Wendy's vs Shake Shack
Customer Service Comparisons
Best Customer Service Rating
Shake Shack has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Shake Shack | 34.65 | 71 |  |  |  |  | |
| Wendy's | 32.97 | 717 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Shake Shack has had 71 total customer service ratings of which 6 have been positive and 65 have been negative. This has resulted in an overall classification of Disappointing.
- Wendy's has had 717 total customer service ratings of which 50 have been positive and 667 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
