Venmo Customer Service Complaints - page 2

Horrible customer support, after asking to speak with the agents supervisor, she stuck me on hold, as of writing this its been over 2hrs 50 min, that is freaking ridiculous, all because they try to say I cldnt send money due to a potential security risk, after I just received money yesterday, and was returning it to sender. This company has the WORST COUSTOMER SERVICE, I've ever have had to deal with ! I've deleted this app, along with my friends, and family! There's allot better apps then this crappy, and sketchy as hell one for sures, not to mention a Huge scam company !!!

Venmo has STOLEN 1,000 dollars in my wifes account. We have exchanged emails back and forth and we have done everything they have asked to "Verify the account" and they keep sending emails back saying they will get back with us later. Only to be followed by, we can't help you.... let me forward you to another department. They were perfectly happy to take the funds out of our account but when we tried to pay from our account, they wouldnt let us and they wouldnt let us transfer the funds back to the original account we got it from. they have locked over $1,000.00 dollars of ours up and they are holding it. VENMO!!! I WANT TO SPEAK TO YOUR MANAGER

I am doing a press release & having a reporter do an interview on VENMO. They are holding $5000 of my money without explanation

Venmo has locked my account with $2,000 in it and are refusing to give it back. I am looking to get a lawyer involved and start a class action lawsuit and really get them where it hurts. Please contact me with your story and contact info [email protected].

Venmo customer service is not existent. They have obvious issues that are displayed on their help page and on their phone line but you can't reach them to resolve this common issue of sending a verification text. They fail every time. Why does it take days to get back to me? Why can't I talk to anyone at venmo? Why can't they send the damn verification code? Why can't I get into my account and access my money for days? Why does venmo customer service suck soooooo much? Venmo customer service is worse than Comcast!!!

This company has shown its true colors and proven to care nothing for its customers. They hold money from accounts that should not be and then take forever to fix the issue. The people who actually can do anything are not reachable. At akl.. that is exactly what I was told by customer service. Whom apparently can pretty much only answer the phone and tell you they are not the ones who can do X,Y or Z.This company has single handedly ruined my holiday by not releasing funds that are for Christmas gifts for my children. If you're smart and like to keep your money then look elsewhere for the services supplied by this company. Thank you for the unnecessary stress and for the embarrassment, sorry I didn't get you anything this year kids, Venmo is holding the money I need for your gifts.. not sure that's a viable answer Christmas morning. Theu can't even keep the promise they make of contacting you with in 24 hours.. just bad business all around. I hope their holiday is as great as mine now... again Venmo thanks.. my only mistake was trusting this company.. qnd now I am going to paynfor their incompetence. I will be filing complaints with my states AG office and the BBB

Venmo is a SCAM!!!
and they are taking people's money freezing their accounts and using their money to invest in other things like the stock market and such or just build a nice Lakehouse and they are about to be exposed and dismantled and sued for billions of dollarszzz

Hope you don't have stock in this company!

The people dont listen I asked the lady multiple times to permanently delete my account because there was no way I could get in and she didn't listen I got an email today saying that my account was fixed and I could use it again the lady didn't delete my account like I asked and kept interrupting me

venmo makes you verify your account at random times, leaving you vulnerable to get declined when you have money sent to you. They make it so you can simply get declined for no reason, all due to a dumb verification process. Its like you have to verify before any little transaction, even having 1$ sent to you is difficult. you must have to go through a rigorous verification process just to receive your dollar and spend it. why would I have to verify and sign in to an app to use their debit card every purchase. Do I have to sign in to the venmo app before I think about using the venmo debit card to avoid any embarrassment and inconvenience?

Venmo puts an extended hold on payments, up to 10 days which causes significant problems, especially when wanting to you the card or reconcile your bank account. Customer service answer to this is to say "refer to your terms of service"

Thrh are a joke! Froze my account because j tried adding a debit card my bf has on his. WE SHARE A BANK! I sent them my id ( this id the time ive confimed my id) and bank. Here we almost 3 momths later and sti froze eith 130 of my money. And they say only a specialist can unfreez it. But they dont have a phone onlu email. Fumb lies. I tell everyone i can do cash app. 10 times better

All i have to say i will never be using them again. I have been contacting them for over 2 weeks trying to get my $400 dollars back. My account is frozen and wouldn't accept my card so the account froze. Ive submitted my drivers license and bank statement from the past 90 days. I even put my last 4 ssn and some how nothing adds up and they will not unfreeze my account. This is so messed up. I have a baby and now im struggling because i have no income and thag was the last of my money while im looking for a job.

All I can say is don't use. For a full month if been fighting to get my $60. They said that it's because of another account used my card I cancelled that prepaid card now they are wanting a statement through the bank but its prepaid.they aren't helping me and give me the run around about everything. Worst people to deal with. Then when I asked to speak to a manage I was told that they don't have one on the floor. Bull you have to have a manager. They are stealing our money is what is going on. I am so done with venmo if I ever get my money back I will only be using cash app from here on out. Venmo is ridiculous and they don't care about anyone but themselves. I told them tht I needed it to be able to eat even though I do have a little money left and they told me it wasn't their problem that was mine.

They froze my account, for no reason.( it was not do to insufficient funds). I can not get anyone to answer my questions or unfreeze my account. They are holding my money hostage. They keep say, answer the email.. I have not gotten an email. It is absolutely the most frustrating thing.

I'll make this easy...when you open a page containing grievances of company so & so, take note of the slidebar to pull the page. When it's only 4-5 mm tall, you KNOW there is a serious volume of posts.
I've spent an entire week trying to conduct a rather substantial payment to a company in the midwest, after one successful transaction elsewhere to an individual. Three parties are hung up in the meantime, awaiting that first mentioned to be completed.
There are NO excuses why a supposedly 24/7/365 financial service lacks adequate customer interface. Their 40-hour [or less] work week is nothing compared to the potential customer base.
The 'chat' is nothing more than animated menu of common issues, no detailed response or eventual connection to a representative.
A longer list of fixes, is pitiful too; regardless how thoroughly examined, only contains programmed answers, not specific remedies. That difficulty compounds when rewording your search only pulls the same answers, and scattered others.
I don't make recommendations for corporate entities - unless their advertising budget provides direct compensation, not some piddling shot at a drawing. Nor do I fill an internal 'customer experience survey' with anything but this "...nothing about customer service has changed in 900 years. If your cubicle-town of 1-year wonder MBA's fail in common sense, nothing we tell you will."
Even BK rewards a burger for a 2 minute exercise.

Worse Coustomer Service Ever. Unable To Speak To A Manager Or Get A Number For Copr. Office. They Block The Account And Decline M=payment But Will Not Tell You Why Or How To Fix Whatever The Problem Is. This Is A Mess Of A Company And A Poor Excuse Of A Company Or Business. How Is That No One Can Provide A Number For Corp. Office Or A Manager To Address Your Concens

This is a very sad excuse of a company. I would not recommend leaving a dime in ur account and if possible to prevent using this company will spare u much aggravation. Do not I repeat do not use Venmo.

They have screwed me over so bad. I sold my tanning bed for $1,000. They then put my account on hold, then of course suspending it. Saying that this was suspicious activity. So I sent them screenshot of the messages of me selling the tanning bed also a picture of my ID verify my identity and anything else they ask for. Then it was said that they're going to now investigate my account and for that they'll be taking money out of my venmo account to fund it. Also saying that this could take up to six months, I mean at this point I'm already pretty frustrated. But generally, there's not a whole lot I can do. So about five months later I received an email saying that they are ready to release my funds, but they had taken 200 of it for their investigation. So out of the thousand I had 800 remaining. So then I tried transferring it to my bank to only receive an error message saying that they were unable to do so. So then I sent them a message and then they put my account back under investigation. And then they said they fixed the problem several times now but it never has been fixed I just keep receiving the same error messages. I even tried to open a new bank account to see if that was an issue, it wasn't. So now we're sitting at about eight months and then today I messaged them the only be blown off again saying that they couldn't help me that it's outta their hands. That only an account specialist can do so but I already e-mailed them about 3 1/2 weeks ago and not received an email back currently. so I asked for corporate offices number or at least to speak to a manager and I was told their manager couldn't help me, that they're not account specialist so therefore I could not speak to one. Also I was told that they don't give out their corporate office information and that I'll just have to sit and be patient for them to email me back it's going to take time to resolve this and just kept being told to be patient I got this money almost a year ago that's a lot of money to have sitting around. I have sent them everything verify that this is legit what do you guys think I should do? Do I have a case to sue? I would never recommend ever, ever, EVER, using venmo! (Worst app ever!) They just don't seem to want to help they have horrible customer service and due to their neglect and ill management and desire to actually help people. I lost my apartment, that's why I sold my tanning bed so I could pay my rent.

After reading all the comments about Venmo, and how many people dislike there services, I fall right in line with them. Venmo bans your account for something you cannot control, and is completely out of your reach. I've been banned for so long but I still have $100 in there, and can't get it out. They banned my account, and won't tell me which activities were suspicious because that was the reason for the ban. Well if you don't tell me what I did I can't help them there lol. But maybe Venmo should find a way to please this many dissatisfied customers.

Venmo is no help at all. My account has been frozen since November of last year and MF my funds still haven't been released. They said it would take "up to" 180 days for my funds to be released. It has been well over that time.
Each time I try to get assistance on resolving the issue, I get nothing. I get the same response from each email that I send. The chat line can't help resolve anything and you never get to speak with anyone.

Several days ago, a payment was made to an incorrect recipient via Venmo. I spoke with a representative regarding this transaction just moments after it had been made when we realized it had gone to an individual with the same name as the correct recipient. I contacted Venmo via chat and was told I could not cancel the transaction. I attempted to call as well, with no avail. I immediately contacted my bank to request a Stop Payment, which they did. In addition, I input the correct phone number for the actual Richard Favor and yet the incorrect individual was selected.

I will not be paying this as requested as requested by Venmo, being that Venmo chose to pay the recipient though my financial institution denied it. I made the appropriate attempts to reverse the transaction. I will no longer use Venmo as a method of payment and have been vocal with my friends and family that the company again, made a decision to pay the recipient though my bank denied payment. Venmo does not protect its clients, this is quite apparent.

Venmo used to be great. I'm not sure what happened. I had some issues with my bank and used venmo to transfer my paycheck. Now after 11 days it's just sitting there pending. They froze my account and I had to send my ID, more documents and they realized once again I had two accounts and froze it again. I only made another account because they had frozen the first one and I couldn't get in and they did it again now. Forget getting a response during or after 24 hours. They respond when they want. My husband and I are moving and we needed the money ASAP. We had to borrow money from everyone. I understand things come up but waiting this long is unacceptable. And the agents in chat or phone can't and won't help you after they hand it off to a certain department that can only be reached through email? I rarely file a review, but this has me extremely frustrated. I couldn't pay any of my bills yet because of this and it is way past the first of the month. I am growing very impatient, I am sick of jumping through hoops and not getting anywhere. I would at least appreciate an update on what's going on.

On April 19 2021 I mistakenly sent 600.00 to my venmo which I haven't used in nearly 2 years instead of my current bank account and for some reason venmo is giving me a hard time and the run around, I'm tired of waiting I just want my money back. How can they keep an account active that hasn't been used in 2 years? Venmo is a scam and after reading comments im sure I'll never get my money back

extremely disappointed and angry at the fact that I have emailed over 15 times trying to get my account back and have called personally and chatted with your specialist and I still have no access to my account. I cant believe that not one single person has been able to help all I have been told over and over is that a customer service specialist in a department has been working on my account. this has been since April 14, 2021!!! there has been no urgency whatsoever. I will be taking to my FBI and Instagram accounts to let people know what a waste venmo is

I have been a customer for a few years. I was told to upgrade to the new "Varo money" acct. I utilized the $50 advance a couple times, and paid back. Then they say I owe $100 instead! So I call, and they said there was a "glitch in the system " that paid an extra $50! Ok. I see where it happened. I was gonna pay back. While waiting on my tax funds, I checked almost every day . All of a sudden it said my account was "blocked". I call to see why, they said the fraud department closed it and I have to send an email! I did, and it said I'd receive a response in 3-5 business days. Nothing. I call back when I discovered my funds were to be deposited the next day- was told AGAIN that 3-5 days I'd hear as to WHY they shut me down- 2 weeks later, still nothing! AND they are holding my tax $$! Still no explanation, and no $$!