Prudential Customer Service Complaints - page 2

My policy loan till now was not in my account, but interest already start charging

They suck! They lie! They always have an excuse about paper work, or timing. They make things 10x more difficult than necessary. You can have all the paperwork done on your end and they'll come up with something so you don't get your money DO NOT TRUST THEM!

They suck I was on hold for 3 days before I reached customer service . It was unbelievable.

worst customer service. automated phone system is useless. trying to find information on a prudential group annuity contract number GA-5298 from union carbides retirement program. managed by the prudential asset management company. 71 hanoverroad Florham Park NJ.

Prudential just doesn't care about customer service - I haven't been able to access my retirement account for aver a week "due to technical difficulties"
I am locked out of my annuity accounts because Pru forces a password change then will not accept a new password
I have now been on hold for over 30 minutes listening to crappy music and messages about how important my call is - this is rediculous

Very slow atthe claims process. Defiantly not impressed! Ive called repetitively and they keep pushing back on when the claim process will be finished. The paperwork is pretty clean cut so im not sure what takes them so long. Being a benificiary after a death...the drag their feet big time.

Three full days on the phone with non English comprehension customer service people. They all have a stupid script and don't LISTEN to the issue you're calling about. They just keep transferring you to someone else

No one ever pick up, how can that happen.

Absolutely abysmal customer service! Try ing to get a small check from an annuity is like pulling teeth! Have called 4 separate times still no check. Had to put a stop pay on the first two and asked that the money be wired directly into my account. One week later still no money in my checking account. Called customer service and spoke to a manager who told me it was mailed after all. WHAT!!!!!???

OMG........tried to change my dividend options from primary=pay premium and secondary=increase insurance to primary= pay premium and secondary=pay loan. YOu would think we were designing a rocket given the confusion levels. Too, the manager or lady who claims to be the/a manager... you cannot understand her......her diction and dialect are AWFUL!!. Thought I finally had it settled and arranged despite their confusion but three days later the SAME "manager" calls me back and I never could understand why/what....I finally told her.......elevate my issue as high as your President if needs be but I'm hanging up now and expect a call back from someone at Prudential that is not confused and/or I can talk with and understand. These guys better be glad I took out my whole life back around 1988......I wouldn't take out squat today based upon this latest experience. REDICULOUS.

I called to. Inquire about a conversion policy since I am retiring and spoke to Rose #10130059 she would not have pass my contact information to an agent in NJ for rates unless I gave her my zip code.

My moms Attorney has been trying to cash out my Mothers annuity since November 2016, yes 5 months. Its only $21,000 and so far because they wont cash it out so shes had to pay triple that about to the nursing home. Cant file for medicaid because of the annuity, Prudential wont give the money to her. We have sent in the Power of Attorney 6 times and each time they claim something is missing.Attorney has spent Hours and hours on the phone with them and they still wont release her money. No one has a clue what the last person said. I am telling every single person I know...DO NOT DO BUSINESS WITH PRUDENTIAL

A prior company I was employed with had our 401k money with Prudential. They decided to close that and we were notified. I sent in all the information on the rollover IRA that I wanted the money moved to. I even called about it to verify the process. Buty they rolled the money into their own Rollover IRA at Prudential. I immediately called them when I got notified of the rollover. They claimed that they never received any information from me but I could close the account and roll the money to where I wanted. So, I did. However it cost me fees to close the account early and process the rollover. I complained about this but they refused to waive the fees, etc. As far as I'm concerned, they just stole from me by messing things up. I will never do any business with Prudential for any reason again. If they are going to squeeze their customers for every little bit of money and take no ownership or make any accomodations, then they aren't a company worth doing business with.

My experience has been horrific ,two many phone calls to sort out a issue , nobody came back to me with answers as promised , problem still not sorted 6 week s later , now told because I'm nearly 60 I will not get problem sorted although they cant tell me why , only that that's what the computer says !!

A Prudential rep sold me an annuity he had to have known was inappropriate for my portfolio, presumably because he got a high commission for doing so. He created a ill-founded sense of trust in me by pointing out that another Prudential rep had sold me products that were double charging me for fees through a mechanism known as wrap fees. He also pointed out that n annuity I owned had a least a similar performance record to another annuity that offered a bonus upon opening an account. He suggested that the rep who sold me the annuity did so because it had a higher commission. The truth of things like this are very difficult or impossible to discover, because Prudential will not tell you what commissions they give out. Anyway the knew rep tricked me into buying another annuity, even though I am far to young to hold so much of my portfolio in annuities. His false reasoning was that this annuity he was offering would so out perform other products that the resulting tax bomb it was creating would be compensated for and then some. He was wrong. The product is not outperforming many other investment options. If he did not know this annuity was not such a great investment vehicle, he is incompetent and lazy.
When I tried to exit another annuity I hold with Prudential, since that one is out of its surrender charge period, I have been met with hurdle after hurdle. Every contact I make at Prudential refuses to return communications, transfers me to other dpts. etc. etc.
Ultimately, Prudential incompetently, lazily and/or purposefully contacted the wrong rep when claiming that a medallion signature guarantee was not clear on transfer paperwork I submitted. Because of this error in service, my withdrawal from an annuity, spurred by Prudential over selling me annuity products, failed.
Subsequently Prudential has failed to assume responsibility instead forcing me to pursue legal action to resolve a clear error that is entirely Prudential's fault. Clearly, Prudential does not want me to move my money from their management, but to prevent me from having access to my own money is a violation of the legally imposed fiduciary duty that Prudential owes to its clients. Apparently this does not bother Prudential.

P.S. The exceptions department at Prudential is a joke. No one will let you talk to anyone who works in this dpt. If it even exists, it is only to create a façade suggesting that Prudential cares about its customers. They do not!!! The company is full of scammers, thieves and generally immoral employees.

Well here we are again,it took till Mid December to get some draw down money,despite starting the process in October.This they said was due to setting up the account etc. and any future requests for money would be sorted in 28 days...............however 7 weeks later......Usual rubbish,no one knows or cares,they won't put you through to ppl concerned or "It will be paid within 5-7 days" which I have had thrice now! Awaiting a call this afternoon......

I have life insurance and did have a pension with this company I was told I have canser back in april 2015 so tried to take pension out but it took until july because not sending paper work my company I worked for payed for my life insrance until it went bust in jan 2016 so have contacter prudential to pay it but was told i need paper work I not received as yet the is over 4 weeks ago I think they are trying to get out of it

3 months after retiring and i am still waiting my pension! Bunch of lying tossers(deny receiving paperwork even though it has been sent recorded delivery!)Utterly symbolic administration! DO NOT USE THIS COMPANY!

Problems returning calls,the extension numbers are not correct message kept saying to access mail box use access code, I didn't want to access anyone's mail box I only wanted to speak to my claims adviser, who decided I didn't have a claim after all, the assessor reported storm damage. The adviser disputed that, from photos sat at his desk.

I have a compliant regarding service from Agent David Huhtala, Dewitt NY office. On October 16, 2015 I signed papers to file a death benefit claim. Your agent told me it would be 2/3 weeks to receive the check. When I didn't receive a ck after 3 weeks I called Huhtala on 11/9 and 11/13 and 11/16. He finally called me back on 11/16. His story and it is a story, the office was being renovated and phones were not transferring. I asked Huhtala what was the hold up on the claim and he told me another story, he said there was a problem with the faxed paperwork. Today I get a call from the claims office they didn't have an address to mail my claim. I asked the person when she received the claim and she told me they received it 11/16. You see the issue, he lied to me about everything.
I feel you need to know this.

The ladies in the claim office were helpful (l hope ) and will have a check to me in 3/5 days. (I hope). As for your agent Hahtala, well I'm done doing business with him and Prudential.

Mary Lou Dunn

Incompetent staff who can't follow simple instructions,lost paper work,advisers who can't advise "it depends" or "a few weeks".Try and complain and they won't put you through to anyone!! E-mail down! My retirement has come and gone,due to have a family holiday at the end of November with some pension draw down money,but that now seems unlikely as "paperwork will be sent out by the 20th" DREADFUL service.Lost paper work!!!

I just have to vent how you dropped me after 30 yrs of paying I started collecting SS AND WIFE GOT CONFUSED when check was coming so we were late or check didn't clear in time so you TOOK 30 yrs of my money threw me under the bus and you said good less we have to pay out you prudential are the scum of the earth

Prudential sent me a valuation for transfering my pension funds into an overseas QROPS. After I had accepted, within timespan of thier written offer, they told they were no longer allowing these transfers "until further notice". Basically they refuse to part to with the money. Legal and General no problem. Trying very hard to complain from NZ but can't speak to anyone because I go bankrupt before my call is answered, can't complain on line because secure complaints web portal is "experiencing difficulties".

My family and I are newly covered (2nd Qtr., 2015) under a grandfathered dental plan ( they quit new business in 2012...dont know who that says more about...them or my employer...)
Anyway,3 of the 4 covered members a adults if legal age?
Yet, Prudential, in its cost savings, big bonus corporate way issued only two id cards.
Needless to say, tou cant get in touch with a live person who can actually help.
So, I guess my bottom line gripe is:what kind od a moron makes a blanket policyto send out only two cards when three of the 4 covered insureds are legal adults? I mean other than a cheap ignoramus that focused inly on cotrolling cost and inconveniencing the people paying the premiums, i.e., customers?

Prudential is the worst!!!!
Their website is all but useless and the "support" agents are not any better
I was misled by a Prudential agent and as a result, I will be getting HALF of what I was promised at the time that I bought an annuity. It is extremely difficult to deal with then in any way.