Cabela's Customer Service

I had ordered a couple of guns n had them shipped to cabelas in greenbay I got an email saying they were delivered went there stood there for 2 hrs to tell me they didn't check them in yet this is a bunch of bs I will never shop at cabelas again waste of my time n gas poor customer service

I ordered something from your store. I went to pick the item up and had to wait 5 hours!!!!! This was ridiculous. If I didn't already paid for this I would have canceled the order. I will NEVER order another thing from you site.

Got a flyer in the mail from cabela's stating that it has Aguila 22 ammo with 500 rounds for 24.99 . Drove 40 miles to pick it up and it's not on the shelf. Called corporate and they don't even show it in stock. False advertising and heads should roll. Don't waste your money and time.

Just placed an order with online Cabela's. It was over 50.00 and free shipping should have applied. Service person didn't give us the free option. She said they could ship it to a local Cabela's. Wife called back 10 minutes later and they said it was already processing and too late to change the order. Horrible customer service and being lied to is disrespectful. We won't be shopping at Crapelas again. We'll pass on our experience also. I see there are hundreds of negative comments and many less positive. Sounds about right.

I was ask at the register if I would like to join a Cabela's Club thinking its was like a grocery card, every time you made a purchase you could earn small discounts down the road. This was a credit card at over 30% thru Capital One. I told them I don't want a credit card that it wasn't sold to me that way only as a Cabela's member for this store. I was then told by a manager that the card didn't get sent thru and they shredded it in front of me. Well I got the card in the mail and a welcome letter from Capital One. I had to call and cancel it and explained that this card will never be used because I am done ever making a purchase from any Cabela's or Pro Bass shops again. I make it a point to tell all my fishing and hunting friends about their sleazy business practices and how I was lied to, not once, but twice by their supposed customer service.

I purchased a used plan jane ruger m77 308 with scratches etc.from cabelas for$1300. To recoupe some of the cost I offered to sale them my ruger m77 Hawkeye almost perfect condition.( me knowing the private sale values over $1100) they offered me $600.they wouldn't give me a discount on the 308. Am I wrong? How's this fair? After back & forth wasting my time with customer service there's no resolution. Nor an opology

I placed an order at the beginning of December. I realized after Xmas that it did not arrive. When I pulled up my order number I was informed it had been cancelled. I was never notified. I called customer support who informed me it was cancelled by the fraud department and I should have automatically received notification. I was also told this by the manager. When I called the fraud department they said the computer does not send cancellation notifications. Why would you ever cancel an order without notification????? I was told it was because my IP address was from Germany. Nothing else on my order stated Germany. I use a VPN. This is common practice these days. If your IT department does not understand this then they should be fired. Even this should not keep you from sending an email notification. I will never order from your company again and will inform everyone I know not to as well.

Visited the Gun Counter on 12/16/2022 at the Hammond IN store. I've purchased many firearms in the past at this location. Web site was down with the sign up for being next app thing. I waited for 30 minutes and the two gentlemen behind the counter did not even look up or say anything to me. After being ignored for 30 minutes, I walked out. I'm not going to spend a couple of grand at the store with service like that. No body acknowledged me or said I'll be with you in a moment. This was at 2:00 in the afternoon and they were not that busy. Handled a dozen other customer questions while I wasted my time just standing there. I guess it's time to support my local store versus the big chain guys.

Charged late fee when I was early. Do not trust them.

I bought some snow boots a few years back that were the cabelas brand. Before they were bought by Bass Pro they backed their name brand and would refund back if there was a defect or issue . Well that is no longer the policy at the Cabelas store in Boise Idaho. My snow boots which are in the original box in my closet and that I wear about five times in the winter have cracked more on the right shoe than the left. The whole top of the boot lifts off off the sole. I have never seen anything like it. It's like a chemical flaw if the rubber We don't live in an extreme hot weather state. I wore them to work yesterday and when I got home the whole top of the boot was split. I went into the store and my complaint went up the manager ladder and they said it is no longer their policy to back up their products since the merger. Wtf? I was pretty pissed. Not even a credit to purchase new boots. The boots I have still look new. Will never buy anything from them again. They have definitely gone down hill. Wow. I have had friends who used to work there and am told they treat their employees terribly.

I have been shopping at Cabellas/ Bass pro faithfully for Many years! Recently the experience I had with store mgt was totally unexpected. I was in the market for a Idaho legal Muzzleloader I found 1 at the Ammon store only 1 !!!!! With an unfortunate turn of events I was admitted to the hospital! I called the store and asked under the circumstances can I pay for the gun and pick it up after I was released. That was not possible so they agreed they would put the gun in the back with a SOLD TAG WITH MY NAME PHONE NUMBER AND DATE OF PICK UP! Which was the next Day! The location is almost 11/2 hr drive! After being released the next day I had my wife drive me to the store! Unfortunately the night before SOMEONE SOLD MY GUN! I talked to the Manager of the store and He suggested try OREGON, they have 4 which they Did not!, Try Boise they have 1 which they did not!, Shouldn't MANAGEMENT TRY A LITTLE BIT BETTER TO HELP THE CUSTOMER IN THIS CASE!!!! I went to another Co and it Was not a problem finding the product! Cabelas has ALWAYS BEEN MY GO TO STORE!!! Thinking twice now! May never shop there again!!

I bought a box of reloading ammo specifically 44 mag xtp 240 grain 100 count box only received 70 count box of projectiles we're 30 shy count I don't want to talk with a expert and then get a response to pay 1$ to talk with any other person for any amount of money

Security breach on my info at gun desk. waiting for help with gun purchase leaving paperwork all over the counter. Leaving my paperwork unattended for all to see.

Bought a new pair of addidas goretex hikers(3rd pr in 5 yrs) 144.00, didn't open the box for 2 months cause was still wearing old pair( generally get 2 yrs outta 1 pr..great shoes!)started wearing new pair just b4 vacationing in Costa Rica, the sole totally de-laminated very soon during 1st hike. Glued sole continuously until back in states. Went to customer service at nearest Bass Pro Shop near me upon advice from Sudney NE. Store where I purchased them, and was informed that 60 days is all the time I have to get refund items that are not Cabellas brand merch.would have to go through the company/brand. Guess what! ADDIDAS ONLY ALLOWS 60 DAYS ALSO!So consequently I no longer purchase anything from this company.I will not patronize companies that don't stand behind the products they sell..BUY LOCAL AND PAY THE EXTRA COST.

I tried cancelling my online order as i didnt get a shipping tracking number yet and i just wanted to pick it up from the store instead. The curbside order is taking too long to process. The Customer service lady said she can cancel it but she wouldnt know if it will get cancelled cause she is not working tomorrow.... what does that mean? So i asked if i wait for an email of cancellation? she said maybe..... what does that mean?

Just Cancel the order... holy crap...

not friendly or customer driven in fire arms department. is talking to fellow worker, it was like I was a bother. asked if they still gave military discount he said yes then didn't give it to me

I ordered a gift card which was sent out 12/29/21 according to their email. By 1/20/22 I had not received it and asked for it to be cancelled. They told me there was a zero return policy on gift cards, even though they were able to take all funds off the ordered card. So really there was no return policy at all. This is my first experience with this company and it was not a positive one; I will not use them again.

I was very disappointed with my order. The item I ordered to be sent for a friend never arrived during my visit. I ordered it 2 1/2 weeks prior to my arrival. It said it would take 1 to 2 weeks to arrive. I called about a week before my arrival and was told it would arrive the day before or day of my arrival. Now, 4 days later and the day I am leaving, Customer service cannot give me an estimated arrival date. They credited me the shipping but will not credit me for the item. It was supposed to be a special item we were to enjoy together during my visit. Now it is unnecessary. I will not order from them again.

Dundee location not friendly or customer driven in fire arms and ammo department. Looking to purchase my 2nd gun from cabelas and sat there for an hour after checking in. I thought it was a fluke the first time,time, it's the way that is acceptable at this location from management. Going elsewhere that appreciates customers instead of being treated like a bother.

We purchased a Tracker Boat with a 90 horse power mercury from Cabela's in Rogers MN. We picked it up in April of 2021, we had the boat for 5 days and received a recall on the motor, no big deal, brought it back they had it for few days we picked it up, the following week we went to get gas in it, went over a bump in the road and the pin that holds the trailer popped out ( and yes the pin was placed properly) the trailer came off, slammed in to the back of the truck put a whole in the tail gate as well as the cover, trashed the trolling motor and wiring harness brought it to cabela's again they had the boat for almost 2 weeks they didn't even look at for like 5 days we had to keep calling them to find out the status of what was going on , they couldn't find the trolling motor that was on there so we had to upgrade 1,200$ later with ins. Deductibles we had our boat back yah!! Out on the lake runs for 5 Minutes dies and won't start, take it back yet again, we r told it was some fuel sensor that's bad, brand new motor with a bad sensor go figure! Took it out again, works!! So happy, spent a few hours breaking in the motor uneventful day, the following weekend took it out had no steering and back to cabela's we go, so we will pick it back up in a day or two, I spoke with the Acting manager of the day when we dropped it off again, which happened to be the guy who sold us the boat I expressed my frustrations about the time and money out of our pocket and the poor customer service we've received, him and 2 other employees stood there looking at me like I was speaking a foreign language, not a sorry, not a how can we make this right, Nothing! Clearly Cabela's does not back the products they sell nor give a crap about customer satisfaction it's been a very disgusting situation and will never purchase another product from this place again!!! And I will make sure anyone who will listen doesn't either!

After 1 hour of trying to put the handle on ur tightline spinning reel, I figured I'd need 10 hands and 5 tongues. I finally found the answer among all the garbage on the internet. Simply screw it in in reverse!!!!!!!!!!!!!!!! OMG! How bout listing that in ur instructions!

So I was in the hammond indiana store sunday I was purchasing a pro qualifier rod and reel combo priced at 119.00 so online the same rod and reel combo was priced at 99.00. The store would not sell me this combo for 99.00. They told me it was only online price so I did not purchase it. This is ridiculous. Online prices should be honored in stores. Probably will not visit this store anymore.Thank you. Greg Grimm

I plan an order online February 15 2021 it finally got delivered on March 13th fed ex lost the order twice called customer service almost a dozen times for just 5 items very frustrating experience every your order is place Cabelas doesn't care they leave in fed ex hands which is a nightmare

Ordered an item on 12/29/2020 - Item shipped on 12/29/2020. It's now 1/9/2021 and still no item. Called Cabalas - no help. Cannot cancel order - cannot get refund. They refuse to find out where the order is or tell me when I can expect to receive it.

I was trying to get more information on cabela's spring run boot foot waders thru their customer service. The lady on the phone was rude and didn't understand at all ( even tho I told her exactly what I was looking for). She then rudely transferred me to Nebraska and after a couple of questions hung up on me. I had always thought of this company as reputable . Not so much any more and I guess my waders need to bought elsewhere.

James Dorset went out of his way to assist me and my boy find the best possible hunting boot Cabelas carried- he was kind, considered, and easy to talk with.

My visit to the Hamburg store was very positive thanks to Cathy S in the camo room. She was very knowledgeable
Friendly and helpful. I appreciated her help in locating all the items I needed.

I was shopping at cabela's in Rogers, Ar. There was a problem with my purchased items. Your customer service manager Rhonda, was able to resolve my issues in a timely manner. She was very polite and professional. Thank you for a pleasant experience. Robert Combs

At Cabelas, Boise ID I was waited on by Josh who was very knowledgeable and personable. Josh helped me select the best products for an upcoming trip. I am sending a letter about this positive experience to your Springfield MO office as good employees should be recognized for their dedication and rewarded for reflecting so well on Cabelas brand.

Eric Ketchum at the Sidney, NE store is amazing! Eric spent time during I had the correct marine battery. He''s very knowledgeable and helpful. On numerous occasions he has pointed me in the right direction ensuring I had exactly what I needed and wanted. People like Eric are the reason I keep coming back.

John

I wanted to let you know since the new year the post office has delivered 2 of your fliers that expired on 12/24,what a waste of your money.

Shopped at Missoula s Cabela's, at the young man who is a manager and Abbey, are so good to deal with!Thank you!

Molly gave GREAT customer service as we shopped for shoes on our lunch hour at the Rapid City store on April 19,2020.

Hi We were unable to complete a transaction online so we called and spoke to Laura in Texas... She gave us the BEST customer service! Thank you for making it such a great experience...

Awesome customer service! I needed to return a defective jacket I bought. When I called customer service, the lady was so nice and helpful. She is sending me another jacket free of charge. I'm very impressed.

My sales girl Amy Hensley in clothing really helped me tonight and was very knowledgeable in explaining base layers to me! What a great employee!

Dear cabelas I had stopped in your store in ackworth ga and your staff was best in helping and answering my questions and showing where stuff was in this I would like to say you have a customer for life thank you Kelly wentz

Someone called from California and talked to a coworker to let them know they did not have the inventory to fill my order . I think that I ordered from you and your partner company should of left message for me to call back or someone from Cabela's should of contacted me. The two pack of socks is not that big of a deal but the way it was handled was very weak.

Lesyah from the Ammon Idaho store did an outstanding job helping my husband pick out a everything that he needed for a fishing trip to Alaska not on one occasion but two. Cannot say enough about how helpful and professional she was. Keep up the good work.

I wish to thank Cabela's for their fine employee, Earl. in the the fly fishing department of the Broomfield CO store. Earl is knowledgeable of his home waters in RMNP and willing to share his experience in fly tying and in where to find the type of fly fishing water that is desired.

I just purchased a new fly line on line [Cortlalnd 444 Sylk double taper for $59.] When I noted that Cabela's charged $11 dollars for shipping this item I purchased this product from Stillwater Fly Fishing as they did not charge any shipping and charged the same $59 price.

Seldom do I take time to thank an employee for excellent customer service. The reason being... I expect excellent customer service! But I want to thank John F in "Camping" who took a great deal of time helping me pick out just the right gifts for my grandson. He nailed it! Thank you John F... you have what it takes and you delivered excellent customer service!

Happy Grandma
Debbie C

I am very pleased with revolver I purchased. But you advertised free shipping and still charged me. Also black powder starter kit is essentually worthless and certainly not worth the price.I would appreciate an adjustment if I am to continue to do business with you.
Thank You
CarlJohnson

Recently went to Cabelas Richfield. Got a brand new Ruger 1911 for $625, by price match. Used a friend of mine at Bills Sports in Hartford, to answer phone and tell Cabelas that the USED gun they had, was a new one. Cabelas Store Manager bent over backwards to make me happy. I got the gun $300 less, resold it the day I picked it up for $200 profit. Thank You for your liberal price matching policy and generous store managers.

Brooke in the archery department does a superb job. She is knowledgeable and fun to work with as a customer.

Stop in and see Brooke for your archery needs.

Thank you for such wonderful customer service. thank you, Brooke

Ray

I met "JOE" in the Archery Dept who spent a great deal of time explaining the choices of game cameras each's pros --- this young was very knowlegable and a great help in my decision in my purchase --- he took much time w/me --- he is truly a great "asset" to Cabelas " please acknowledge this fine young man he was GREAT !!!!!!!!!!!!!!!!!!!!

I had a great experience in store.Survey site doesn't work. Cant complete survey

You have a very good salespeerson in fishing. His name is Joe, he was very helpful and knowledgeable. Took me right where I needed to go and pointed out everything I needed. I was very impressed by this young man. The store is a St. Louis Mills.

dennis parker

I have had nothing but possitive experiances from your staff. Not only do you have an ubundance of help,but they are very happy and willing to please. They have helped me many times finding items and been very helpfull in helping me find these items. You have a wonderful store and my grand children really enjoy visiting and seeing all the animals and wonderful toys and fish aqarium. Your teller judy gc was very plesant and made my purchace very enjoyable. Thank you for being in out neighbor hood.
john

My husband and I were at the Richfield store and we had a employee named Mike Luck in the fishing department help us. He could'nt have been more helpful.My husband had some questions about winterizing his boat and Mike is really well versed in anything to do about fishing and boats.Good to talk with some one who is in the know.
Walt and Pat Wyczawski

CABELA...FT WORTH TX...SUNDAY 23 SEPT 12...RELOADING DEPT....MARTY & BRYCE...VERY HELPFUL...ANSWERED ALL MY QUESTIONS...A 5 * EXPERIENCE...I WILL SHOP THERE AGAIN .../S/ DAVID MISHKIN...FORMERLY:LTC/USAR

As a former Cabelas employee all I can say is yup sounds about right.

We were always told to push the Club Card n matter what. In some stores,like Hoffmann Estates, they use it as a means to fire people if they don't get enough referrals.

The quality of staff has rapidly deteriorated. Why?
1)They pay barely over minimum wage.
2) They DO NOT want anyone with too much education, period. They don't want anyone that can think.
3) There is no longer ANY gurantee of hours, so you may work 38 hrs one week and 20 the next, but if THEY need you to work and you can't come in you're fired. It makes it impossible to work a second job.
4) The employee discount is marginal and there is NO commission.
5) They reduced the number of department leads to "area" leads and put the biggest, stupidest brown nosers in those positions.
6) Morale is non-existant.

Other problems. A couple of years Remington recalled one of their lousy automatic shotguns. Instead of returning the guns Cabelas decided to sell the guns to customers at a greatly reduced price, but also giving the customer a gift card. However when the gun broke down and wouldn't work the only way you could return it was if you hadn't used the gift card. (Oh and the new Cableas CEO worked for Remington during the design phase of that gun).

In another incident Deer Corn was found to have excess levels of mold. The company recalled it. Cabelas dropped the price to $1.00 a bag and sold contaminated products to the public. Who knows how many animals died from eating it. Cabelas DID NOT CARE! PERIOD!

Merchandise designs are routinely obtained from a designer or inventor with an unpatented item. The design is then stolen and the items manufactured in China.

It is very possible that certain vendors make illicit deals (even against Cabelas policy) with corporate staff because those items get preference. One game camera model which Cabelas also sells under their own brand is so bad one of the Hunting Guides from North Dakota ( one of Cabelas listed guides too) brought back 10 of 12 cameras purchased because they flat out did not work.



Time, and time and time again they wanted us to sell equipment we KNEW was garbage. The more ethical of us steered customers to better products and tried not to get caught not selling the preferred products.

One other problem is that we were told to towthe line the vendor gave us. And in my case I had more PROFESSIONAL experience with items than the vendor reps did.

Then they re-did the idiot no questions asked return policy to a draconian almost impossible to return policy to force people to get an add on aftermarket warranty which if used would nullify the factory warranty.

And some employees are worse than others. La Vista has always had a bad reputation and no one does anything about it. Kearney should just be closed it's too small, it's a ROYAL pain to get to and you can't get any service. Sidney, it depends on who you deal with some are jerks, but many bend over backwards to do what they can. There is however a high turnover rate. The customer service centers yeah right.

Notice I said former employee.

I work in the catalog call center. Every day I get called a F-ing B- and many other things. I'm very thick skinned, and it is really getting to me. If I could change anything, I would. But since we can't magically fix every problem instantly, have a little patience with us.

I work in Customer Service in the catalog department. I used to love my job. Since the software "upgrade" in October, I have been screamed at for 9 and 10 hours a day. People, PLEASE do not take it out on us. We have been on the front lines dealing with this ordeal day in and day out. We are frustrated that we cannot help you better than we are able to right now. It is the end of December. Big improvements have been made. But there is a long way to go. I am sick and tired of hearing "I have been on hold for X minutes" and so on, and so on. I get told that almost every call. Since the "upgrade", in customer service we have had over 100 calls waiting on any given moment. Yes, we are frustrated. Yes, we wish it would get better. Yes, we are sick of getting yelled at. When it sounds like we don't care that you are threatening to go to a compeditor, it is because you are probably the 10th, 20th, or 100th customer THAT DAY that has told us that. Personally, it doesn't offend me. And in some situations, I don't blame you. But, we are trying everything we can to make this ordeal as smooth as possible. All we ask (and I think I am not in the minority on this one), is that you work with us. We will work with you.

I work at cabelas and our customers do not understand the frustrations and difficulties that we have to deal with on a daily basis. You know the quote put yourself in someone elses shoes for a day and see what its really like. just so all of you know its not the people in the call centers doing anything wrong we just work there and do our best of what we can do. cabelas got a new ordering system and has totally messed everything up. so we understand your frustrations but please do not be so raged at us remember its not us its cabelas.
cabelas101 12/29/10 9:25PM

I work at cabelas and our customers do not understand the frustrations and difficulties that we have to deal with on a daily basis. You know the quote put yourself in someone elses shoes for a day and see what its really like. just so all of you know its not the people in the call centers doing anything wrong we just work there and do our best of what we can do. cabelas got a new ordering system and has totally messed everything up. so we understand your frustrations but please do not be so raged at us remember its not us its cabelas.