Cabela's Positive Customer Service Ratings - page 2

While vacationing in Wisconsin we visited the store in West Bend. We were looking for a particular item, which we were delighted to find at your store. When discovering the quantity we needed was over 70 items, we were given the 800 number to help in our quest. From there, I was directed to store 16 for further assistance. I was pleasantly greeted and assisted by this wonderful and hard working lady name Bree. She went above and beyond to make sure our every need was met. I asked for her supervisors name, which is Julie Odom. Because in this day and age, you cannot find a customer service professional as helpful as Bree, I not only want to let her supervisor be aware of the fantastic person she has representing your company, but I wish for this to go even higher. After running a business for many years, and hoping others feel the same about my employees, a person like Bree should be recognized for representing your company with pride and compassion.

Thank you for your time, and know I look forward to passing on my pleasant experience to many others along the way!

Sincerely,
Christy Norys

I've been a customer of Cableas and a card holder for about 10 years. Never had even the slightest problem with Cabelas. I also love the credit card - I pay it off in full every month, and get points for free stuff.
The only thing I wish Cabelas would do is build a store in North Dakota!

What an outstanding day at the East Hartford Archery Dept.! Outstanding service and curtsy
and excellent service. Hats of to the crew who worked today 4/6/12's afternoon shift we were there at about 1:30 2:30 to be precise.
My son and I appreciate the special guidance and assistance in finding him a re-curve bow which he has been contemplating buying for a long time.
Thank you

cabelas is the best. Its an awesome store and the employess are the best and the experience they pass onto their younger staff shows.

For years I could depend on Cabela's product being the size and quality that would make a person want to shop with you.
On February I place a mail order for a pair of Cabela Outfitter hunting boots . These boots in the past were made in USA, Irecieved my bots this week and the size I have always worn does not come close , then I see you have started making them in china .
Its a shame ,I will not be ordering anything else. I can not trust the size to be correct with products made in china. Mike Cunningham ,Lamar Mississippi....

In placing a recent internet order with Cabela's I had missed the free shipping over $99 offer on their website. I emailed CS and asked them to please credit my account for the amount of the shipping on the order. I quickly received an email from Cabela's confirming that my Cabela Visa card would be credited for the shipping cost. That is good service. It would have been easy for Cabela's to refuse the credit, but they did me a favor, thank's Cabela's.

shopping for a bow on 12-24-11 was very possitive experience. Tylor was very helpful in explaining the products and offered the accessories needed to get the sport started. He was very knowledgeable about the products. He was also very pleasant and courteous. We were very happy with him and the other staff in the store.

Cabela's has outstanding customer service and I have no complaints. I've ordered and returned items with nothing but positive experiences.

I was shopping in the gongalas store today and Amy in the ammo/gun dept helped me on several issues by finding ammo, pricing, etc. Great service help. Problem is prices not well displayed and stocks not well maintained.
Long time customer,
Henry Pine
37601 Southwook Village Ave.
Prairieville, La.
Send me more couponds.

Ok, so this is very interesting. Last Feb. I wrote this...

I placed a large order over Christmas using the rewards card. This included a 10x points bonus for the purchase. Sounds pretty good.... or so I thought... So I entered the code at checkout and kept looking for my bonus points to get added to my balance. Three weeks went by and no bonus, so I called customer service and was told that "the coupon code didn't get activated at check-out, give her two weeks and she will set it straight" Ok two weeks later.... she made it better but not by 10x only by 4x points. Called again and now the rep says "they never offered a 10x coupon for rewards and that they won't honor any change"!!! What?? So she is saying not only am I a liar but the other rep who admitted to the 10x coupon is also a liar. I don't lie and this infuriates me. I have to say I have never had a problem with Cabelas before this but DONT CALL ME A LIAR!!
Anyone else ever have a problem with the rewards card being honored??


I don't know if Cabelas reads this or not but about a week ago, straight out of the blue, I got credited for the full 10x points from last Dec.!! Maybe, they finally sorted it out or maybe they know christmas is right around the corner and I haven't ordered anything from them since this happened. Either way just wanted to let everyone know.

I AM WRITTING THIS IN CAPS BECAUSE OF MY VISION. I WOULD LIKE TO THANK ALL OF THE SALESMEN ,ASSISTANT MANAGERS , SENIOR FLOORMANSGER , OF THE CABELA'S FISHING DEPARTMENT IN BILLINGS MONTANA. I WAS VERY HAPPY AND PLEASED WITH MY TREATMENT AT THAT STORE AND TO WHAT LENGTHS THEY WENT TO MAKE ME FEEL WECOME AND APPRIECIATED THERE.I'VE NOTICED THERE IS ALOT OF BAD PRESS OF DISSATICFIED CUSTOMERS OF WHIC I AM NOT ONE. MAYBE ITS THE HELP,OR MAYBE CERTAIN MANAGERS ATTITUDES THAT CREATE THE DISSENTION BETWEEN EMPLOYEE'S AND CUSTOMERS.BUT I LEFT SATISFIED. TY VERY MUCH ,SINCERLY YOURS.. BERGA C. LINDAY BILLINGS MONTANA

My recent return/exchange experience with Cabelas was flawless. Thank you Jennifer @ the Richfield WI store for performing beyond your duties and expediting my order.

IF YOU DON'T LIKE IT SEND IT BACK. EVEN AFTER 4 OR 5 YEARS. I CALLED THEM AND TOLD THEM AN EXPENSIVE PAIR OF MOUNTAIN BOOTS HAD COME APART AND WERE NOT NEER WORN OUT. THEY TOLD ME TO SEND THEM BACK.
THEY THEN CALLED ME AND OFFERED ME A GEROUS ADJUSTMENT. AS MUCH AS I HOPED FOR. VERY FAIR CONSIDERING THE TIME FRAMES.
PRIOR I TRIED A COAT THAT I WORE W 2 WEEKS IN ALASKA. DID NOT LIKE IT SO I SENT IT BACK FOR A FULL REFUND. CUSTOMER SATISFIED AND I AM EVERY TIME I DEAL WITH THEIR PEOPLE.

Hi, I bought a pair of shoes at your Rogers MN. store on 7/19/2011. The salesman, Jim R, was polite and very helpful. My size was in stock and the shoes were on sale. A very nice experience.

I ordered a cute sign, and a few other things from the bargain cave (great deals!). I ordered online the Tuesday before Christmas. Since these were gifts for me, I didn't bother to rush it. I didn't care when it got to me. There was a promotion running for free upgraded shipping at the time. I was suprised to see my package delivered on Christmas eve. Also, everything I ordered was great. Nice job!

The hazelwood, Mo. store has excellent customer service. They are usually the store to measure other stores by

Had a price on thier web site that listed one price for a black powder pistol, and for the same pistol at the Ft Worth store it was $70.00 more. Went ahead and bought the pistol at the store since I drove for over an hour to the store. Lesson learned. or so I thought. Contacted customer service via chat and explained my problem. And do you know what they did? They corrected it, sending me a gift card for the diffrence! WOW. I'm very impressed with the level of customer service I received. This was my very first purchase with Cabela's and the mix was corrected right away. I'm very proud to be a Cabela's customer just due to the customer service Brandie provided! Outstanding!

Immediate pick up and live person!!!