Menards Customer Service Complaints - page 2

I am very upset with the fact that I will have to wear a mask to enter your store as of July 13th, I will Now go to Home Depot for all my needs.

Unbelievable how your company has handled this COVID.
You started out having No One wear mask . Then later on Selling
Mask to enter your store!!
What a Terrible Business Decision
Lowe's Gillmans Home Depot Ace Hardwares etc .
have ZERO requirements. You need to Ban this right away
John!!!!

I tried to go into Menards today in Morris Illinois with my two children, and as a single father, I have no other choice. Nobody was allowed into the store unless you had a face burns and I was turned around and told to leave because I have two children with me. I find this highly unconstitutional and highly ridiculous. I'm sure there's other sheep out there That will continue to shop at the store, but you can forget about this guy I refuse to ever shop at Menards again..The media has gotten everybody so scared and created this herd of sheep they love to look at

I am a first responder and have sat through many hours of training for covid safety. Your requiring guests and employees to wear a mask is worse for the genaral public and healthy people. The CDC ,surgeon general. And WHO. Have all again made statements this week that the general public should not be wearing masks. It actually causes more danger to the healthy. As well as the other health issues caused by inhailing your own carbon monoxide for periods of time. I am also a small businesses owner who has spent a couple thousand dollars a month at your stores and am now spending that money at Lowe's because of your nonsense mask rule and your not following cdc protocols. For your stores to refuse service to customers who Cannot wear a mask for health reasons is just wrong. You should heavily rethink your decisions.

5/08/20
I just finished shopping at menards in homer township Illinois and I'm livid!
I intended to buy items for myself, and my 92year old mother who's supposed to stay at home because of the lockdown!
My new routine is to run up my items, pay with my card and then pay for my 92 year old mother with her card.
My purchase was over 83 dollars including one gallon of milk, and my 92 year old mother's purchase would have been a gallon of milk and two cans of chilly, yet the checking agent stated that only one gallon per person!
I explained two people, two charges, but apparently if my 92 YEAR OLD MOTHER was in the car and would enter the store, the transaction would suffice!

It doesn't really matter because half of MENARDS MERCHANDISE is made in China and people who are sick of this shutdown won't buy the stuff!

Have a nice weekend.

No more shopping at your store since your mask mandate. We are in the early stages of building our new home and have made one purchase there and were there last weekend checking out appliances, materials and lights to see what's available. We were happy with the variety, but won't be returning. There are many reasons why people can't and should not wear a mask, not to mention they don't work. You are wasting time for police officers to come do your dirty work. Also, there are countless videos all over the internet of people being harassed at your stores. You aren't treating people like free Americans. I was happy to shop at Lowe's yesterday where I was treated respectfully.

Since your corporation has decided to enforce a no mask no shop policy I WILL NEVER SPEND MY HARD EARNED MONEY IN YOUR STORE AGAIN. It is not about public safety! It is about control of US citizens! Do not send me your excuses, I will take my business elsewhere!

I don't have a complaint. I have an unusual question but can't find the appropriate place to ask it so here goes. I have a desire to own a small home built with nothing but Menards materials (interior & exterior).I would be honored to reside in this home with any stipulations set forth by Menards for advertising or promotional services. Think it would be awesome. Obviously would be willing to finance within my budget.

Yesterday (around 2:30p CDT) I visited Menards on 5260 S FRANKLIN ST in MICHIGAN CITY IN 46360. I saw online that the store had (46) 19oz Lysol spray cans (I also have a screenshot picture to verify). When I came into the store I begin looking for the Lysol but could not find it. I asked a close by sale associate if/where they had the Lysol. He told me that "if it was not on the shelf then they probably ran out". I told him that I drove a far distance because the website online said they had (46) 19 oz Lysol spray cans. He walked me over to the department head of plumbing and household items. I then asked her the same question about the (46) 19oz Lysol spray cans if/where they had the Lysol. Her response to me was " it's probably in the back and just got off a truck". She did not seem interested in helping me further. I asked her if I could speak to her store manager. The store manager finally arrives. The first thing he did as I approached him, was step back as if I was a diseased person (now giving the current situation with coronavirus I mildly understood why he did that but to see him after make close contact with the department head of plumbing and household items I can't lie it made me uncomfortable) I begin to tell him about the situation I was having and was hoping to be able to get what I came a long way for. He tells me " that stuff is in the back and we will probably put it out in the morning as first come first serve". After this final attempt I gave up! Before I left the building, I asked a sale associate about the "procedure when the store shelf is physically empty but the website shows that it is available". She told me "usually they have a sales associate check to see if they have it available". She also told me to "see if I could purchase online". I said "ok have a nice day" and was on my way out the door. Thirty minutes after I left the store the number of (46) 19oz Lysol spray cans the website said the store originally had DECREASED (I have the screenshot as well). The store had put the 19oz Lysol spray cans out for purchase. I had almost made it home at this point. I was furious! I called to speak with the store manager and I told him "that I believe you purposely put those 19 oz Lysol spray cans out on the shelves after I left". I was in a prime position to purchase some product that I really need during this time. I believe this store "robbed" me of this opportunity to get some much needed essentials for my family. I demand some form of justice! All of this is on video as well!

On Saturday April 4th I went to your Brooklyn Park store to rent an Insulation blower. Upon returning home I tried several times and many different things to get it to work to no avail. After 2 hours of my time trying to get it to work I was unable to do so and loaded it back up to return to the store. Upon returning to the store I talked to the store Manage and explained to him what had happened I asked him if there was anything he could do to compensate me for my time lost due to the faulty equipment. He did offer to refund my money but in a very condescending rude way. I have been going to this store for 25 years and this is not the first time I have been treated like this. Due to this latest incident I will no longer be a customer at this store. I am extremely disappointed in your customer service!!

Very very disappointed with your front page ad offering n-95 masks for $39.95. I've read your B.S excuse and I think that had you not been caught you would still be selling them for that price. In the future I'll be taking my business to your reputable competitors..

2760 Interstate 75 business spur Sault ste Marie Michigan...We need a menards at this location this is an old kmart building and I believe a Menards would be a great asset to the community.

I visited Menard's Store May 9, 2018 I bought 3 big bags of weed and Feed for my lawn. I
requested help loading it into my car the cashier told the guy I needed help he said ok and that was the end of that. I never saw him no more and he never came back to help. I struggled and managed to get it into my car but me being a senior I am afraid to go back to purchase anything that heavy again for the service I just experienced. Poor Service Rendered. Clio MI

Purchased a Yard Machine push mower here, got it home and it wouldn't start. We followed the instructions, used the correct fuel, checked the oil and filled appropriately to the fill line. The mower never turned over. Tried to return it two days later and was told "once it has gas in it, it can not be returned". They tried to send me to the repair department. I was attempting to make this return on my lunch break, so I did not have time to wait for the repair, nor did I want the mower any longer. Any mower that requires a repair before the first use is a mower I would rather exchange. I explained that I would take a store credit but wanted a different mower. They wouldn't even exchange it or offer a store credit. Additionally, the woman working customer service was extremely rude. So rude that two of the people in line commented on it. One lady turned to me and said "this would not have happened at Lowes or Home Depot..." She was right. I asked to speak to a manager. A manager appeared at the customer service desk and proceeded to ask me the same question the first person asked; "is there gas in it?". What a stupid question. How would anybody know their mower doesn't work if they never put gas in it? I tld the manager if he didn't at least offer a store exchange, I was going to "destroy Menards in customer reviews". He proceeded to lose his mind and started yelling that I threatened him and he was calling the police. I was dumbfounded by this man's response. He acted as if I put a gun to his face and told him I was going to kill him. He said he was calling the police and then scurried off... lol
I just left the mower there. Apparently Menards needs the $150 bucks more than I do.

I'll never spend another penny in this store again. The customer service is a complete joke. I've noticed the poor customer service before, but it was tolerable enough to deal with it. There is a Menard's location literally a quarter mile from my house, so it's the most convenient option. But after dealing with this clown show, I'll take my business across town to Home Depot. This never would have happened there. Places like Home Depot and Lowes are successful enough to absorb a $150.00 mower in the name of good customer service. I guess the two lessons learned here are 1.) always lie about why you are returning an item at Menards and 2.) Don't shop at Menards. Shop at the big name suppliers. They are big name for a reason.

I've been trying to cancel an order I placed yesterday for a medicine cabinet that I no longer need for 2 hours. This procedure is very frustrating. The order name is Christine Wills - 1735 Wise Ave. Roanoke, VA 24013. The sku . The order Please let me know if this cancellation was successful.