MetLife Customer Service Complaints - page 2

Cannot reach a person ever. Terrible unavailable customer service.

Metlife is the worst insurance company I have ever worked with - all the complaints are valid. You can never speak to anyone who can help, the systems are always down when you finally get a real person, and their online site is worthless. I have been trying to get a dental claim processed since 2014 for significant dollars and its one excuse after another.

was sold a policy that i can no longer afford and i have tried to get service on it but so far calls dont get returned letters dont either emails either and weeks go by while i pay for premiums i can not afford
i am promised a return call every time i get someone on the line but no one calls
to get a real person is a struggle and if you are successful it will be someone that does not speak english well go then you have to be transferred which takes over 30 minutes but it is to the wrong place so have to start all over again. they never handle the policy you are calling about.
i have 30 years experience with this company i no longer recognize it and i warn everyone to avoid this company for their own good

It is virtually impossible to get a hold of a person to speak with when you have any questions. I have been trying for three days. I keep getting transferred from one selection of the button to another without talking to a real person. Then after 10 minutes they hang up on me!

After 4 weeks, 4 submitted "researches", 5 different official replies, and numerous calls, I am still waiting for a resolution of my case involving $351.57 quarterly payment posted on my MetLife account on 12/18/15 --- and because of "adjustments" it simply disappeared. Official documents sent to me by different MetLife employees showed different data --- and no one has yet able to reconcile and properly account my hard earned money. Is it the issue of record keeping or mere incompetence? At this point, MetLife to me earned a disappointing VERY UNSATISFACTORY customer satisfaction rating. In a score of 1-10, I give them a 1 for doing something but not accomplishing anything.

We paid premiums for life insurance for over 12 yrs, when my husband recently passed away, we were denied despite the fact that we did not miss payments. I was transferred from person to person and wasted approximately 8-10 hours of time over 3 days only to be repeatedly denied coverage. My late husband Thought he had myself and our children taken care of but he didn't because he had Met Life. Now I am left without anything to help out. No longer like MetLife or the Peanuts!

Of the hundreds of companies I have had to work with through automatic phone transfer systems Met Life has the absolute worst. You punch in your numbers, you get transferred, they have you punch them in again, you get transferred, on and on. Usually takes a minimum of 15 minutes to reach a real human, who then asks for the same information you punched in many times previously. They need to dump that piece of garbage program and buy a better system.

I was a MetLife customer for 2 years for home and auto. No real complaints on that other than that an agent promised to look into lowering my rate and never got back to me. I am in the process of moving and ask for a quote on my new home. They quoted my wife a price that was a 6 FOLD INCREASE. Yeah, the new house is bigger, but it isn't made of gold. After shopping around I found a quote at another insurer that was LESS than my current with MetLife at a much smaller house. So basically they just assume I am too stupid or lazy to look around. Apparently their business model relies on the inability of their customers to use the internet. Good luck with that in the future.

I am currently beyond frustrated and have been more than patient with Met Life for the past 2 months. The inconsistencies have me in disbelief. I ask to speak with a manager daily to be told they are unavailable and or in meetings. This is the worst experience. I have done everything that I have been advised and STILL have yet to be contacted nor do I have a resolution and this has been almost 45 days. The communication and updated information to my employer has not been done, my job could be in jeopardy because other people aren't doing theirs. This is so unprofessional and so unfair!

Icould not be more unhappy with the Auto part ,i dont no where they got these people from

i was one of the policy holder of metlife insurance co.ltd. since 2008,i visited branch to book policy surrender,the excutive (sunil)suggested for sureendered without information of 30% dedution. after that i asked my friend regarding the policy matter & she told me about 30% deduction. immediately i called the excutive and told him to hold the surrender process of my policy. he was ok with it. what the matter happen that excutive without informing me and without taking my confirmation he has done the procedure because of it i have to bare lose.I called him for not to surrender policy till than he has already submitted and now his is giving me wrong hopes that he will restart the same policy again which is not possible as i have shared his matter to the call centre excutive who told it not possible to restart the same policy again once its close by surrender or cancellation.hope, you will realize my difficulties and do the justice. thankyou!

metlife cheat insurance company! hardword is done by agent and therafter benefits of commissions is taken by company. company should give commission to the agent for his customer policy till the end of policy even after he/she left the company because all the efforts and hard work was done by the agent.agent face the customer directly for negative and positive approach/services of the company.thankyou!

As I am reading the reviews regarding Metlife, I am seeing a pattern. I have worked for a company for 18 years and I recently went out on STD due to severe back pain. People at work gave me horror stories, yet I wasn't worried. I figured as long as I stayed on top of things, everything would work out just fine. I was so wrong. The incompetence surfaced very quickly. I went out on 8/6/15. And for the next two weeks while I was staying on top of it, I kept being told it was being referred to a LTD specialist. Their system kept showing I went out in February 2015. That alone took two weeks to get corrected. On 8/26/15 my claim was approved through 9/3/15. On 8/27/15 I had my follow up visit with my doctor. Based on my progress, he submitted a request to extend things out for one week. On 8/285/15 I confirmed that Metlife received the paper work from the Doctor. I was told it would be reviewed within 5 days. After that time period had elapsed, I kept calling to check the status. Each time I was told I would receive a call back within 24 hours and each time they verified my contact number. Fast forward to 9/21/15, still nothing. So I decide it's time to escalate to a supervisor, I've been patient enough. Surprisingly enough, the moment I ask for a supervisor, it appears they are calling an incorrect number. Supposedly they contacted my doctor on 9/15/15 to request more info. I ask how much time does the doctor have to get the info to them. They could not answer. I advised them adequate time needs to be given since I am just now being notified that they need more information and that they have called an incorrect CBR even though EVERY TIME they verify my CBR correctly. Because of this, I request to speak to a supervisor. When I arrive to work on 9/22/15 I was informed by my HR department that my 1 week extension was denied. Strange coincidence that happens on the very day I point out their incompetence and request to speak to a supervisor. Later in the day I speak to my case manger, she confirms she has called an incorrect number trying to reach me and that she made a decision to deny my claim since additional info was not received from my doctor. I advised her, since I am just now finding out about this, she should re-open the case and allow my doctor 5 business days to respond. But of course, that is NOT an option, even though it was THEIR mistake. Now I have to go through an appeals process, in which they have 45 days to make a decision. Just a quick recap, they have all documentation on 8/28/15, they take a full 11 business days before they decide to review my extension. Once they do, they reach out to my doctor and give them LESS THAN 5 business days to respond. The way I see it, my doctor is in the business of treating people and Metlife is in the business of approving/denying claims. If they take 11 days to review my account, my doctor should have 11 days to respond. I am being PUNISHED for THEIR incompetence. I am back at work now. My focus should be on performing my job functions, I shouldn't have to be still dealing with Metlife's incompetence.

I have been trying to resolve a problem cannot get cooporation from your company your sales rep misrepresented a policy to me i was told the sudio would be reviewed within 24 hours no true was told i would be contacted no true i am reporting this matter to BBB and have contacted our HR dept whereseveral employees are policy holder you are not the type company i want insuring my property or my friends and family

Received umbrella policy in the mail with letter stating what was enclosed. It was not there. Documents I received were wrong; wrong coverage's, wrong premium amounts from what I was quoted on phone.
I call, impossible. Then when I get through it's obvious the person does not have a clue. Over the course of 3 weeks of calling waiting an hour or so to get someone each time, no one can get the correct documents or a correct bill. The online documents and bills do not match what I have in hand.
I have a simple case. They changed me from a group policy to an umbrella policy after 2 months. Simple: cancel the old policy, process refunds, issue new policy and documents to match. Metlife can not do this. I screamed at the cust service rep when I asked why the homeowners doesn't show on line, oh because it's paid in full - no kidding, you owe me a refund! Too many folks, they don't know what they are doing, their computer system can't process correct documents, can't link and process refunds to show on line correct. There is no quality assurance between what the agent quoted you and the package you get. You can NOT reach anyone. I will puke if I get that page one more time on how to contact them. Can't wait for the year to be up so I can drop them!
What I'm wondering is there someone all these folks can contact to get them to clean up their act, like a government agencies or something. Five on our side news?

Impossible to talk to a representative that understands English. Called to ask simple questions about my coverage and the first woman I spoke to said I needed to hold while she checked on that answer. She kept me on hold for 20 minutes and then disconnected with me. Called back and spoke to another completely ignorant man who of course also spoke broken English and could not understand my question. Then when he did? 35 minutes on hold only to come back on to ask me to clarify my question. Then he gets back on the phone with the answer to a completely unrelated issue. Who are these people? They have no answers and they don't understand or speak English competently.

Six phone calls, the shortest 10 minutes and the longest 50 minutes just to get an account transfer form! We tried being nice, patient and so on but it didn't help. I'll never look at their commercials or blimp without having a physical reaction to the shameful customer service.

The worst experience I have ever had with an insurance company. They flat out lie and don't pay claims.Terrible

Staff called me and telling me how good it is and I applied in January 2015, they told me I would receive the package in 15 days. Until now 27-May-2015, after 5 months, I didn't receive the package and they continuously charged me 192AED every month! that is cheating and what a company can do that!

My 30 year experience with MetLife: Have the whole life policy and had the home insurance policy. This company is absolutely the WORST of any insurance company we have use. They always screw the customer and never pay anywhere near the full coverage for a claim. Canceled them a few months back after roof damage was refused for full coverage. Sure, they send out their Hancock consultant who is on their payroll. My consultant had a completely different opinion.

If you have them for home coverage, I would strongly recommend switching to a new company. I now have USAA (wife's family is Navy/Marines). Night and day difference.

Interesting seeing all the comments about dental claims. I handle insurance claims for a dental office. In the last few months I have noticed a slowdown in claim payment from MetLife. They are looking for any reason to stop or slow a claim, keep asking for information I've already given them, etc. This is more of a claim handling issue than purely customer service, but the problem is, the MetLife customer service people don't have the power to do anything. They just make notes and send it to someone who is supposed to handle the claim, but they still don't handle it. This is a recent change in the last few months, and it truly makes me wonder about MetLife's financial solvency, that they are going to such extremes to avoid paying claims.

Life insurance claims reps are heartless and ignorant of what to do.

We are going round and round trying to get Met Life to pay dental claims as our secondary dental insurance. If we ever get this resolved we will cancel the policy and never do business of any kind with them again. I have reported them to the state of TN and lodged a formal complaint against them. As someone else stated on the list of complaints they are nearly impossible to get a human on the phone or to reach period. They are long on wanting you to pay premiums and extremely short on service or fair claim payment. We've paid dental premiums for 6 months and they've paid one claim back total for a service back in June. I will be removing my retirement funds from Met Life to another company as well. Steer clear if you want to avoid lots of headaches.

My elderly parents were being ripped off and charged over $4,000 for homeowners insurance on their $300,000 home (market value just appraised).

Basic Policy Coverage below. There are some addition charges but this gives you an idea how these thieves work.
Dwelling - $583,600
Private Structure - $116,720
Personal Property - $408,520
Included in their policy for $204 for Earthquake and Volcanic Eruption.

What's wrong with this picture. First to replace the house it would cost around $250,000. Second, land does not disappear in smoke. My parents have a small wooden 8 by 10 shed and a broken down wooden fence, replacement cost at the most $4500, if we were to upgrade. Imagine what personal property you can buy with $408,520 but they would never give you all that. Better have a lot of pictures. Finally, my parents have lived on Long Island, New York for over 70 some years and neither of them have ever heard of or experienced an active volcano or felt an earthquake. What is worse when I called Metlife to adjust these absurd charges they said "No". Now they are with the AARP Hartford with good coverage for only $1500.

Metdental India (not United States) customer service for benefits is ATROCIOUS! They disconnect you when ask for a supervisor, when you tell them what you are calling for they give you either incorrect info or they give you information you did not ask for, they are VERY VERY rude, etc.... As long as you ask (and are actually transfered to) for a United States representative, you will get great customer service and your issue seems to always get resolved. I wish we didn't have so many patients employers contracted with them or I would NEVER be an in-network provider with them or have them for my personal insurance!!