The Gap Customer Service

Bought a 50 dollar pair of shorts and they were actually too small because their consistency is all over the place. Went to return them in the store and they said my receipt was expired by two days and i could not return or exchange. Expired? Stuck with a pair of shorts too small. Only made the purchase 32 days beforehand. Called customer service and they were worse! I said so you mean to tell me im stuck with a pair of shorts too small, he said Yep. Never shopping at the gap again. Terrible. Went to express bought a pair that fit. Their return policy is 60 days, but later than that if you want to exchange. Seemed pretty lenient. Gap is Crap.

My wife and I went to the Gap outlet store at Lee, Massachusetts on 4/9/23 @ 1pm. We went into the store to shop and we had a question about the sale that the store had. The employee at the register was rude when we ask him a question about the sale. My wife put the clothes back and I proceeded to let the manager know but he didn't handle it the proper way he just tried to gives us coupons instead of handling the situation the right way.

I shopped at Gap for 25 years ... the selection for years is pitiful... use to put tether a look with shoes , bags jewelry.. sharp looking Taylored simple clothing now it looks like tasteless crap you would find in Walmart ... wow you sold out to anywhere junky looking ... no taste style . I could not put together an out fit if my life depended on it .

worst customer service in the U.S.

I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached!!! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store.
They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer.

Received a gift in the mail from my mother in law from babygap. The item had a sensor on it. Instead of making it easy, apologizing for the inconvenience they caused, and sending me a new one, they wouldn't even let me exchange it by mail. Said I either had to go to the store, call my mother in law and ask her to exchange it (!?! What kind of gift policy is that?!) or return it and buy it again with my own money. Remember, THEY SENT AN ITEM WITH A SENSOR ON IT. Absurd. Oh and you can't email them. Have to chat with low level reps or wait for escalation team to call which they didn't do the first time and the second time called at an inconvenient time when I couldn't talk. Customer is definitely not first at Gap.

Wow. This Newport RI store falls well short of any Gap store I have been in. Store was a mess, noone greeted me. Then when tjey do, its a short hello, from THE MANAGER Lea who seemed miserable and went into the back room. Wont come back. Providence is so much nicer

i've shopped at Gap for 40 yrs and today's experience was extremely disappointing. the music was so loud in the mandeville,la. store that i commented, only to receive a remark from a salesperson that " it keeps her awake". this was at noon on a tuesday. my husband had to leave and 30 minutes later my ears still feel the effects. so disappointing after many years of only pleasant experiences.

After two hours of trying to communicate, I am playing from one representative to another, telling the story more than 5 times, cut off the call, finally when I manage to speak, they did not help me, they are the worst customer service representatives I have ever seen. The inconvenience, I understand it and ready without solution. They are incapable.in solucion.son unos incapaces.

It takes over 15 minutes to get to talk to a real person when you call customer service. You have to say customer service over and over about 5 times. Very obnoxious. One time you will get somebody very accommodating; the next time you will get someone that will do NOTHING for you. You have the feeling that you are transferred to someone overseas that you can't understand. I guess the feeling is that you will give up and hang up.

The GAP customer service is beyond horrible. Company is going downhill. They say on their receipt that they want the customer to be 100% satisfied YET their online customer service strives to be ANYTHING BUT HELPFUL.

Definitely won't be doing business with them. There are too many companies who WANT my business.

I clicked on the headline story "GAP pulls Ad Called "Racist", Apologizes to Critics"

My first reaction to this is, You have got to be joking! I have studied this Ad and have tried my best to find even one small trace of suggested racism, but I cannot because it's just not there! And the fact that GAP so quickly pulled this Ad based on offended "critics"??, and then apologized for it, offends me!! Accommodating overly sensitive african Americans, who are obviously in search of anything they can use to prompt a reaction such as pulling an Ad, is exactly why there's no end to this.....there will be something else, then something else after this, because one can look so hard at nothing until they make themselves see what they want to see! When you accommodate this insanely ridiculous suggestion, you should prepare to continue doing so! You have passed the test GAP! You're so worried about losing a dollar from African Americans that you just lost several from white Americans like myself.

the services i have received from your card servicces are horrible i apply for your acct in dec 2015 its now feb 2016 and i never received my gap card everytime i call card services they promise 10 days i will receive cards its been 70 days no card please help frustrated customer

Very bad and poor customer service. Poor quality of clothes. I would get better quality clothes from primark for a good price. They were very rude to me. I would never shop in there again

Today January 4th., 2016, the Gap at Dadeland Mall is an absolute disgrace.
The store is in complete disarray. The customers waiting in line for up to
10 minutes, while ONE SALESPERSON/ CASHIER / RETURN DEPARTMENT EMPLOYEE,
tried to help the public.
Very disappointing and absolutely poor management!!
Will think twice before going back. Of course I did not make my purchase!

Your bills never arriving on time,your people call 180.times in 4 days and never leave messages! when you try call back it's like getting to white house!the worst company ever

I had received a welcome 25% off for signing up for email. The code was not working for my online order so I called customer service. Kim was rude and defensive and said I needed to read all the fine print before using my code as it only applies to GAP full priced merchandise. I told her that wasn't great customer service and was disappointed, she then proceeded to attempt to argue with me. Wow....I told her I wasn't wasting my time. Awful experience.

Gap opened a Visa card illegally under man name. Ive spent months trying to figure out why and literally get no help. They told me Visa closed but my Gap card still good. Went to store yesterday to get workout gear. (Sidenote-sizing was way off) and Gap card declined. Gap/Visa worked. Wtf? I closed that. So called today, asked for my $30 rewards to be applied retroactively (gap has done this 4 times before for me) Rep refused. I tried to pay card and close. She couldnt see amount I charged so said id need a supervisor. They arent in until 1130M. I hung up on her. Ive been a cafd holder since 2002. I am canceling all cards and will never shop a Gap brand again. This is why they are bankrupt.

Sunday February 1st, 2015 at 6:10 pm
Went to the GAP store #7602 located in Woodland Mall, Grands Rapids, Michigan.
Needed to collect items placed on hold the day before. These items were under the 50% discount sale. Once ready to pay for items, the discounts were not honored. The general manager was very rude. (cashier 2597223) First of all, did not believe I had such items on hold, second of all, she called a sales clerk who brought the items from the hold rack and started choosing which items I was referring to. It was very disrespectful towards me because of doubting what I have already explained to the manager
She said the sale was over the day before and she did not have to adjust any price for me. I explained that the clerk that helped me the day before had not mentioned at any point that such sales will be ending that same night. If anything, the manager wanted me to hurry up and leave the store because they were on the verge of closing.
All in all, extremely poor customer service and unwillingness to go the extra mile to retain customers makes people not wanting to ever return.

The Gap is the worse place to shop. Seriously. The new location at the Cookstown Mall, in Barrie ON, Canada, is by far the worst of them all. They are more worried about talking to one another then working. The managers are extremely rude. And the prices are not acceptable for a "factory" store. I was in the line to pay for far too long so I dropped my stuff and left. The store is also filthy. Anyways, I would not recommend this location.

I have placed an order, didn't receive it after 3 weeks. I called Gap, and they have no idea where the package is. They said my address was incorrect because the street number is missing, the package was undeliverable. This is a huge retail store, it's unbelievable that they don't have an automated check for wrong address, they could simply check my billing address on the Gap card. What's worse is that they can't locate the package and re-sent it to me. The representative I spoke to even refuse to send it to me with faster shipping method once they found the package.

I shop at the gap often, at least once each season but recently I've had to relocate to upstate ny from Charlotte nc. The gaps I'm used to have always been accommodating clean friendly guarantee quality...But not at the CrossGates mall outside of Albany N.Y.. With sales clerks being incredibly demeaning and rolling their eyes at my 2yr old and doing nothing to assist me in anyway during every visit. Once they left a security pin on a new sweater .When I took it back ( 15miles from
my home) I asked to see a manager the clerk said" he could handle it"????....seriously? ????
Well after I corrected him it took 15minutes to get an assistant manager over to say she was sorry and give me a 4$ refund.....that's right 4$????....I'll never return to that gap again.

Horrible system, very very frustrating, and I a guy who usually don't complain and try to be understanding. In 45 minutes I have made 3 calls, each about 15 minutes, two times the machine hung up on me due to "technical difficulties" and last time when I express my frustration the rep actually hung up on me!!

we are use your cloth last 10yr,we are real satisfy cloth is real good, but this time I by my pant but my pants zee par is no good I call customer service but no any respond so now I don't by never gaps cloth.

All I want, is some clothes, that freaking fit me, here in Greenville, Texas! these stores here in Greenville, Texas, are for crap! Greenville, Texas clothing stores, Are crap! and the spooky butt Mall here in Greenville, Texas, is so empty, that even freaking Ghosts, don't shop there! yes, the Mall here in Greenville, Texas, is SO Empty, that even Ghosts, don't freaking shop there! the Greenville, Texas Mall, is a sad joke. the Greenville, Texas Mall, really IS a sad joke! and the Mall here in Greenville, Texas, is just spooky! as I already said: I just want some Clothes that FIT me here in Greenville, Texas!

I don't have a problem with the phone operators, but have a terrible problem with whoever manages your credit card operation. First of all, i signed up for paperless billing. However, i don't think I have ever received an email saying my bill was waiting to be paid. This went on for the months of July and August. After i received notice from your bill collector that I had a past due bill and they referred me to your website, i found the July bill + late fees for 2 months of $25 + interest. I have asked for bills in paper because I fear I will not receive an email notice again. My next step will be to cancel the card - it's TOO COMPLICATED!!! I too really object to your phone tree - it takes at least 5 minutes and a lot of frustration to finally reach a live person.

I am also disgusted with your greeting starting out the call telling me how much credit i have left on my card, rather than getting down to the business of paying my bill. What are the chances of my wanting something else when the recorded message already lists every service under the sun i could be calling aboutCFVI without including paying my bill.

I spend a lot of time at Gap located at Derby St,Hingham,Ma. I also shop at times in Westport ,Ct. location. I must say I get the very BEST service at the Derby St. store from all of the personal. The store is amazing because of all the sales people.

Excellent service, for me was there 01-04-14 tim .h was excellent please give him a raise !!!!! Because of tim.h iwill visit this store again. pleasegive this to tims supervisor. My name is peggy franklin

I was shopping with my daughter at the Wellseley GAP and I felt so welcomed. One sales associate Teyeanna she was very nice and she listened to what I wanted and suggested a few things to me. Overall my experience with her in the fitting room was awesome and I just wanted the management to know how great of a sales person she is. I will return to see her!

I have always gotten the best service here. They are very friendly and helpful. The clothes are a little more expensive, but the clothes last forever. I wish the store here in Bryan-College Station was still here.

After I wrote to Gap's Head office about my experience they confirmed that I should have been given a refund in the first place and enclosed a large gift voucher. So the customer service provided by head office is good.

I was in the Gap in Irmo South Carolina. The sales person was Jessie. I was looking for a top to wear and she found the perfect one and helped me with ideas on how to accessorize. She was very helpful and extremely nice. I had to return the top on my way out of town because of something that happened to it. I wanted another one just like it. She said they normally do not take items back because of this problem, but in my case she would make an exception. I was so happy because I had already bought my accessories that she recommended and had my outfit all planned for my trip. She made my day. I just wanted Jessies boss to know that she is a very compassionate employee and has the best personality. I will shop in her store over and over again and will recommend it to all my friends. I love Gap products.

My experience at the gap was very good. The salesperson in the fitting room her name karlesha was very helpful and nice.

My customer service experience was great. I had a pair of jeans with a fraying seam after 3 weeks. Took them back and without question made a swift fast refund. Wish all were this easy.