Prudential Customer Service

Hopefully everyone reads this but Prudential account we are not able to log in. And it will direct us to a telephone number which they never answer or they hang up. I tried several times to call within a week and everyone ignores the calls. If a person is not happy where they work why don't they get another job why stay with the company if you are not happy. People do not sign up for this Prudential account or empowered account because they will ignore you completely. As I've always said many people are just there for the money they don't really care about anyone. If you people continue with your attitudes and not caring about others a company will no longer exist because so many people are putting in negative comments on here.

After having a burst in my kitchen. I'm still waiting for a response. I wish to claim but no ones responded to my claim. This is ridiculous
. I'm out of pocket as the plumber wanted the money first. So where do I go from here??

Prudential paid out a life insurance claim to an invalid party two days after the death is our father. We've been waiting 4 months for them to correct the error. We finally heard from them only after filling a complaint with our state's insurance examiner.

I have spent over five hours each of the past three days trying to speak with you by
phone for the death of my husband, who carried your life insurance. I am furious!!!
Dealing with the death of my spouse is bad enough without being ignored by a company that should be helping me.

You can't understand anything when they talk English language a (MUST) not a foreigner trying to speak broken english.

I was on hold and waiting 55 minutes for Prudential customer service. I finally hung up.

They obviously dont wabt to talk to their customers...automated lines, transfers, 10to20min holds,
Then cut you off...4yrs of this...
Today recording offered to have automated call back to avoid 20+min wait...I was cut off before I could enter my call back number.
0 rating fir this excuse if a customer service dept!!

Dad died recently. I have spent hours trying to get some damn body on the phone to close out his life insurance policy on me that I've been paying for, a couple of months. He couldn't take care of bills. Idiots want me to pay another monthly payment by 8-1-23. My Dad's been dead almost a month! Greedy incompetent Idiots and the Good Lord does respect Righteous Anger. Prudential Sucks!!! ??

My father, who passed away 6 weeks ago, had 2 policies with Prudential. I've been trying to work with them for 4 weeks now to process a claim and they its been nothing but a runaround. Staff I've spoken with is astonishingly untrained and thoroughly disinterested. It feels like they are trying to wear me out to the point where I just give up. Even USAA did a better job, much better.

Worst customer service. After 25 years of Customer Sevice with the airlines. And having retired its sad. My request was simple phone contact change. After two trys being unsuccessful. I now have to call my financial planner for updates.

I have never been inclined to Google "horrible customer support" until this interaction I just had with Prudential. Like someone said above - How are they still in business?

How can Prudential stay in business they are so inept.

Cannot stand this company. They're confusing and complicated for no reason. My employer switched to them and that's the only reason I deal with them. For reporting intermittent fmla absence, our old provider would allow us to log into our account online and report the absence ourselves. Took 15 seconds. Boom and done. Prudential makes you call, go through a 30 minute questionnaire, then speak to someone for another 20 minutes asking questions they have on file. Every single time. They'll ask about your work schedule. Why??? Just ignorant. Prudential is an absolute nightmare. Let us log on and report our absence and it would help. But only report. Just ask for date and time like the old company. Don't ask a bunch of other useless questions. We HATE prudential.

YOU WILL BE SORRY! LYING THIEVES, 40 YEARS OF IT. I bought a small life insurance policy as a young single woman, intended only to pay my funeral expenses so no family member had to come up with the money. I have asked my family to give me the cheapest cremation possible. My father was the original beneficiary. Then I got married and changed the beneficiary to my husband. Thirteen years later he wanted a divorce and I have not seen him since and have no idea if he's even still alive. I told Prudential I wanted to change the beneficiary to my brother. Prudential said I had to have written permission from my ex husband to take him off the policy that I bought and paid for myself before I married him. It took SEVENTEEN YEARS to get Prudential to take my ex husband off as beneficiary and put my brother on. If I had died in the meantime, Prudential would have just said they couldn't locate the beneficiary and they would have kept the money. Now, more than 20 years later, they still take all my dividends and give them to themselves to buy me more "paid up insurance" that I don't need, and have told them I don't want, and have asked that they send me a check. Two years ago I spoke to one of their representatives who said she would stop this and there was no reason they couldn't have stopped it when I asked, and here I am with another notice for how much additional paid up insurance they have added to my policy. When I call the number on my policy I get a call center in India with incomprehensible so-called English. Prudential Insurance are thieves and con men, and if you check you will find their customer ratings are "well below normal for the insurance industry". By the way, I used to drive past a burned out hulk of a house every day on my way to work. After a year, the owner spray painted across the front "I own a piece of the rock". This all should tell you everything you need to know about Prudential.

Don't even consider one of their annuity products. Mine lost value and would have required living and collecting for 30+ years to recoup.

The worst customer service I have ever experienced makes Comcast look good.

Prudential Life Insurance in Hong Kong: Avoid At All Costs!

Around the beginning of April 2022, my mother in law was murdered by the JJ vaccine due to Acute Myocardial Infarction (well documented vax side effect) and while this situation has been very sad for all our family, we had to move on with our life.

That meant dealing with things she left behind, sorting out paperwork and all those things one has to do when a loved one passes away. While going through that, we came across a life insurance policy she purchased when she was living in Hong Kong 20 years ago with Prudential Insurance Hong Kong (sorry PRU no free link!)

So let me repeat that: 20 years ago she bought a prudential life insurance - now there are 3 beneficiaries and we want to get the money which Prudential has to pay, after premiums were paid for circa TWENTY YEARS.

First of all: when you call Prudential in HK it will take you on average 30-45 minutes on a paid international customer service helpline - thankfully we can use some online solutions otherwise this would have been really costly.

We prepared every question we could come up about her life insurance when we first talked with them, next to that when we were confident we had all the information, we proceeded to fill the PDF we found on their website with all the required information available.

That claim document was sent via UPS Express (the fastest and costliest option possible) at our expense of course and it took about 10 days for having a response that they went through the documentation.

First we were told that the claim would get paid within 2-3 weeks after receiving the docs (provided that everything was in order - pay special attention to that).

After tirelessly calling Prudential at our expense every single day for updates we managed to speak with this person Amanda Ching which at least took the responsibility of calling us and she started calling us back every day, although sometimes she would call back only after being on hold for 30 minutes (because she didn't call when she said she would call) which we found bizarre... anyhow.

Just last week we thought everything was complete and she was waiting to hear back from the Claims Department and guess what? Turns out there are MORE requirements needed! Couldn't she say that all at once? Of course not, because this is a delay tactic!

So, we were told that more documents were needed for our particular situation, oh yeah because Prudential is still stuck in 1950 and they normally issue a payment via a cheque! Our bank doesn't even know what a cheque is anymore, so we have to make a SPECIAL REQUEST to be paid via bank transfer.

Now that obviously required more documents, which we have sent right away to Amanda via UPS (at our expense again).... again calls with "No updates, waiting for the Claims Department"... you get the picture? broken record anyone?

Now back to the present.

Just yesterday Amanda called us for the daily update and guess what? No updates!!! But at least no more docs needed, i said that they still have one more day for showing us a screenshot of the payment before we start sharing this disgrace online. They didn't so here goes this post plus we are amplifying it.

Today, we called again, 45 minutes on hold, then another colleague picks up the phone, his name is Ben, Amanda was on sick leave *how strange* i mean certainly possible but how convenient huh? When we were waiting news about the payment exactly today!

Now with considerable stress i extracted the following info from Ben after he checked with the mighty and powerful and secret Claims Department:

- it will take another ONE MONTH for the payment!!!!!!!!!!!!!!!!!!!!
- apparently (my speculation) they keep all the funds on their corporate account which yields them higher interest and delay payments as much as possible, although Ben never confirmed this
- you cannot speak with the Branch Manager or Branch Director, someone with power
- you cannot speak with the Claims Department which are the minions doing the paperwork
- apparently they will still issue a cheque, then they need to void it, send to another bank account and then finally they can send us the payment internationally!!!! that's why it takes 1 month

Now this is total nonsense when i gave them this another idea (gosh is that my SEO powers?): just advance us the money right away from your corporate account (where they most likely have millions), deduct us a small penalty (say 100 USD) , then sort it out internally, DONE! Yet he said he will try to ask for this. I tried to speak with the Manager, Director etc to no avail.

We have no choice but to report this story and start posting on major news sites as well as Financial Ombudsman because this is NOT ACCEPTABLE anymore. It's a painful situation, my mother in law was murdered by this vaccine and all we want is what's due so we can go on with our lives.

When will justice happen?

Poor customer service

I have to say Prudential has the worst customer service i have ever encountered. There automated service is a voice mail hell. I truly think no one there actually cares. Obviously, this is management problem

They suck...4 months trying to get survivor benefits....the last 2 weeks calculating interest
Talk to 4 different people in one call and each asks for the same info..still no resolution.

Horribly bad. I call at 1 pm. I leave a call back number, they say 30-50 minutes. No call back. I call again she asks for my info and then switched me to someone else. WTF.? The call back comes at 5pm. Same crap ass for the info, switched me to someone else. I wait a half hour to get hung up on. I just can't believe it is this bad. Customer service is open till 8pm but the department they switched you to closes at 5pm. OMG!

I'm not a client I'm in the market . However based I. Your commercials I see your target audience is blacks . Being white I'll take my business elsewhere . You do realize blacks account for only 13 % of the population . Good luck with that strategy !

We have a policy with Prudential, and need to make a change. Customer service is lousy, routing us to South Africa or Philippians, with thick accents. We've tried for 2 weeks to get help!!!

Difficult to reach a human. Automated system takes forever.

Attempting to resolve a problem created by Prudential took the better part of a week.
Time on hold was excessive, being connected to the wrong department, replaced on hold followed by again being transferred to wrong department and then being cut off, etc.
Received a voice mail which was unintelligible.
Based upon my own experience in the Insurance industry, I would give this organization a negative rating in communication technique.

Your phone person was courteous, and prompt. Good Work Prudential!!

I am an existing policy holder. My previous financial consultant had left your company.I received a letter to contact Lawrence Ang & Agnes Ng. (I tried couple of weeks contacting them but to no avail. Thereafter,On 12 Dec 2011, I called the Customer Service Hotline stating with 1800... and this gentleman Arwin Raj picked up the line... After umpteen tries trying to contact Lawrence and Agnes, i got rather frustrated, and although I was in a foul mood. Arwin Raj was rather patient and helpful to my policy needs and concerns. He went on further to email his colleagues about my concerns. He managed to address my concerns and ease my anger. I would like extend my heartfelt gratitude to such a professional and dedicated staff of Prudential. I would like to thank Arwin Raj and look forward to continued goodwill from Prudential.

very satified with the service i rfeceived from this company

I used to work for Prudential but once I saw how the company REALLY worked, I quit.
The company has a complete lack of personal care or concern about their customers. The only thing they care about is Prudential $$$$$.
Try to get some service out of them. They have total idiots and mentally challenged folks working in the customer service dept. Actually customer service is an OXYMORON at PRU. They train their people to drag out any function which makes PRU give ANY monies back. Phone calls are useless as well as faxes, emails or any other form of communication. Prudential has become a clusterf*ck all the way around. Find another insurance or investment outlet! DON'T USE PRUDENTIAL!!