Customer Service Scoreboard
Your BP station in Huntsville Tn is one of the worst i have seen! the pumps never seem to operate properly when trying to pay at the pump.screens go blank and never have paper in printers. clerks could care less. i believe these are operated by Lee oil!until these problems are corrected i will us other gas stations!
On July 20th 2017 at 9:50 AM I drove my car to the BP Gas Station at 9667 Baltimore Ave ,College Park ,MD 20740 and I got gas for $10.01 worth and paid by my credit card. I did not even drove 2 minutes, my car turned off and stopped itself and did not start and I tried again and again did not start I called to wowing company and I towed my car to a repair shop, two mechanics worked on my car week and week and finally they called me and said ââ?¬Å?the gas is contaminated water and need a long process . Therefor they cleaned gas tank and pipe and all systems next step they changed fuel pump and injectors andââ?¬Â¦,.So I have lost over $1500.00.
I am writing about your BP station that is fairly new on County line Road considered Hudson Florida I believe about the route short little creep that is in there he does not belong in customer service and I almost want to slam him over the head with a 2 L bottle of soda he is a jerk off I will never go in there again and I will make sure that none of my friends use that station either
Re: Service station.as a long time customer for gas in my autos, I use this facility from time to time....my complaint is the shabby, unkept appearance, rusting out, old dispensing equipment, grounds and store untidy....trash bins were overflowing...no window washing fluid available....this station needs upgrading....adjoins an upscale shopping center and nearby vibrant communities....suburbs of the northwest Chicago area....and not keeping with the worldwide reputation of BP....check our Mobil and Shell staions in the area....much superior....
BP gas station on PANOLA Road has a front desk operations staff named TEFERI and he has the most horrible customer service !!!!!!!!!!!! I used the restroom and there was deffication on the seat, there was NO toilet paper, NO soap, NO paper towels, No Hand saniizer,and NO HELP, NO HELP FROM TEFERI! I asked for at least hand sanitizer and he said "that it is not my problem, I am just the;"counter salesman " he ignored me when another customer came in and
...I strongly suggest that you remove this man from a customer service position because HE could not accommodate the needs of the customer!!!! I have never been treated so horiblly!!! I approached TEFERI WITH A POSITIVE AND POLITE ATTITUDE TO ASK FOR ASSISTANCE AND HE CONTINUALLY AND CONSISTANTLY did not want to help me with sanitizing my hands while being a customer!!! If there are no actions made to accommodate the needs of the clients, he needs to be FIRED!!!!! I WILL contact Corporate offices to make sure that this will not happen to another customer!!! I have worked in customer service and this is not how a representative is to act when a client has a SERVICE need. When I asked for the customers service contact information HE GAVE ME A PHONE NUMBER 770-808-1641 which is the number to the location store and it was not going to resolve the issue at hand being that I needed to wash my hands after using the location bathroom!! I got upset because of his ATTITUDE!!! And HE SAW FIT TO TELL ME THAT I SHOULD GO SOMEWHERE ELSE TO WASH MY HANDS AFTER USING THE BATHROOM WHERE HE WORKED...SO I WAS TOLD THAT "SINCE HE DIDNT HAVE THE NEED" FOR SOAP BUT I DID "TO GO ELSEWHERE" !!!! THIS WAS JUST REDICULOUS!!! I CAN NOT ACCEPT THE WAY I WAS TREATED AND FORGET!!! ACCOMMODATE THE CLIENTS !!!!!!!!
I am a city bus driver in the Durham NC area. My Saturday route is on the Alston Ave and Hwy 54 area. I've gone by twice once it was after 11 so I understood the store was closed the second time was on Feb. 25 5 minutes before 11 and was turned away. If the store is to close at 11 that's what time it should close not a minute before. All I wanted was a icy.
I am writing this post for a friend of Spanish origin. He lives in another town but needed gas.Stopped at the BP gas station in Vandalia Missouri,started to pump gas & was stopped by a male clerk on 2-2-17. He was asked about the year and make of his truck his license & then refused service. They know nothing about about my Mexican friend that was actually going to church with his wife then driving back home. Furthermore,he's an awesome preacher at our Spanish services. Thank you for your time.
BP Service Station on Panola Rd, Lithonia, Ga has Gaga pump s that are rigged. I selected Regular gas but was charged wifi Premium, a full .60 more per gallon. I will never shop this station again. I have also posted on Facebook advising customers to avoid this station. This station needs to be investigated.
I am a loyal customer of almost 40 years. I am now cancelling my account and will never buy another drop of BP gas. I have never been treated with such cavalier disrespect and indifference. I called the customer service number several times and got nowhere. It bordered on harassment. It was pretty disappointing to me after the support I gave the company after the problems in the gulf. All that loyalty got me was a slap in the face, so a 40 year customer is gone. I will now buy someone else's gas.
While traveling we stopped at the BP in Jonesville and asked to use the restroom, which was outside. I have never in my life seen a filthiest restroom in my life. There was no toilet paper or soap and I felt as though I needed a shower after exiting. An outhouse would have been better.. Disgusting!!!
I have contacted the headquarters before regarding the unsightly property conditions of the BP station at 915 Boulevard Colonial Heights, Virginia. The concrete pad, where the gas pumps are located, is always covered in litter as well as the grassy area surrounding the pad. Their is trash under the overgrown bushes on the perimeter of the property and behind the station. It appears someone cut the grass yesterday and ran over the loose litter blowing it on the surrounding sidewalks, curbs, grassy areas, and in front of neighboring homes and lawns, which are located adjacent to the service station. I live in this neighborhood and take pride in my surroundings. I would greatly appreciate assistance in dealing with this habitual problem.
Hello, I am long time customer of BP. For the pass few months at my local station on the corner of Ohio route 45 and Ohio route 305 in champion I have been having trouble with my credit card at the pump. I swipe my card and the screen shows do you want to use reward points. I push the no button and can get no further. I am a disabled senior citizen and walking into the building is difficult. But when inside, the people are of no help. I ask them to come to the pump and show me what to do, they refuse. I go to many other BP stations and have no problems. I tell the people at the champion station, and they offer no assistants to my problem. Now I have to drive to Warren to a BP station on Elm St. to use my card. This means a 20 mile round trip instead of a two mile trip to the champion station. Please tell me what I am doing wrong. The people at the champion station are of no help at all. I like your product and want to continue using it, but if I can not get my card to work, I will have to start going elsewhere. Thank you for listening.
John Heib
I live in Fairfield Iowa and the BP is literally just across the parking lot (200 feet) from my house. I wanted to bring to your attention that some of the food we have bought is six months to a year past expiration dates, such as bags of popcorn, potato chips, pretzels and candy bars.. The ice cream freezer has visibiliy never been defrosted and all the ice cream my family and I have received is completely freezer burned and not edible. I think it's very sad and bad advertising because the ice cream freezer is right there by the register one of the first things you see coming in the door and you can see at least 3 inches of ice around the top and sides of the freezer and the ice cream is never cold. When we did get ice cream it was almost melted by the time I got home which is only 200 feet away. I am just very concerned about someone getting food poisoning and ending up at the hospital. Also the cashiers allow people to park in front of the store which has a newly painted yellow fire lane which replace the less visible fire lane. So when people parked there it's by the ice machine and when they leave their doors open or park right up against the curb it it's hard to get by the sidewalk. I have brought it to each employees' attention several times to no avail. hospital. I am considering calling state to bring the food issues to their attention if this matter is not resolved in a timely matter.
The cashier at BP on 216 NW Broad Street in Fairburn Ga 30213
When she first start working at Bp she was very nice
Using the security window she barely put the bag under the window I feel if I put my money under the glass she should be able to do the same this would be part of customer service I spoke to the manger and nothing has change Would some one please contact them to let them know the rules for good customer service
I purchased in there store some cookies and stuff for a road trip. Oreos purchased were stale... I saved my receipt. Store 367 west Babylon said I needed my credit card. Went back got it. Than he said I ate it. Yeah I had one cookie there no good. He told me no returns as I got it some where else and returning it who knows what I did with it. And why did I eat one. What the heck you sell customers good for sale but don't acknowledge a return. That's not fair I will never again shop at a BP or buy gas ever again. 7 11 will always get my business they stand up when you return something..
They have no signs that state you CAN NOT RETURN your purchase if no good. Bad. Bad. Bad. I Wil now post it all over Face Boo on how you couldn't make a customer happy for 2.50. Shame on you BP Mr. KAHN WAS NASTY ABOUT THIS.
Station 8 East 185th Street Cleveland Ohio is not manage properly card readers always down the staff is not courteous the pumps are usually out of order and there is always staff that does not know how to work the registers or turn pumps on they don't seem to be able to keep a constant amount of personnel it is very frustrating to stop at the station even though it is a neighborhood station it needs to be managed better
The district manager of BP gas station on Excelsior and Grand by the name of Kyle is very disrespectful he calls Employees leaving threatening voicemails and that is very unacceptable something needs to be done about his poor attitude and disrespectful attitude of a district manager you never call anybody and threaten them. So I need to know how to get in contact with a person that is higher than him
I stop at the BP station on Excelsior by Calhoun commons three times a week. Today I experienced a form of sublime racism from a pregnant white woman named Tasha. She threw my credit cards at me on the counter. Treated me like dirt. Told me there was no money on mycards. I checked them in front of her allowing her to here my balance on all three of my cards. She then proceded to allow my purchase. Still throwing my cards again at me. This is my first time seeing her. I honestly hope she exibits this behaviour with a socially inept individual who has a mindset to g station up. I'm going to have a few associates go in there to be sure it's not just me.
We stopped at the BP in Gainesville Fla. (store ID 8996613) & after filling up I used the restroom & found it to be deplorable. There was garbage & water or urine on the floor & it smelled terribly of urine. When I left I confronted the clerk & asked him if they ever clean them & he got very defensive & said that 75 South was closed down & there have been a lot of people using it & peeing on the floor. I told him that's a pretty poor excuse for their lack of concern in keeping them clean. This wasn't the first one that I have been in that was in this type of condition.
After reading all the other reviews about the unsanitary bathrooms & BPs lack of concern about this I guess maybe the Board of Health needs to pay them a visit.
I have a problem with the BP in Vandercook Lake ,Michigan I stopped in there on February 27 very obvious that I needed to use the bathroom I have irritable bowel syndrome the girl at the register told me they did not have a public restroom I asked do you have any employees restroom I have a note from my doctor and it's a state law irritable bowel syndrome is an emergency you can use their bathroom she said subway across the street will let you use their bathroom I said so you're not going to let me use yours and she said subway across the street will let you use their bathroom I did not make it to Subway across the street very embarrassing I just felt the need to say something about this because that is not good customer service I have a medical condition I had the paper for it and the girl sent me across the street I would appreciate a reply thank you. My email is
On the 23-01-2016 I stopped to fill fuel at BP service station across the chatsworth stadium in arena park,I asked for R100 of diesel low sulpur and handed the key over to the pump attendant.I proceed into the quick shop to purchase sum items as we were on a family outing to the beach,this was approx @ 16:54.I then went to my vehicle paid the attendant,started my vehicle and drove off,while driving I noticed the engine getting abit noisy,it started lossing power an eventually came to a stop on bluff road,after numerous attempts to start the vehicle it did and I managed to driven into the caltex garage.I opened thfuel filler cap,and coul smell petrol,I then realised that the wrong grade of fuel was pumped into my vehicle,I then called the BP service station and spoke to rthe cashier who gave me the number of the person in charge,I called him and explained what had happened,he wasn't polite and off very much assistance in sorting the problem out.after a long time arguing with him he then only after I asked he sent out a towing service.I had 2 arrange transport for my family to get home,I was then towed back to the service station were I was offered no compassion,and had to use my own personal phone to contact the manager again.they failed to darin out fuel and filled in 30liters of diesel,the vehicle failed to self start and had to be push started,the engine was loud and noisy.I was told it will quieten down and I drove home.I was not even given a call to check if I had reached home safely,I had to phone the manager.the next morning I tried to start the vehicle and it refused,I tried another battery and it still didn't start,I then push started the vehicle and went to church,the engine was still noisy,I contacted the manager and said to him that the starter motor had failed,he insulted me over the phone and said to me that I'm a mechanic and don't know what I'm doing and that he will send his mechanic,so I agreed.He had sent out a pump attendant that worked for him by the name rajen.they changed the diesel filter and charged the battery only,the engine still did not self start and is still noisy,I contacted the manager again.I explained that my vehicle is not functioning properly as per manufacturers spec and it doesn't self start,he refused to help me and said that I must take time off work and sorth it out,there is nothing he can do.what terrible service from a bp franchise,that people are not respected neither are the staff helpfull.I'm now placed in an uncomfortable situation with a brokken down vehicle
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