Windstream Positive Customer Service Ratings - page 2

We would like to thank the young man for his assistance with our internet service problem. We appreciate his friendliness and ease to talk with about our problem. It was very nice to reach someone with customer service who knows his job well. Our internet service now works properly. Hoorah. CONGRATULATIONS to Windstream for hiring this fine man. He will go far. The weather is still hot in Arkansas. 06/14/11
Thank you again,
The Rankins

Merline Diegue was very helpful in getting my computer back on line.I was ready to give up but she kept encouraging me.I wish all companies hand employees like Merline
She was very patient with me and walked me through each step.Blessings to her and her family.

I have just spent an hour with Larry on help with my DSL. He was curtious and helpfull, a wonderful employ

While my service is as unstable as a bipolar tweaker. . . Winstreams customer service has been excellent!!! Everytime I call all frustrated that I have sucky service there is always a sweet voice on the other end to talk me down and (try)to make the situation better.

I CALLED WINDSTREAM ON FRIDAY SPOKE WITH A MALE WHOM WS VERY RUDE AND INSISTED ON SPEAKING WITH SOMEONE THAT CAN READ AND NEW SOMETHING ABOUT COMPUTER BEFORE HE TRANSFERED ME. I DID NOT REC'D HIS NAME AND WHEN I CALLED BACK I WAS TOLD HE DID NOT MAKE ANY NOTES THAT HE HAD SPOKEN TO ME. I SPOKE WITH MISS LILLY SIMMONS AND SHE WAS VERY HELPFUL. SHE WENT THRU DIFFERENT STEPS WITH ME UNTIL SHE REALIZED THAT MY SECURITY CODE HAD BEEN CHANGE. SHE HELP ME GET BACK UP ON MY COMPUTER AND I THANK HER FOR THAT. SHE WAS VERY HELPFUL, CONSIDERED, NICE AND UNDERSTANDING. IF THE FIRST REPRESENTATIVE WOULD HAVE BEEN AS CONSIDERED AS MISS SIMMONS HE MAYBE HE WOULD HAVE FOUND THE PROBLEM. INSTEAD HE STATED SOMETHING WAS WRONG WITH MY COMPUTER AND TRANSFERED ME. AGAIN THANKS MISS SIMMONS THEY NEED MORE CUSTOMER SERVICE REPRESENTATIVES LIKE YOU. I HOPE YOU ARE HAVING A GREAT DAY AT WORK, HELPING OTHER, YOU ARE A REAL TEAM PLAYER.

Some time back I discovered that I was being charged a city sales tax on my Windstream invoice. Due to the fact that I live outside a city, I contacted Windstream customer service and was told that I had to contact the city for which the tax was collected. I did and was told the city had nothing to do with it.
Today when I recieved a new invoice, I called Windstream again. I spoke with Dana. She was helpful, considerate and fixed the problem, crediting my account. My first call would give the customer service department a very negative rating, but Dana was great and I really appreciated her help and wonderful attitude.
Give that woman a bonus!

Maria (74658) was wonderful, she was kind amd ;ong suffering with someone who didn't really understand what they were doing. She's a good woman. Thanks for the help.

could you please tell me how much it would be to change my home phone number to a unlisted number. we are 79 and 80 yrs old and all these calls from 730 am until around 9pm is getting on our nerves, unknow name,unkown number,politcal,people wanting donations, also I am hard of hearing is there anything I can put on my phone so I can hear better. your service is great,my internet is super and your customer service has always been very pleasent,

With the many large business that I have had to deal with they are one of the few that overall seem to be good!

I've had pretty good tech support from them. Obviously, some are better than others. I do agree with the one comment, the men seem to know how to fix your problems a little better then the women.

The last tech that I talked to was named Patrick Harkens (not sure on the last name). He was very polite and helped me solve a problem that I was having with my wireless connection. He did all the troubleshooting and found nothing wrong. He then asked me if I had a wireless phone, which I did. He told me to pay attention to my wireless connection when I get or place a call and see if they seem to coincide.

We ended the call and I did just that, and sure enough, that's when I was dropping my wireless connection. I did what he suggested, upgrading my phone to get out of the 2.4ghz range and sure enough, that was the problem.

I only wish that I could get back a hold of him and thank him for the advise.

I am Wendy from Ohio, and, I just had tech support from first Mario, and, then Lee Rey, who helped clear up a problem with my internet connection. It was fixed as rapidly as possible, and, both were kind, responsive, and, totally helpful. Very good phone assistance, and, patience with a somewhat frustrating problem. Very professional employees. Thank you.

06/18/10
La Fayette, GA.Ever since Altell was replaced by Windstream, my wife and I have had excellent service. The response times, when we had to call, have always been good, the customer service representatives helpful, and the field reps knowledgeable and professional. Yesterday we had a glitch on a service order, in moving services from one of our two lines to the other. We contacted customer service and Sandra Traynum stayed on the line with us until the problem was solved. Thanks Sandra. On a scale of one to ten we give Windsteram an eight and this is only because we have not experienced all of the services that Windstream has to offer.
Thanks Again,
Sharon and Greg Wood

customer service was very nice and helpful to answer all my questions.every thing that i asked she would answer all questions she was also very curious.she done a very good job at customer service and i was just letting you know that she fixed every problem.thank you for your kindness. good job to Asia Faulk

I want to tell you that I just got off the phone with an excellent guy named Robert, N9932075, that walked me through my problem with my internet.
I have called previous times and get women who absolutely don't know what they are doing. One time the a gal had me in tears. Another time a gal said my problem is in my computer. WRONG,,,,it was not my computer. Had to hang up from her and tried again to get assistance. A gal answered and I ask if I could speak to a man about my computer problem. She said "No, you have to hang up and dial the number and maybe a guy would answer." Is this the right thing I should have done, because I asked for the supervisor and the gal said that person was unavailable.
Thank Robert for me for the great service he gave me tonight.

I occupy a construction trailer on a job site in Brookville,PA.
I was having problems with the DSL and contacted Windstream. They had a tech on site within 4 hours. They were here off and on for two to three days trying to solve the problem. They ran tests and kept in constant contact with me as to how things were coming.
They worked diligently until they resolved the problem. As I said they have contacted me many times to make sure everything was working as it should!
The techs were all very friendly,helpful and concerned!! It is so nice to see a company that still has old fashioned values when it comes to customer care!!!
Thank you so very very much .
Thom Miller GD&F Engineers