Bank of America Customer Service

Worst customer service, they do not care about their customers, just their funds.

its gone from bad to worse for credit cards I cannot get a human and I'm not waiting on hold more than 15 minutes - time to move on and cancel all BoA cards .....eff that

Bad customer service. You can't get a human to talk with, just a robot. It was an awful experience to sit and wait long and not to get anybody on the line. Shame.

This is the worst bank. They decline payments for everything from as to amazon to the same grocery store you have been dealing with for the last 20 years. I cannot score them low enough.

Try to get through the automated phone menu and robot "operator".

I dare you, what a farce, no local branches, burn up tons of time in the phone menu to no avail.

All this crap and crappy interest to boot !

Just had some head of marketing loser call me and for over 30 minutes try and say everything was my fault and acting like the $500 credit card i have with them for 3 years and paid every month in full never once late, my credit score is up 100 points since then and 3 times have been denied for a credit limit increase as low as $200. And my credit score keeps saying im using too much of my revolving credit. Yet it there fault.

I Scheduled an appointment to finish opening what they said was an already approved checking account that they harrassed me in to opening with w $200 reward.

For 45 minutes this wanna be manager with a pretty intern learning next to him that he was trying to impress but she wanted none of it, cringe yuck joked with me and filled everything out and was even asking me about direct deposit and tole me the debit card would arrive in 3-4 days.

Then idk what he saw on the screen but suddenly it was all off cant open an account guy turned ice cold and started speed lying about fraud on my credit report, when there is none, I've opened 3 bank accounts and just this week 2 credit card offers approved me. But he embarrassed me, wasted 2 hours of my time and lied. So I was already furious when i get home and what to have already?

A customer survey email. I cant remember anything i wrote i was in a bioolar blackout rage talking to Russell Crowe from Unhinged for hours but i guess it was bad because now this head of marketing for an area less than the state of RI is telling me some back room team is going to discuss the situation acting so serious you would think it was a meeting of Mafia Capos discussing whether to put a hit out on me.

Take your $500 credit card and shove it. But im maxing it out before you do because you promised me $200 and myrate for wasting my time is $100 an hour.

Absolute trash bank. Rudest nastiest people ive ever met in my life.

They are absolutely Horrible... 30 minutes waiting to speak to ...SOMEBODY ?

This Bank does not care about fraud or customer service. They had my checking account under investigation for over a month. They Credit me back my money from the unauthorized transactions. They never send me a notice or email stating that my case was considered not fraud and closed my case. They took my money that was in my bank and now I'm in the negative for unauthorized transactions that they said was reacurting, that's why they decided to close my case. I DO NOT recommend this bank to ANYONE. This bank is okay with fraud once they feel like there is no fraud. They will close the case. I have unauthorized transactions that I'm paying for. I have people buying thing with my account and getting away with it because Bank of Americans fraud invesigators said it's reacurring then it's not fraud! Reacurring unauthorized transactions that's okay for Bank of American. They will let the fraud get away and us people that work for our money is suffering for fraud. They are suppose to help protect our money instead it's like they are calling me a liar and it's okay for me to pay for unauthorized transactions that's wasn't not made by me. I'm very upset and this Bank has set me in a financial bind now thanks to their horrible fraud system.

Spent the last two days on hold waiting for a representative for over 30 minutes each day just and have yet to have my call answered. Without a doubt, the worst bank I've ever used. 0/10

Do not utilize bank of America for anything other than a checking or savings account. Very poor customer service, they simply seem to be disinterested in any customer service! I am not even sure they know how to open multiple documents sent in one file. Surely stay away for any HELOC or Mortgage inquiries. They do not understand the difference between employed, commission employment or self employed. Very poor at their jobs!

Bank of America took money out my account to use for another claim that was put in that I made then made another claim for the same claim to recover the money then have my bank account in the negative for there own personal taking of the money they made a claim on this bank is a fraud and need more investigation on how they taking peoples money without there consent or knowledge of what's going on . Irs should look A lil deeper

THE. WORST. BANK. EVER. They force their customers to use debit and credit cards with ZERO security! These cards are wide open and ready for someone to drain your accounts. Bank of America does not inform you of this nor give you any choice in the matter. They make these decisions for you, I assume, because they think they know better than their customers what is best for them. If you dare complain about this, they effectively tell you "Too damn bad, suck it." I have been waiting for a SECURE replacement credit card from them since MAY. We are now just a few days from SEPTEMBER and so far, NOTHING. THE. WORST. CUSTOMER. SERVICE. EVER! Think dealing with a government agency is a pain? What about the cable company? Combine those two, multiply by about 10X and that's what dealing with this bank is like. They have been fined HUNDREDS of MILLIONS of dollars by the government for their illegal and unethical ways of doing business. Look it up, I am not making this up! Avoid this bank at all costs!!! Your money would be safer and more secure buried in your back yard. Do not walk away from this bank, RUN!!!

Bank of A cc services Claim Department. Unbelievably long hold waits and awaiting speaking to supervisor, they never came on after 40 minute wait. Called back same day and waited another 40 minutes. Every 20 seconds they say "we appreciate your patience, please continue to hold for next associate."....but they never have a live person answer. More to the point is when being alerted to fraud which was great, I called to confirm. When calling back to reverse a charge from spouse that was valid they reversed all of the fraud and gave $170 back to Herbalife. Never have a charged anything with them and the incompetence of the agent that put everything back on my card is unacceptable. They close in 15 minutes, been on hold for 40, so guessing they all have gone home early. Unbelievably bad customer service and think I may have to cancel cc and go elsewhere due to subpar service and availability of agents to address concerns and confirm fraud.

Applied for credit card online for balance transfer. Was quickly approved. Card arrived in the mail, I called number to activate but was told there is a block on it for fraudulent activity. Over the course of days I spent many hours speaking with at least 6 Bank of America customer care representatives plus went into a branch as advised.
Every single person I spoke to said they could not correct the problem with my brand new card, and they would transfer me to the correct department.
I finally called and canceled the card. I then easily obtained a credit card from a competitor.
BOA has a bad reputation for a reason. I will avoid Bank of America at all costs & advise others to do the same

Bank of America has become so desperate that they rob you professionally through the peoples bank accounts. They take money out of your account for no reason and make it impossible to talk to a live agent. Bank of America is ridiculously crooked. They stole my money, and I want it back. Damn thieves cannot be trusted.

Bank of America is not as good as they pretend to be they let ppl steal ur money out ur account don't trust this bank

On hold for credit card customer service for 30 minutes, then representative hands up.

The branch bank on Milwsukee and Cicero in Chicago has to be the worst in the city for service. People are flippant on the phone and too important to serve in person. The manager when bringing complaints is dismissive. Why have people got service if they hurt a business. And why choose this bank if it is only for online services?

Davina batton told me that AQUA account was frozen. I never received an explanation why. It just stopped accepting money. If possible please contact asap

I have been trying to find out why the online banking app dropped a feature wher you could review checking account transactions for more than the most recent 10. It was removed apparently with the last app update. I called and their telephone system made me go the rough dozens of prompts amd ad type messages even while in cue for a representative. At 23 minutes I reached a live person. She couldn't determine why or how to find a solution. She put me on hold twice to speak with a supervisor and research. After two times going to the supervisor while on hold at 59 minutes the telephone was disconnected. It was exactly at 5:00 pm. She just disconnected me so she could punch out and go home. Also I gave here my telephone number in the event she disconnected me.she also informed me they are not allowed to make call backs! I am now on hold for 2 more hours after the second and third callbacks. I am willing to ruin their call waiting statistics. Call them if you can while watching TV or something else until they get their personal Custer service model in order.

It is impossible to reach a real person at Bank of America Customer Service. This company is a JOKE.

Been trying to get a hold of bank of America in cody wyoming

If you are contemplating using the Message Service online to complain, don't waste your time. They, initially, respond very quickly with a boilerplate response. They will answer your follow up question practically by rote, ignoring any question that might put a particular department in a bad light. And if you persist, they will stop responding to your texts.

I desperately wanted to contact the Corporate Office to inform them of the inefficiency of the Message Service but that was out of the question. So, bottom line, pick up the phone, go through endless prompts, hope you finally get to someone who will take care of the matter. But, that person is limited in his/her responses. Solution? Hope you never have the same problem again.

The customer service was awful. No help or anything. bad company

Do not bank with BofA. Their check hold policies and practices are unreasonably long. They do not honor the hold stated on your receipt. Your deposit can be flagged by their system as high risk and then additional holds are placed. They do not tell you that though until after the fact. Even if you call and complain, they will just tell you there is nothing they can do. Checks clear in 3 to 5 business days, so a hold of 10 days is extensive. Most other banks will release at least $100 to $200 right away, and then the remainder in the next few days. Not Bank of America though.. stay away if you want your money in a timely manner! If this has happened to you, I would encourage you to join me in filing complaints with the Office of the Comptroller for the Currency, the BBB, the Attorney General's Office/Consumer Complaints, and to BofA's Feedback email address, which can be found by googling complaints to BofA.

Hi my name is Michael Bezabeh I am long time Bank of America customer. I appreciate VALERIE ZIMICH so nice service she is working Thank you!

Unfortunately, I am on EDD for the first time in my life. I filled out all the paperwork for the EDD and submitted it correctly. The EDD corrected the errors and sent everything to Bank of America (BOA). I did not receive any payments and it had been over a month. I went to the EDD office and they told me to call BOA. I did and a very rude woman told me that my address was wrong and she was "holding my payments". The address was of my ex-husband's not anything I had given to the EDD. i confirmed with he EDD and a very nice lady there contacted BOA to straighten everything out for me. Still no card. When I did received my card, my ex called to tell me that BOA had sent a card to his address too. I called BOA to straighten out and be sure that I knew which card was valid. I spoke to a young woman who was rude and condescending. She said that my DOB was incorrect. Wen I explained that I had just gotten the cars that I received activated, there was no issue with my DOB. She said that that rep didn't check it correctly (REALLY???) Then she kept asking how much money I had gotten from the EDD. I kept telling her "none" this was my first card. She kept asking me that over and over and over and said she could not help me without that information. She told me to go online myself. I did and the "security info was incorrect" NOT! By now I am crying my eyes out trying to figure out what to do. I needed to put my card money into my WELLS FARGO checking because I don't know how to pay my mortgage with a BOA VISA. I tried calling one last time. I spoke with DAVINA BATTON. She was kind and apologized. She recognized that I had been crying and took the time to go thru the process with me and I did it. Listen to the tape of that insensitive rude woman you have working in your CUSTOMER SERVICE. I am cancelling my BOA travel rewards account and my Alaskan Air FFM account. Wells Fargo would never treat me this way. I'm sure you will just delete this but I feel better venting even to my computer. The way I was treated was shameful. DAVINA BATTON should be a supervisor teaching the rude ones how to deal with the public especially at their worst of times..unemployment and worried about paying the bills while looking for work. SHE is your outstanding employee.

I have just had my card declined and when i rang customer services they said my account had been suspended due to me not supplying requested compliance information. I told the customer service person that I had in fact supplied the information by the requested date. She was extremely helpful and rang the compliance dept. She was kept on hold for 30 minutes to be told that they had the information and that the my card would be reactivated. The customer service lady was excellent everything else was very poor. I will be looking for a new bank when I return to the usa from the uk.

Kachi at Kings Canyon (Fresno) is a bank teller who is unusually mean. She accuses patron of cutting in front of a customer after standing in line over ten minutes. She asks confrontational questions based on what she sees in bank account that has little to no bearing. She is unpleasant throughout the transaction. Her attitude makes you think that she is spying on accounts.

This doesn't make sense how understaff the location is. I refuse to continue to do business with an understaff establishment that are suppose to care about their customers and employees. I'll just have to take my business somewhere else. I bet the credit unions will appreciate my business, customers and their employees. Lord knows that I feel sorry for those who work their on the 1st.

Tammy did a wonderful job today in helping me with fraud on the company account.

Do any customer know why could bofa waive fees on account that you signed and agree to the terms of your account. And you know that you don't any money in the account and you will wrote check. Go to atm and agree to free and then call to have it remove. What makes it worse you call in saying I didn't get letter about anything about my account why you will call in to have your address opt out of mail then the bank have to have you let us know about alerts. Go online setup your alerts online. then you guys will start complaining about to much alert. I think you need to start asking how to avoid fees and read your agreement about your account when open agreement are sent out every year. If you want to be angry you could complain to your state government.

I am surprised to see such bad reviews. I have had only great service from Bank of America . Excellent customer serivice ,,,,,i was at bank of America loganville GA .i meet one Sarah i had the best customer serivce from Sarah ,,,,Good customer service is treating customers with a friendly hand , helping the customer right away, giving the customer all of your attention, answering all of their questions, and also be respectful even if they're not respectful to you,,, Good customer service means helping customers efficiently, in a friendly manner. It's one of the things that can set your business apart from the others of it's kind,,,,Sarah is a good representative
keep up the good work one day you will achieve your goals and objectives in life .... thank you for been very nice

I was a victim of Counterfeit check scam and unfortunately i deposited those checks into my BOA account, BOA has finally closed my account i contact the local BOA branch officials as well as Risk department, they are very cooperative and understanding and solved my problem by repaying the amount whatever i have withdrawn.

Using my Cash Rewards card while doing my Christmas shopping was a great idea! Glad your rep suggested it. Plan to put my cash reward toward a new pair of shoes ;)

Met with Zul at B of A Pleasant Lake Branch
One of the best experiences I have ever had dealing with a bank. She is and was a 10 in customer service. Very well spoken and had a lot of knowledge that really helped to make us very comfortable. I was in my own business for 30 years and would beg Zul to work for me if I was still doing business, Great job by Zul and your staff that put her into that Customer Service position.

Katie Patrick needs to do your customer service training for all of your associates. Not only is she kind she is educated on the services you provide your customers

I was attempting to set up my online bill paying and accidentally duplicated my credit card listing. I could not readily figure out how to delete the extra listing. Half an hour with online chat, 5 different customer service people and a dropped call blocked my connecting with success. Finally, I was connected with Miguel Nava. Even though I was probably almost shouting at him he was extremely professional. He readily identified the issue, directed me to the correct tab to delete my extra account and all was complete in two minutes. THANK YOU Miguel Nava!

To whom it may concern,

I am a preferred customer of your Bank and always had good service but what happened to me Friday 1/4/2013 went beyond the call of duty.
I want to commend one of your assistant managers Michael Hanson at the Liberty Plaza Branch in Kansas City. He called me here in Ft.Myers Florida and told me that my identity and bank security had been compromised and that the suspects who committed check fraud were in custody and advised me to take the proper precautions. I did as instructed and with the help of your staff and especially Ms. Avonia Offord at the Bell Tower Branch in Ft. Myers I was able to contain any damage.

During these times when Banks are being roundly criticized I found that everybody associated with your Bank acted professionally, kindly and above all with empathy to help me out.

I am grateful for your service and will continue to be a loyal customer as long as you hire such wonderful employees.

sincerely yours,

Werner and Susan Stocker

To Whom It May Concern;

I had and excellent experience with one of your Customer Reps yesterday. His name is Anthony Anderson. I have called a few times trying to get an intelligent answer to my question. How my partner and I could Xfer a large amount of money in a short period of time. It's not that the other reps did not answer the question but Anthony gave me the most comprehensive answer, and stepped me thru the entire process.
Kudos to Anthony and B of A.
Trudye Nesbit

I have the same problem when it comes to reaching a real person to talk to at the Bank. Every office in Little Rock, Arkansas has the same recorded message and then automatically switches you over to the customer service for automated service only.

Good Job Bank of America for keeping my account always Secured!!! I am very satisfied with your program, services and excellent offers.

I've had nothing but positive experiences with Bank of America.

I started a small business and BofA helped me get set up with no hassle. The representatives were extremely nice and and the rates were the lowest in town.

Your money is the most secure at this bank!

I have had a wonderful experience with bank of america so far. A lot of what is done is done to the branches discretion. I do think they should be more standardized across the country, but I have nothing but good to say

I had the pleasure of speaking with a Bank of America Rep named Victor, I believe his last name was rejino? Anyways.. He was very kind and thoughtful and really did believe in my well being. I felt like when i spoke to him he actually listened, every time I call Bank of America I get nothing but great people try speaking to the representatives like they are people instead of arguing with them. Most of the time it is not the representative but people not listening to them and attacking them which in turn, you get no help! Robert Tuscon AZ

Boy was I surprised! Not only did I get a real person when I called the CEO number, I got a very pleasant person who,after hearing my story,directede to an advocate. Brenna got right on my issue which had been ongoing since July2-and it was resolved in less than an hour! I am equally amazed that a corporation the size of BOA has such a bad communication situation in this age of instant communication. So sorry it took an escalation like this to get the issue resolved! But happy this line exists!

The representative I talked with to dispute a transaction was extremely nice and polite throughout the entire conversation. I don't know if Bank of America tends to side with the consumer in such disputes, but so far I'm impressed!

This is a two-part story of my experience with BOA.


Part 1:
Where do I begin? First of all the loan originator from BOA was fired or quit, but no one notified us of his departure. We submitted a condo questionnaire and budget that was initially received and accepted back in 12/2011, but was ultimately lost and needed to be resubmitted seven days before the short sale deadline. The loan coordinator was very dishonest/incompetent to the point that she stooped low enough to tell us that the commitment letter was delayed, because of a broken printer (c'mon knock it off). Finally, two weeks later we received a conditional commitment letter and we had to resubmit so many lost documents including the condo questionnaire/budget. Our deadline of 3/1/12 was missed and the loan originator we dealt with mysteriously stepped away from office 2/29/12 which was one day before the deadline. The underwriter was blamed for everything that delayed the deal even though it was and is clear as day that the loan coordinator and originator has created the chaos we have to live with. They assured throughout the process that we'd meet our deadline, but they failed to deliver. The loan originator is a VP, but he is either lazy as heck or he doesn't have any power whatsoever. We've lost money on appraisals, inspections, condo insurance, attorney fees and several charges that are encroaching in to losses in excess of close to 2k. We're in the process of filing a complaint against this bank via FTC (Federal Trade Commission) and hopefully they'll do something to stop these people from conducting this bs that they call business. I wish this was an exaggeration, but everything mentioned above is the absolute truth and it's a shame that they'll jam people up with little or no consequence. The thing that irks me is the fact that it was too late to do anything by the time we realized how unprofessional, tacky and sleazy this bank really is. They are the absolute worst and this is an understatement.

Part 2:

The deadline was missed and the process had to be repeated, because BOA couldn't even provide a reasonable timeframe for an extension. Fast forward from March to July and we've finally closed on this deal.

Here's the truth as honest as I can put it. The Loan Originators are salespeople. The underwriters are the judge, jury and executioner. The customers are the accused. BOA and many other large lenders are SWAMPED with loan modifications, short sales, foreclosures etc., but that's no excuse for the problems they create for borrowers... Once the underwriters are actively involved in the deal things move ridiculously fast and efficient.

Bottom line... A 3 month deal took 7 months to close. Imagine what's going to happen by the time the 2nd wave of foreclosures washes up on shore...

My wife and I were very pleased with the service we received today at your office in Old Tappan, NJ. We would like to thank, in particular, Avtar Singh, the specialist who was very proficient and courteous in helping us with our banking transaction.

Thanks! Needed to speak to a specific individual and I got a receptionist (well trained) who emailed the individual I needed and I did not have to go through a dead end telephone tree.

In the short 5 months i worked for BOA i was treated like a red headed step child. It was by far the worst company I have ever worked for in the way the treat there employees and there customers. I was victim to several racists behavior by 3 different managers there and was obvious enough that the HR department had to be involved. Not to mention the way they intentionally make sure dealing with us is so unbearable that you pay every hidden fee they offer or you lose your home. I worked in the collections department and the whole way things are handled there is get the most money possible or foreclose and thats it. they offer no reasonable ways to get back on track they just jack up the amount due as much as they can and wait for people to sell everything they own to keep the home. I regret ever walking foot in that building and calling myself an employee for BOA. I hope that the public and the employees will continue to sue the company for everything they are worth and they crash. If you currently work there i am sorry, if you are considering working there don't. Not to mention the training process is basically non existent. you are taught a different thing by every manager, trainer, or team lead and are expected to know the right answer when they don't even know it. I cannot tell you how many times i asked a question and got the answer I don't know. The company is a joke. They are so "diverse" we arent allowed to celebrate Christmas. It was the worst 5 months of my entire professional career.

I'm a BOA employee trying to refinance and I'm having a difficult time. On February 17th my rep asked me for documentation I emailed her on January 6th & 14th (and she said she rec'd it)!! Makes me want to leave the bank!

I used to work for BofA and if I didn't need the job at the time then I would have never worked for this company. Now that I am an ex-employee I am here to say that I am really glad that I don't work for this company anymore. The branch that I worked for were not fair by a long shot. I do know some people that work for this company currently and they absolutely hate it, but they need the job or they are to old to start over. Sad really. Oh and one more thing, BofA training sucks because there is no consistency ever! This is another reason I refuse to bank with this institution.

i know nothing about mortgages but i do know that bank of america is a great bank!!! i work for them as a proffesional teller and i always give excellence performance!!1 its sad to hear all this about the mortgages because my mom holds a morgage with BOA!! and if this bank does fail i hope we get the money to get back up!! it has wonderful opportunities for those people who need to work!!! such as me and as well as great benefits for customer who have accounts!!! from Talman to LaSalle to Bank of AMerica!!

As a Branch Manager I can feel your pain on overdrafts. BOA makes HUGE income on overdraft (and other) fees and will never refund the fees though there are some of us who will circumvent the system and waive fees for our customers. Of course, if we're caught we face immediate termination. I have seen situations where overdrafts were caused by BANK ERROR and our management would tell us NOT to refund unless the customer furnished proof that it was a bank error!!!!!! CAN YOU BELIEVE IT?!?!?! I, for one, am looking for a new job. BOA is the most mean spirited and sleazy company I've ever worked for and I've been in banking all my life. The only time you'll get any service is from the old timers like myself and we're being squeezed out due to our higher salaries. The new flunkies that are being hired are taught to be pro-company and that the customers are always wrong and boy oh boy, are they holier than thou. Do the right thing....leave BOA and go to a real bank.

As a current BOA employee I can verify that this type of stuff happens EVERY DAY. Training of new employees is almost non-existant not to mention the arrogant company attitude of "if the customer doesn't like it he/she can go somewhere else". Being one of the largest banks in the US has led the BOA senior management into believing that they and and the company are invincible. Just check out the class action lawsuits filed by employees to verify this. For what it's worth, we employees suffer from the same incompetance, only it's internal. If you're smart, you'll go to another bank. In closing, BOA has lots of hidden fees up their sleeve to start nailing the customers with in the not too distant future.

I work for BOA on the mortgage side.A lot of people aren't paying there mortgage because they think that they can get a reduction or a modification on their loan just because they heard their friend or neighbor get on, that's not it.80 percent won't get their loan modified because there are too many bad loans an it is also based off of your income. My thing is you signed the Docs you should have known what you were getting yourself into can't blame anybody but yourself.