BP Customer Service Complaints - page 2

Traveling from MN thru Bunn N C on Sat Nov 9 on route to a funeral, we had occasion to stop at the BP station. You need to get a regional manager there. The clerks kept talking in other languages but that is not the worst. The store was FILTHY inside and out and especially the bathrooms.
And since they serve food, I wonder how safe that is. My sister lives in Louisburg N C near there and frequents the station. I will have her follow up in time to see if the improvements have been made.

Unable to get in touch with anyone. Concerning mybp phone app had to fill up and could not use my points. Bummer. Can I still get points with the reseat from that station

Manager at Swisher,Iowa is rude, people skills need work.

Customer Service is below Zero? You guys should trained your on phone customer service staff how to treat the customer? I have very bad experience?????

Just stopped at a BP service station at
Rt 22 of rt 77 by Salt Fork state park
In Ohio. Was a terrible experience
The women bathroom was closed. The men's bathroom the toilet was not bolted down and top was open. The area around the station was not well kept. There was nothing to clean your windshield with by the pumps
Also no toilet paper except a large roll on the floor that was wet. Been a BP customer
Since you were Sohio or about 50 years
Just terrible

No gas station in Danville Ohio, went in the first time and one of the ladies made fun of me and my friend. We disregarded it until later In the day, we had to go back to the gas station. We were immediately harassed as soon as we came back in. She was laughing at us and pointing. I told her how I felt about her acting that way. (She's a new lady) and she said well I just shouldn't have came back then. I said, "lady clearly I didn't come back for you. It's a gas station."

Hello so I'm at this bp gas station in Elizabeth nj off of bayway avenue and the employees here are rude and disrespectful the doors are locked and they are pointing and laughing like children they are disregarding every customer as if we're beneath them they need better training before they hire anyone oh and it's an Indian lady a Spanish male who pumps gas and another Spanish lady please contact me back

Cashier Alex at the canton, mi store on haggerty and Ford rd was very rude. When I said I was going to make a complaint he said he doesn't care and dared me to do it. Then proceeded to taunt and argue with me on my way out the store.

Customer complaint stopped in Libertyville Illinois gas station 113 North Milwaukee Ave. sign advertise gas for 295 a gallon I attempted to use my Marianos rewards card to get a discount the station attendant seem to be very confuse wasn't sure how to activate that discount. When I went to the actual pump pump number four and I checked all the pumps afterwards the gas was actually 3.25. When I attempted to communicate with the gas station tenet or attendant he appeared to be confused or maybe was just faking it didn't want to make an adjustment says BP site ID is 893-7799 the station number is 05002588657 I paid with my debit card want to see about getting an adjustment I didn't receive my Marianos discount and it was a bait and switch where the original price for Was advertised as $2.95 a gallon but at the punp was $3.25. My contact information is DONALD RANKINS are a nkins@[email protected] thank you today is Sunday, June 30 also I see on the ticket or on the receipt it says trace number 428578035 thank you

I'm out 15 dollars because one of your workers young white lady after 11 o'clock last night charged me 27 77 for a few items I left the store tried to pump gas. I returned for her to tell me I didnt pay for the gas...so all my items went thru except the gas??? She proceeded to hand me another receipt with everything except the gas on which made no since to me. I would like my money back. Your worker needs more training

I will NEVER buy fuel at another BP, ARCO, etc. again. Although I was provided with a paper receipt for my transaction, it lacked the proper information. When I realized this, I called the station, corporate, etc. Even with a date, time, and transaction number, they reported that they were unable to provide me with a receipt indicating gallons pumped, price, and total cost.

REALLY?! In this day and age of computers, databases & data analysis?

The bp at 280 Main St, Bunn, NC 27508 has not had receipt paper at the pump my last four visits. I have called this to the attention of the clerk inside. He told me he had told the manager about the problem but he had made no effort to put paper at the pumps. I stopped going to another gas station because of this problem. If this problem is not corrected, I plan to take my business elsewhere as do others I have talked with about the problem. That was the reason I got a bp gas card so I did not have to go inside to pay. Any help with this problem would be greatly appreciated.

I was at BP gas in Elgin,IL and gave my gas money for pump and 10 to the cashier there was 3 cars were in the parking lot not many cars the cashier put my money on wrong pump I pressed help on the machine no response I blew the horn no response I look in store and the cashier is laughing and playing not paying attention to me trying to get her attention so I walked back in and asked about my gas she say I gave her wrong pump and I know I didn't she was smiling like holding back from laughing so I asked her name and she said why I said because your boss need to know your not doing your job and u think it's funny that I had to come back in store I just had a baby 3 months ago and still in pain from c session birth of a 10 lb baby. Another employee by the name David offered me to leave I stated when I get her name or corporate number I would leave he said he would get it for me and proceeded to the office I waited about 3 min and asked how much longer he came out off with piece of paper with a number scribbled on I asked what the numbers were and asked for a pen to write them clearly while I was writing he came over and snatched the paper and balled it up and told me to leave I was only asking for what the numbers was then he called the police like I had did something wrong while they laughed at the situation as I demanded a number for corporate or there boss they said no. If they were doing there job I would have had to come back in store they were of Spanish decent and I'm African American I feel like they disrespected me bc of my color and thought it was funny . When the police came the worker finally gave her name PATRICE and DaviD then came out off with the corporate number and other number to reach manager. Black lives matter BP even in Elgin IL right off exit 54 B Interstate 90. All I asked for was her name and I got this a bad experience with BP gas station there is a police report now bc they tried to make out to be a irate customer I was waiting inside store seating down until police came I'm disappointed in the people that work at this BP bc they treated me like I was a villain because they wasn't doing there job

I have been a long standing customer for the last year at your gas/store location on Broad St in Downtown Columbus Ohio. For a week now, there has been no coffee, cappuccino or soft drinks available. When I asked if the machines were down, the employee told me it wasn't the machines, it was just that no product had been ordered. I would think this would be a managers responsibility as well as to ensure the customers start their day off right and can rely on BP to help with that. Not very happy about this and my co-workers and I are searching for a different morning coffee location.

5.10 am 15/ 01/2019 worst experience ever! Entered to pay my fuel,with card, firstly the guy snapped as I didn't place card correct enough to swipe first go, then no eye contact, no thank you, nothing except a terrible aggressive energy.

I than moved up to next counter to purchase a pastry, he appeared so I took opportunity to comment you came off quite rude he looked at me and then said I don't care this annoyed me and some heated words followed.

At no point did he try and settle the matter, in fact he escalated like nothing I've ever encountered before from a sales person. He had absolutely no concern about what he was saying, it got to the point he started calling me a pig and telling me he could do as he liked and that I should have known.. even to the point he was standing waving his arms around at the window as I walked, got into my car n drove off, he was emulating giving me the finger. I don't have to tell you that this man is a liabilities to your company.He would not give his name, he was wearing no tag, he took a $30 petrol payment at about 5.10 am. He seemed to escalate when another worker heard what was going on. The worst behavior I have ever seen from a person in a sales position. He clearly was letting me know that he had absolutely no concern about his behavior or possible consequences. This was the no on silver water road heading north on the right side of road!

The two young girls..who just got on shift at 10th and lynhurst tonight at 10pm are terribly rude. I stop in daily and began to look in and if there I turn around go the station across the street.

The two young girls..who just got on shift at 10th and lynhurst tonight are terribly rude. I stop in daily and began to look in and if there I turn around go the station across the street.

Hi. I am beyond upset as a customer. I am at your La Salle and Ohio location in chicago that lists as a 24 hour spot. For thirty minutes I waited to get gas because a man told me they were in transition. What does this even mean and if you stop allowing gas then you aren't 24hrs. So please change your hours or report to management here, because they were very rude.

BP location at Oakhill/Scottsmore exit on I95 in FL. It was after 7 am and the woman at counter would not unlock door for us to come in. She looked up and saw me when I tried to open door. Instead of acknowledge me and saying something like 1 minute, she just pretended to be wiping something on counter. We left without buying coffee or gas because of the rudeness of this employee.!

This morning I went for a walk on the bike path that runs along 234 North in Dumfries, Virginia. I forgot to put a few dollars in my sack, so all I had was a cell phone and car keys. I had walked 6 miles before I realized I had no money on me. I needed to use the restroom, so I stopped by the BP gas station (234N, Dumfries) and asked to use the facilities. I was extremely thirsty and sweat was pouring off me, so after using the restroom, I asked the cashier (Causian female) for a cup of water. She said, "it's 40 cents." I said to her, "I don't have any money on me and all I am asking for is a cup of water." She responded, "Sorry, it's 40 cents because you have to pay for the ice." I said to her, "so I can't have a cup of water unless I pay 40 cents and I already said I don't have any money on me." Her response, "I am sorry, you have to pay 40 cents." I thanked her and left. I don't understand what kind of policy BP Corporation has that would prohibit offering an 8oz cup of water, when I didn't even ask for ice. This has to be the most inhumane treatment towards a human being. A cup of water would not have bankrupt BP Corporation

Hello I�m trying to reach out to someone in corporate headquarters about a bp employer. I am going beyond management because this is THAT bad and I need to speak to someone who is more than willing to do something about this. I am a very very upset customer and would like bp to reach out to me please!

I was at one of your stations this week around midnight to get gasoline I was the second one in the store standing behind a lady to the side a little bit with money in my hand to pay for the gas before I can Pump It I am disabled I have a prosthetic leg and was treated as I was invisible as they let other customers go by me pay for their products then finally acknowledged me standing there which I was mad and was saying stuff to myself about how ridiculous it was that I had to stay in there like that unnoticed in plain sight as I went to put my gas the lady handed me my money back and told me to get my gas somewhere else I think it is ridiculous that you have people like that working at your store I was in the service I lost my legs for this damn country and I get treated like that from people that are put in a position to do what they want to do I think it is ridiculous to shun somebody away after you treated them like crap to begin with I will never stop at BP service station again I will put this on the media of how I was treated and I bet a lot of other people will not get their gas there either or anything else I don't care who you are disabled or not if you are standing in line you take that person next in line you don't let people go ahead of them especially if you're standing on a prosthetic leg or legs it is ridiculous that are country treats us like we're invisible people like that should not have a job with the public other than picking up their garbage I am sorry that it has come down to this but I just wanted to let you know how some of your people treat customers that pay money to keep your company going

I got my check card scanned by a thief at one of the pumps that make off with 1,714.00 - Thank Goodness Wells Fargo blocked the card and reimbursed my account- Wells Fargo made me aware the my card was scanned - When I tried to inform an employee at store 121- in Waxhaw NC - Employee named - Christina she rudely told me that it was impossible- I advised her that it could be verified thru Wells Fargo and that they should close that pump until it was inspected- She rudely told me that they would not do that just because one customer had an issue- THEN she HUNG UP ON ME??? Talk about the epitome of horrible customer service and lack of concern for its customers!

Jemsion,Al gas station was very rude! I lost my reward points because they put someone else gas money into my pump! I had to pay for my gas twice! I called BP customer service and received my points back! Please make note that the owner Omar and his assistant was very very rude! I will avoid going to this gas now! Never had problems with BP until this happened!!

I made a visit to the gas station to use atm and also to purchase some gas. Ive been a loyal customers for many years. Ive always had a great experience with the the employees there. They are always very nice by greeting me smiling and asking about my day in return I do the same. Ive worked in customer service for years and Ive provided exceptional customers and like anyone else Ive made several mistakes. However I apologize and own them. Ill actually tell a customer I was wrong and smile apologize and fix it. My experience went a little different I purchased $25.00 worth of gas the representative did not ask if I was paying by card or cash he assumed it was cash then made a mistake and asked me to go outside and pull out the gas pump and plug it back in I agreed. After that I came back in to fix this and the rep was rude accusing me of pumping the gas and acting if it was my error to begin with he even advised I go to another store if I have a problem. I advise I had to be to work soon so lets just fix this. After the correction I asked could I have a customer service number or corporate number he said he is the store manager and he his the manager in charge. Although I was upset and disappointed in his behavior I left. I do plan on visiting the store again because its convenience but I just thought someone should know how customers are being treated.