Toshiba Customer Service Complaints - page 2

Rip-off after warranty service, they could have told me to push one button, but for $139 they installed their app ,which I promptly deleted. Go to your neighborhood repair shop.

This case started in 8/17/19 Everyone on here said they would call me back and NEVER did!
Agent id# He never gave me one but opened the ticket and said it would take 48-72 hrs. Lies! Name: Angel
Agent id# 531055 Name: Mich Supervisor in the Philippines - Again, I was advised 24-48 hrs, and on top of that he said he would personally take it upon himself to call me. He even verified my number...more lies!
Agent id# a64979 Name: Gustaff - The first id number to start with the alphabet (hmmm??) Spoke to him on a Friday, and he tells me he has to run over to the back office where Marco is to have him send me the email again, verifies my email that he supposedly sent. (put me on hold) Gustff comes back and says I went to Marco in the other building and he is not here yet, I will personally tell him to resend the email to your address (verifies my address correctly, AGAIN) and says and I will call you back at this number we have (xyz), but you might get the email before I can call so please call us when you get it immediately to confirm you got it, or I will call you at said number. ...They are sitting on a throne of lies I tell ya'!
Today, almost a month later, I talk to John Agent ID# 2210134 supposedly he is going to make this happen while I'm on the call, because I tell him I refuse to hang up till I get this email. He verifies my email and guess what?? ITS NOT EVEN MY EMAIL!
GAAAAAAAAA!!!! I tell him my email and even give him a back up email and tell him I made three more just incase you can send it to all of them! I am bound to get something right? I'm on hold again, holy sh*t balls! Take your money and RUN far, and FAST away from Toshiba!! Thanks a lot AMAZON you leach!

Terrible! I called for technical support for my Toshiba TV. I called the main line. I kept hitting the number for "TV" and was only bounced around to the laptop prompts. When I called the Toshiba TV phone number the prompt asked me to pick my age under 50 or over. I hit over as I'm 50. I sales person started talking about life alerts promotion. I asked her to stop and put me through to TV. She talked over me and never got technical help! Horrible service. Will not buy another Toshiba product as there is no support!!!!!

Biggest run around in the world. Every time I actually get a "person" to talk to, they give me another number to call. That number is busy and takes hours to get someone to answer. I ask the tech support on line and then they want me to PAY for an answer!!!

I will never by a tv by I again policy are so non helpful and for it to happen before a yr time nope sorry never again u don't stand by ur products and now I'm calling consumer affairs and formalizing my complaint

Wow ,I have a 50 in flat screen yr & 1/2 old wasted an hour n on the computer & phone yesterday just to ask a question & you have no help??!! Just to let you know it will be a cold day in hell when I buy any thing with your brand name on it
Thank you
Mark Besser

This is Shankar.T.

I have Toshiba Porteg r30-a x4300 model, i having issue on its keyboard. So i rise my complaint on 09-Oct-2016.

But still (02-Nov-2016), they said some fake status of my complaints, and its not yet resolved.

One Person (Customer Care) said, part is "shipped" wait for few days(3-4).

After i call them to where it is ....

They simply said "Sorry sir, Your product not available...!".

Then how they can said as "its already shipped." ??

Just for cut the call ??

Is this is the Service that Toshiba provides to their customer ??

I'm so tired on contact them...

Really waste of buying extended warranty on Toshiba.

Thanks to All !

Hello,



This is regarding Toshiba LED Complaint No. logged on 10-Aug-16.



Mr. Manav committed that refund has been processed for my complaint & today cheque will be handed over & LED will be collected from my place.



I waited whole day but no one turned up. I tried calling Mr. Manav on phone 8130892876 but the phone was switched off. Later I was told by customer care to contact Mr. Ramakanth on phone 9742225678, however there was no response from him even after calling 10 - 12 times.



This TV has been replaced in past.



Kindly address my complaint otherwise I have to file a legal complaint in consumer court.





Rishi Trehan

I have a Toshiba LED TV 39' which is biggest mistake purchasing toshiba.
Worst customer support ever.
My TV is down since 2 months now the new SR number is SR8H0014301.
I am being waiting now since 1 month and still no response from customer care when my Tv would be fixed which is still in warranty.
When I contacted customer care they said contact services center and when I contact them they say contact customer care, which is awful, when I asked customer care associates to transfer the call to supervisor support staff or manager they say no one is available that mean this few junk of associates are running whole Toshiba call center.
I would be doing a executive escalation and going to consumer forums and let people know abt the product and services.
If you all have shame get my Tv replcaed to new one or get it fixed asap.

Satellite C55-C. I purchased a new Toshiba laptop July 23rd. This is the second one I have owned. I did the registration etc to get started. I use Avast to protect my computer, not McAfee. I uninstalled McAfee & installed Avast and paid for it. My computer immediately malfunctioned - operating system. Got support - who were very friendly - and we re-set the computer - took hours - to factory specs, the way it arrived. They said they had to charge me either $99.99 for the service or $199.99 for a year service contract. Support then uninstalled McAfee from your end & re-installed Avast. Operating system broke again. They then said Toshiba does NOT support Avast. No-one told me that nor is this published anywhere! Started all over again & kept McAfee. I do not feel I should have had to pay for this error. NOT my fault. I feel I should be reimbursed. Please let me know.

My Grandson Isaiah won a laptop in 2015. His dad set it up but we are unable to remember the password. We are having problem resetting the password. Could you assist?





I TRIED RE-REGISTERING PRODUCT BUT THAT DID NOT HELP.

I just got my laptop for christmas 2015 and its slow. I went on line for "Toshiba customer care" and bought a $220 virus. This model needs replaced and or updated by Toshiba!

My tablet encore had a bad battery from the first. Sent in for repair that took six weeks to arrive locked up. Sent back after long argument with customer service who promised different options if not fixed right this time. Took two weeks and arrived locked down. Could not use. My different options promised turned out to be a lie and to top it all off the repair center said they saw nothing wrong with it.

Toshiba are jokes it's taken them over a month to fix a screw damage with my laptop

Dear sir

My name is Thair Hamad

I bought a laptop from you



And from the first time it doesn't work

I sent it to your dealer Zuhair Issa Murad in Jordan and it was my wright's to have another one senc it didn't work from the the first time but he said that we will change motherboard and it will be ok

He did that but the tuch screen didn't Wark

I sent again to him. .he said the screen wire is not warking and he order it again

While he trying to fix these problems he broke the something from inside I didn't notice it till some time but I was too busy to go back to him again till it getting worse and worse

I sent it again to him but he insisted that it isn't his responsibility. ... I agree with him that it's my fault that I didn't bring it back soon or arlier

And I ask him to fix the problem on my expense and he agreed

When I go to take my computer after he called me I pay him the money and sgin the paper I found the screen is too dirty from inside ...I asked him polity to clean it ...and he did it four times but it was not cleaned. .. and he said it's not his responsibility to clean the screen from incident and he can't do anything more

I took the receipt that I signed it for him ...and he refused to handle me the computer

Because of the previous matter I became very sure that this person is not a professional qualified person to do the job and I became very sure the he is responsible about the proken things inside my computer.

I send you with attachments the whole documents that I have.

And I am truly sorry to inform you that I will start a case in the qurt against Word Tushiba and his authorized dealer Zuhair Issa Murad /Jordan

And I am trying to see MR Zuhair personal but I could not.

Kindly request did you have any solution to this case or shall I proceed

Best regards

The service center in Abassia cairo has not CRM and care of TAT when rate the after sale is very poor for home appliance
The hole process for delivering receiving products .today caĺling 19319 to ask about my fan delivered last sunday .reply that data bais is under update without giving any other solution from their side in case system is down
My name
Mged

I can't even talk about it. It was that bad. One day it took 11 hours (+ $200 for Care Plus). The next day almost hours. I am a senior citizen and they took more years off my short time here on earth!

Toshiba is awlful I paid them to download a Microsoft Office Key and it was file in the system under my serial number for me to recapture. The Technical support people act like little girls they hang up the phone on you, they will give you a blue screen causing a computer virus, they will still your personal information they are not to be trusted. I had 2 microsoft office product key loaded on my computer they now only show the one that came with my computer which was a trial version. They cannot find the other that i paid for and had uploaded. They are not to be trusted dont use Toshiba Support.

my Toshiba computer has been sent in to be fixed 3 times ..now they are saying it is going to be 600 dollars to fix it ..I want a new computer or a refund.

I am a loyal customer of Toshiba Laptop, I have been using Toshiba Laptop since many years ago,
This is the first time unpleasant experience in Taipei Taiwan repair center, My Toshiba M800 laptop power button not working,
I sent to my laptop to Taipei repair center.
After one week, they return my laptop and reply motherboard was broke, they don't have such Materials, and can not fixed it.
During these time, I try to call the customer service line to ask detail problem, and All customer service line is always busy.
Does Toshiba Laptop can not repair?

I had purchased a laptop from a retailer, where I had also purchased a warranty from square trade. Toshiba hassled me to use that warranty over the current warranty that was still valid from Toshiba, and of course square trade wouldn't allow that. When I eventually got the situation resolved I had to pay for a return shipping label to Toshiba, which is beyond unacceptable since I'm sending in their defective product (disc drive wasn't working). When I received the laptop back it had a huge scratch across the back and a large dent! The shipping box was unscathed so I refuse to believe it was a shipping problem.

On my second RMA, for faulty RAM, I received yet a new scratch, as well as only a few of the case screws in place. I guess putting them all back in is too much to ask after I had to pay for shipping again.

Current state of the situation, laptop smells terribly of solder on the laptop's exhaust, the disc drive is not working once again, and I'm never buying Toshiba again. I hope someone sees this review and is deterred from buying Toshiba garbage. I hope this thing just doesn't catch on fire at this point.

I thought I was calling Toshiba and I was not, it was some independent person I got to. He was from a foreign country, He was very hard to understand. I would never do anything this company! TERIBLE WILL NEVER BUY ANOTHER TOSHIBA!!!! H

Toshiba support in Europe is basically non-existant. I have a Toshiba blu ray bdx4400. I bought it because I moved from the US a few years ago and have DVDs from both the US and Europe. I needed the region code free feature. The dvd player began just turning itself off recently without warning, I thought perhaps a firmware upgrade would solve it. Toshiba's most recent firmware has installed region lock, so I tried to find Toshiba support online. It consists of a couple of FAQs pdfs, and that is it. Worthless support. I will never buy another Toshiba product ever.

I am a professional IT consultant. I have been instrumental is recommending Toshiba laptops for years. I probably am responsible for dozens if not close to a 100 Toshiba laptops being purchased by my customers and friends. Toshiba used to be user friendly in that they provided service manuals for all their models so that independent repair people could aid owners in faster repairs then sending laptops off to "certified service centers" where rep[airs could take weeks. I recently tried to find a service repair manual for a Satellite P845t-S4305 laptop. I have discovered that none exist outside of Toshiba and their troll services. Beware, unless you want to be roped into their services, their response and their prices steer clear of these PCs. I will never recommend a product that has become totally proprietary again.

Hello I'm 70 year old wounded retired marine thought when I bought this laptop computer it would be good . at least more than almost a year . I'm disgusted with your product . not even a year and paid $700.00 dollars ' for this peace of junk now I need to buy another one .NOT A TOSHIBA PRODUCT "THEY MAKE JUNK LIKE MY LAPTOP.Thanks so much for ripping me off an American wounded soldier . don't worry now , I'll spread the good word how good your products are so no one else gets ripped ofc like me TOSHIBA. Maybe you should change your name of your products to toshitya!