BevMo Customer Service Complaints - page 3

Bevmo needs to be clear on their return policy I was told if I wasn't satisfied or did not like the wine I can bring it back when I brought the wine back they told me the only way they would take it back if it was spoiled .the wine Didnt taste right how do you know if it's spoiled or just a bad they ended up returning it but wasn't happy about it so what is their policy if you do not like the wine

Good Morning,



I am very upset at the fact that I have made a complaint against one of the members of Bevmo back on 6/6/16 and I still have not received a response. I went to store # 038 on 6/14/16 and I received the worst customer service ever!

There was only one cash register open and there was about 4 people waiting in line, I saw other bevmo workers chatting on the side and they didn't even bother to help people waiting in line. I didn't complain, I figured they were just busy but after about 5 minutes of waiting in line it was finally our turn (my boyfriend and I). The cashier was extremely rude! Only one of us was paying but she required both of us to show our I.D's and because we questioned her why she was asking for both our I.D's she said very arrogantly that she wouldn't ring up our stuff if we didn't show her. We didn't argue and we both showed her our California Drivers licenses. She was giving us attitude the whole time she was ringing us up. We walked away really upset because there was no need for that and we tried being friendly to her. About a week later we went to that store again because it is our local store and the manager was there, we took the opportunity to mention what had happened only because we wouldn't want this to happen to other customers and he showed no emotion towards it. He just asked if we knew the name of the person and we said Andrea and his response was "cool, okay" we asked if that's all he had to say and he responded with " well she isn't here, there's nothing that I can do" that was a very response especially for a manager. I had 2 bad experiences within a week frame. I have not gone to that Bevmo ever since then and I am very upset because that is my local store. Because of their poor customer service I am forced to drive a few miles down to a different store. I just don't want other customers to get the same bad experience that we did. I love this store it is great and I would love to keep going back because the products are the best ones.



Thank You for your time

Ana Gonzale

I went to the location on bayshore in San Francisco the manager Paul I believe was a total ass and very rude I am a long time customer my phone number you can check and see that I buy sometimes hundreds of dollars of liquor

Yvonne

I have been attempting to resolve an issue with Bevmo for several months. The last email I received from a representative by the name of Kendra was dated 02/29/16. She stated that she has forwarded my concerns to "the proper group." I have not received any further correspondence. I'm very concerned that customer service would operate in this manner. I would like my issue resolved, otherwise please let me know how to remove myself from your company's ClubBev. I have all email correspondence providing information upon reqeust. Please advise me on how to proceed.

I live in Scottsdale Arizona. Today I wanted to BevMo and purchased a bottle of Blue Curacao liqueur I realized I didn't want it to come back to the store an hour and a half later and they would not accept the return of an unopened bottle with receipt

BevMo customers beware. BevMo has officially changed their return policy just recently to take returns only if the wine has "gone bad." I found this out when I went to return a couple of wine bottles that were below par on palate. When I bought these wines, I was told to "Just try them, and if you don't like them, bring them back," but since the purchase, BevMo has changed their policy. You would not know this change since they don't email their customers about this change or have any notices that is visible to customers on-line.
Their friendly return policy was what set BevMo apart from others and why many customers continue to shop there. No longer..

bevmo in mission valley, san diego, ca: shopping for gin and decided to get two of the sample sizes. get to register and was asked for my ID which i provided (even though i'm 50), and clerk swipes/scans my ID very quickly before i had a chance to tell her not to. THERE IS SIMPLY NO REASON FOR EMPLOYEES at a retail store to ever have to scan your state ID!!! i complained to the 'manager' who sat there dumbfounded (literally not saying a word, just watching me as i complained). bevmo needs to change this policy. i returned my purchase on general principle, and i will not be giving bevy any more of my money EVER. invasion of privacy has gone too far. i am old enough to be the cashier's mother. when asked why they need to scan, they said "because sometimes people have fake IDs". ?!? really? now they're law enforcement officers? get a grip!!!

Customer service sucks at the Lake Forest location. I've been a long time customer and two employes threw me under the bus with the MGR. over 1.00 on a price match. Too much BS to go into the whole story. Fact of the matter is they have to do price matches because of the big competion. So much for my support for this location anymore.

Surprised when the Vancouver, WA store manager refused a return because the bottle had been opened. We were told by an employee when the store was new, they would accept returns within 90 days if not satisfied. The policy is reiterated on the receipt, without exclusion to open containers. Store manager states that is just boilerplate language, so apparently doesn't mean anything? No real benefit to shopping at Bevmo.

The manager at the goodyear location stated that there is no return policy for products customers don't like. Total Wine, here I come.

I was a regular customer at Bevmo I saw a few times a girl name storm at the Bayshore Store in San Francisco Ca, she helped me put a few time. I over heard one of the employees chatting about her being in a relationship with a head clerk there. Now I recently saw her making out with a manager assistant manager some blocks away from the Vaness store in San Francisco I shop there as well as geary and Colma due to my work. I feel disgusted how can bevmo have employees like this I went recently and I heard the employee say she doesn't work at may shore anymore. I just feel like they should have more control. I'm already a 48 year old person I'm not surprised of this things in life but it's disgusting. Not to mention she is a racist employee. Bevmo please analyze your employees you are getting bad reputación thanks

Today I called your Stevenson Ranch BevMo to be told I was going to be put on hold and was hung up on. Called back and was given to the Manager, who then put me on hold for nearly 20 minutes and the end result was the Manager lacked common customer service skills. I called the Golden Valley BevMo and spoke with Shelly who took my phone number and said she would get back to me within 5 minutes, she did and I got the product I was in need of and will now be traveling to the Golden Valley BevMo thanks to Shelly and her wonderful professional customer service skills and helpfulness.

I have been a regular customer at BevMo in Redwood city but not anymore! I visited the store this afternoon and wanted to use a discount coupon for a bottle that was $9.99 before taxes. They refused to accept the coupon citing the reason that the purchase has to be a minimum $10 one

Being a regular customer, I was only too happy to buy something else to make up for the 1 cent difference! So all I wanted was to go get some more items while I left the bottle at the counter. The guy seemed like he couldn't understand what I was saying to him and started misbehaving. Two weeks ago, I had trouble communicating with a lady at the counter because of language issues, so this time I politely asked Luis, the assistant manager for someone who could understand / speak better English.

He promptly refused me service and started shouting at me in such a manner that my wife got scared and we left. More than the fact that I was disgusted especially that Luis said "don't come back" as if I was a shoplifter or something, the whole incident left me in a stupor of amazement

I am a customer at BevMov and I am disappointed at the La Jolla division complete the manager is mean disrespectful to costumers and I thing that as a resident of La Jolla they should take an evaluation of her and her customer service because as a costumer I think she is terrible and need to be replace and there are more individuals in my around that believe the same. That mean some and I live at 939 Coast Blvd # 18 E. I'm very disappointed. I expect better. I also expect that on Friday and Saturday the tastings should be until 7:00pm. That's the only way to get the exposure to the new product. Thank you for you time.

As a mature adult, and as a long term BevMo customer, WITH BEVMO card, I was stunned this morning when the clerk INSISTED on photocopying my driver's license. He grabbed my wallet and began removing it himself, amazingly . . .

When I challenged this, first on 'manager' came up to condescend in explanation, and when that did not work, yet another sneering manager arrived to add his unrequired presence.

In short, there is NO reason why anyone's driver's license MUST be photocopied when simply buying wine, NONE.
And, to boot, it is quite evident that a buyer well over 50 is NOT underaged, eh??? LOL

I walked away from the purchase, and will not return to BevMo. Not sure what sort of micro-idiocy is at work, if indeed the 'corporate' types are ordaining this further intrusion on customer's privacy, but it is not acceptable.
No other store requires anything further than to 'view' a driver's license to match photo with customer present in the store, and/or ascertain legal age.
Get with it BevMo . . . you've gone too far.

BTW, I tried to find corporate 'contact' to deal with this matter but none is available; the BevMo Web site refers us back to the local store 'manager', who has already failed miserably in both style and content ~~!!

Well I shop at Bev Mo quite frequently but not anymore. I ordered on-line from the Glendale store and apparently the "secured" check out does not apply. Coincidentally the same card I used, that by the way had not been used in quite some time, was used for on-line shopping attempting thousands of dollars in purchases.

SO LONG BEV-MO

I bought my Kegerator and have been using it for quite some time enjoying my purchases from Bevmo. My last purchase I did not order it online I just walked in. The only keg in available that I liked was XX. I bought it and installed it. I noticed that the taste and color was different from normal. I dropped my temperature to try and get to ICE cold maybe it will taste better. Again the color and taste was not right. I took it back and the manager noticed that the keg was partially frozen. He imediately refused to take it back stating that the partialy frozen condition was causing the taste and color. I mentioned to him that I did not want to get sick or anyone else sick and if he could exchange with a good keg I would be happy. I would even consider an alternate brand of Less expense and call it even. He refused and said he will have a representative look at it and suggest what could have gone wrong. I really don't know why this was necessary but I respect the protocol and asked if he could give me something in writting to reflect I have left a keg at Bevmo. He did and this was 2 days ago. I called into today and asked if he had heard anything from his sales rep and he obviously probably forgot. I again did not get angry and asked that this is more of a safety issue than anything else and If he could not make the decision to please give me the contact info for someone who can. He mentioned that he is going to taste it tomorrow to see if it is acceptable. Now I am still not sure what this is going to do but I am sure not satisfied with the way this situation is being handled. This is not an acceptable way to handle any product consumed. If there is a concern with meat that is suspected or smells funny at a store, it is immediately handled in a proffesional manner with no questions asked. I find it disturbing that this manager is going to taste the product to determine if he can give me an exchange.

I went in to your Fremont store today, and at the check out I was asked for my ID no problem. My wife was with me and the checker asked my wife for her ID, excuse me since when does every person standing with me and I was already carded and I am 53 years old to ask my wife for her ID, or any other person for that fact. What if I had brougt my kids with me who are under 21 are you going to card them too! and since they are under 21 are you going to tell me that you are not going to sell me, a person of legal age that you are not going yo sell me liquor. Your new policy is unacceptable and a further invasion of privacy. As a consumer I want the idiot in your corporate office who adopted this folish and excuse my language "STUPID" policy that they have gone to far I know I do not have to patronize your establishment but it makes no sense! You know the old saying if it's good we only tell 10 people if it's bad you tell everybody!!!!!!!!!!!

Thank you

I have been shopping at your Westlake store for several years now. Lately, you are out of many of the products I am shopping for. Shelves are empty (Quervo Gold 1/2 gallons). Sugar free margarita mix is always sold out. A $50.00 bottle of wine I purchased was spoiled and I had to return it. I have been in buisness for many years and learned early on that the customers needs have to be satisfied or they will shop slsewhere. I have spoken to your employees about this and get nowhere. I will be shopping at Total Wine from now on. Hopefully they can satisfy their customers needs.