Columbia Sportswear vs North Face

Customer Service Comparisons

Best Customer Service Rating

North Face has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
North Face32.56112
Columbia Sportswear28.88149

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • North Face has had 112 total customer service ratings of which 6 have been positive and 106 have been negative. This has resulted in an overall classification of Disappointing.
  • Columbia Sportswear has had 149 total customer service ratings of which 4 have been positive and 145 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: