MetLife Customer Service

Have asked for cash value letter twice. Always getting an overseas contact which cant do anything but request it. Since everthing is overseas you cant get immediate help. Very frustrating.

I filed my claim in July 2023 & here I am in February 2024 & I keep getting the run around... they ask me for medical records...I send them. 2-3 weeks later I call for a status update & then they tell me I need more medical records ....they DO NOT communicate I ate with you to inform you there is something missing, it also takes over a month to mail documents to me or they don't at all & im sure that they won't take this serious either!

The So Called Customer Service Is A Fraud Just Like Met Life They Care Not About Their Clients And Less For The Beneficiaries Of The Policy But What Can You Expect Since The Call Center Is Not Even Located Within The Usa And They Don't Even Have A Manager Available They Are Even Rude Enough To Hang Up On Callers

Metlife manage my company's FMLA program. My husband has been seriously ill and they have disliked the way his neurosurgeons have filled out his paper work three times. I am about to submit another FMLA for a nervous breakdown due to the stress nthey have put me under while I have been trying to cope with my husband's illness

Spent 45 minutes on hold with Met Life to ask why paperwork they failed to send after the first call two weeks ago never arrived. At the very least, there should be an option for a callback as any service-minded company provides.

Horribe rude reps. Talking over client when client seeking info on 401ks. Hang ups when asking to speak with a Supervisor We Will file a complaint with Attorney Generals Office.

MetLife has not sent my money after canceling over a year ago, and providing verification that they asked for by mail, of my verification of residency, as I am an American living in Sweden. I sent it to them over a year ago and I have heard nothing. They have my email address as well, and yet no response. I can't call them at their 1-800 number as it would be too expensive over seas. How is this ok???

I wish Farmers would just bankrupt. Once it was merged with metlife, there is nobody answering the phone

The customer service representative for a US policy was in the Philippines. Rude,kept reading from a script wouldn't listen to my question/issue. Waiting for a supervisor to call me back. Any of the phone numbers I find online send me back to the same call center. My payment was mailed 3 weeks ago and hasn't been processed. Just trying to figure out how to make a payment. DO NOT EVER BUY A POLICY FROM METLIFE. They have become a horrible company.

Can not talk to a human. Horrible wait times only to get disconnected after an hour without talking to anyone. Not sure how I am going to get through to someone now that my login no longer works. We have policies with them and our Mortgage company just paid this years policy premium.

I called to discuss my mother's life insurance policy with Met Life after her recent death. I found her old document with beneficiary names of my siblings and incorrect mailing addresses.

Pam would not discuss the issue with me. Never offered any condolences on the loss of our mother. Very rude.
She said all 4 beneficiaries must reach out independently and would not speak to me about it as the executor of the estate.

Cannot get help by phone ... just multiple calls ending with "all lines are busy, please try again later." And no responses to emails. I have not received my dividend check for two years in a row now. This has become a HORRIBLE company.

TERRIBLE, worst company I have ever worked with. Will NEVER use them for anything.

I'm on a disabled veteran plan and insure for my whole family. They never answer phones, they just sent cancelation notice effective 3 months ago saying non payment of premium but they've not sent one email, texts or phone call much less anything in mail. Nothing! As soon as my wife goes on to get root canal they send this a week later. I log in to my account on their website and its like my account didn't exist... there's no history anywhere... no payment records no messages nothing... I think they're just trying to not pay out on my wife negate I bought the high coverage option... I'm furious they send this supposedly on June 11 per the letter but I don't get it till Saturday the 19th... of course they're not open... no way to pay the bill if I don't know there's a problem... this is ridiculous.

Met life today....new employee with company that uses their life insurance
....they deny my wife stating she is "too fat". She has never been denied ANY insurance.
Request to pull all private information on both of us and not do business with them.
64 minutes on phone with them mostly jumping thru repeated prompts. Yay, get a live broken english speaking
person and spend 30 minutes of verifications, repeated over and over, and at the point she is going to give me a "ticket number", and poof, call is dead...she is gone.
Dammit! So does she call back? Noooooooooo....but she has my contact number "in case they need to contact me" so what the hell?
Incredibly annoying way of doing business. QUIT OUTSOURCING METLIFE TO LINE THE POCKETS OF YOUR EXECUTIVES!
There has to be a way to call someone who knows what the hell they are doing.

trying to call back representative for a STD claim they denied because I checked my work email from home while recovering. It was a total of 16 hours over the course of 30 days. My rep gave me a number-800-300-4296 x 5901. when I finally get to part where you enter the extention a recording says its a non working number. These people are insane!!

long wait times- valued long term customers- over 25 years
then your company disconnects the call.
over 1 hour on phone for something that should take less than 10 min

MetLife is the worst company ever. I have been trying to cancel my auto and home policy since 07/30. The 1st rep that I spoke with confirmed that I had to give a written notice and sent me the forms to cancel and stop payroll deduction. On 08/01 I called and was informed the documents could not be viewed. I resent them again and was told on 08/03 when I called that both forms read auto (the forms the rep sent me). So I was given the home form and was then told on 08/04 it would take 24 to 48 hours. On 8/7 I called and was informed the cancellation was in process. Meanwhile I noticed the cancel date was 09/01 and not 07/31 as I listed on the form. The rep assured me it was canceled as of 07/31. Payroll is ready to deduct the home payment from my paycheck. Called MetLife again and the rep confirms the cancel date is 09/01 and the payroll deduction was never cancelled. Where did they even get that date from. My cancellation date was 07/31 and the form was signed 08/04. I'm so over MetLife and will NEVER do business with them again.

Tried to make a claim. Stephanie the claim agent call and left a voice mail. Said only 10 min to handle it. Been calling 2 days now. No return call 1800 854 6011 ext 7254. Said she would return call in 1 business day. They sure will complain when I'm late with a payment.

I tried to call many, many times. Unfortunately, recorded message says to 'call back during normal business hours'. However, it did not tell us, what is the NORMAL business.

The time I tried to call were all between 10am to 1:30pm pacific time.

MetLife constantly looks for ways to delay processing legitimate claims. I faxed paperwork on a Monday night to them before they closed. I verified on Tuesday that they had received it at the start of business and it would be processed within 5 days. The following Monday, the 5th business day, I was informed that they don't count the first day they have the paperwork. She did look over what I had sent and said it should be processed on Tuesday. She informed me that I did not send a voided check for the direct deposit information. I told her I would fax it that night before they closed for business so that it would be there when they processed it the next day. Later she actually took the time to call me back and inform me that she had contacted the people that would process it and they would do the direct deposit without the check. I faxed the check to them anyway due to my lack of trust. I called late Tuesday afternoon and was able to verify that they had received the check copy and he would note it in the account on how to locate it. He informed me that they would not have processed the direct deposit without the check, opposite of what the last agent had told me. He also informed me that they had not processed the claim yet. He then informed me that since I had sent the check copy they would now wait an additional 5 days to process it even though they hadn't even looked at the claim and the first time somebody looks at the claim to process it they will have all the information they need.So even though they failed to process the claim on the 5th day as promised even though they have all the information before they would have processed it they delay.
This is similar to a claim I filed 20 years ago with them to withdraw my 401K plan. Even though deposits were made every 2 weeks for 17 years from myself and my employer they said they had to verify that the money was received. In other words they could not verify the accuracy of their own accounting system used to keep track of billions of dollars they handle every year and they wait to verify only when you want to get your hard earned money. So I can only assume that the annual statement they sent every year showing my deposits, my employer's deposits and interest received were fraudulent if they never verified the deposits until It came time to pay them out. Although they told me that claim would be processed in 2 to 4 weeks when I followed up after 2 weeks they informed me of the deposit verification process and that the 30 days started from that point. After 30 days I contacted them again and found out that it was still not processed. It took 60 days and multiple calls of listening to their excuses and broken promises before I received my money. I will say that in reaching their claim department for life insurance my wait time has been very short. They were very polite while giving me the run around.

MetLife long term disability coverage is the worse, my claim was denied prior to my heart surgery, before they approved my benefits after multiple calls. Once again they pressured my Cardiologist to shorten my recovery time, and then denied future benefits.

Unable to talk to a customer service representative regarding a claim that is 5 months old.
I keep getting routed to pick an option for help then an automated replay.
If wait to long or don't respond correctly..call then becomes disconnected.

I have been trying since March 1st to get the interest that was paid in 2016, on me and my wife life insurance policies. They will not do my taxes without it. Ken Growney is my rep he has not gotten back to us, my name is Raymond Van Buren, Rita Van Buren is my wife. My payment is taken out of my account without fail every month. Please have some one get back to me asap. I can be reached

Metlife is the worst insurance company I have ever dealt with. Last year in September I went out on disability due to I was losing my mind. I couldn't understand why. I went to several doctors due to increasing pain in my hip and in my shoulder. Come to find out my hip had dislocated and there were several tears creating many issues. In speaking with doctor's the conclusion reached was that due to the severe pain that I was in I could not mentally deal with the circumstances. I spoke with Metlife and they stated although I had went out due to my current mental status, I would be covered following what had been discovered by the doctor's of my medical situation. Well needless to say that was not the case, they ended up denying my claim and I had to go through hip surgery. It was hard because I did not get paid and almost lost everything. There reasoning was that my original claim was due to depression and anxiety, but that my surgery would not be covered because that was not why I went out originally. I don't understand how a company can tell you what ever they think you want to hear, just to turn around and lie and deny the claim. I have worked for my employer for 13 years, and have paid my insurance benefits the whole, just to be in a situation where I actually have to use they benefits and get denied for doing so. This company has no integrity and has to apparent responsibility to the people that pay their pay checks. I am disgusted with them. Fast forward to 08/2016- I am now on disability due to a shoulder injury, I have submitted all required documentation and am looking at surgery and low and behold yet again they have denied my claim. At this point I am going to start looking for new employment so that I do no have to deal with this company going forward.

Please note: I recently had my car repaired at service king in round rock Texas. I got a telephone evaluation and found it confusing. I may have inadvertently given a bad review, which is the opposite of what I experienced in every way!
They were wonderful in their service. It was quick, efficient, and excellently done. Please make sure that they get this credit!!!

While getting my car insured on-line I had two very long phone conversations with two of your online customer reps: Paul Anderson and Stephan Sanders. Both of them were friendly, kind,very helpful and most of all extremely patient. And they laughed at my jokes! Kudos to them both and please let them know how much I appreciated their service.



Sincerely,

Gloria Kosko

From the initial phone call to the resolution of my claim, Metlife has provided great customer service, in particular Michelle Boettcher our claim consultant. Michelle is friendly, informative and knowledgeable.

I have nothing but praise for Met life. Both my parents had long term care insurance with them and I had power of attorney to take care of them. I always dealt with the same person. Claims were always paid on the 10th of the month like clockwork. And the claims were huge, month after month as they were either using aides or in nursing facilities. When my dad died he had several life policies that were all paid in a timely manner.

Had Policy For Sickness And Accident, Metlife Paid Within 5 Days, Amazing

When I called, I didn't wait for more than 5 minutes, and even whilst waiting another person answered the phone to talk to me until a representative was available. They answered all of my questions and were very patient and respectful. I know I didn't make sense when I was asking my questions, but they understood me anyway.

We had customer satisfaction by asking to speak with someone higher up in the company. All of the MetLife representatives who called our home were professional and polite. Two who did an outstanding job were Lanette (Lynnette?) and her supervisor, Sue. They took time to call us back and kept us informed even when the news wasn't fun news to share. They also "went to bat" for us and we ended up resolving our situation in a very positive way.

Had to contact MetLife for assistance today as my agent wasn't available. Customer Service agents (2) were very knowledgeable and provided the information I needed right away.
Thank you MetLife!

Regarding some very old insurance policies (1923) I had two of the most helpful ladies that found all the information necessary and are mailing the necessary forms to file with the state to recover lost funds. I'm sorry I didn't get thier names because they were very helpful and pleasent.

(July, 2010) My statement had my maiden name on it ( and it wasn't even spelled correctly!)...had to contact my rep, who never called back. Then I emailed him, and he told me to call the customer service myself. It took a while, but the service line was helpful (slow, and had to give my info 2X). But it was still faster than actually working with my rep! Sad...*sigh*

Customer service reps try really hard at MetLife to make your experience great. The automated system they have in place is not really helpful, but other than that I have no complaints.

Metlife BS Code of Conduct

For more than a century, MetLife has built a reputation as a company that believes in fair dealing, integrity and trustworthiness. Our Company’s well-known name and good reputation are reinforced by our pledge to deliver value and world-class service to all who do business with us and to always keep in mind what is best for our customers.

Well Our Financial Rep is not able to answer 3 questions we have been asking

1) A clear and comprehensive account of all charges, fees, commissions, and other costs we are paying for your service.
2) [email protected]: Why we are no longer able to access all past documents as of July 28, 2013. We were able to view all past statement prior to 7/28/13
The meeting we had was less productive then we predicted. We are more confused with either ½ answers to our questions or not having an answer to our questions.

Prior to the meeting we asked for all charges, fees, commissions etc: The following charges is the list you handed us
1.15% mortality and expense charges,
1.17% max weighted fund expenses
1.00% GMIB Max
0.20% Death benefit
You also noted that * there is no charges for the optional annual step-up income benefit. This is found in Optional Reset, check Auto Step-up.
This is available through age 80 as a living benefit: no fee for this

We are not suggesting that all fees and charges are unfair we just want to be knowledgeable of all expenses regarding this annuity Contract #7700152719

Are you saying there is No
• Omnibus Processing Fees
• trailers and 12-b Fees
• Networking Fees
• Finders Fees
• Account-Services Fees for Affiliated Fund
• Revenue-Sharing Payments
Fees for financial advice or collect commissions on any transactions or any other charges than what you list states?


I am sure there are situations in which we would be happy to pay the fees MetLife is charging because their financial advisors and money managers are smart and caring and do a good job.


But, When we asked questions regarding the companies chosen in the Annuity etc. You stated that it was basically our responsibility to manage the annuity. That you only received 3.20% commission. That it was impossible to handle 500 accounts and the great pressure that MetLife puts on you.
Question: Why are you paid a commission and why are you handling / representing this account as a Financial Advisor?

Please respond promptly with answers to the total fees and the questions not answered in the meeting. I ask you to please copy your manager.

I used to work for MetLife. They were a very good employer until they started outsourcing jobs overseas. The employees knew the layoffs were coming, and morale began to decline. I left rather than waiting to be laid off. MetLife has carefully managed their lay offs to avoid hitting the news, but they have laid off several thousand people over the last 2 years. Very sad.

hi i m working in metlife since 2009 i had a good and bad experience due to negligence of some agents or advisors who have mis sold the policy and customer need to get alert of those advisors and agents. so i will inform or suggest the customer to get alert and read the product broucher or policy document which will be recieved by and u will be having free look period 15 days from the day u receieve the policy document..

I used to work for MetLife and was one of the greatest jobs and work experiences I ever had. I did not enjoy working for the insurance industry too much but I did learn a lot, they have great training in place and they also provide Learning and development opportunities plus affinity groups where you can network and get to meet and learn from managers. The rest of their benefits are also great.