Road Runner vs Optimum
Customer Service Comparisons
Best Customer Service Rating
Road Runner has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Road Runner | 76.94 | 73 |  |  |  |  |  |
| Optimum | 25.32 | 488 |  |  | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Road Runner has had 73 total customer service ratings of which 22 have been positive and 51 have been negative. This has resulted in an overall classification of Disappointing.
- Optimum has had 488 total customer service ratings of which 24 have been positive and 464 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
