay every time i go here. they have gotten my last dollar.

I had a horrible experience ordering online from Cabela's as I thought I was getting a good deal on some ammunition when in fact I was getting ripped off. When I checked my credit card transactions I saw two seperate charges from Cabella's and when I called to inquire about the second charge they lied and said I would only be charged for the first amount. It seems that there was a hidden fee to ship ammo that was not mentioned at all by customer service and I kept being redirected by online support and finally when I was told they could not help and had to call customer service I was told I could not cancel the order at this point even though I was told my credit card was only pre authorized and my order was not fully processed yet. After all I had been through I did not want to give any business to Cabella's. The bottom line is don't purchase anything from this horrible company when there are so many more options found online and even other outdoor supply retailers to choose from.

I baught a smoker and it was being deliverd to store because they didnt have a smoker in store! I visited the store and they had one available in store but would not let me take that smoker home instead they told me that I have to buy that smoker then return it when the smoker being shipped to the store arives it was the exact smoker I ordered! I orderd a smoker because there were no smokers in the store! Terrible customer service should have let me take that smoker home with me great way to loose customers Grandville location!

So dissapointed. Waited back in firearms area for 50 minutes with the number we pulled on the screen and no help. On a friday they had one guy back there who seemed to not care about the customers who pulled the numbers. He took whoever in front of us. We waited 50 minutes. I even went and said something to a manager and still nothing done. Stood there for over 15 minutes waiting after speaking to a manager and still no one helped. We wanted to buy a 9 mm and a seekings lower. I have a cabelas credit card and have spent alot and am so dissappinted in the way cabelas in Avon helps their customers. Wasted over hour there and no help at all. Dont think i will go back.

I entered the code for free shipping and was charged for shipping anyway. Please cancel my order because of this. Order

Horrible customer service. Wrote emails to them and they were ignored, waited on the telephone for over an hour, gave up. They do not honor their sale prices and tend to be very rude and do not work with you.

I will try to find another retail shop and not shop them again.

I recently contacted a cabelas representative about a faded microtex outfit. It took me at least 40 minutes and two different reps to get any answers. The suit is 6 years old but lightly used. I have an older identical suit which has NOT faded. After agreeing to accept it back for at least a gift card so I could purchase something i could use I returned it. After receiving the suit it was sent back with a note. The note stated it was determined that it had faded due to wear. I could almost accept this if I didn't have an older suit that wasn't faded! I bought this suit because the add said fade resistant. So much for Cabelas legendary guarantee? I am extremely unhappy with the out come of my return. At the very least once agreeing to the return. I should have received a phone call explaining why it was denied not just a letter. I have purchased a lot of items from cabelas but after this experience and their unwillingness to back their product. I am not going to support this company again.

Called to Order a coat on hold for over 20 minutes finally hung up. I will purchase it somewhere else.

Glenn Schrage