Toshiba Customer Service

After sales warranty service very bad. I bought refrigerator RF610WE-PGY 4Door with a 12 years compressor warranty in Malaysia. Few months only the compressor failure. The customer service Center malaysia also very bad. When asking the staff. When can claim warranty spare parts? Not sure the spare part department. When the technician will come check? Not sure the technician. Cloud you check for me when can arrange technician come to check or replace the parts? I'm don't no just wait.
The is very bad service and impolite staff.

Customer Service was dishonest lacking the courage to indicate no warranty available verbally. Promised a call back that never occurred. product is good service reps suck

I was sold faulty unit in 2020 that 2x more expencive than the others on the market.Air conditioner Toshiba Shorai Edge AC that started making some weird noise few hours after instalation, or at least thats when i noticed it. Another whistling noise appearead few days later. The installer moved the AC to another place, put some isolations, claiming its vibrations from bad walls, but the problem persisted even on ground. The motor and the compressor died within first year. The sound persisted even after repairs. They told me to turn on the TV louder so i wont hear the sounds, but they were blaming everythiing from my windowd, so the building and walls where i live, just not the AC. Finally they admited its from the AC but still refusing to replace it. Now im waiting for some software update that was supposed to fix the problem, but after waiting monhs, they told me they lost it during transport, so now to wait some more time, and the warranty ends in 3 months, so i think they are just delaying untill then. Its been almost 3 years now, and all i can say is very bad product, extremaly poor after sale customer care, and i have found quite a few people facing the same problem with the weird sounds that the AC makes, and all unable to get solution for the problem. I dont understand why they are not replacing the faulty units, it can happen to any company that small percent of the sold products are broken, but they are replacing them imediately. Toshiba simply cares only for sales, and making money from people by selling broken units.

I bought my Torshiba washer and dryer June 2022 and it stopped working properly in June 2023. During the dying process water overfills the machine it gives an error message and locks clothes in until water its emptied and the machine is reset. Having a 60 month warranty I thought no problem, I'll call and it will repaired asap. I called the Midea call centre on 26th June and was shocked to be told to log an online service request but I did. I received an email that day saying a technician will be in touch to assess and repair. It's July 6th and I still haven't received a call from the technician. I have made several call to mastercare who has pathetic customer service skills who transfers me to the midea department with the same poor customer service skills. What do I do???? You guys will be loosing loyal customers if your products give issues after 1 year and the after sales service is so horrid but from the other complaints and no responses I'm assuming the best thing to do is to stop using torshiba products and tell everyone you know never to buy them either!

I purchased a brand new 2020 model 32LF221U21 Toshiba Fire television in April of 2021. It stopped working on the evening of June 8, 2023. It went from audio and no video to absolutely nothing in a matter of minutes. Contacted Toshiba on numerous occasions, as well as Best Buy (point of purchase). No help from either. Toshiba reminded me that the model was out of warranty, and offered the company's regrets.

I bought a large, fancy, expensive Toshiba wall-mounted A/C unit, with a supporting framework. I used it for the second half of last summer.
This summer I got it out to reinstall it. I couldn't find the installation instructions. Toshiba's customer service was able to provide me with a PDF of the manual, which does not include instructions for the supporting framework.
I spent almost an hour online with a Toshiba customer service representative trying to get help tracking down the support. Their website advertises all kinds of supporting products, but the C.S. rep was utterly unable to help me at all. They could not find anyone in the company who knows anything about the support frames.
It's pushing 100 degrees out there, and I've got a super-expensive, fancy Toshiba A/C unit that's useless because it's too heavy for my window. And I have all the parts needed to assemble the support for it, but no idea how to do so.
The C.S. rep was friendly, and wanted to be helpful, but they had no training whatsoever in products sold alongside their A/C units. It's the company's support that's abysmal; it wasn't the nice rep's fault.
I gave up on the chat rep, and called in, just in case their phone reps have better training. But by then my roommate had tracked down the support framework and found a YouTube installation video.
My roommate ended up being a much better customer service rep than Toshiba could provide.
Lousy work, Toshiba. Teach your reps about the products that make your product work. Teach them how to refer customers to someone who knows about more than just the A/C unit.

Can't believe how bad Toshiba after-sales service is. There is no follow up and call back when one is expecting them to be prompt and be on top of the matter. My machine was bought in June 2022 and broke down in Feb 2023. Horrid!
They have lost another customer.

Bought a Toshiba washing machine in June 2022. The machine started to break down in Feb 2023. Thinking it was my luck to run into mechanical issues of an electronic appliance, I was even more appalled by how Toshiba after-sales service was. It was zero. A patience me have rammed up frustration after waiting and waiting for call back. It was the same statement from the customer service end that the person in-charge will call me at the end of the day and to no avail. It is a shame that Toshiba does not provide reasonable customer service care.

We have a Toshiba water dispenser which was having issues with "over cooling" (freezing the water) we called your service centre in Manila, they arranged a tech to assess. They advised the temp sensor needed replacing, it had to be ordered. We accepted this and asked them to process the order and fitting of replacement. It is now approx 3 1/2months since the initial assessment and so far is not repaired. I don't think this is the type of service Toshiba should be providing or have their customers to expect.

Purchasing two backup devices from Toshiba has been a great learning opportunity for me. Having experienced your total lack of immediate support has taught me to check out such support before purchasing. I called the number on your website and it directed me to a second number that is not in service. There is no Chat option. Nothing. Zero. The customer is complete on his or her own. Try to send an email? No such address exists.

I will not make the Toshiba mistake again.

D. Goldman

I had a Toshiba FireTV that the internal panel blew out on. It was within the original warranty period. After a month of requests for a warranty call - the Field Tech came out and destroyed the tv - and then took it with him. I still have no replacement or refund for my warrantied tv and have yet to have anyone from Toshiba/Hisense contact me. When requesting to speak with managment - I get a run-around and always "you will be contacted by management within 24 hours to resolve your issue. This has been for 3 weeks now and no contact from anyone at the company. I will NEVER again purchase a Toshiba or Hisense product and recommend that no one else does either if you want a solid product and an honest company.

This should be called: Toshiba customer non-service. Only time you can talk to a real person, they try to sell you something or are unintelligible.

I have had good thoughts about Toshiba except for the last few years. In the past I bought a laptop, flat screen. and a EXT HDD. The only product that has worked continuously is the HDD. The first TV I received only had half of the screen working. Got a replacement and then could not use the tv as a second monitor for pc or PS4. Called support, took about 10 calls and a few days to get in contact with them. It came down to them telling me it was my computer. Tried with Toshiba laptop and that did not work either. Would not replace tv it was after purchase date warranty. Gave up, and with the laptop it is slower than a snail. Cannot haveto many software products loaded or it will occasionally freeze or almost completely stop.
That was the problems with Toshiba in the past.

Brian

I ordered a recovery software usb for a laptop that did not work. I cannot talk to anyone at toshiba. I tried a chat session that corrupted files on my pc. I am out of 40.00 dollars and cannot get a replacement. Toshiba's support does not work!

Purchased a TV. Lead was so short so it could not be wall mounted. Even on the floor length too short. Called customer services said its not a fault call Costco who I purchased it from to see if they could do anything. Called them they were just as useless. Why are they selling products which are not fit for purpose.

Worst customer service ever, contacted Tohiba customer serice at Midea Amercia Corp, 759 Bloomfield Ave #386, West Caldwell NJ @ 855-5313 with a defective cooking tray on a recently purchased toaster oven (AC25CEW-CHBS) After two months of endless e mails the issue has not yet been resolved. Customers sevice standard response we will be getting back to you in 1-2 days,(have e mail chain saved) Last contact from customer service was 12/2/2021. Horrible customer service will not buy again.

We are in sakarya / Turkey we bought a TV - Toshiba they told us we can't open it from the box until some body from the service company come to control the new operating so we will not loss the guarantee , and its 48 hours no body visit us or contact us the TV still in the box ??? Very Bad setvises from Vistal company whom are in charge of Toshiba in Turkey ????

Toshiba service suck and dodgy... please avoid use this brand..
Bought refrigerator GSRS 682.... Extremely unhappy with service????????

Bought Toshiba toaster over, stopped working, no one at Toshiba would help me, item still under warranty. Customer service was awful. I repeated over, over again as I kept getting transferred, my case # ,order #, service people names, time, dates I called, no help at all. Will not buy another Toshiba product just for this reason. Will not recommend, either!!

Utter garbage and a customer service team comprised of liars. They will take your money for expensive products that break immediately and simply ignore your request for assistance.
Minus a billion stars. Never buy their trash.

Hi ! I bought toshiba washer model AW-J900DS , it was delivered to me on 18/9/21, I have been facing few times alarm E4 issue, recently another issue during the spinning process, it just stop (suspect unbalance) and it activate the water refill repeatly, today I try to wash a bed sheet from 4pm wash till night time 1020pm it still cannot completed & waste alot of water as it auto refill the water at max level, no choice I took out the bed sheet put into my old washing m/c to spinned it dry . can I required to exchange this washer ?? if every time I use the washer I need reset or make adjustment I think is useless m/c to me as i always wash my cloth when i went to work, my old korea washer don't have this issue. please advise

I purchased the Satellite with Windows 10 a few years ago. It's. POS. I wasted $1400 on it.

Absolute TRASH. I purchased a brand new AC which suspiciously stopped working the day after the 1 year warranty expired despite very little use. My 1 star rating resulted in a request from Toshiba customer service, which I responded to. I then provided my receipt and serial number as they requested. They said they took my complaint to heart and would contact me with their "next steps".

Turns out next steps from Toshiba are to ignore problems until people give up.

Do not trust this company. They produce garbage and their customer service is the worst I've ever encountered. Spend your money on ANY OTHER PRODUCTS but avoid this trash no matter what.

TERRIBLE AND RUDE SERVICE ENCOUTERED.
The technician serviceman from Toshiba was so rude!!! After coming in, he left his file on our groceries, which were on the floor. He took a look at our fridge and told us this is not from Japan. After telling him how the door of the freezer can no longer close tightly which resulted in foods defrosting, he said that the quality of the fridge is just like that and he cannot do anything about it. He told us it is our fault for not closing the fridge gently with both hands thus resulting in the top freezer door to to bounce open constantly.
He went on to demonstrate to us how he closes the fridge door gently at home with two hands like how he would caress a baby. Who closes the door like that and its not like we slam the door! The freezer door should remain close with reasonable force applied when closing the fridge door and not pop open like what is happening now.
We WOULD NEVER BUY FROM TOSHIBA AGAIN!

This is not something I normally do. I have had a Toshiba TV for 3 -4 years and it died. My previous TV lasted 20 years. I just want to say I will never buy Toshiba ever again.

Stanley the technician came to adjust my fridge freezer door that didnt close well without force. He did it speedily. I also queried on the energy saving rating sticker ugly mark left on fridge when i tried to peel it off. He was so kind he helped me to scrap off n sprayed WD40. All with politeness and a smile. V good service experience from Toshiba after sales service.

The Toshiba Plus Care is very friendly but had to call 4 times to get it fixed(Yahoo would not respond). They ordered me a flash drive for $39.+ which I did not need. The last person said I could not return it This is crazy!!!!! Just hope this last call worked. I was on the phone for 1 hr. whereas the other calls lasted 3.

My mother encountered a serious hacker this afternoon, and I contacted customer service right away. I was quickly transferred to a malware and virus specialist within the company, and was effectively able to disable the hacker and remove the malicious software installed on to my computer. The service was time consuming (about 5 hours), but worth it. Not once did I have a problem communicating with my customer service representative, and she was very kind and efficient. I would rate my experience very highly among my previous experiences with other companies.

Had problem with laptop battery within warranty. contacted them through telephone and gave them my device data. Within a week I had a new battery, free of any charge, and didn't even have to return the old one.

Had an issue with the battery of my satellite toshiba laptop. Call up tech support, went through all the troubleshoot and they found something wrong with my battery. Arranged for a new one to be delivered to me without me needing to do anything further.

Sister's Toshiba laptop's hard drive died. I called Toshiba. They wanted me to register the laptop. They wanted me to send a copy of the receipt. Sister hadn't found the receipt yet. Toshiba called me back a week later inquiring about getting it registered. Told them we haven't found receipt yet, sister thinks she bought it in Oct or Nov 2014. They pass me to registration people who determine the laptop to have been manufactured in December 2014. They went ahead without the receipt putting the date down as 12/31/2014. They then needed me to choose to pay $30 for their box or take my chances sending it to them in my own box. I choose the $30 Toshiba box and sent it to the Repair Depot. I got it back with the hard drive fixed (including the OS put back on it) AND the power cord plug in repaired (including a couple of screws that were missing). They made it like brand new. They did a fantastic job.

Their customer service was excellent from my experience. My PC was having a boot configuration issue but the lady I was talking to was really nice plus she found a quick and easy solution to the problem, Thank you Toshiba.

All you people like sending all these negative feedback when there's a problem. Is there anyway that you people post something positive? A little credit for the hardwork provided by the tech from whom you asked assistance from? I'm sure that out of 100% calls received by them, 80% goes to getting the issue fixed and out of this figure, only 5 to 8% only returns positive feedback. #justsaying

We are using two Toshiba refrigerators and I must say Toshiba's products are really long-lasting. It's been nearly 10 years we have been using them. Yes there were some problems a couple of times but with their customer service, they solved it for us.

We are really happy with their provided services and would definitely recommend others. And yes how can I forget, we got Toshiba LCD TV too. Thank you Toshiba for your great products.

If you don't like our products, you have several other choices. Toshiba will get along just fine without you little man. Chances are, whatever brand you purchase will have our internal parts so you are stuck little man. Unlike you, our customer support techs are well trained and qualified technical specialists. You know nothing so get along little man. You know nothing but how to compalain and speak rudely to your superiors. I have technical degree from University little man. You show your ignorence when you speak.

I called after I woke up one morning to my mouse on my Toshiba laptop not working. Everything else did, but this! I have never had any problems with it until now. When I was connected to a young gentleman he was very sweet and helpful to me. I do not recall his name, but I was so pleased with him! He helped me and got my mouse back to working (F5 if any other girls have a blonde moment like myself)! Again, I was very pleased with him and he was VERY sweet to me and helpful. I did get the reference number and it is

Even though my computer was under 1 year old, the automatic system told me it was out of warranty and I may be charged for their services. I was not charged and had a pleasant experience. I am sorry however, that I did not catch the gentleman's name.Thank you again for helping a desperate girl having a girl moment! :)

Mocha McGrath

I have a problem with my Toshiba Television.i phoned Toshiba customer service they gave me the number to call my nearest repairer.they were 160 miles away.i had to wait a week for them to collect the tv.now a week later I phoned them for a up-date they said that they are waiting for the part that they need to replace which will take another week to arrive then it as to be retuned to me.my question is why cant I get a nearer repairer.it seems that rural areas get poorer service than cities.

Will - unsure how to contact you - but because of your 'tech support walk through' you have made our Toshiba enjoyable... Sorry I gave you only part of our email address:my mistake...They should clone you - or at least give you a substantial raise!
a very satisfied customer...

Toshiba has excellent customer service! The nice lady who helped me resolved the issue in a matter of minutes. She was also very friendly and patient. I think she deserves a promotion!

I purchased a toshiba laptop around a year ago. I purchased service contract as always. They come to my house and fix the computer. I wouldn't give them a 100% satisfaction on the repair, but the customer service was good. I ALWAYS tell people they need to purchase a contract!!!! I have had more luck with Toshiba then I have with Dell and even my laptop fell within the first week of purchase and they replaced the screen with no problems. They call me and come to my house to fix it. I only buy computers from the company directly and with the onsite service contract. Toshiba has come through after a rocky start. Computers are complex and expensive to fix. Many things can go wrong from viruses(they don't fix) to liquid spills and computer hardware problems. It is a very delicate and expense piece of equipment and seems as necessary as a phone or car. The additional money to spend, in my opinion is a necessary expense and well worth the peace of mind. With this contract most all the problems mentioned in the negative comments would be eliminated.

I purchased a Toshiba Laptop computer in January of 2011 from Best Buy in Las Vegas. In the process of the set up via the Geek Squad, it was necessary for Best Buy to replace the original computer, as the Geek Squad did something that rendered it unusable. Rec'd the replacement in Feb. of 2011. In Week of June 17, 2012, the laptop was declared unfunctional by my personal (paid) computer expert and advised me it required new Monitor Screen and new Keyboard after less than 18 months minimal usage by me. After a morning of trying to connect with Toshiba customer service, 4 hours, I was unable to get through to anyone willing to help me. Found a way to connect with Toshiba Corporate HQ in Irvine, california. Was totally disenchanted with the Toshiba product and requested to speak to someone in Customer/Public Relations about the lack of Product Support, Product Reliability (a computer literally frying itself in less than 18 months), etc. Was able to be correct with a Ms. Robin Morales (at the corporate level). Am happy to report that when I expressed the above, Ms. Morales, too immediate action. The bottom line, within 10 days, not only did Toshiba arrange for my computer (at no cost to me) to be returned to them; rec'd call from Ms. Morales acknowledging the receipt in 24 hours. Less than 8 days later, my product was returned to me as a virtually NEW computer. I could not be happier. My entire view of Toshiba has done a 360 degree positive rating. And I love my Toshiba Computer. Contrary to what I believed (this company has no respect for its customers; has made it very difficult for clients/customers to reach anyone to voice their concern), I now feel that there are people in the Toshiba Corporate Structure who do care. I shall be forever grateful to Ms. Morales and her prompt attention and action on my behalf.

M. E. Kohns, Las Vegas, Nevada, 7/6/2012

I had a Toshiba laptop with some flaky, intermittent problems. I was very concerned that I'd ship it in for warranty repair and it would be returned without repair (as Dell has done to me a few times) due to the problems being intermittent. They must have either believed me or tested it carefully enough to detect the problems, but either way, they replaced the system board and hard drive.
Very fast turnaround, shipping at their expense.
One major downside to their warranty repair is that they insist that you include the hard drive. This required me to back it up and remove confidential data, etc., which was a hassle.
Overall, I'm very happy with how they handled it. Would have been easy for them to claim that they could not detect a problem (it would show up like once a week or less), but they repaired it.

--Forwarded Message Attachment--
From: [email protected]
To: [email protected]
Subject: RE: Recovery Instuctions; [Incident: 120324-000662]
Date: Sun, 25 Mar 2012 08:27:25 -0700








To whom it may concern: As a Toshiba PC owner, I telephoned Toshiba Technical Support March 24th 2012 ( Jolex Cabriana ) assisted me in getting my pc up and running.

I'd like to have Jolex recognized as someone i would not hesitate to contact in trouble of need. I found him very knowledgable and friendly in his assistance

with me. In todays society it is so difficult to find excellent customer service, and i believe Jolex Cabriana displayed the type of customer service that is

lacking in todays customer support.
Again, thank you Jolex Cabriana..





Rick Thues

This letter of recomendation is to "laudate" case worker "Brittany" on her excellent performance of energy, professionalism & expertise in resolving CASE #120305-000976. Since January 12, 2012 I have been waiting for Toshiba to send United Radio & Services in Syracuse, NY, the necessary "part" to repair my TV. I had spent HOURS of my time on "calls" to Toshiba... just to get the "Run around"! Hours of my time, out of pocket money, filings & aggrevation spent by me to get the necessary "part" from Toshiba's PARTS Dept.to its SHIPPING Dept' so that United Radio & Services could make "repairs". Toshiba was unable to complete that request. I own several companys & do NOT have the time for what I had to endure! I was finally fortunate to speak with Case worker "Brittany" who was able to..."Get the job done". Brittany was very professinal, polite & well spoken on our conversations via phone. I would "Highly Recommend her for ANY position to ANY company needing a reliable employee whos "compedent, professional & deserving "good" compensation to show their appreciation. They come "Far & Inbetween" in this world.THANK YOU Brittany, Charles M. Allen. Email:[email protected]

Toshiba Customer Service refused to speak with me without my credit card information. I was told to power up my computer followed by there was nothing they could do. All charges are non-refundable.
I then spoke with a different Toshiba Customer Service who informed me they do NOT sell recovery discs. When I questioned this she insulted, repeating her ignorant instructions. When I asked to speak to a supervisor, none were available for several days. A third employable did direct me to the place where I could order the recovery discs. After having been robbed and lied to, that was too little too late.
My complaints have not been responded to by Toshiba.
I will file a complaint with the BBB including names, dates and record numbers. I will also post on every site I can find.

I recently was involvced with Toshiba's television customer servive in Ontario, Canada. I found them to be very professional and responded to all my questions promptly. I really felt that I was a valued customer and they went out of their way to prove it. Keep up the good work Toshiba Canada.

thankyou toshiba your help was brilliant and the problem fixed thankyou savaal. regards norma

The first time I called was to learn how to do dubbing as I had trouble getting it to work following the directions. They were friendly and very helpful. He told me how to do it and I changed the order of the directions in my manual.

My Toshiba flatscreen quit working after 6 months. As other people have noted, the wait to talk to a person is long. As I was waiting to be connected to a person, I came across these reviews and became alarmed that I may be in for a difficult process with customer service. Nothing could have been further from the truth.

After about 45 minutes of waiting on line I reached a person who took down my information and transferred me to a supervisor. She was very professional and asked me to submit a receipt and told me that I would be contacted in 2-4 days after they received the proof of purchase. She gave me a direct line so that if I had questions or concerns, I would not have to wait in the future. I actually did end up with a question and when I called back the phone was answered by a live person and my question was immediately answered.

I submitted the receipt and was actually contacted within a few hours. The new representative apologized for the problem I was having and arranged for a new TV to be shipped and our old TV to be picked up. The estimate for shipping was 7-10 business days. The TV was actually delivered a week to the day from my call, so 5 business days. The man who delivered the TV was very helpful and made sure the new TV was working, then packed up all the boxes and bubble wrap and the non- working TV. Nothing could have been easier.

I would like to compliment you on the outstanding staff I had had contact recently. Kudos should go to Lou, Richard, Thomas and Yell (spelling) regarding case #11208-005107. It was apparant that the factory that repaired my laptop made every effort to please the customer and let me continue to take pride in the Toshiba product even though I had confronted problems. Whenever speaking with a representitive, it was professionl, positive and pleasant. I am not only pleased to have such a fine computer but also pleased to be put in touch with such high caliber individuals.