LabCorp vs Quest Diagnostics
Customer Service Comparisons
Best Customer Service Rating
Quest Diagnostics has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Quest Diagnostics | 43.59 | 470 |  |  | |  | |
| LabCorp | 29.35 | 487 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Quest Diagnostics has had 470 total customer service ratings of which 62 have been positive and 408 have been negative. This has resulted in an overall classification of Disappointing.
- LabCorp has had 487 total customer service ratings of which 29 have been positive and 458 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
