Vodafone Customer Service Complaints - page 2

Vodafone continuously charge me for serices that wont work. I have complained by phone, letter, email, in several stores, and live chat. In return they have ignored and insulted me. They have also locked me out of my account and sent my login details to strangers. They also discussed my account with my daughter, who told them she was not me. My personal information is not safe with vodafraud and yours won't be either if you sign up with the worst mobile network in the world.

The Worst!

Vodafone! Vodafone! Vodafone! Vodafone service is pathetic. call centre staff have very less knowledge of what they are doing. It is mostly to handle the customer for time being and their attitude is like passing the money from their back to someone else's. Fake people, less educated, Miscommunication, everything is there.
I'm charged extra on my bill and when I'm asking for waive off, you guys are completely deaf, dumb & blind. The story is- 1) I had requested for deactivate my 5GB Data plan in Dec month somewhere between 6 to 10 Dec. Lady accepted the requested. Again I spoke to your customer care executive on between 20 to 23 Dec (Didn't remember incoming or out going call) for activating 2-3 GB plan. Executive accepted the plan and call got disconnected saying that these services will be applicable from my bill cycle. I sd ok. I was kept using my data till 2nd of Jan then I came to know that plan hasn't been activated. I called your executive on the same date for instant activation of the plan and lady said, plan would be activated within 30 min. But I start using the data after 3-4 hours thought plan would have been activated but on 6th of Jan when I got 2 messages back to back for data plan that this has been activated and then deactivated which were really confusing so I called your guy again and that guy promised me that the complete charged will be reversed. But when bill was generated, there was no reversed amount and since my bill was generated, I'm keep trying to get the waiver but there is no help from your side.

Pathetic, awful services.

Been with vodafone for 8 years....
I do the job for vodafone and am furious i am not on their payroll by now!!!
i speak to about 4 people who refuse to communicate with eachother or write notes to do a simple upgrade, and wasted 3 evenings simply trying to do so.
I then call back to discuss adding my employee discount the day after the order had supposedly been placed, to be told that the order had not been placed!!!!
I have absolutely no faith whatsoever with vodafone anymore....and rightly so.
i called back and spent a further 45 mins to reorder an order i had no idea had not been placed- for the advisor to be frustrated at my frustration!! How dare he!
I then went through the order process all over again and upon 'completion' i tell the advisor that i actually have no trust anymore in vodafone, and he assured me i'd receive a text message to confirm the order and an email confirmation.
I also told him i'd like to make a complaint about the person who first took my order, and was told the manager would be in touch in 72 hours.
The cheek of him to get annoyed at me because i am appauled at their service and the fact that they cannot do their job!!

Worst ever so called customer service, a long long line of broken promises.

Been with Vodafone for 15 years. Upgraded in July. Couldn't get a proper receipt instore as their 'system was down'. I'm NEVER RECOGNISED ON THE 'SYSTEM' anyway. Despite multiple calls to Customer Service and being passed from one Dept to another I seem to be stuck with them. Despicable Customer Service. Despicable Company. Destroyed my faith in the word 'loyalty'. AND I STILL HAVE NO ACCESS TO A HANDSET and I'm still paying for it and looks like I will be forever. God help me if I have an emergency. Vodafone have caused me so much stress and being ill already....I DON'T NEED all this. Isn't it strange how a Company can go from 15 years of Loyalty with what I always classed as exceptional Service, to Zero Service And what's worse is that NO ONE ACTUALLY CARES. Multiple emails sent. Multiple calls made to Customer Service....but then I don't exist....EXCEPT when there's a BILL TO BE PAID....Thanks for nothing Vodafone.

Vodafone service is pathetic. call centre staff have very less knowledge of what they are doing. It is mostly to handle the customer for time being and their attitude is like passing the money from their back to someone else's. I bought a new phone and the sim that i had was old, which could not be converted into micro sim, hence was suggested to visit a V-store. I had to located one, as it was quite urgent for me to get the sim, due to my officel that was scheduled next day. When i provided all my details at the vodafone store, the person there confirmed my sim will get activated in 2 hours. Next day morning (sunday) i realised, it was not done. I called the call centre and they confirmed it wld be done by noon. it was not done, every time i called they bought time and today is literllay 5th day and its still not activated. The attitude of people was so careless and they did not have any empathy for my situation even when i was going through this becasue of their fault (so called technical issue), they just said we are sorry, but we cant help, you have to wait. They did not provide any alternative solution that would make my situation better, as all my OTPs were linked to this number and there were many other things linked to my number. I have never heard any other telephone companies that would have such useless/awful service. First thing i want to do getting back is to change the service provider. I do not have the time an energy to deal with louzy service like the one Vodafone provides.

They have repeatedly called me with the same survey over a the course of 2 years despite me constantly requesting that they never call and remove me from the allowed list of call recipients.
They once hung up on me when i called with a complaint about the quality of their customer service stating "I don't think this is real".
When they haven't hung up they tend to leave me on old for prolonged periods of time when I am trying to resolve an issue (30minute to 1 hour).
I recently attempted to acquire a simple phone for an elderly relative who required one for emergencies, and was treated with a sneering and brusk manner.

This company seems pathologically focused on providing the worst customer experience I have ever encountered.

Worst services. Officials are behaving in a rude and high handed illogical way. They only get in line, when they are thwarted to initiate legal action against them. Even officials are not well educated for schemes of Vodafone. Customer care and decency has no place in their behaviour.

fooling customers by putting their call on hold and after that again activating faulty packs .... did not had patience to agin get it rectified ... they have charged me double for their mistake

Customer service at Vodafone is nonexistent. I often am put on hold for over an hour. I was luckier the other day as I only had to wait 40mins before someone answered. But she was incompetent and hadn't a clue and there was loads of laughing and the sound of people acting the goat in the background. The advisor then told me to hold the line and I was on hold another 15mins then it sounded like she had transferred me through to another dept. as I heard this ringing which just went on and on and on indefinately and no-one answered. I just had to hang up in the end, which is the 'norm' with Vodafone. They are the WORST customer services I have EVER experienced in my whole life!!

My new address had awful coverage so I couldn't get 4g or call/text. I was offered a reduction on my tariff but not a termination. After 10 months of complaining I requested a package code and they offered me a cheaper new package and refunded 6 of the 10 months without service. After more weeks of complaining to several different call centres i eventually go the other 4 month refund. They are a disgusting service provider and are lies.

For the second time this month, the Vodafone signal has vanished. I am a business customer of theirs, living in the SN8 area. A couple of weeks ago I lost my Vodafone signal for three days with no explanation given, and nothing on their website telling me anything.

I tried getting through to customer services twice, but lost the will to live after about 25 minutes of hearing options, music, and the message that 'they're all very busy'. I am busy too and their service (or lack of it) is costing me and my company money.

Vodafone claims to offer a premium service, and is the strongest signal in my area, when it's working. I am thoroughly fed up with their truly appalling customer service and their lack of interest and communication when their service is down.

As a company which uses various loopholes to pay a fraction of the corporation tax it should do, combined with a sub-standard customer experience which is simply terrible, they may rest assured I will be looking to take my business elsewhere when my contract expires.

(a little later after getting through to a "local" customer services representative - in Johannesburg!)

I have just been told by one of your "Customer service" people that the phone network in this area is down and is expected to be back in 6 days.

How can I run my business for the next 6 days? I rely absolutely on my phone to conduct my business. I have clients in the US who cannot contact me. I am unable to sell my products, advise on them, provide customer support etc.

Should I shut my business down for the next 6 days?

I want to cancel my contract, not pay the £221 early termination fee, get a PAC code, and take my number to a phone provider that can provide me with a signal.

I want some answers.

Vodaphone İsparta/Merkez/ Turkey . One of the worst mobile phone stores i have ever been to totally up the ranks in down the pipe service Horrible service. makes you wants to flush your mobile phone down the toilet. Arrived from the United Kingdom to Antalya to spend time in İsparta thats one of my worst mistakes

Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in.

Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service. ???? So, got the store to phone Vodafone customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes. It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why.

Vodafone just have not got a system in place, and you will suffer if you go with them...

Vodafone, stop being total pants: get a 'contact us' system in place that works - an email would be good, this 'live chat' is b0ll0cks - talking to someone in India who doesn't know how to fix the on-line issue.... you have a FAQ section which isn't detailed nor cover a lot of real issues. Close the call centre in India, pay for some staff in the UK and spend the rest on a better on-line facilities for your customers. No point in spending a lot of money on your revamp stores with your after care service is PANTS.... 6 days & 4 calls to 191 since new contracts and still don't have on-line account or an answer to why the login details don't work.

I have open challenge to all vodafone care executives. NO one can satisfied me..

My number is

I use vodafone network. For last. Four years. But this. Time they. Cheated me they. Are very careless about there. Service they are not able. To. Satisfied their. Customer like. Airtel

Whenever I visit a Vodafone shop, there seems to be a raised voice arguement going on between a Customer and a staff member.

In some casas this may be a lack of understanding on the part of the Customer, but I cannot help but feel that SOME staff members 'get off' by deliberately winding Customers up.

Surely it is not part of their training but they do come across as being deliberately obstructive. Older Customers can be intimidated by technical devices and need a degree of understanding, which frankly seems unavailable.

The last example of this was in the Cheltenham (UK) store on 1 April 2015. I wish I could have seen the staff member's badge and reported her, but the management are partially to blame by allowing this type of abuse of customers to take place.

I went through the customer service process 3 times, with various suggestions how to help. The problem: a 30GBP sim data card, which just about manages phone calls, but has no internet, and constantly says "you are not subscribed to a cellular data service". hopeless.

WORST service given by vadafone service . i'm keep on sending mail for internt pack activation , sent mail to . still no response

Worse customer service ever experienced. Entertainment package was deactivated for no reason - 2 weeks have passed, 4 hours spent on the phone to them and still not reactivated despite numerous promises.

Vodafone....complete waste of space, customer service.....total pants...frustrating and infuriating!!! Never will I take up their services again, complaint big time on the way!!

Vodafone service is pathetic. call centre staff have very less knowledge of what they are doing. It is mostly to handle the customer for time being and their attitude is like passing the money from their back to someone else's. I bought a new phone and the sim that i had was old, which could not be converted into micro sim, hence was suggested to visit a V-store. I had to located one, as it was quite urgent for me to get the sim, due to my international travel that was scheduled next day. When i provided all my details at the vodafone store, the person there confirmed my sim will get activated in 2 hours. Next day morning (sunday) i realised, it was not done. I called the call centre and they confirmed it wld be done by noon. it was not done, every time i called they bought time and today is literllay 5th day and its still not activated. The attitude of people was so careless and they did not have any empathy for my situation even when i was going through this becasue of their fault (so called technical issue), they just said we are sorry, but we cant help, you have to wait. They did not provide any alternative solution that would make my situation better, as all my OTPs were linked to this number and there were many other things linked to my number. I have never heard any other telephone companies that would have such useless/awful service. First thing i want to do getting back to my country is to change the service provider. I do not have the time an energy to deal with louzy service like the one Vodafone provides.

I, submitted a letter to Vodaphone Store on 4th September'2014 regarding my mobile number 98306-09651 convert from post paid to prepaid, they received letter & given me a Prepaid Customer Information form & said contact after 4 to 5 days. Today, my son-in-law contact on my behalf regarding this matter, Mr. Tarun of Vodaphone Store, Park Street, Kolkata-700 016 refuse to take form due to passport photo is not correct then my son-in-law request to Mr. Tarun it is not big matter he already customer of Vodaphone, then you check & I have also three other number of wife, son. But he regret roughly, then he request to he is service man it is not possible to attend this matter regularly, it is third time to refuse my application & my dues is cleared upto date. They are not interested to convert postpaid to prepaid. I am aged person & not possible to attend. Kindly see this matter & solve.

I believed the claims made by the representative in the Vodafone Dundrum shop and took out two contracts with him three weeks ago, and found that 21 days later I have totally cracked up because of the horrendous level of service.
I took out the contracts a few days before going on holiday and found that while I was away I had no coverage what so ever on one phone and the other phone was getting coverage but for the wrong number!!!!! When I got off the plane I went straight up to get it fixed, and the guy who signed me up was on holiday, so I explained all to another guy, who did something to my phone and gave it back to me and told me it was sorted and then he tried to work on my sons phone. I had to point out to him that my phone was still reading 'no coverage', and yes it was n't sorted and he did go then and sort it!!!!
I was totally assured that all communication was now sorted!!!!! And he gave me the phone number for customer service and the follow up selections to chose to talk to what he describes as 'a human being'!!!!! I can truthfully say I have never in my entire life had such a terrible experience when talking to anyone on the phone as a rep for any firm. The experience was so bad and there are so many examples of how you should never speak to any one that I have requested in the Vodaphone shop in Dundrum that our conversation, ie mine and Moes be used as a training exercise for Vodafone staff!!!!
I can not go in to all of the conversation with this representative of Vodafone, but suffice it to say that I am traumatised. He did assure me that I would get a call back from someone higher up than him within 24 to 48 hours of our phone call because I was so upset from it, but as I write this I have yet to get a call!!!!
In addition I got a letter to say that I was being charged for insurance for mobile phone if I did not contact them to cancel. I had never said I wanted insurance, and yet was now going to be charged for it. I rang first thing the following morning to cancel, but 'the system was down', I did get a call back later in the day from a very polite person and after explained that I had never intimated that I wanted phone insurance he said he would sort it, Within a couple of minutes he assured me that all was sorted and that the insurance fee was taken of my account and I would n't be charged. Based on my experience over the last couple of weeks I asked him am I definitely not going to be charged insurance on either of the phones? Oops, he had only stopped the insurance on one phone and refunded me on one phone!!!! Anyway, I think it is finally sorted, but why should I be charged for something which was never discussed with me, and then I have to cancel it.
But going back to the phone service, I found out the following evening that people had been texting me since I thought it was fixed!!! But guess what the texts had n't been going to me but to my son, and my son was n't getting any texts at all!!
First thing the next morning I had to go back up to the Vodaphone shop in Dundrum, and by now, being traumatised by experience with Moe, I had to go back through all the problems I had had, and was nearly crazy when I was repeatidly told that this is and Apple problem. I have to admit, I had had enough and would not listen to the representative and would not go down to the Apple store to get it sorted as was suggested to me. Since I have taken out the contract there has been horrendous quality of service and I refused to listen to the representative because my contract is with Vodaphone and I wanted to be able to make and receive texts and calls. And yes when I refused to listen, the phones were sorted out. But based on my experience, my advise to anyone considering moving service provider to Vodafone; no matter how bad you think your provider is, or what GREAT DEALS THEY OFFER TO CHANGE OVER, do not move to Vodafone, believe me it is not worth it.