BevMo Customer Service Complaints - page 2

Visited the Bakersfield location, only to find that over half of the customers were not wearing masks and the BevMo employee at the front door wore her mask under her nose. Per the company's website they are requesting customers to wear masks while shopping. Obviously, they are not enforcing this "request", placing other customers (as well as their other employees) at risk of COVID spread.

BevMo delivered a gift of a bottle of champagne from my son yesterday. The delivery woman carried the UNbagged bottle under her arm, was NOT wearing a mask, nor wore gloves. She touched my id then asked me to sign her cell phone!
Does BevMo also deliver the Covid-19 virus I wonder?
In any case, with such glaring lack of precautions and respect for others in this pandemic, they no longer have my business but I will refuse any such deliveries in the future.

Unable to access my ClubBev a/c, unable to recover the a/c, via re-set, unable to link my ClubBev a/c to an online a/c & unable to to create an on line a/c. Finally, unable to find any useful resolution info under the Help tab and unable to actually reach a person to resolve this issue.
I will shop elsewhere.

Your Store Manager Mathew was very non-accommodating when I called to place a telephone order with my credit card to be picked-up due the current situation. I don't like to do online ordering and this is the way I've been doing it over the last weeks. He wouldn't help me and didn't really care based on his attitude. Very poor customer service!!! This was for the Roseville CA, Douglas blvd store. been a customer for years, but no more - you don't want my business

I have made 5 attempts to order online. Made purchases went to checkout put in all the information that was requested, only to be told that my BevMo0 card number was issued to another person. Went to local store and got a new card, went back to finish process and once again told the card was not good

I'm super disappointed with BevMo. I've been a long time member. We go there once or so a month. But recently, since the virus, I've tried to have them deliver. The delivery was three hours late and we were about to head to bed when they texted me they'd left my items outside the gate. The order was missing about $45.00 worth of items. I took pics and tried customer service. Nothing. No chat answer and four emails later and almost four days still no answer. I tried calling the store where the order originated a couple of times each day during "store hours". No answer. So... frustrated I attempted to order the items AGAIN and PAY for them... only this time to avoid issue, I said I'd pick it up. It gave me hours and days and I chose a time that worked for my job and for their hours. Big surprise: I'm still sitting here waiting for PERMISSION to pick up a prescheduled order (that I had already bought once) during the only time I have available. At this point I just want my 100.00 back and I'll mask up and go to a regular store. BevMo has absolutely lost my future business.

There are very rude! I shop there 3 days ago and lost a
$ 55 bottle because they didn't give us box!
Bottle broke in the trunk therefore went back but the guy pretending to be the manager was super rude, we didn't get any help , lost the gift for our freind and they are ignoring our email.
Vista Village BevMo is extremely disappointing.

I WILL NEVER SHOP AT BEVMO AGAIN. Store in San Diego, Mission Valley Center Friars Rd. BEWARE. DON'T EVER SHOP THERE. One of the worst experiences ever.
Since covid-19 they act like it is my prevalent that they have graced me with their presence.
The condescending attitude, being short with me, and rude, is enough for me. I'm out! I've been a customer for years, but the customer service clerks attitude and unwillingness to help or care is to much for me. From now on, I am going down the street where the guy charges me alot more, but at least he is nice to me and other customers.

First I'd like to say there is no BevMo customer service, so I am venting here. My father purchases 2 cases of wine every month. He is unable to leave the house because of the virus so ordered for him, but he wanted to use his card . Made order online... it said 2-3 hours. Checked in 2.5 hours and was told don't come back til you get a message saying it was fulfilled. Waited 45 minutes and got nothing, afraid to get reprimanded again.. I left came back 5 hours after order wax entered and still had to explain. Didn't have my father's credit card told it couldn't be released to me even though I had confirmation on my phone and had same last name. Then they were "nice" enough to cancel and use my credit card. I shop at BevMo at least 3-4 times a month and get emails every other day. But he( the manager ( would not transfer the 10$ discount on 70. Said he " couldn't ". ... the manager. Even though the coupon was used on the same order. This is the second time service was extremely unsatisfactory. If the managers have no discretion to do the right thing, this company is mismanaged. My father is positive for virus and asked me to complain. Did not have to twist my arm

Bevmo is not an essential provider of goods. You are putting your employees and the public at risk by not providing masks to your employees. The employees are within 6ft of the public. This not only puts your employees but the public at risk if your employee gets the virus. Please do the right thing and shut down your stores. Alcohol is not an essential item.

With all that is going on in California regarding the virus and no toilet paper. While trying to shop for a neighbor that is quarantined. I wanted to use a coupon that apparently was good for the following day. The manager was called (Novato Oaks) and was informed he could not honor the coupon. Look, we are all advised to stay home and only go out to shop or get gas. Then he changed his mind as I decided to go some where else. He stated in front of his co workers that obviously I was an angry customer and would honor the coupon because he too is exposing himself and is showing up to keep the store open. Look, I was frustrated as all of us are with these times but why give me a hard time and then change his mind and give me the ten dollar discount. Frustrated women is not the same as a angry women, believe me!

I went in to get some alcohol for a dinner party and the monstrosity of a person who helped me, James was one of the rudest people I've ever dealt with. His lack of knowledge and huffing made me uncomfortable and made me end up walking out without a purchase.

Another nightmare sign-in scenario. I just want to find a price on something and I can't log in with my BevMo card number or my email. Your log in procedure sucks. I'll see if the Total Wine website is easier. If so, I'm going there to buy.

At the Roseville, CA. One of the employee Annmarie. She has no customer service. She rude and mean. She makes me feel stupid if I ask her about Gina wine. She rolls her eyes and said just try it.

I just got home from a trip to your store #122 where I have started shopping recently and spent $160. At the checkout I was served by Shaun. After ringing me up and asking for my club bevy card, I realized I had switched wallets and didn't have your card on me. He asked for my phone number and I declined to give it citing that I didn't want to be on yet another Robo-call list. He sneered and said "show me your I.D. I thought he was kidding and said so. (I'm a 67 year old man and Look it!! I told him he was being rude and spitefully retaliating because I wouldn't give him my phone number. After seeing all the bad ratings reviews I'm not surprised. Your employees obviously feel they are immune to customer complaints against them. Andy.

I just had the displeasure of visiting your Arden Way Sacramento store where I have been a customer for at least ten years. I am moving and visited to store to secure a couple boxes to use to transport bottles of wine and spirits I purchased at that same store. I was advised by the wise ass, rude, arrogant, clerk/manager that boxes were reserved only for "special purchase" customers. Although I explained that I purchased the items there it made no difference. Obviously Beverages & More DOES NOT consider customer service/customer relations a part of doing business in a highly competitive environment...and obviously DOES NOT hire individuals with any practical business sense or knowledge of customer interaction.
I have a choice of MANY alternative resources for my wine and spirit purchases which I will now utilize as Beverages & More is now nonexistent as far as I am concerned. I also plan to go our of my way to persuade anyone and everyone I encounter to make their purchases elsewhere

your prices have continued to increase. your loosing a costumer. your great coupons become worthless.

I was unhappy with a beer I purchased last night. Tried to return it today and the store manager stated that for some reason with the ABC, beer wasn't allowed to be returned. Nothing on the receipt states that. Upset, I threw the bottle and receipt away while leaving the store. Still steaming while on my way back home, I decided to Live Chat with an agent. She refunded my money. Apparently, the store manager needs to go back to orientation and learn company policy. Always get a second opinion!

We live in California near Albany where the store is located. We often buy at BevMo there. On Aug 13 2017 we bought a 6 pack of best Dam Root Beer 12.99 +.30 CRV and of course Tax. We tried it and it was the worst tasting product I have had from there. Again I state we have bought a lot from this store. Two days after we bought it I had to have emergency foot surgery, When I returned home I went to the store and they said it was 1 day past the 7 day return. Again this product is very bad and has no root beer flavor and the alcohol content is low. We will no logger shop at BevMo and will encourage our friends and Facebook friends to also not shop there.

The BevMo return policy's are vague and misleading. Be very sure you want what you are buying because your only option is a same day exchange. Very disappointed with the misleading wording on the return policy. Will not be back!!!

Waiting to hear back from Customer Service regarding an incident at the Palm Springs BevMo. I was there for a girls' trip and had a 6-pack of beer leftover. I took it back to get a refund and, contrary to BevMo's website about being able to return overbought alcohol, the clerk said his manager told him he couldn't take returns of alcohol. Because I didn't have a car and was heading out for the evening, I just left the 6-pack with the clerk. I've requested a refund or store credit.

I have been trying to get in touch with your HR Dept. to no avail. I contacted your Customer Service and they referred me to your web site, which i find confusing.I am trying to obtain a W2 for a short period of employment with your company in 2016, specifically January 1 thru January 9 or 10, 2016.

At store 160 Jan 16, 2017, their wireless was down and so my Club Bev points could not be recorded. Joe, the cashier, suggested that I could go on line and ask to have them added. Can't seem to find anyplace on your website to do that. AN annoying square kept popping up as if I was going to make a purchase and I could not get rid of it. Please advise how to proceed. Thank you.

Virginia Merwin

For the past two years I've experienced the same problem at BevMo. They don't have the product that I'm looking for; and when they say they will find it for me, I leave my name and number. I don't receive a call back, I go into the store, ask again - "give us your name and number." No call back. They apologize profusely, but don't change their behaviors/customer service. Done with BevMo!

I purchased a around 20 cigars from you guys in the past year and all of them have been great. Tonight I bought one, I cannot remember what the brand was but it was $8.99 and one I have purchased in the past. I took it out of the plastic to find it was very dry and the wrapping was falling off. I was very disappointed I missed smoking a cigar the guys in my family. I would like a refund for the cigar or just another one. Hopefully the other I buy are not a waste of money.