State Farm Customer Service

I canceled my car and renters insurance the first week of December. Then on December 21st $57.40 was taken out of my account. Now I received another email stating that I owe $85.39 on January 18th. I live out of country and don't have a car or rent. Terrible service

they are the worst customer service people i ever dealt with, they have no fu-- ideah what they are doing , I hate this company ,

They really are the worst customer service people I've ever experienced. Long wait times constant put on hold transferring and not one solution ever. They so not know how to help, enter information, they want to argue and fight back. They take up air just saying nonsense.

Just switched to State Farm.. if you are looking for customer service even in the face of a household disaster in which you can see damage occurring and getting worse.. this is NOT your company..
So very frustrating.

I got hit from BEHIND by a punk ass 25y/o and they said I was liable. The kid lied saying I smeared into his lane. Been a customer for 30 years with multiple policies. I don't know why they believe his story. No video and the kid admitted he hit me at the scene. I'm dropping this insurance and driving with none from now on. Being a good customer never had a accident pay my bills on time and they don't give AF.

Hello , I have been treated like a bad customer because of your new billing that started last May 2022 .
I have double car insurance payments now because I paid one payment after 5 days of it do ? Most companies have 7 day grace period plus I'm paid up in full starting a new policy and Marci Barrett saids well it's too latex I'm starting a new policy why is it a double payment . She is looking at the whole yr I was trying to settle this she is not going to help me . She thinks I'm a bad customer and I'm not rich enough for her if I'm complaining about a double car insurance payment ! She wants people that do not have money problems or a single Mom who runs a business by herself . Plus she did not even blink an eye when I said I loss my son the same month I came aboard with State Farm ?She does not have her email up to where I can email here and I txted yesterday when I found out txting could work and they said too late . Hers ladies at her office laughed at me and told me to get a new insurance company

I want to speak to the president of State Farm . I don't think he or she would appreciate this office and how they handle an upset customer !

Disappointed in state farm,was told our ck was cancelled,not so state farm tried to take the money twice our bank caught it and rejected the attempt.The my wife and I had to provide proof that we paid. Just got a reinstatement,so My question is did state farm turn my supposed policy lapse to the credit bureau? SAD at best.LIKE A GOOD NEIGHBOR STATE FARM IS THERE. POOR AT BEST.JOE NEUDECK.

HORRIBLE all around. 11 points of contact to have to point out their mistakes on my policy and it's still wrong. Wrong address, DOB, name, coverage.... Everything done wrong....and still not fixed after 11 phone calls and emails and counting ......fix one problem AND create another. NO ONE (or two) people could be this incompetent. Must be by design

We have been loyal State Farm clients for almost 50 years, carrying multiple policies with only a few minor claims. However, this past devastating year my spouse died, we had a catastrophic home fire, burglary and auto break in. Terrible/inhumane service from State Farm especially when your neighbor is your Agent. They never showed up, even as a friend. Horrible claims' service by different representatives every time; usually with kids screaming in the background and given different information with every single phone call, that is, if you can get through or anyone bothers to return calls. The burden is left up to the client, with not assistance from State Farm. Also, had to settle one claim for 1/3 of the replacement cost out of sheer frustration. Guess that is what they want. I never expected this kind of unconscionable treatment during times of incredible trauma, distress and grief. I know I am not alone and do wish these ratings were read by the Board members of this heinous corporation. Shame on them.

Regarding your commercial in Spanish on an English- only speaking television channel. I thought the official language
of America is still English. I can understand a commercial in Spanish on the many Spanish-only television channels.
But not on a channel that is entirely broadcast In English.
I am not against commercials in different languages. I understand that....but not broadcast on English-speaking channels

Statefarm is the WORST on all levels.
1) Each rep tells me something different & promises things which aren't accurate
2) their reps argue, interrupt, and don't put in any effort to help. It's like talking to a 5 year old.
3) they use third parties for everything (towing, body shop, yard) and there's always a disconnect that YOU the customer have to troubleshoot and figure out.
5) I had to constantly be onto them to get things moving because they don't follow up on anything with their third parties. with every step my claim "fell through the cracks" and I had to be on the phone for at least an hour a day for the whole process to get my car fixed

Regardless, if there are no accidents State Farm increases every year. My secondary vehicle is probably driven once a month and it is the beginning of the year and now it has increased 25.00. GO to another company, do not waste time with this predatory company..they work diligently to take more money from you every year!

STATE FARM!

Is a bad joke!
An American horror movie
A disgrace if you happen to have insurance with them.
A perfect example of ineptitud, inefficiency.

A greedy company just focus on making money.
I don't have any problem.with people making money (if a business after all), but if in the process you want to screw me, then I have serious problems with that.

I don't remember having State Farm insurance however last night I did something very stupid and dangerous at 11 pm at night. I locked myself out of my car after forgetting to turn off my lights and the battery was dead. I called for roadside assistance and explained all the above plus the fact that my cell phone was also going dead. Did I mention that I work in an inner city area and the first thing they ask is are you safe (they really don't care). I explained my situation the first person super great. However the person who she transferred to was did not understand that it was 11pm at night. I did not know if I was safe or not and I was not in an ideal situation. I ended up hanging up and accepting help from a total stranger who actually helped me out of the goodness of his heart while State Farm roadside assistance could not even do what they are paid to do! Come policy renewal time might have to rethink State Farm auto insurance and as long as rethinking auto policy might as well rethink their homeowners policies also!

I recently changed fromm USAA to State Farm, what a mistake. Found out real quick how dishonest and full of crap they are. USAA was always great for 30 years, money got a little tight, so I switched to State Farm. Was involved in a nofault accident, I was rear ended while sitting at red light. My vehicle was totaled. They want to give me 5 thousand less that it was worth. All the upgrades that were completed in the past year and a half they aren't giving me the value even with receipt. If it wasn't an option when puchased you are out of luck. And if the upgrade was older than 1 year you receive 0$ for it. The comps that they sent were pieces of crap. I should be made whole as if I wasn't in the no fault accident. They are recuperating the money paid out from the other insurance company. I would like to see what they are paid for my loss vs. What they pay me. Totally dishonest company, be aware stay away!

Literally the worst company. I work in the auto dealership and the amount of frustration state farm customer service causes our customers is ridiculous. Wait/ Hold times are seldom under an hour. The worst company i have ever had to deal with

I'm so disappointed and dissatisfied with State Farm and the Holly Goodman Agency. On May 17,22 I called to update my card for my auto pay that never was updated and resulted in my insurance cancellation and me receiving $50 in fines from DOT. I called not only to rectify this but find out why and pretty made to feel as if it was my fault, I guess for entrusting State Farm with secure/private information and money.

There are no people in charge at State Farm anymore. An accounting clerk is holding my money [over $15,000] transferred by mistake just because she can. My agent, Mr, Dudek, couldn't care less. Didn't even bother to call me back forget about helping me. What a useless corporate culture. There is nobody you can ask for help, nobody who cares. I am so frustrated and disappointed. I filed complaints with GA Insurance Commissioner, the BBB and will continue with the SEC complaint. This is not right and State Farm should be held accountable.

State Farm takes and take and take but refused to take responsibility for claim they have hiresd Allstate claims people and once they did the service went thought the floor . Asked to speak to thier supervisor and thier supervisor was as useless as the adjuster who try to run over the contractor I had on site and refused to speak to him the they try to say they no damage , I have been in the construction field ove 40 plus years , after talking with public adjuster company they say the same thing I am saying ru as fast as you can from State Farm.

Terrible service.
1 hour on the phone just to reinstate a winter storage vehicle in the summer.

State Farm agent Maggie Alexander of Orlando Florida very rude explained to her need the bare minimum insurance and charging me over 200 a month and a perfect driving record for over 12 years.Out of curiosity called a few others much cheaper only a little over 100 I asked her for a refund over two weeks ago very rude and promised a email in 3 to 4 days I would receive the check in the mail it's been two weeks

This email is to let you know that I have reached out to the GA insurance commissioner based on the time line on my repairs and the money paid out for such repairs. To my understanding as of today my vehicle has not been repaired and no one knows the status or why. I have talked to several of your paid employee's one of which who is listed as a team lead. Lauren. Lauren called me and stated she needed my assistance in getting a hold of Noah at the repair shop. Michael please be advised your people screwed this thing up from the very start back in January. My vehicle should have been totaled out. Had the necessary diagnostic been completed in January they would have seen this issue then. Please check my file in total per the latest check cashed and no repairs have been done State Farm has paid out at least ten thousand dollars on my vehicle again that I remind you is not repaired two months later. Only after I informed Lauren that the repair quote I was given was for twenty seven hundred did she make mention that she was not sure where I received a different dollar amount from. I informed her from my dashboard. It also showed that the check has been cashed already and again I say my car is still not repaired.

Lauren went on to say she had no idea why more than one of your employees would tell me they didn't know where the vehicle is because they do yet they can't seem to get Noah on the phone. I have received at least two calls letting me know that I would have to pay the difference in cost because my car was not at a preferred body shop. I let them know that would not be happening as I gave my verbal permission to have the car moved. Why was a check issued and cashed if the vehicle was never moved? As I explained to the insurance commissioner there is an exception to every rule. Please take the time and go over my repairs from January and the lack there of since August 27th and you will have a better understanding of what my concerns are. I am frustrated and outraged with how I have been treated throughout this whole ordeal.

I feel at this point to make this right my vehicle should be totaled out as a good faith gesture. If that is not possible surely you can authorize for a check to be issued to me in the amount of six thousand dollars, my vehicle repaired at your preferred body shop, all fees paid for storage if there is one and any and all rental fees be paid until my vehicle has been repaired and returned to me. No one had a problem issuing a check for well over four thousand dollars and has no idea why it was cashed and the repairs not complete. I have no confidence in your staff, no one took the time to figure this out. Everyone has just continued to pass the buck. This is your problem not mine. Your insured hit me and you need to send message to your employees to make the needed correction and make this right. Insurance is a BILLION dollar industry. Six thousand dollars is a drop in the bucket for the unnecessary and incompetence I have had to endure for two months that has only gotten worst which is why I am reaching out to you as a last resort.

I am over EVERY weekend a State Farm rep calling me and interrupting my weekend before it even gets started. I would like to have the vehicle declared as a total loss and a check deposited in my account for the fair market of today's value or at the very least a check issued to me in the amount of six thousand dollars, my rental paid, storage fees paid, that amount is more than enough to cover the repairs and compensate me for the inconvenience I have had to endure. Not that your employees know but this has had my blood pressure up and cause me not to do my job effectively. This is unacceptable and should not just be corrected with the car being repaired and we apologize.

Let me say again insurance is a billion dollar industry and has more than enough capital to correct this the right way after such gross negligence has taken place. I personally still feel like some form of fraud has taken place. If I was unsure I feel like when Lauren one of your managers called she confirmed it by saying she was not sure why I would have been told that you didn't know where the vehicle was because you did know. That made no since at all, Margret called me on Oct 5th canceled my rental car and stated she did not know where my car was and she was not the first person to contact me and say that State Farm had no idea where my vehicle was. I still have the voicemail from Larry that came a week prior to Margret calling saying he too had no idea where my vehicle was.

Michael I truly hope that if you yourself are not reading this that your staff or someone who takes care of your affairs will look into this matter and agree with me that this was not handled correctly back in January and that it certainly was not handled correctly in Aug. Time is of the essence I look forward to hearing from someone immediately as I stated your staff has canceled my rental yet again pending someone physically going out there to find out what they should have known two months ago.

State Farm doubled my homeowner's deductible from $500.00 to $1,000.00. Vehicle coverage was increased by 30%. Although there is more to pay, I did not receive additional coverage.

Customer service is a cruel joke. Automated entry is difficult to navigate with marginal results if a customer respective is finally contacted.

I have been with State Farm for over 40 years. A few years back, I had to change agents and things went downhill from there. I have pulled all policies away except for a motorcycle. I received my last statement and paid for six months. The next month, I got another bill for 6 months. I called the toll free and was told it was fine and I am paid thru December. Today, I received a notice that I am being cancelled for non-payment. I called the toll free number and was told they have NO PROOF I paid six months. I said I did. They said well, they see a payment but since I didn't pay the whole year, I am being cancelled. I said I talked to a rep in August and was told all was fine. NO notations on account and I didn't talk to anyone! A supervisor claimed there is no one I can call who can look at my account and see that I am paid til January!

I am a state farm client and have received the worst company to client relationship ever I have had hail damage on three occasions I have been cursed yelled threatened deamed and discriminated against my disability by 3 state farm employees one a number of occasions ( Bruce Kittermen rapid city SD, Troy Cook Denver CO, and Shane Brown Denver CO) a fourth employee has made me seem like a liar and a con attest to a local business in rapid city SD he is a claims estimator ( Doug Aspen) I am being forced to pay my bill by phone with a cc which will add a fee my car is now considered a total lose salvage title if I try to sell it which I did not agree to or sign anything to state it as such I have not been payed out on any of my two identical claims paperwork July 25, 2016 paperwork and August 16, 2016 Paperwork are identical with just a add note that the damage for the July 25, 2016 was previous with no new damage on August 16, 2016 which I have glass and another estimate from a hail specialist in rapid city SD reporting about a $2000 defence all four reps saying my damages where cause on July 18, 2016 when I had no coverage but I was suppose to because of my job at the time Bruce Kittermen claiming he had no knowledge of my disability however have 2 loan paperwork one filled out by him at his desk In rapid city SD and another by one of his agents over the phone which both have source of income for me listed as ssdi which is social security disability income and Shane Brown along with Troy Cook both claiming I am a liar about the storms after I have sent radar images and other supporting evidence one the words of Bruce Kittermen saying both the July 25, 2016 and the August 16, 2016 storms hit the south of rapid city with Bruce Kittermen saying and I quote I don't know if you where hit I am not a weatherman. As well as Bruce Kittermen swearing Infront of my 4 year old daughter while on a conference call with Shane Brown and threatening to physically remove me from his office after discriminating against my disability in the same meeting. I did have one person try to handle my claim and pay me out for my damages for my claim on August 16, 2016 by telling me to fax a copy of my title in however I received a call ten minutes later from Shane Brown say I have your claim again I will not be reviewing it and I will be denying it immediately. My total condition adjusted market value was suppose to be $4,473.00 sales tax $178.92 deductible -$500.00 and net adjusted value $4,151.92. I have tried to talk to a high up manger several times I have tried to escalate my claims with no return info while being told they have 72 hours that they have to contact you back in. I have been told they is no way to contact the hr department or higher personal I only found your email by conducting my own searches which lead me to state farms 2016 code of conduct with your name as CEO and then searched your name for a way to contact you which of course I did find finally after about 2 months of looking on my own no one in state farm gave any information on you or anyone else to contact I would very much like a replay from you with a course of action taken also if my car is now a salvage title it will do me no good so if that is the case I will need my hail damage payout and I would like an apology letter for all involved to discuss with my disability consoler and just to let you know I have been meeting with my consoler to discuss how I am wrong why I am a criminal in the eyes of the state farm reps involved how I am to go forward with doing business at the location that Doug Aspen made me appair as a dishonest criminal person and how I am the bad guy due to my dealings it will take some time to correct my thinking about myself with this manner

I had a very pleasant experience with Haley Ligorotis. I called to check on my claim because it was nearing week 3 and I had not heard anything from State Farm. Haley was very efficient and started the process of my car being repaired. She also made the arrangements for a rental car.

Thank you Haley for a job well done!

State Farm I hope all of your employees are as friendly and efficient as she! Haley turned a negative into a positive!

Matt Coyne Insurance Agency in Stow, Ohio recently assisted me in understanding and updating my policies. Office personnel, specifically Linda, have always been courteous, informed, and helpful. Thank you!! Nikki W.

I would like to comment the call agent I felt with on Monday Aug 22 at 7pm. I have never had such Wonderful service as I did with this agent. She went through my policy explained everything I detail and I added coverage. She needs to teach other agents her procedure and attentiveness. I appreciate that she did her job so well. KUDOS.

I wish I had gotten her when I tried to change my address and details were not taking care of and the lack of accuracy cost me a higher premium.

I dreaded calling today. But this Young lady gave the kind of service I expect from State Farm

i have a problem with my payment the customer service is excellent trying to be as helpful as possible trying to resolve the problem

Filed a lighting damager to electronic equipment claim with my local State Farm agent because I have a hearing deficit with phone conversations. The new norm for filing a claim is by phone or Internet. Seems the customer is now their own agent. However, my agent was eager to file the claim for me while I provided needed information. The lady that handling my account is very obliging and had the claim filed by phone in about twenty-minutes. This was completed around 1:00PM. A claims agent was assigned during the claim process. At 3:00PM the claims agent called to verify the documents and what happened. He was very courteous and stayed on topic. Within five-minutes we concluded the conversation and he advised a check would be mailed Monday. All this happened on Friday. Check arrived the following Thursday.

I am pleased with his assessment and amount allowed and with my agent.

This review is toward my agent, not State Farm's customer service which is the pits. Thankfully, I did not need to deal with them.

I would like to express my appreciation to two very kind employees. Leslie in the Hampton Bays NY office and Suzanne in the Patchogue NY office. They were both incredibly kind and so helpful when I reached out for help regarding my moms policy, who is now in a nursing home. Their customer service was outstanding, which unfortunately is not always the case when contacting businesses these days. They deserve to be recognized. Thank you!

Today I used State Farm Roadside Service for the 1st time. Ms. Ebony ext. 66521 answered my call. She is a professional and knowledgeable about the company's roadside service offers, while being understanding about my situation. Ms. Ebony provided calmness to an uneasy moment. I deal with many people and she is the perfect person for phone communication. I will continue to use State Farm Roadside service. I will tell my friends about the customer service offered by this company. Ms. Ebony thank you for putting a bit of laughter in my day.

Love them great people and they work.hard. when I have a question I call and they get back to.pretty quick. Ha an.accident about 2 years ago my fault. And had no.problem no.issue. I.dont.see what so.wrong about them. I.got the toe and my insurance said that it was to.take.it tona place and with in.an half hour I had a great rental no.issue no.problems . They cam out.to see the car. They total.it and the next 2 days I had the check.and another car..no issue. I.love them and staying with them

I want . Mike Thomas still continue to be my insurance agent , I understand he has retired, but I still want to stay with that location which is now Jason Chafe plus due to the Awesome service that would be why. I dont like the fact that I got removed from there so I would appreciate it if your would put me back with my agent if not I will find another. Thank u

I signed up with State Farm with the Rick Greenberg office, after I had a dispute of my own with Farmers Insurance. I explained my situation that my original Farmers agent was dropped, & that Farmers was trying to make my mom & I go with Angela Rice, who is rarely in her office, & that her office is also inside the same storefront as Integrity Real Estate (I feel is a conflict of interest, but Farmers thought that was ok, while Rick Greenberg thought that was not ok). Since Farmers refused to let us transfer to the Melissa Torres office of Farmers, I looked into State Farm, & I picked Rick Greenberg, because his office was close to home, & the only office in Griffith Indiana that's open on Saturdays (the other 4 agents are closed on Saturdays). Since switching to State Farm, I saw my rate go down, & I only had to make one claim, & that was to have my car towed, after the engine went out on the car (fortunately, there was no wreck, & that the problem happened on a residential road, where I was able to control my vehicle). I got a call from Doreen the next day wanting to know what happened, & I explained what happened. She was helpful, & she thought the small charge for having my car towed was justified, & only costed State Farm $65, rather than hundreds of dollars, had my car been in a wreck. I however don't believe the so-called GPS that they use from the cellphone company (via the triangular celltower method), since they detected a tower that was more than 5 miles from where I was located. That was the only problem I had with State Farm with their tracking method. I've heard more positive reviews from people I know who have State Farm, & looking to stay with State Farm. I may have to find a different State Farm agent when I move out of state. I was considering returning to Dale Terpstra (my original agent when he was with Farmers, until January of last year), but after looking at what he offers with Erie Insurance, Erie actually costs more than what I'm getting with State Farm, & Erie only serves 11 states, while State Farm is nationwide. As much as I had wanted to return to Dale Terpstra, State Farm has more to offer for me, along with saving me money, & as long as I stay in NW Indiana, I'll be staying with the Rick Greenberg office of State Farm. That is something I would not get from Erie, & especially not from Farmers.

The Joanna Boothe State Farm Insurance Agency was THERE when we needed them. My daughter was in a serious accident that totaled her car. First and foremost, State Farm made sure she was OK and gave her the proper steps to medical attention. The wrecker arrived timely and all paperwork was done expeditiously, such that the claim was settled in a matter of a few days with money in hand!! Thank you, State Farm, for being There for us.

The Joanna Boothe State Farm Agency was THERE. My daughter was involved in a serious accident that totaled her car. First and foremost, they made sure my daughter was OK and directed her for proper medical attention. The wrecker arrived timely and all paperwork done expeditiously to get us our check for the totaled vehicle within a matter of a few days!! Thank you State Farm for being there for us!!

WE HAVE BEEN STATE FARM CUSTOMERS FOR OVER 25 YEARS. ABSOLUTELY LOVE VINCE OVECKA AND HIS STAFF. THEY ARE SUCH A GREAT BUNCH OF PEOPLE. I HAVE ALWAYS FELT LIKE THEY HAVE MY BEST INTEREST IN MIND. I HAVE TWO YOUNG ADULT DRIVERS IN MY HOUSEHOULD, WHEN IT WAS TIME FOR THEM TO PURCHASE INSURANCE VINCE AND HIS STAFF REALLY TOOK THE TIME TO SIT WITH THEM AND EXPLAIN THE IMPORTANCE OF NOT ONLY AUTO INSURANCE BUT LIFE INSURANCE. THANK YOU SO MUCH GUYS!

I was in an accident with a state farm policy holder. I expected to be treated nasty. What I received from every state farm associate that I spoke with was very friendly and helpful upstanding service. Everything is good to go and they were more friendly and helpful than my own ins. Co. Thankful statefarm!!! You were there for me!!!!

I have been with State Farm for about 2 years.
My Family (parents&brothers) have all been insured at Kara Allison's office in Plymouth, Indiana. I have been paying my bill online instead of it coming out of my savings acct.
I get a call saying that my boll i paid didnt come through. I go to the office to clear the problem. Come to find out it was my february bill which i had not paid yet. One of Kara Allison's secretary got out a tablet and when i asked her if she was trying to get more money out of me her reply was yes. I left her office upset and told her i would be finding me a new Insurance Company. I have found a new Insurance Company and Agent. I will no longer need your service. There will never be a State Farm Agent in Plymouth as good as I or my family members had in Tom Leavell or Fred Brenner.
Sincere,
Janet Watkins

I have state farm insurance and this past month had a car crash into my front house, state farm, was there to back my family up with getting half the house rebuilt within a three days we had a house again.

When I filed a claim for a roof damaged by hail, they also check the interior of my home and paid for a small water leak. This was without me asking them to do so.

I did not know that your new agents where given less than a year to make regional managers quota's. I guess I was under the impression that agents are to be there for their ( and the companies) coustomers. Having found this out I may be finding a new insurance company after 35 years!
I was unaware that families and communities do not count in YOUR world. I guess just my money can say it loud enough.
Your Agent on Main Street in Shawano is one of the top insurance agents I have ever met. Much better than the former agent who wrote policies and sent out reminders. Which i know the main office took care of.
But as of late with a keen eye and with a little internet searching. I have found that this office is under some extreme pressure from a jacked up supervisor from a large metropilis.
I understand better than most that a qouta system is an incentive to work a little harder. But in tough economic times. Service companies need to back off just a little. Like I said before. I am not pleased with what I have found out, myself, and other will be looking to other companies if what I think is happening, happens. This may be news worthy. Headlines: State Farm Removes Agent Quotas!...?

I have been a client of State Farm since 2001 before that I was with Progressive, and I never been treated like VIP before until I joined State Farm, my agent back then, he would do anything in his power to give top notch customer service. I never dealt directly with State Farm only with Jeffrey, my agent. My Sate Farm, Jeffrey, even saved me during a closing. When I had a car accident, State Farm took care of all, I mean ALL the ordeal...they made sure the car got picked up by the towing, my rental delivered to my house and my car delivered back to me. I understand that not all business suits everybody expectation, but in my book and all that I have recommended State Farm fits the bill...the best of luck to all unhappy customer...and I do not work at State Farm.

My experience with State Farm has been a good one; you can run into individuals who could give any company a bad rap. My agent is a phenominal guy and I know that he gives me straight honest talk. On one or two occassions I have dealt with someone who is inconsiderate; if you genuinely get burned by someone, take it up the ladder . . . if everybody along the way gives you grief, then you need to change companies.

dag

I am writing to let you know that State Farm agent Arthur Ratliffe in Decatur Georgia is an exemplary employee that you should be very happy to have in your company.

I have been a customer with your company for only about two weeks now.

Today I stopped by his office to check on some policy details and when leaving discovered that I had inadvertently locked myself out of my car. Now I know this happens to lots of people but it hasn't happened to me in many years and I was quite upset and stranded with a busy schedule to complete.

Yes, my new policy with your company includes a lock smith service to get me back on the road but that could be an hour or more delay. Mr. Ratliffe, was kind enough to give me a ride home and back to get the spare key. That is service that I will never forget and that will keep me a State Farm customer forever.

Thank you Arthur Ratliffe,
Lynn Burda

State Farm is the elite on Client Fiduciary Relationship and should be the Benchmark how corporations should be in USA. If they were a bank i guarantee our crisis wouldn't of happened.
I feel like people complaining created the issues on their own and some of the problems is communication. Also claims with insurance company are devils. That is their job. Every one has horror stories but overall SF does have the best rated by consumer surveys with speed, check, transition in regards to incidents if you are insured under them.

After i graduated from college, I worked with the best financial planners in nation. His client base were doctors, lawyers, professional sports players and upper class affluent individuals. My position was analyzing clients insurance policies by identifying risk therefore fixing clients insurance risk in a fiduciary matter.State Farm was the best company when it came to matching your risk levels and not OVER or UNDER insuring agents.

One of my task was to use my knowledge and test local companies out to hopefully find an agent that acts in the interest of client-Not pocket book. I called all companies in local area for 4 days straight. State Farm was by far the best consultant and never, i mean never tried to put me in something i did not need. I asked them should i have life insurance. Agent said no because my loans were through gov not private and under co signer.They insisted that i might pick up final expense insurance so my father would not have a couple thousand expense for nice funeral for a couple bucks a year since im 24. PS they dont even write this.

I personally got rate and it was pretty high bc i was not 24. Like 400 year but I like true honest individuals and will pay for honesty. I just moved from Ohio to ca. The agent networked me to another agent and this new agent is awesome. I feel like they build a relationship over time. If i have question boom they send me an email while explaining it easily so i understand. I might be young with old school mind but i know State Farm breeds great employees and my agent has networked, helped me out in CA since im new.


This is How I was ripped off by G and P:
After understanding how insurance companies work, i realized I was one of millions that get ripped off/Take Advantage of by both Geico and Progressive see below)
I was with Geico 4 years and Progressive 3 years from age 19. They stole from a hard working college kid(me) that did not know better, If you are an Ohio State student or alum dont go to them. Go Bucks!!I realized after two years with progressive that i was over insured and a discount that their insurance consultant should discounted my monthly prem by $85 a month= 2040 2 years. I set up with them by using their cool software that says click to call while you are building your policy.

All intelligent homeowners should know that a public adjuster is always worth hiring when it comes to adjusting a claim on your own. I had an adjuster work on my behalf this year on a claim for water damage due to a faulty water heater. State Farm was professional and met all of our demands, covered all of our additional living expenses and delivered our checks promptly. If you are having difficulty with a claim, contact a public adjuster and let them handle the frustration. Plus the insurance company works better with adjusters.

From what I'm reading, the agent holding the account might be the problem. I have been with State Farm for 40+ years spanning 3 agents. All my claims were processed timely and professionally. The lady that holds my account locally is always friendly and eager to assist in any way she can. When the agent is in and he sees me come in, he comes up front to greet me.

There is rumor around here that State Farm is considering an 8.50 home owner increase. This might trigger my decision to go insurance shopping. I realize the company is taking huge hits from all the recent natural disasters.

I had a problem with a transaction at my local agency recently and although the problem has yet to be resolved, the customer service person with whom I spoke (CHRISTOPHER) was as helpful as he could possibly be from the national standpoint. I've never dealt with a customer service representative that was so friendly and understanding. EXCEPTIONAL SERVICE.

Also, I didn't have to sit on hold for more than 1 minute which is absolutely a huge plus in my book!!

THANKS!!!

People on this site are ridiculous...after reading about a quarter of these comments I am convinced that no one knows how insurance works. Take the time to call your agent (whether you have State Farm, Nationwide, Westfield, whatever...) and have them REALLY explain to you how and when your coverage is used. Not to mention learn to be self sufficient...I am assuming most people here are older than 6.

I was employed by a State Farm Agent for about 2 years. When I first became employed I was to start at an agreed hourly rate. Needless to say, my first check was $3 less hourly than we had discussed. The Agent also offered to continue to pay my health insurance bill, which in time lapsed due to none payment. The bill sat on his desk for months even after countless reminders. A year after my employment, I became pregnant. During my pregnancy I had many pregnancy related complications. The Agent treated me horribly my entire pregnancy and terminated my employment after I had been hospitalized during my 8th month of pregnancy. I have heard countless complaints like this from people who were and are employed with a State Farm Agent. I have watched employee's wages get cut after 12 years of working for the same Agent. I have been told by other pregnant women that they have been let go, terminated and also told they are going to only make commission after receiving a salary for years. The Agent's I have worked with have all quoted illegally and some don't even have licensed staff. State Farm Agent's are nothing close to a "good neighbor"!

i worked for state farm, and i witnessed people with more wealth, or political power get higher preference as far as pushing for lower premiums. i have also been given the run around between the office that covered me up until a month ago, and the claims department. when it comes down to it. the agents are in it for themselves. Their office staff work their butts off, get no credit, and the agent, who is rarely in the office gets all the credit AND commission. the office that i was recently covered by, I was in there a good 6 times in a year, and i have never met the agent. never been contacted or greeted by the agent. and his staff SLOWED my claims process. I'd rather work with a DIFFERENT friendly voice each time i call progressive, and speak to someone who knows what they're doing. State Farm is for the wealthy. i can't afford them. i left them.