Venmo Customer Service Complaints - page 3

I'm going through the same issue give had $250 of mine for 8 months now there's probably been about Saturday emails I've sent I even received an email saying I can recover my funds and they still didn't let me and I received another email today saying I have to wait another 80d 880 days it's ridiculous I'm going to file a small claims suit myself. And if you try and get a hold of a supervisor or manager or anybody on the phone good luck you will never happen they just like to keep people's money I know 7 other people that have never received the money I'm not going to be one of them no matter what I have to do is not even about the money anymore they shouldn't even be in business

I've simply trying to log in to my account.
For two days.
I have been sending lots of money to my grandchildren and had no idea I was dealing with such a unprofessional and perhaps
shady company. I'm leaving Venmo and sending checks or real money from now on.

No way to talk to a human. I got a new phone and the phone number errors that the number is already registered. I sent message and left phone number text message response says my number is a landline when it isn't. I am in a serious situation which a family member is trying to send me money and I can't speak to a real life human so why does their services for my situation render me no solution is ludacris. Humans are needed.

My feedback for Venmo is very poor. Since February 4 my sister has not been able to retrieve the $200 that I sent to her regardless of 19 different emails and texts that have gone back and forth. At this writing, nothing has changed! Short of filing a small claims suit I've run out of ideas!

This is not right how are you guys a secure debit card service when you are the people robbing your users. I've been a user since july 2020 in September i transferred money to three accounts i owed money(rent,car note,and pass due bills)and my account was frozen upon no valid reason at all. Its been 180 days and i still haven't got my money and when asked they keep telling me"they will send me an email when my funds are able to be released"which was said 6months ago. I have bills i have to pay off and you guys are withholding my money if you dont want to hear from my layer i advise some type of solution to me getting my money soon.

Venmo is a bullcrap scam. My sister sent me $400 and when I tried to send it to the debit card connected to my account they froze it!!! All I'm getting is a run around. And apparently by the comments this is happening to others as well. Let's get a lawyer and get our money back!

Someone needs to give me a call back ASAP it's been over a month and y'all have still not responded or refunded my $950 that was taking out after y'all denied my transaction I'm getting tired of waiting for my money so I need to know if I need to get a atturny or not

I fell for a scam on January 4th! I immediately contacted Venmo as there are 6 fraudulent transactions on my account. I was advised to change my password. I have a new checking account, a new credit card & changed my email password. I need those transactions removed immediately as my bank did. I am prepared to contact my personal attorney if necessary. Please remove those 6 transactions & release my account. Thank you for your consideration wtith this matter.

I would like to know after recieving an email advising me i am able to transfer my funds into my bank account i am still not able to. I have tried reaching out to them and no response other than someone will reach out to me afterwards They have held my funds since july 1st and still haven't released. Why cant i just recieve my money ?This is robbery and unacceptable they never did tell me what terms i violated.

Worst customer service, 300 dollars was taken out of my account and they won't replace it, I now have an attorney

Venmo is a scam .froze how's my account after I transferred a couple thousand over from my bank account to it so I can send it to my kids and now they want to hold my monney for 180 days but no explanation I already submitted my day after they asked me is still it's still froze it says but I have to wait 180 days what for though I didn't do anything wrong

Venmo is fraud they need to be sued for holding on to people's funds and freezing their accounts like this is all a setup this is a horrible service I hope to soon they will have a class action lawsuit against them and stop using people to hold and freeze and take their money

You guys suck a**! You steal money from us simply by not allowing us to utilize our accounts once we've forgotten our password. in my case I forgot my I forgot my password my email was no longer accessible to me and my phone number was no longer valid so I couldn't get into my account in any way and then I didn't have my ID which is what they decided they needed to have so I've been out of my account for approximately 3 months and now that I've submitted everything repeatedly I've talked to probably 200 different team members and have to start from ground zero every single chat because of kovid there's no phone calls and emails that everything gets lost in the thread for some reason so I just want to leave a comment and I'm trying to figure out how to call headquarters or the president or somebody and let them know about this faulty corporation that is accruing interest and probably making a substantial amount just from that little way alone from all of us little people who don't have real bank accounts venmo should be ashamed of themselves and I will be deleting my account as soon as they let me they won't let me even delete it because they wanted my ID so they froze it but let other people use my account go figure way to go venmo

I will never refer or use this fraudulent app ever again! My account was hacked & over $900 was STOLEN from me & "due to covid" phone service isn't an option & I have to email them. I've emailed them 10 times for 3 days & the only response I've gotten is more links to more questions that DONT HELP ME !!! I am furious & due to it being a 3rd party app the bank doesn't reimburse!! I need my money back!!!!!!

This is the worst customer service I have ever dealt with!!!!!! I can't believe the utter lack of helping customers resolve issues. I have been going round and round with 3 different representatives and have gotten no where with them dumb people. Don't worry though because we are going to the BBB and Seven on your side and blasting my issue all over the news and media. It will be such bad publicity for Venmo. We are also consulting our lawyers and have the money and resources to take this fight to the end.

I have been locked out of my account for weeks! I have the customer service rep my account information over a week ago and this has still not been resolved. What is wrong with you people?

Get a clue Venmo. Learn how to treat your customers. Today Venmo thought they did a job well done closing me. When in fact I'm in the midst of an investigation and discovery collection on drug dealers, arms dealers, child sex predators, sexual deviants, murderers all of whom use Venmo. So congratulations. Venmo has hindered my investigation with all information gathered going to the FBI and the District Attorney. I'll continue to nail these scum bags. Just know u did no good for the Venmo community today. You set it back and made it more dangerous. There's people using Venmo to purchase or sell videos and photos with 9 years olds with faces covered in semen and adult male genitals in their mouth. So pat yourself on the back you really caught a white whale with me. Meanwhile children's lives are being destroyed. Good Job. I reported everything To SnapChat they did not even send a response and these perverts and murders or using Snaps platform and Venmo's service to make thousands of dollars a day. So I hope you sleep well tonight knowing you shut down a legit account meanwhile as we speak some poor child us being sexually abused for Venmo money. Sleep well tonight.

Worst customer service ever had. Leadership needs to be fired. The chat feature has no solution.
30 hours this week

Terrible customer service can't reach anyone you put in a ticket no one responds. I have money I cna't access due to the email address is incorrect. I have explained it three times. Never will I use this again1!!!!!!! and I will telll everyone not a good app.

This is ridiculous
I have a new phone and can't log in

Horrible. No one is helping me return money to my friend!

I transfer money from my venmo acct to my bank, and venmo takes the amount FROM my bank instead of TO my bank. The money doesnt show up in my acct tho its just gone.......spent hours online chat trying to get resolved to no avail. $800 lost....

Ok first Venmo is the worst I have seen to transfer money/ unfreeze accounts/chatting/calling support everything is a hassle. Then to top it all off they have full control of hard work earned money you bust your tale off for and its un-fair to throw policy around if y'all stand on it. We have money in our account over 2months we sent in verification banks with our name on it. And still froze our accounts and we can't access our money at all cause they suspect try illegal activities. Like how if we too pictures showed our bank statements like venmo sucks

I can't believe it on Saturday and Sunday I transferred money from my venmo to my bank account through my debit card no problem today I went to transfer the rest of the money and it's saying it won't do it and I have to do a 1-day 3-day transfer? Are you kidding me I used them because I thought it was instant! Now I can't even reach their corporate office and there is no one to talk to at the customer service center cuz of covid-19. They let you chat with them but the chat people give you the answer then they sign off! Goodbye venmo

Venmo Is A Scam!!!! Froze My Account Because I Was Sending Donations To Friends And Now They Arent Trying To Give Me My Money! Thats Ok I Will Take This To Court And As Soon As I Find The Corporate Number I Will Be Calling To Give Them A Piece Of My Mind.