Windstream Customer Service Complaints - page 2

I am so upset 20 years can't watch movies runs at about 1 if your lucky .Rual still on copper wire will not upgrade to fiber cost to much money look what they advertise crock of you know what goto the pole and fix it don't send someone out here they know. I hate it.

Awful!! Do not deal with this company

Have a question/issue with your bill &/or plan options? Just try getting a 'live' body that is responsive. Good luck. Been with them for 15 years, but I'm done. Stay clear of this outfit!

I've been a customer for just 2 months and originally signed up for auto pay and paperless billing to get a 3 months free promotion. My first bill did not go through auto pay but received no call but got charged a late fee. And my second bill did not show ANY promotion adjustment. When I called to inquire about it I was transferred to 6 different people. End result they told me "that promotion is over". I'm looking for another service---they DO NOT stand behind any promotions BEWARE!!!!!

Kinetic by Windstream is the worst internet you can have. Careful with the cancellation. They are going to charge you the entire month even though you cancelled in the first days. It's the first time in my life, I see I have to pay for a service I didn't receive. Not matter what you say, they don't understand, and don't try to cut at least for the days of the month you received the service. Horrible company. Avoid it.

Service is out again,!they pass you from person to person, do not speak or understand English, hang up on your, can't find your account, set appointments and don't show up, twice. Give you dates for repair, always tomorrow by 7, same answer everyday. Stuck with this company for last 15 years, would take anyone else is they provided service in my area. Windstream is the worst company I have ever dealt with, their CSR people are trained to mis-represent and lie.

Once again Windstream is down. This time is been 13 days and counting. We have not had a service technician come out yet even though I've contacted them several times and even left a note at the local office.

The customer service is fine. The problem is with the overall internet service, the infrastructure is old as Moses and no matter what the techs do, the internet will not stay up. It drops from 10-20+ times a day. Beyond frustrating.

Windstream is the WORST COMPANY I have EVER dealt with! Work trucks have been on our street many times since I put in my complaint about having NO WIFI or INTERNET! We do OUR BUISNESS AND our daughter does College School classes and have been without their service for 4 days. Now they are saying they won't be here for 4 more day. We are not that RURAL we live 5 miles from a large town. Very hard to say anything at all good about WINDSTREAM this has happened several times before.

Customer Service is a total disappointment. Several months ago I had my landline disconnected due to a lack of need and called Windstream Customer to arrange disconnect. I was informed I would incur a 'small monthly savings of approximately $10 monthly (savings on surcharges and fees). This savings has not happened yet. On 6-8-22 my modem was disabled due to a thunderstorm and a new modem was installed on 6-15-22 - 9 days later! Long time without internet, could not pay bills; no email connection, etc. When I reported the outage several times (kept receiving conflecting text messages and automated phone calls about service being restored), I requested a credit be applied to my account for the 9 day outage; however, just received new billing statement and the amount due is the same! I think your representatives do not tell the truth, mislead customers and don't care. Alsomy disconnected land line number still appears on my billing, why? Have been a long term customer for too many years to be treated in this manner. You're a huge disappointment

Worst customer service experience in my life. Don't use them if you have a choice

Haven't had consistent internet for 3 months and they keep hanging the phone up. Unfortunately they are the only internet service in my area

Put in a complaint ticket on Saturday...said they cannot get a technician out until Tuesday...even though this internet IS NEEDED FID MY JOB!!! Tuesday 11 AM comes and goes...NO INTERNET NO TECHNITION!!! called sustomer service..."yes I know it says 11AM but it could be ANYTIME UNTIL 5PM. WTF. WTF...WTF

Windstream is a zero . My bill has triple from 116.to 532.00.they want talk to me want try to help. I'm trying to get some help their coustomer service is terrible the worst of the worst. They need to be checked into what they doing is wrong. Price gouging is a crime and Windstream is absolutely killing us raising our bills this much for no reason. I have not done no upgrades or mouthing.

I was a loyal customer for more than 20 years, first with D&E Jazzed, then with Windstream, then with Kinetic. I finally made the decision to switch providers. I discontinued all service except online email monitoring (intended to do for a month, to monitor people who had not changed to my new email address). The cost was less than $4 per month. Then, I tried to close my account. Nothing worked. Phone calls went unanswered. Online account access did not allow for account closure. Paying the final bill small amount and writing Please Close Account on the invoice and check did not work. We are now so tired of trying to get this done, that we simply return each new invoice without a payment and will a Please Close Account note written on it. We're now up to $35 and counting. We will NEVER pay another cent to this company.

Wind stream approached me on my doorstep and offered a great deal for the internet service. A few months down the road they tripled the price and will not let me speak to a supervisor. I am disconnecting their service and going back to spectrum of whom are much cheaper. These guys are crooks. Don't ever do business with them. Horrible horrible customer service. I had other issues with them and they constantly transfer you from one person to another.

As I've said everywhere - overpriced and nonfucntioning service. Drops signal for a moment ever couple minutes, for a few minutes every couple hours, for an hour every few days.

Add to that dishonest and exploitative billion/onboarding, technicians who only spoke to direct insult me and adamantly refuse to do their job and well, that's just insult to the actual injury of "If you need a stable connection for work, you will not have it, at any price."

Lay some fiber with that infrastructure federal stimulus yer always bragging about.

This company is terrible to fix problems. We are constantly losing our landline and told someone would fix this and it takes over a week to resolve the issue. We're a long time customer of many years, but thinking of going elsewhere due to such poor service.

WORST CUSTOMER SERVICE. I have spent almost 2 weeks trying to get my home phone is not working - for a second time in 2 months. I have used the customer service line only to be disconnected. I have used the chat function, and get to explain every step I made with names. I have screen shots, and phone records. They have tried to say there "must be something wrong on my end."

spoke to the reps about their horrible speeds, and they had the audacity to call me a LIAR when I even sent them a screenshot!! I hardly get even 3 mbps with them! They had a class action lawsuit against them for the same things, but it seems they never learn! They only changed their name so they could keep stealing money for the same crappy internet!

The rudest rep ever, no compassion for their customer specially at the time of corona virus. This person name Jennifer acts like she owns windstream company. No promotion that can help you .. no help was given and offered. All she was concerned is yes they will not disconnect service but you will still will accrue bills and not even offer to not charge late charge. Heartless person ever!! No compassion. I will never recommend windstream ever !!Didn't even ask how are you and so on

I just hung up the phone after two hours while being put on hold yet again after being transferred six times and explaining my situation the same amount of times. I asked for a supervisor twice but never allowed to speak to one.

We have been having problems with our fax line since Tuesday this week and the problem is still not fixed. Your tech, Sandra Woosley and another person whose name I did not get came to check things out yesterday. We were in clinic and had several patients in the office. They were non professional with very loud voices and hollering to each other in the office. It was not appreciated by the staff or the doctor who was in clinic. They should be more aware of their surrounding when they are in a doctors office.

What a huge waste of time calling you - after 10 minutes Josh answered , didn't care, tech out in 2 days I have elder parents here oldest 78 and no cell phone - transferred me to customer complaint department, spoke with Antonio, and after advising him of my disappointment, and wanted to speak with a supv or manager and the dip put me back to customer service , again so now I am on for another 10 minutes waste of time and money this company is worthless !!!!!!!!!!!!!!!!!!!!!!

Customer: Advanced Dermatology and Skin Cancer Associates




This is addressed to anyone that has the authority or expertise to resolve a long standing issue:



We are a small business in Germantown, Tennessee. We are a medical practice and our phone lines are the livelihood of our business. It is how our patient�s reach us and it is how our referring physicians reach her to make referrals. We have had so many issues the past 18 months that we have lost business and worse the respect of the medical community to be able to adequately take care of business. We have had multiple postings on social media from patients regarding issues with our phone systems. Our referrals for new patients as well as our patient satisfaction has declined greatly in the past 18 months due to the problems with our phones. I take this very personally as this has happened on my watch and I have not been able to get it resolved. I am a very professional business woman and I have been in the healthcare administration field for 30 years. I have worked for very small practice and I have worked for very large practices and I have NEVER had issues with any vendor that I have not been able to get resolved in a timely and pleasant manner. However, this is my first experience with Windstream. I have gone from being patient and tolerant to outraged. While, I realize being outraged is not appropriate, I feel this issue has left me with no other recourse. This is no longer just a negative reflection on your company and your support tam but also on me personally. I can assure you I do not take that lightly. Worst of all, this calls negative attention to our clinic and that is absolutely not acceptable and ridiculous.



In November we hired a call center to answer the calls automatically if the phones went down because this was happening daily. If the phone system went down, calls were routed to the call center. This was also utilized if our phone operators were on other calls. The calls were to be routed to the call center to catch for us. This service cost our clinic an additional 1000.00 per month. Unfortunately, the past 2 weeks these calls are not being routed properly and we are paying for their service that we cannot fully utilize.



I received an email yesterday from Windstream support Trouble Ticket#: INC000031522573 that we were maxing out our bandwidth and it was felt this was our issue. I do not agree this is the problem as it has happened on weekends also when there is minimal to no activity. Also when these issue started about 2 years ago, we upgraded and were assured that we would NEVER max out our usage with the volume and size of our clinic.

I do not expect miracles but I do expect a resolution. I cannot understand how this has been allowed to be a problem for so long.