Burger King Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Burger King customer service is ranked #541 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.88 out of a possible 200 based upon 1840 ratings. This score rates Burger King customer service and customer support as Disappointing.

NEGATIVE Comments

1,717 Negative Comments out of 1,840 Total Comments is 93.32%.

POSITIVE Comments

123 Positive Comments out of 1,840 Total Comments is 6.68%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Burger King

    Customer Service Scoreboard

    • 30.88 Overall Rating
      (out of 200 possible)
    • 1,717 negative comments (93.32%)
    • 123 positive comments (6.68%)
    • 47 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.5 Reachability
    • 2.2 Cancellation
    • 2.9 Friendliness
    • 2.7 Product Knowledge

Add your review! Return to the main Burger King customer service scoreboard page

Posted by Jorden Dash


We visited the Burger King in Pineville Louisiana at Kingsville yesterday for lunch . Wanted to let someone know how wonderful the young black lady (teenager ) and the manger lady ( middle age white lady ).Bless their hearts they were were extremely busy but still made sure to give us welcoming attention and our needs meet !! Our order took longer than expected to receive and after getting it was incorrect so after bringing it back to be fixed it again took a while . Normally I would have been upset but they way those to lady's handle it and went above and beyond to correct it and ensure we were satisfied made the visit enjoyable . I Hope this finds it way to the correct place and people because those two deserve a job well done !!! We will come again with service like that !! Mrs Jorden Dash

Posted by Anonymous


Just wanted to let you know that the cashier Jackie was wonderful to me and my family she is a very wonderful young lady and we really appreciate her tonight.she told me to have bless night.with me begin a pastor means allot to hear young people say that can u please give her our thanks she was a blessing to me and my family thanks again tell Jackie and so much for her kindness

Posted by Anonymous


I have always had good service and food at the three Burger Kings in the area where I live, Southfield And Berkley Michigan.
My wife and prefer the quality and taste over Mc Donald

Posted by Burger lover


Tonight I eat at the Burger King in Bartow Florida the food were great the people were nice the manager Rick went above and beyond thank you very King

Posted by Shugnasty1911


Wellthe service was nice , but it took longer than was expected to get my order and I only had a few things

Posted by basha


The newly remodeled BURGER KING on lititz pike in lancaster, pa is great! As of sat 12/4/16, the dining area is open for customers. The manager, Rick, was extremely accommodating and helpful. His excitement for their 'new' facility is shared! Nice and polite staff too!

Posted by Anonymous


Burger King restaurant in Los Angeles at 96th Street and Airport Blvd near Los Angeles International Airport. Cashier named Venita gave exceptional customer service. I was rude to her in placing my order. Nothing that she or anyone there did to me--I came in already mad about a free-loader I have living in my house at home. But, as rude and callous as I was towards Venita, she was exceptionally professionally courteous towards me. She showed me a wonderful smile and maintained it through my entire diatribe. As I barked out my demands for my Whopper this way and that way and how I didn't want any condiments on it, etc., etc. she worked with me very politely and patiently; and got my Whopper precisely right. Later, as I finished my meal and was leaving, I stopped back by the counter to apologize and thank her for treating me so nicely in the face of my rudeness. I even offered to drop a compliment in the suggestion box if they had one. She said, "thank you but you don't have to, it is my job and it is how I am." When I left out of there I felt so much better than when I went in, and not just because my belly was full. And I'd like to commend her for it.

Posted by Anonymous


Hello!
I wanted to tell you about a wonderful experience I had at your store #1025 last evening, 10/9/2016. First, let me say, my friends always discourage our group from going to this particular Burger King because the service has been very slow at this store. Last evening, it was just the opposite. I believe this is due to the Night Manager, Khiry. He was GREAT! Khiry greeted us as soon as we approached the counter. He was extremely pleasant and eager to provide wonderful service. He asked if we wanted cheese on our Whoppers; what type of dipping sauce with the chicken fries; and, when we wanted to have a slight deviation to our chicken fries (we had a coupon and we wanted to try the Cheetos chicken fries, he checked and said he could do it for us - without any nasty looks. We were out of the store with fresh, hot food in under 5 minutes. We will go back again because of Khiry!

Posted by Anonymous


Was traveling in Arizona and ate at the BK in Chinle. We commeted on the cleanliness of the dining area and bathrooms. We met Arlene Tsosie. We believe that location was clean because of Arlene. You could tell that Arlene had an excellent work ethic and appreciated her job. She definitely should be commended for a job well done. Terry Burleson. Stanfield NC

Posted by Anonymous


I would like to say your store in newhaven Connecticut on whalley ave the lower end has this awesome worker name Keshia Forman. This morning I watched her perform the greatest tasks of running the front counter and drive thru alone with perfection not missing a beat and did so with a smile and kindness. And the cook in the back was alone as well but I didn't get her name but she was awesome too. The woman need to be honored and can definitely be used in a higher position to teach the class on how to be a bergerking super employee. SIGN RAY ALLEN

Posted by Anonymous


I live in Hagerstown md I go to the Pennsylvania ace location often because I always receive great customer service there! The manager Andrew grove is a great manager.

Posted by Anonymous


Today, I was serviced by a worker, Aaryn at the Ontario Mills, Ca. location. I enetered the drive thru with nothing accessible, but the 1. 00 i had received from a young man who was at the metrolink i was picking a family member up from. He was waiting w/o any fluids or food and i offered to go find him some nourishment.. Went to wienerschnitzel and carls, then BURGER KING.. and the queen of customer service was there 😀 , she shared an add'l sm fry and an extra burger.. She
is a pleasant and corteous worker and you find it hard to come by one who is swift to make a well recognized customer cashier service worker and wanted you all to know this information.. Recognize her as employee of the month!! Burger King has found its way to # 1 with me, others will hear about this,

CORDIALLY
PATRICIA CORNISH

Posted by Anonymous


Would just like to say ,I had a very great experience while eating at the north Utica burger king. The staff was very friendly, and the young woman (Nalijah) who served us at the register was very very sweet! She has a nice smile and I couldn't be more pleased with how pleasant she was!! I was truly appreciated. And she definitely made a difference in my day! Thank you Nalijah!!!!

Posted by Anonymous


There is a man who hails from Chicago that works at the Burger King off Holland Rd. in Suffolk, Va. He represented the best customer service I have seen in a long time.Made sure I got the exact breakfast I wanted and was just down to earth friendly.To top it off while I'm eating my pancakes and sausage a young man walks into the store and asks him if he can use the phone to call his dad and he tells him know but he can borrow his cell phone.The young man ungratefully takes his sweet time making the call and this guy never says a word. Please give this man some recognition.You are lucky to have someone like him representing Burger King.

Posted by Anonymous


On June 26 I visited store 7115 about 8:45am. There was only one person working she had customers both in the drive thru and in the dinning room. She not only served everyone quickly and with a smile but she was very pleasant. What a breath of fresh air to see someone not complaining about difficult times.

Posted by Anonymous


I want Erin at Burger King Kamloops British Columbia Canada Valleyview location be complimented on her excellent service. I pre ordered salads and they were so good and fresh. She was very polite on the phn...and overall experience was excellent. Rose the Manager at that restaurant and John, are also excellent and always go above and beyond when i order my salads. My husband and myself will continue to patronize your store. Please compliment these employees on my behalf....nowadays ppl like these employees are far and between. Pamela Evensen

Posted by Jbonz


Store # 6489 in Newport, KY on Carothers Rd ROCKS during breakfast! I stop there most days on my way into work and they are fast (literally within minutes I'm completely finished) , very friendly, and I have never had a messed up order. Kudos to the manager and staff at this store! It makes the start of my day a little easier.

Posted by Penny Bailitz


Our granddaughter, Kate who will be 5 soon, will only eat french fries from Burger King. Kate will say "no way" to eating fries from McDonald's. No matter what Burger King we go to, your workers are so courteous.

Posted by Anonymous


Store 2581 I'm happy to be able to send this after recently sending a couple complaints. I was at drive thru today and was so concerned about my order being correct I pulled off wit out my change. Didn't realize till I got home luckily not far. Went back and not only did the lady remember me she had put it aside wrapped up with recite. I wish I had gotten her name. U guys are really lucky to have her. Over the years working as manager in the industry I've learned there's 2 things u can't teach one is honesty. My complaints from the other day can be corrected with training but u can't train someone to be a stand up person which this lady definitely was. Thanks alot. If I worked there I would look and see who was on drive thru register at 12:15 pm April 20th so she can get praise she deceives from managment and to let her know I sent this so she knows I appreciate it cause I know comments r usualy bad.thanks again.

Posted by Anonymous


My son & I have had breakfast at a Burger King near our home several times. Every time we have gone there, we were greeted by a very friendly young man by the name of Eric. He is so welcoming and pleasant that it makes us want to return. He is kind and respectful to his fellow employees as well. He is an asset to the Burger King corporation. This particular Burger King

Posted by Anonymous


Came into burger King #2917 yammi was the cashier was already have a bad day on top of that placed my order and forgot my wallet home I was finally able to paid. Yamhi had a warm welcome that brighten my day and made me feel important her customer service was incredible.

Posted by Gloria


My name is Gloria DavidI visited the Burger King on wholesale club Drive Whitemarsh Maryland and I just wanted you to know that I had the nicest lady wait on me and it was sure a breath of fresh air because you don't find that very often unfortunately he was extremely nice and courteous and I really do appreciate that and I will be back thank you very much 😊

Gloria Davis

Posted by Kristen Zimmerman


Friday night me and wife were so happy to see the store open late earlier this week it was closed before 11 . Great service from manager on duty Friday night great food

Posted by Fiorda


I recently went through the drive through at Kingsley and Blanding in Orange Park and came first to face with an Angel named Mariah (not sure if I spelled her name correctly ). I placed my order. When it was my turn to pay,the system for Credit Cards was down, so she asked if I had cash. I didn't so I asked if they can take a check. She said "no,but I will pay for you meal." She reached into her pocket and proceeded to pay as I tried to reject her offer. I thank her whole heartedly. She turned an embarrassing situation into a blessing.

Posted by Anonymous


Hi i went to Burger King in tallahassee at Walmart 1408. on Febuary the 1st. The Jung Lady at the cash Register was so Nice Helping the Customers To get ordernd and also Handlung the Ordners out. I think her Name is Samantha. Then the Manager Talked To her like sches nothing. She did her best To so what needet To done. If MY Manager would Talk to me the way that this mgr Talked To that jung Lady WHO was Great at what she was Doing and didnt needet no One To Talk to her but help her instead. Isolde have told the Mgr. She can have it. I Hope you all get this mgr straightend out.

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