American Eagle Outfitters vs The Gap

Customer Service Comparisons

Best Customer Service Rating

The Gap has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
The Gap45.2457
American Eagle Outfitters43.0489

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • The Gap has had 57 total customer service ratings of which 8 have been positive and 49 have been negative. This has resulted in an overall classification of Disappointing.
  • American Eagle Outfitters has had 89 total customer service ratings of which 10 have been positive and 79 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: