Tesco Customer Service

Appalling customer service at Tesco Dedworth road Windsor.
Manraj ( on till 8 at 12.57 Saturday 16th September.
Brother I front of me , Manraj did not make eye contact, smile or say hello during the transaction. He yawned!!! And looks bored .
I was next and Manraj absinthe said nothing as I smiled and tried to engage.
Manraj said. Club card!!! I replied please? He starred at me.
He then said have a nice day in a sarcastic way.
Not a great face of Tesco. Really not good. Should not be customer facing. I was so cross.

I have spent over a week now trying to order a tesco sim as I lost mine, every time I get in contact with them they all say the same thing with, it will be here today between 08:00 and 20:00.

I didn't receive a e.mail today with my receipt.

I am not very impressed with your company, I tried again to book a woosh delivery, but 90%of the items I wanted I could not have them delivered, as my local tesco express in stoke gifford Bristol BS34.has become more like brand central and expensive tesco items especially small packets of sliced cookedmeats,here are some of the items tesco diet 2litre cola,eastmans 400g sliced ham, tesco 30% buttery spread, creamfields 400g red Leicester cheese, tesco 400g red Leicester cheese

The store reorganisation , doesn't sell more goods it's just infuriating when you have to search . The store at Wrekin retail has almost been destroyed
To the extent that I personally will look at shopping elsewhere.

Good evening we have been to the Hammersmith Apollo to see Jools Holland and popped into Tesco in the Broadway as we live locally we use this shop frequently but NOT after the customer service we received tonight! Never again we bought a meal deal and asked to verify our wine and we were accused of trying to STEAL IT the way we're were spoken to by short Black shop attendant was absolutely DISGUSTING we both work for the Police and we have never been so humiliated we have never been spoken to so rudely I want and answer I'm fuming

I was overcharged for a Grocery 2 items I purchased online.
Each item was advertised as containing 76 Ariel Pods - I recieved 19 Pods.
I have been emailing back and forth for the last 2 weeks with no satisfaction. I even sent a letter by post to the Customer service director and still no reply. I certainly won't be shopping in future at Tesco. Terrible Customer Service.

Tesco online shopping is ridiculous! I have been waiting from 2-3pm for my delivery. I checked online at 3pm and it had been marked as dispatched. When I went to phone customer services to see where my delivery is, to hear an automated message stating that all deliveries due after 1pm had been cancelled and payment not taken!
This isn't good enough Tesco, some prior notification would have been useful. Now I have to go out and do my complete shop (not at Tesco) plus I've wasted time waiting for a delivery that was never coming!
I don't think I will have the confidence to shop with you again and I will definitely warn others if they're thinking of shopping online with you

I tries to return unwanted easter eggs to your knocknagoney store yesterday. They were purchased at a reduced price on 25th april. When I offered them to my daughter for the grand children she refused them and told me to return them to the store . I tried to do this yesterday but the refund was refused as they were classed as a "seasonal item". I was told that I was able to read exemptions on your web site returns policy. I can find no mention of exemption for seasonal items. Why do Tesco staff tell lies to their customers please and how do I get this matter resolved? They even spoke to a manager on the phone who confirmed what I had been told. I am really disgusted with the treatment I received.

I have returned tonics price £4.90 on Friday and I have not received the money

No stamps arrived with my order today but I have been charged £7.90

I tried to return a book I bought for my daughter for Christmas. Unread, in as sold condition. They refused to return or exchange, stating it was on Copyright grounds.

Tesco refused to refund my purchase within 1 week of purchase after finding out that the shoes I bought were painful to wear any longer than 10 minutes. Nothing damaged, returned as good as new.

I bought a £25 xbox gift card from tescos at the Rolex Springburn for xmas but should have been for playstation which would then have cost me £30 but store would not swap as dont have receipt, in the current state the worlds in a wee bit of customer service goes a long way. Anybody want to buy a gift card

My partner bought a x2 boiled eggs from Tesco Tovil Maidstone kent. When he was eating it he discoverda very long hair in it which made him sick.. I suggest you check your supplier ..purchase was made @7.40 a.m

Disappointed by refund - I have a receipt, which I exchanged the damage for the new onw. And I am still being refuded, because the original was refunded when replaced, and I was not given a second invoice. I showed my bank statement and still they declined. I have been shoipping with Tesco since 1988,and very disappointed. When was this new policy of not receipt noi refunds communicated to us? I get vouchers, marketing promotions,clubcards plus, and club card points lettersand email promotions. And they couldn't send us smotke signal on their changes in policy?

Have been told at your Beckton store that as of 01-12-19 no receipt no refund,exchange or credit this is very disappointing of Tesco I have boots to return and I am now stuck with them

I have just tried to return 2 pairs of pyjama to Tesco and a pair of trousers. All bought with debit card and Tesco card but have been refused on the grounds of NO RECEIPT. My understanding is that bought by debit card is the same as a Receipt. Can you please tell me what your policy is??

Tried to return a Blue Ray Disk for a DVD of the same film, Blue Ray was in the DVD SECTION AND IT WAS Not until I got it home and took the polythene wrapping off did I discover that it was Blue Ray and not DVD, DO NOT HAVE a Blue Ray player, Took it back to the branch that I purchased it from the following day,with receipt to exchange for the correct DVD, the branch refused. Very Very unhappy.

I have concerns about your latest tv advert showing a customer returning an unwanted melon & exchanging for a pineapple. Admirable returns policy but how do you ensure food items have not been contaminated or tampered with? Your previous policy was to not accept returns of perishable items. Please put my mind at rest - returned items always scrapped?

Bought 2pt milk 7 days ago and went to use it on the 6th, where I found it had gone off. It still had 1 more day to go and decided to return it to the store the next day. At customer service was asked when I'd bought it and then given some spiel about 20 min rule. I then showed her the date and pointed out that it hadn't been opened yet. Her question now being "So why is it off then?" My point exactly. "Well, I'm still not going to exchange it, sorry." I asked to see a manager who then gave me the same 20 min spiel, but in the end let me have an exchange when I insisted that it didn't apply as the milk had gone off before it's sell by/use by date and hadn't even been opened. Both staff members need to learn to listen to the answers of their questions and use some common sense to each situation. Get better service at Morrisons and no manager was needed.

I have had the worst client service ever with Tesco.

Sequence of events:

-I expected a delivery from 10am to 11am on Saturday.

-I received an unknown call at 10.10am, with NO voice mail (you can gladly contact my phone provider 3 if you need a proof of this).
-I came downstairs to make sure that it was not the Tesco Driver, I checked my mailbox to see if I received a card, following the website instructions below:

I have missed my delivery
The driver will leave a card stating the date and time they called.
Please contact the number on the card to arrange a second delivery, which will be subject to a second delivery charge.
-No card in my mailbox so I assumed the Driver did not come.

-At around 11.20am, I called your non-free number 08457 22 55 33, to ask about my delivery, the person responded that the driver had some delay and he is on his way and in compensation she will give me a free delivery - great customer service I thought at this time.

-At around 13.00, still no delivery, I tried to call your free number 0800 505 555 to try to save a bit of money, they were unhelpful, could not put me through the right department (I asked for the names of the persons I had on the phone - no one would want to give their names).

-So I had to call back your non-free number and pay more money for a Tesco mistake.
This person tells me that the driver called and left a message (which is wrong and she implied in that case that I am a liar) and tells me I will have to reschedule for the next day at 12.00 and pay this delivery (so waste of time and money).

-The second day, on Sunday, same thing no sign of a delivery until 13.20. I called back the non-free number 08457 22 55 33, the person on the phone told me that the delivery did not get confirmed the previous day. I lost two whole mornings in my whole weekend. Furthermore I have to leave work early next Tuesday to try to receive for the 3rd time my delivery. Thankfully the person on the phone was a bit more understanding and she gave me two vouchers of £10.

However I am not sure that 20pounds make up for the whole time waste and the trouble of not getting the things ordered on time. I am an extremely dissatisfied Tesco customer now. The total price of my delivery was around 70pounds (which is a lot of money) + the money that I paid calling a non-free number three times. By having such a customer service, consequences as you probably know are loss of business and loss of reputation.


Please find below the list of mistakes that have been done by Tesco:

1-Driver tried to call ONLY one mobile phone number where on my page there are 2 other phone numbers (my landline and my partner’s phone).

2-Driver did not leave a message on my phone (if he had done this, I would not have waited 3 hours at home waiting for the delivery)

3-Driver did not leave a card in my mailbox (again if he had done this, I would not have waited 3 hours at home waiting for the delivery)

4-First person I had on the non-free number did not give me the right information, she told me the driver was late. (if she had given me the right info, I would not have waited 2 more hours at home for the delivery)

5-The persons I had on the free-number were useless - I worked in client service, I know it is possible for them to put me through the right department and to take the hit of the phone bill - sometimes when a customer is unhappy, that would be the right thing to do. This person hanged up on me - I cannot say I have been very polite on the phone but the customer is allowed to be angry especially after all those mistakes and should train your phone’s assistants to handle angry customers better and to not hang up on them.

6-Also the persons on the free-number did not want to give me their names, the persons working for Tesco represent Tesco, they should NOT be anonymous. You have to train them better, they have to greet the customers on the phone by their FIRSTNAME LASTNAME. Those are the basics of a good phone client service.

7-After all this trouble, the thrid person I had on the non-free phone implied it was my fault, because the driver came and left a message, I told her he did not and I told her he did not leave a card. I explained her as well that I called at 11.10am and the person I had on the phone told me the driver was late. She should have acknowledged all the mistakes being done by Tesco. She did not give me any kind of compensation for the mistakes being done by the driver and by the phone assistant.

8-This same person I had on the phone did not process the delivery correctly and made me waste another half day.


I am paying for the goods, I am paying for the delivery, I am paying for calling a client service, so the least to expect is the service to be good.

I am not blaming the employees, I am blaming the Tesco drivers and phone assistants’ training you have in place which clearly needs improvement.

I am hoping now that you will improve your service, train much better your employees and treat your customers better.

Best regards,

Big thanks to Jay in tesco mobile litherland liverpool for helping me sort my phone out yesterday.
So helpful to me and transferred all my data to new phone
Great service

I've always had decent experiences in Tesco's - and I'm in there usually 4 or 5 times most weeks. On the couple of occasions I have contacted customer services (both in store and online) my issue has been promptly and effectively resolved.

People only leave comments when they are unhappy. There's 20 or so negative comments on here and 5 or so positive at the time of writing - that's 20 people across the whole company who are unhappy. I don't see how that makes them deserve a rating from a 3rd party website of "disappointing". Each shop must serve thousands a day. Even if hundreds experience issues each day, for 20 to remain unsatisfied enough to look for a webpage to post online then that's a very, very small minority who are unhappy - you can't please everyone so I'm posting my comment since I've never had a bad experience that hasn't been effectively resolved - and only ever had a handful of issues in the 8 or so years when I have regularly used Tesco's for shopping.

Had great customer service from a lad called Stuart,very helpful and cheerful.

Would like to thank the first aid staff in tescos coatbridge. Womens name was Elizabeth and Johanna also was another lady bit didn't catch her name. Just wanted to say they are a credit to the store the way they handle the situation today that involved my children and niece. It was very much appreciated and thank you again for there help. Staff were lovely.

Dear Sir ,

I was in Hungary in one of your stores and i bought an article and when i returned home there were pieces missing .

I don't live in Hungary , how do i go about getting the missing pieces ?

The box was a closed box .

Please reply to me on
Please Reply as soon as possible .



Many Thanks

hi i always shop at tesco wood green express and there is a female manager who is so very helpful and friendly she is very kind.always busy at work and always working together with her fellow colleagues.had it not been for the difference in uniform u would not know if she was a manager as she is alway mingling with staf as well as customers.that is very good i wish all managers were like her