Cabela's Customer Service Complaints - page 3

when I worked at the hoffman estates store their return policies was " make the customer happy". what happened to this policy?
my son went to the hoffman estates store to return a gun case that was not the right one
he had his reciept but got wet and couldn't be read. I told him to go to the dest and ask them to look it up and the outfitter told him they can't do that.

this was a cabelas credit card
they told him that he had to accept the lowest cost of the case.
now this is not right as he was going to exchange it for the right case, why does he have to take a hit on the return to get what he wants? Like I said I worked cabelas for the first 7 years and always seen people getting the right item after return of wromg item. Iv'e also seen customers getting gift cards after their returns
WHAT HAPPENED TO CABELAS? does being bought out by bass por have anything to do with this
former employee
carl bebar

I have never been put on hold for a total of four hours,several calls to ask a simple question about an order I had just placed.If someone had answered I would have cancelled my order and got the same thing from Bass pro shops.They always answer the phone,very disappointed with Cabela's customer service,as soon as I use the points from my Cabela's card I am done using it . I have always been a good customer and don't think anyone should be treated like this.

For Xmas I recieved gift cards . I purchased a new real tree hoodie at the Calgary store. I have washed it twice and noticed there is a flaw in the material and it has started shredding in the one spot . Went I went to the store to get it exchanged as I feel this is a flaw in the material I was told they only have a 90 day return policy . I'm disappointed that Cabelas would not exchange it for me . Do you not stand behind your products that you sell with the Cabelas label . I have never had a problem at Bass Pro with there redhead product they sell .

I went to Cabela's in Avon for the grand opening checked out the aquarium boy was I disappointed water was cloudy Fish were dying ? The represented was telling the kids that were upset that it is normal for large Walley to dye when you set up a aquarium ? Really these are the kind of people you have representing live animals ? All the kids were really upset. Just unbelievable a large Co. Was not able to set up the aquarium months ago and have it cycled for the grand opening. Really disappointed

Store in Garner, NC. Lack of sales associates. Was sent to Club desk, where no one was working. Waited in line at Customer Service desk, only to have her tell me she needed to call someone for the desk right next to her. Then they gave me wrong info. While waiting in only checkout line open, smart mouthed associate standing around doing nothing, told me "you could be starving in Africa looking for food instead of complaining about buying fishing stuff". Really? What awesome professionalism this store exhibits. Never do business with them again after years of being a customer.

How do I reach customer service thru E-mail? I don't want to wait 20 minutes again when I try to use telephone.

Bought $182.59 worth of items March 9, 2016 on the internet from
Cabela's, using my credit card. 2 days later I check my credit
card acct. online and find pending charges, a total of 4, for over
$400.00. I contact Cabela's by phone and am told just authorization
charges will disappear in 24 hrs. Nope, did not disappear but new
charges took their place. 2nd. call different story. New billing
program on computer, will straighten out in 24 hours. Nope, so I
revert to email so I have a written record of communications.
17 emails and 23 days later I finally get if straightened out, only
by filing a dispute against Cabela's with my credit card company.
Only worry now is, Cabela's still has my card number!


I will never deal with these people again. They have been a good company
in the past but that seems to be over since Bass Pro bought them out.

So I called the scarborough maine cabelas store because I wanted to buy a heritage rough rider 22 revolver combo. I was told they had one left in stock and they pulled it aside for me as I had to drive 1 hour to get it. Got there, took it out of the box and it looked liked someone had used it for a hammer. The guy suggest I buy new grips for it. Really? The gun had various scratches and dings and this was suppose to be a new gun. I was told I could not even get a discount on it.
I understand that it is only a two hundred dollar gun but still shouldn't have been that way. This was suppose to be my first purchase using my cabelas points from my cabelas card. Two hour round trip for nothing. Very dissapointed....

I have been a serious customer for over 30 yrs.It looks after today - that Will change.My purchases have been as little as $ 20 and I believe my largest was over 6,000.00 I went to your Kansas city store- tried to purchase.the Sig m400 rifle pkg. you had on sale , temporarily out of stock - No rain check , I offered to give a deposit, I even offered to pay for it now and wait on the order to come in. No - what the heck - I know its only a 1000.00 sale but to not offer to fulfill my order asap , no rain check ! WHAT HAS HAPPENED TO YOUR CUSTOMER SERVICE ??? I WORK AT FORD MOTOR ASSAY. I HAVE ALWAYS BRAGGED ABOUT HOW WELL YOU TREAT YOUR CUSTOMERS. And yes I would like to have that item shipped to Kansas city But I am not going to hold my breath. I am just a vEry Disappointed Former customer !!!!!!

After spending $3000.00 on a fire arm and optics for it, when I got home I realized that I had no manual ,warranty info etc on the optics ($999 cost) it was a display model so I figured it was an honest mistake so a week later I returned to the store of purchase (Tualatin ore) I explained the situation and was told sorry can't help you but the info is available on the manufactures Web site .I was surprised after spending that much money that I was pretty much told not our problem..for a $1000.00 purchase (optics) I expected alittle more after sales customer service then I received and to be honest it pissed me off this is the first time I have ever registered a complaint with a store as I am pretty easy going so you can judge the level of how I was dealt with effected me as a customer...no attempt was made to resolve my issue except one employee asking another, they did not even take the time to at least look to see if the paperwork I requested was even available at the store. I realize that Cabela's is a huge chain and my $ 3000.00 might be just a drop in the bucket on a corporate level but to me it was a major purchase and I sure expected alittle more effort on the part of the employees that I was involved with than what I received. Based on the reputation of Cabela's I was very disappointed. It came across to me like we got your cash now don't bother us unless you are ready to spend more..I don't believe any company condones that behavior but you might want to reinforce your companys cultural philosophy to the employees working the fire arms dept in Tualatin ore...to be fair everybody else at that store treated me in an outstanding manner that any employer would be proud of especially the people that processed my paperwork and the person who initially sold me my merchandise. I have to be honest I am on the fence about futher business with your company if that is the best I can expect after purchase.

My husband purchased a Cabela 7 in 1 Electric Smoker for my Christmas gift. He ordered it thru the store for pick up. Unfortunately when we received it, the bottom lid was dented, store agreed to take it back and offered an upgrade model for inconvenience and have us a gift card for the exchange. Now the upgrade model has a quality hold.

Quality hold has been in effect for 5 days, so here we are without a smoker and no way to get out money back, since they refuse to give money back on the gift card. This is just bad customer service. All I have is a gift card to a store that has an indefinite quality hold on the smoker I want.......they can't even offer me a comparable model and they refuse to simply refund the gift card. Not a good way to treat your customers!!! Very nice employees, but service is totally inefective. Doubt I'll ever shop there again. First and last time!!!

I recently signed up for your rewards card while purchasing a 350$ item.there was around 25$ on the card.now the balance is only 15$!!I haven't spent that money!!!why is your company being Indian givers?I wish I showed elsewhere now because I called customer service and they lied.first the rep said that ya the money was taken,then when I asked for it back she put me on hold came back and said that my balance was always 15$!!what the hell?

I am an avid , long time shooter. i have over 50 years in NRA competitions. I shot for the USMC . I made the US Team in the 70's and 80's.. I was a coach trained by Loyd Woodhouse at the US Olympic center in the 90's..That is my resume.
Cabela's is a retailer that exists for one thing only/ TO MAKE AS MANY $$ EVERY YEAR? THEN NEXT YEAR MAKE MORE !!
They do not exist for customer service. They do not exist to give good advice and they are not there for you as a friendly fellow sportsman..They are there to move merchandise that they feel they can sell quickly and at max profit..They sell items that appeal for the general sportsman.. Not specifically for competition or specialised shooting disciplines.. the Gun library is a great, cool place to visit..Do not expect "FAIR" prices there either..Go to Gunauction or Gunbroker for that .. Trade with them at your own risk ..If you have $$ to burn..

I worked for the company that built all their stores.. Every year we received gift cards etc.. I even joined "Cabela's Club" !! No deal there either.
Why focus on deals and value ? Because unless you are very rich you will not compete another year if you pay those high prices.. Competitors are economical ( OK CHEAP!)..They learn to be that way year after year to stay in their respective shooting discipline . Most of us are no longer US Army Reserve or Air Force or US Marine shooters.. We pay our own freight and gas and entry fees.
Cabelas can and will hurt you in your sport..Their prices are high and they have lousy customer service.. Take my word for it.

I was on a camping trip when I encountered an employee by the name of Lynda in utah she proceeded to insult my choice of equipment that I have and that I was stupid for not shopping at Cabelas I said thank you for your opinion and she replied "whatever you're stupid for not getting my gear from Cabelas" I truly find it in poor taste for one of you cashiers to insult me for my choice to support a local business and not a national chain. Cabelas does have great equipment, but I don't feel like I should be bullied by one of your employees over my choice of where I get my equipment from. I find it in poor taste and Cabelas will not be getting my business from me or my friends and neighbors. Bad representatives Cabelas.

Today was the worst customer service ever! I was going to spend a lot of money on optics but now will give back my gift cards and shop at the competition. Rember the Outdoor World is small and people talk.

On the 02 Dec 15 I ordered a meat grinder online from Cabela's Canada. Online line it advertised it as having seven days arrival time.

Seven days went by no meat grinder. I called their customer service (an oxymoron) and asked about my order. I was advised at that time that the grinder was on back order. I asked them why this hadn't been posted online advising of the back order or why couldn't they simply couldn't email me. I was advised that they had several on order and they may be in.

A few days past and I contacted them again only to find out that none have come in and they would check with the stores to see if any was in stock. Another couple days passed and of course no emails or calls, so I called them and was advised they found one in Moncton and were going to contact the store and have it shipped.

A few more days again passed no contact from them at all. I called only to find out the article had not been shipped. I was advised that they would send another enail to Moncton. A couple more days getting very close to Christmas. I called and was advised it was not going to be shipped as the store either sold it or the they had the option not to send it.
By now I am upset |I called the Head office inn Canada requesting to speak to aa manager of customer service. I was contacted next day and advised that she would like to resolve this problem. I advised her that this was a Christmas gift.She stated she would check the Edmonton store to see if they have one. Next day I received an email stating they could find one and it would not be there for Christmas.
The following day I received an email from another lady stating that the file had been handed over to her as the original lady was now on vacation. In this email she stated that the may not be in until February BUT they woud send it express on their charge.
I sent a email back advising that they have ruined a good friends Christmas And got a reply by email that the second person was now out of the office until 29 Dec. . So much for customer service cancelled the order and will now deal with Bass Pro. Customer Service in Cabela's is horrendous.

I'll stick with Lands End. Never Cabellas again. Customer service cut me short.1. Sorry you bought for $51. Went on sale for $27. Next day. That's tough. But at your own risk.
RISK?!!!!! NO. Risk-- is that the way we are shopping now?
I just hope the darn deep fryer works. Probably not. I've returned every thing so far. I'm just glad we can afford this crap but it won't be from cabellas. We've given them fair enough chances.
Don't dare send us another catalog! No emails either!

Trying to get cabelas on the phone for anything is just not going to happen. If you call you better have 30 mins to hold and then wait to be transferred. Just bad

I was on hold for 40 minutes and then I tell them the problem and they hang up on me. I have as order that was to be delivered by 7 days and it is now 14 days and have not received it. It was shipped from manufacturer and tracking only says shipped., by standard express and also that it is being shipped in 6packages. Need someone to call manufacturer to see what happened. Order 6 carstens real tree ap blaze valances $24.99 a piece. Please check it out and email me back. J. Marshall

I cant believe Cabelas doesnt have extra Representatives during Christmas! I tried all day to place a big order but couldn't get through on the phone. I'll take my business elsewhere!

Worst customer service EVER on online order.
Absolutely NO Resolution with Cabela's "Customer Service".
Package arrived bashed in because it was mailed in very lightweight, flimsy bag instead of a box.
Rec'd response from the "Customer Service" dept. which was clearly written by a robot!
This was my first & last purchase from Cabela's.
Don't shop at Cabela's.....

I recently purchased an item that is backordered. After ten days of not hearing anything I decided to contact customer service to ask some questions. After being on hold for 12 minutes someone finally picked up. After I explained what I wanted they told me they would transfer me to customer service! Are you kidding?? I had called the customer service number! So then I proceeded to be put on hold again. After 5 more minutes of waiting I hung up! I will think twice before buying anything from Cabela's again.

I have received the absolute worst customer service this week from Cabela's. So much so, I will probably cancel my Cabela's card. I don't spend millions but average two to three thousand dollars a year.If this is how Cabela's treats it's customers, I not long wish to be part of what I thought was a great organization. Pleaae forward this to someone in the organization that cares. THANKS

Ordered a $688 item on 11-13. Store pickup. Was told would be at store on 11-25. I have checked order status and have talked to reps. No one can tell me where my order is or when it will be at store. I keep getting later dates and excuses. Poor order tracking. Would not do this with Cabela again.

Very poor customer service and limited availability of products in the store.

Have called and emailed them to be removed from their mailing lists, but they apparently refuse to do so. Tired of it.

I have been to their store in Utah several times and, while it is a beautiful store of interesting dead animals, they don't seem to keep much stock in the stores. I have had to go to Sheels in Sandy or Bass Pro Shop in Vegas several times after first going to Cabelas. Strange that so much effort would be put into atmosphere only to be out of common products all the time.