Bank of America vs ING Direct
Customer Service Comparisons
Best Customer Service Rating
ING Direct has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| ING Direct | 61.93 | 132 |  |  |  |  | |
| Bank of America | 25.84 | 1,614 |  |  | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- ING Direct has had 132 total customer service ratings of which 30 have been positive and 102 have been negative. This has resulted in an overall classification of Disappointing.
- Bank of America has had 1,614 total customer service ratings of which 62 have been positive and 1,552 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
