Customer Service Scoreboard
I'm looking for health ins.But I have seen so many people go through so much trying to get their benefits that they have purchased. I have not see anything good about metlife nor heard anything good. So I choose not to purchase health ins.from metlife.It is also sad when a big company drops you guys and purchases from another ins. Company that you can trust.
I am from Dubai. Policy
The policy was presented to me, for the first time, on 27th November. And i rejected it at the same date, and filed refund case, because there was tampering in the application to misuse my signatures. After 15 days, they responded deducting more than half of money, Saying policy was activated(amazingly), while it was never accepted, rejected the same day it was presented. Tampering in application fraudulent in manner.
Surprisingly, the complaint team, and the agencies all are in coordination, to dodge the simple people. You will be perplexed, to go where to complain.
But i am not that simple. I have decided to spend 10 times more, to bring them all down, now it is not a matter of money. It is a matter of honor.
My daughter was rear ended by a MetLife Auto and Home insured. Contacting the insurance claims adjuster has been horrible. Always get voice mail and was told that I could press zero to speak with another adjuster. What a lie. On hold for 2 hours and never talked to anyone. The voice mail that was left will of course be returned when I am not available as has happened several times now. Sent a statement by mail because of difficulty reaching her.She also told me that the insured was difficult to get ahold of. Wonder why?
Met Life Has One Of The Worst Customer Service Issues I Have Ever Experienced. Working At A Large Auto Dealership, I Work With Many Insurance Companies Making Policy Changes Daily! Every Time I Have To Contact Met Life I Always Speak To Someone Out Of The Country, They Cannot Speak English And Take 20 Minutes Trying To Make The Change. Almost 100% Of The Time I Have To Call Back Because You Never Do What You Say You Are Going To Do. Come On Met Life, If You Are Going To Do 99% Of Your Business In This Country, Do Your Part And Employ People From This Country!
As a provider of service, I work daily with different insurance companies dealing with various aspects of the field. It severely interferes with the overall productivity of my dental office when I am unable to obtain the information I need in a timely fashion. I have waited, on multiple occasions, for the so called "customer support" of the metlife team. They outsource their "representatives" to cut costs but that also cuts communication. For instance, obtaining a single breakdown of benefits left me transferred to three different departments, put on hold 16 (no exaggeration) times, and only giving limited information. In my opinion, as a professional, if you can't do the simplest task your job entails, you should not be employed at your position.
we are relocated recently
from a different state, got already our temp permit, still can't register cars, getting papers with errors--wrong titles with right address,2nd time correct title with wrong address, etc,seems like reps can't fill papers correctly, regret that we choose metlife
Every time I call MetLife customer service about an auto claim, I have been hung up on. I sit on hold for 15..20..30 etc minutes and it rings, then either am immediately hung up on or someone sits there in silence for a few minutes while i say "hello...hello.." and then they hang up on me eventually. It would be one thing if it happens once or twice, but this is absolutely ridiculous. I used to work in customer service so I know what it's like, but rarely did people complain about the hold time and even if they did, they were on hold for maybe 10 minutes max. In my two years, I can count on one hand the number of times i accidentally hung up on someone and I took about 50 calls a day. It shouldn't be 30 minutes every time I call only to be hung up on and have to call back again and listen to the same automated system over and over for another 30 minutes. The title of my car is in my name now so I had to be removed from my parents group policy to an individual policy. I can tell you right now that that individual auto policy will not be with MetLife. I was on the phone trying to talk to someone for 20 minutes, was hung up on, and am now on my second call...on hold for 25 minutes and still going strong. Miserable.
I had MetLife Auto Insurance through my company and the premium was taken directly out of my paycheck. I lost my job and obtained insurance for half the price with another company. MetLife has now sent a bogus bill to a collection agency for non-payment. All auto insurance companies require payment in advance and if the payment is not received, the policy is cancelled. Apparently, MetLife is attempting to extort money and give me bad credit when if fact no insurance company provides coverage without payment.
MetLife is a criminal organization and the numerous complaints documented herein is more evidence of that fact.
Never deal with this criminal organization!
Can someone please tell me why there are not three options when listening to the computers that answer the phone? Press one for “Authentic” English, press two for a “Version” of English, and press three for Spanish? It was bad enough when companies went to computers to answer the phone, but now you can’t get anyone who understands you on the phone. You can’t even understand half of the individuals that answer the phone either.
I am an American (proud of it) I have an insurance policy that covers items in America. I pay for my insurance in American Dollars. Why can’t I speak to an actual English speaking American when I call customer service? I understand every company wants to cut corners and save a few bucks, but this is outrageously ridiculous! My policy dose not cost less because Met Life only pays $.50 an hour (or whatever it is in India or Mexico) yet I am disgusted, aggravated and tired of saying, “what are you saying, Hu?, and can you repeat that” every time I call for “Customer Care”. Met Life needs to change “Customer Care” to “You may be a customer, but we don’t care, and don’t forget to pay your bill”.
I have been a customer of Met Life for over 4 years now. Two days ago I had the unfortunate privilege to learn that Met Life out-sources to other countries for “Customer Care” issues, and additions to already existing accounts. I have a house, 4 vehicles, and 2 ATV’s on my policy. (Met Life makes some money on me, but they don’t have the decency to put someone on the phone that I can understand and who understands me.)
My frustration level is way over a 95% when the individual on the other end of the phone does not know what a Quad, ATV, OHV, Honda 4 Wheeler, or Recreational Vehicle is (I literally ran out of ideas for ways to explain what type of motorized machine I was trying to insure) I had to hang up and call back until I got someone on the phone I could
Hi..I'm very upset that my insurance cancels on a sunday and I can't reach a rep or my agent. In fact I've tried several times to pay using automative system to pay before midnite tonight. .and I'm unable to pay..I think this is extremely unfair. ..I use global insurance agent. .who I've had several issues with..they have blocked my ability to pay..and they are closed on Sunday as well..I've asked agent to not leave reminder calls on my parents phone..they have continued to this for three years now. .my parents live at same address but different apts....my agent has crossed policy info and had my dad on my policy at one point. .my issues go on and on without let up...I'm sure my agent left another reminder on my parents phone..who are on vacation and I can't access message left..as it is not my phone. ...then when trying to pay MetLife online..so that I'm totally insured for tomorrow. .I can't. .because your sytem won't allow payment. .and keeps routing back to global agent..who isn't open on Sunday. .this is not fair. .I have the mon ey..my policy cancell ay midnight and I'm unable to pay. .please have auto reps too..as you have life insurance reps...on Sunday to speak with..is there any other way I can make my payment..thank you.d.sumrall
I had an issue with one for their representatives. I sent out two official complaints and noone bothered to reply nor to acknowledge that they have been received when they were emailed. Very poor customer service. In writing on their forms a lot of promised about dealing with complaints and how quickly they endeavour to answer. In practice silence....
Cancelled my policy, was told to pay an amount and they deducted more, they deducted one payment. I called to inquire and was told I still owed them money and would deduct it from my account. They were to send me the cancellation paperwork for my policy and nothing has been sent; I still dont know why my montly bill of $160 changed after my policy was cancelled to over $200... Different employees gave me different answers...I requested all in writing...I'm still waiting...They are inconsistent!
Metlife has the worst customer service. Ever. I've had a pending dental claim with MetLife for over two years now. From the onset, filing my claim (via fax no less) took over three months. It appears they failed to process my initial claim because it was "incomplete." However, Metlife didn't bother to notify me. It wasn't unti I followed up with them that I was told I would have to refile my claim. The response to their ineffeiciency was "oh, we dont send written notifications." More frustrating was trying to confirm receipt of my claim via fax. Despite me faxing it over eight times over the course of two weeks, not one representative could confirm receipt nor would they provide me other alternatives to file my claim. It wasnt until the one and only helpful young lady provided me her direct fax number and confirmed receipt within the same day. That was two years ago. Everything since then has been the most frustrating experience in my life. From the unprofessional representatives who misinformed me (including supervisors) to the lack of documentation on their systems which required I reiterate my efforts every time I call. In short, Metlife lacks all of the tools, resources and qualities a company should have to provide, at the very least, adquate customer service. Its sad really. Im just glad my employer has severed ties with Metlife and I look forward to never having to deal with them again. Let's hope it doesn't take another two years :/
I recently had to deal with Steve Gazza of Metlife to resolve a divorce settlement. I had the QUADRO from the court and was told that my ex and his financial representative (Steve Gazza)was to handle the rollover from his account to mine. However, when Mr. Gazza contacted me he only wanted to set me up with an account through his company. When I told him I already had one set up and wasn't interested in his company, he totally wanted no part of resolving this issue. He was very unprofessional with me and also with my financial representative from Wells Fargo. Finally the money was transferred but was so frustrated with Metlife.
I have received the ABSOLUTE worse customer service (actually a total LACK of SERVICE) from MetLife Securities than ANY OTHER organization I have EVER dealt with.
I made contact with my assigned "representative" Robert Decker during the FIRST week of January 2014 to begin the process to transfer my account to my 403(b). I have NEVER spoken to Robert as he has never returned my calls. I have been in contact with Howard Gershkowitz, who was at least polite enough to contact me, but ineffectual as here it is the 5th of April 2014 and the funds have STILL not been transferred.
I have had to follow-up repeatedly only to be referred back and forth by various "customer service" representatives at the toll-free #.
I initiated a complaint on 14 March and STILL hadn't received a call back and when I followed up AGAIN I was told that I needed to speak to my "representative" - yes, the man who I have NEVER spoken. Really?!
I was given the "tip" from the Corporate Customer Service representative to ask for the "sales manager" after being sent to VM (this is not the first time) 3 times - I had to hang-up and call back until I was referred to Steve Dietrich, Compliance Manager. He was supposed to assist me with rectifying the issue, but (he stated) "I is new to the job and will have to find out what to do". Really? I had already told him that my only reason for contacting the Flagstaff office was because I was informed by Corporate Customer Service that they had contacted, Robert Decker, my "representative" that has NEVER represented me or even spoken to me, to tell them what needed to happen.
So, here it is, another 2 weeks later, and it occurred to me that once again I WAS NOT CONTACTED by clearly the most utterly inept organization on the planet, and had to CALL BACK AGAIN to follow-up. REALLY?!
My funds are being held hostage, and it's now been more than 3 months!
DO NOT use MetLife Securities for your investing. Frankly, the reason for moving my funds is because of the lack of any gains for a number of years.
MetLife does not honor their word! My son died in Oct 2012 two weeks after I changed my Job! I was called my a Met life agent saying that I could carry over our insurance so I did and she told me my son was still covered under the old policy because of the binder. She file called my employer and had them fax her over the form then she filed it with her company! Then Met life I have paid into it for 2 years. My son was 22 and emotional wreck but he wore the mask very well. He was unable to go back to school in Sept 2012 because he was just getting over a bad break up and was emotional wreck because his girl friend had an abortion. He had to with drawl from classes. He could not live with himself anymore. He completed suicide 10172012. Met life said was not covered because he was not a full time student. He was not stable enough to go to school. I never received anything that the policy had changed in Jan 2012 during our annual enrollment. My company honored the 26-year-old rule. I did not have to resubmit paper work. I talked with them several times sent them all the school paper work and still no and have yet to receive a copy of my insurance policy from my employer. I was contacted Jan 2013 to do a survey on Met life from a Director. I said I am glad you called. Explained the complete story to him and he said would look into it for me. We talked for several months but I still did not get copy my policy or why an employee said I had coverage and they said I might get push back but would get paid. Kept on saying let me research it for you. Sent him all the paper work that was sent to his company when I filed the claim. Sept 2013 he asked what had happened again. It's like we started all over again. I contact Atty said to file a complaint with State of Ohio. That is were I am at now! Don’t get your life insurance or any kind of insurance thru them they do not honor their word!!
I was told by met life people that they would not send me checks on my long term disability claim until they saw how much I was earning part time, (I even have it in writing) Now they claim they never got my faxes and want me to pay back over $1,100. The people at there payback dept speak terrible english and will not tell me where I can get this resolved. My total experience with met life during and after life debilitating cancer has been horrid.
Wait, why am I even bother with writing this, have you seen the disclaimer that says they have the right to modify this....Classic met life!!!!
MetLife is very unprofessional. One of their insured hit my vehicle from behind after my car stalled on the roadway. Their insured received multiple tickets. Two were dropped, one was upheld in court. My vehicle was completely totaled. My car was older and I only had liability. They refuse to pay the claim. They hang up on me when I call. I have pictures of the accident. They believe that their insured had no fault. Now I am without a car. What a way to do business. I would never recommend them to anyone.
Metlife is very unprofessional in the way it handles auto accidents and claims, almost impossible to get live person and the claims reps always have a voice mail message and call back days later.
One of their insured motorists rear ended me (her fault-from a Police report)and I have attorney representation. After many calls and follow ups they provided transportation through Enterprise Auto.
But with warning they cut me off two days prior to me receiving payment for my damaged truck, leaving me to pay Enterprise Auto the difference.
I am in the process of contacting The Attorney General of all the States that they do business in.
My mother passed away on August 31, 2013. We contacted Met Life on the following Monday to file our claim for Life Ins. They have not paid our benefits completely as of this date January 19, 2014. They have not responded to our claims they have been giving me and my siblings the run around since Sept., 2013
I am not insured by MetLife. I was in an accident with one of their insureds nearly 3 weeks ago. Their insured cut across traffic failing to yeild right of way, totaling my car, injuring both my self and my husband. We have had minimal contact with them and the one contact I had was insulting at best. She called and asked me what my version of the accident was. I told her, responding over and over to her questions and correcting her as needed. I explained that we did have a copy of the police report. I was told that she wouldn't be able to make a decision regarding who was at fault until she spoke to her insured. Since we hadn't filed with them, she had to have already spoken with her insured. We offered to send a copy of the police report and were told that wasn't necessary. The police report is clear about what happened. I don't know yet if he was cited for failure to yeild, but it specifically states that the cause of the accident was that he failed to yeild. I've missed work due to the accident, and they have not once called to make arrangements to take care of that. They have been insultingly cavalier to what should be their responsibility to do what's right regarding the accident that their insured caused. We have literally only heard from them twice in 3 weeks, even though my husband left repeated voicemails requesting contact. My car, that only lacked a couple of years being paid off, that I had taken excellent care of was totaled. Now, due to someone else's recklessness, I'm having to buy a new car and start all over making payments. I've worked for another insurance company several years ago, and they followed up and tried to act concerned, and tried to make it easier on the other party if they weren't at fault, if not because they actually cared, then to minimize the inconvenience done to the other party so that the cost to the insurance company wasn't so high. I would never ever consider insurance with a company with so little regard towards someone that I had injured. I would expect the company representing me to do all within their power to minimize the inconvenience and trauma as much as possible. I give them an F-.
I spent three months doing everything MetLife asked of me and they were hung up on a 1993 traffic violation, which I repeatedly sent the appropriate paper work to show it had been resolved, years before. I finally gave up trying to please them and told them I was going elsewhere. I highly recommend everyone go elsewhere, this company is not concerned with you,the customer.
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