Planet Fitness Positive Customer Service Ratings - page 2

To whom it may concern. I have been coming to the Hampton va.facility for about a year now. I would like to take this opportunity in recognizing your manager Aja. I came in about 6 months ago highly upset that my acct was being billed too much. Come to find out it was the banks fault. Aja was more than helpful in figuring out the mistake. Her employees were also a big help in fiixing the mistake.Please recognize that she is a great manager. Thank you sincerely Anna Morrow

So id just like to say I went to planet fitness club #781 and there's both a male and female that work there who were AMAZING. Names were allen and gabby. They were always friendly and allen always had a smile on his face every single time I came in. Gabby was always cracking jokes and made it really fun. If I move back I would DEFINITELY get another membership!! Thanks for an amazing experience with you guys!!

I went to Planet Fitness in Plymouth, Mass. today, and wanted to offer my praise for one of their employees. I've been in customer service for decades and believe in giving positive feedback to people that make the day 'just a little better.' They go the extra mile- and they don't have to. So- thank you to LOUISE at the Plymouth MA Planet Fitness for being an employee they should be proud of.

I paid cash for 3 years and avoided all the crap, cash is always rules. I was not charged for a start up fee, nor will I be getting charged for my yearly renew fees, and there was another charge I was not going to have to pay, but I can't remember what that other charge was. they also gave me 2 extra months, which was a good deal, I thought. I've been going since 7-5-2012, and it's pretty good.

He refused to look up my husband account. I had to ask five times. I don't know what his issue is then he claimed he couldn't see nothing. I refered my husband and this the treatment we get. Just trying to see if payment had been drafted. Then said we can not make payment at location to advoid overdraft fees. We called Bartlett and received great service even though she didn't see anything on his account since we signed up on Winchester. Kudoos to Mrs. Diamond she was very informative and went the extra mile

I am a member @ the Planet Fitness in Jackson,Tn. They are always very nice and helpful Not to mention they have some very attractive young ladies working there.

Hello,

I just wanted to take some time to comment on some amazing customer service I recieved from Planet Fitness Lead Opertaions Assistant, Sean Marshall.
I got a last minute deployment and was unable to square things away with my home gym in SC. I sent one email requesting information on what I needed to do in order to freeze/cancel my membership until my return; Sean took the time to work along with me and eliminated any stressors; His time and attention to my situation was such a relief and he truly represents this company and its standards.
Thank you Sean, your customer service was exceptional and speaks volumes about you as well as your company.

I love Planet Fitness!!!, I have been a member since before it came to Flemingon , NJ. My boyfriend had to cancel. I dreaded it but,surprise!!! No hassle ,really no hassle.everyone was vvry nice and knowledgable. thank you
Mary Baldwiin

I want to bring to your attention the great jobs that the following employees are doing at the Tilghman Street PF. They are Eric, Tom, Jordan, Xander and Maggie. They are constantly working, helping customers and above everything else they do, they have a positive attitude and go out of their way to make sure the customers are completely satisfied. I have been a member in many gyms and these employees are without the best of the best.
Sincerely,

Jon Knepper

Over a year ago I joined and have been very happy with my decision to do so. I have had alot of friends and family watch my success of losing over 45lb's. When asked how I am doing it,I always tell them about Planet Fitness! I have sent many many people to join. I have started to do most of my walking out side now that it is nice out so I go to the gym to work out very little now,but still keep my member ship up for the tanning. I always tell those that I send what a great deal it is to be a black member. Well I have recently become not so happy with the decision to keep paying for my membership for the tanning. When I 1st started to tan,I would go in and it would be full and one of the employees told me to put my name down and come back later.Well the other day I went in to tan,they where full for many hours so I was going to put my name down for a later time (as I have many times). I was told that that I was not allowed to do that. I was told that I can sign up and tan after I work out,but can't sign up and come back later. Well for starters I do not work out for 3 hours and I doubt very much that everyone on that sign up sheet was there working out. I asked the girl "so if I don't stay to work out I can't tan" her response was "well I guess not if they are all full". At this point, if this is the "new" policy, I have very little reason to keep my membership. So now I'm forced to decide, wether to keep my membership or find a new place to tan, fortunatley I have filled my contract requirements so no big deal, but in the case of my Daughter and her husband whom I just reffered to join, they are now in a new black membership contract and was not made aware of this policy until her second week. I have had a few issue in the past but always worked with the staff, I feel, I let some things slide because it was such a great deal, now I'm left questioning my decision.

I belong to Planet Fitness in Hoover, AL and must say that I LOVE THIS gym. Ali, a trainer in this particular location, is awesome! He never tires of helping advise me of the proper ways to use the equipment and has very inovative ideas to help me achieve my goals. I have had trainer before, but never like Ali. I have been a member here for several years and only regret that I didn't schedule a time with him before now. I am seeing a difference in my stamina, balance and weight. What's more, I'm loving working out! Ali has made a difference in my enthusiasm about working out. Kudos to Ali....he is superb...just want you to know that you have a gem in this knowledgeable guy!

As an update to my earlier post regarding the tv stations. To my pleasant surprise I received a call from the Regional Manager who said they are looking into it and apologized for the reception I received. Thank you! Thank you! I am hoping there is a change going forward and my confidence in Planet Fitness customer service has gone up!

I want to acknowledge a great trainer at the homestead Florida location his name is Brandon and he is awesome! Because of Brandon I have seen a difference in my workouts and my tolerance. I hope Brandon never leaves. Thanks again Brandon for all of your hard work, I know I am not the only customer that feels this way.

Best Customer service in all 50 states. I dont know why people would make such inaccurate coments like this.

I belong to the Beach Blvd location in Jacksonville, my dealing with the club have been handled with great professionalism, Perry Clark, handled my situation with nothing but concern and care, I appreciate such things, I have been to many clubs in my 68years and for what I need right now, they are terrific.Please give a pat on the back to him best regards Hilda Schiralli.,

The pride I feel as I watch the Olympics is carried with me as I enter my Planet Fitness gym on US 1 in St. Augustine.
The attitude of all the employees makes me feel proud to be not only an American but also a member of Planet Fitness.
All seem to care about their work; all work well in keeping the facility clean and smelling good. As I work out I sometimes think that if anyone wants to earn some extra money, I would be glad to have them come and vaceem at my house or wash the floors.
You have a great frnchise concept--keep up the good work.

Windham me. Would like to say me experience here has been very good since becomong a member, had a couple issues and they were handled professionally and quick.this gym is kept clean and has a good atmosphere. tyvm member #10594

I currently signed up for membership recently and started working out there. Staff has been pretty nice overall. The only problem I have is that they close too early. Hours of operation states that on Friday they close at 9 PM, but the staff has been closing early about 8:45 PM instead of 9 PM sharp. I usually like to get at least 10 to 15 minutes daily workout. I joined initially for the extended hours, hoping it would allow me to work out more often. The early closing issue is a big problem for me. Please fix this matter. Location is ambassador caffery Lafayette,la

I go to the Planet Fitness in Abingdon MD. I am an older woman who goes three times a week and has been helped by the trainer there numerous times. He is a very nice person, who is always helping everyone whether it is his job or not. I was working near where he was with a class when the manager Dave came over and spoke to him very unprofessionally. I have heard Dave do this to him many times. I just found out the trainer (Sean) is leaving and he will not say why but I feel it is the way he is treated. I have spoke to otheres in the gym and we all feel he is not being treated right. I will be looking for another gym if things do not get better at this gym. If an employee is treated this way what would he say to me as a member. I do not feel that the atmospher in the gym is the same now that Sean is leaving. Its will be Planet Fitness loss and another gym will gain a great employee. Kuddos Sean it has always been a pleasure working with you I wish you would stay.

Just want to take the time out of my day to aknowledge one of the BEST employees i have EVER come across. Liz at the montgumery and juan tabo planet fitness in albuquerque NM. She is very knowledgeable about all the machine and weights, always has a great work out to offer andalways has a big smile on when you walk in and leave. Its so nice to have someone so pleasant and helpful at the gym, makes me wanna keep coming back.

I have been a member of planet fitness in morrisplains nj and switched to planet fitness in succasunna nj this is the cleanest gym I have ever belonged too. The manager and staff are the most freindly and most helpful people I have ever met.They keep a tight control of the grunters. No one judges you and no one makes you feel uncomfortable. This place is a keeper,and so is the staff.I'm much older and touched to see younger staff workers treat a person with respect. yours truly Bob G Rockawaytwsp nj

Good Evening,

I am a customer who is very much pleased with the services at Planet Fitness-
and the way one specific employer by the name of Lpemido Adekoye.

He works at the brooklyn site, and he was so helpful at handling my situation on 09/01/2011. that i had to comment on his Professionalism, Patience, and his Experience in the matter.


Thank you!
L. Adekoye

My name is Joey Misciagna and have been a member of Planet Fitness on South Avenue In Staten Island, New York for four years. I like to comment on a manager at this location. Her name is Krystal Sanchez. I have never met Ms.Sanchez until I changed my hours from morning to evening which is better for me. I found Ms.Saanchez articulate and assertive with a creative mind. Unlike the manager that she replaced which was a yes man with very little manager skills. I found this location a much better place to be at and much cleaner and neater. I challeng any of the corportate to prove me wrong. Congradulation Planet Fitness for finding the right person for the right job. Now I know that I Belong!