Zappos x Cotton Inc Pop-Up Highlights Cotton Athleisure's Appeal
Zappos has headed from the net to the mall to drive home the importance of comfort in a collaboration with Cotton Incorporated. Last weekend, the pair launched a temporary pop-up at the Americana at Brand in Glendale, California, dubbed “Reframe ...
La magia de Zappos
A diferencia de lo que sucede en la mayoría de los
call center, en Zappos motivan a sus empleados para que conversen cada vez más con sus clientes. Es una extensión de lo que desea y necesita el consumidor. En cierta ocasión, una llamada duró cinco ...
I can't believe Zappos.com did that!
Based on my own experience, this site's coverage of Zappos and my knowledge of the company, I believe this kind of exceptional
customer service is part of its corporate DNA. It isn't so much the result of careful employee screening, training, team ...