Tesco vs Marks and Spencer
Customer Service Comparisons
Best Customer Service Rating
Marks and Spencer has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Marks and Spencer | 83.67 | 12 |  |  |  |  |  |
| Tesco | 59.83 | 28 |  |  |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Marks and Spencer has had 12 total customer service ratings of which 2 have been positive and 10 have been negative. This has resulted in an overall classification of Acceptable.
- Tesco has had 28 total customer service ratings of which 6 have been positive and 22 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
