John Hancock vs State Farm
Customer Service Comparisons
Best Customer Service Rating
State Farm has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| State Farm | 34.43 | 498 |  |  | | | |
| John Hancock | 17.60 | 57 |  |  | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- State Farm has had 498 total customer service ratings of which 37 have been positive and 461 have been negative. This has resulted in an overall classification of Disappointing.
- John Hancock has had 57 total customer service ratings of which 0 have been positive and 57 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
