Union Bank Customer Service Complaints - page 2

during your maintenance , there was an error for my transaxtion, so my payment wasnt push through, so i use my gcash insteas, but upon checking my bank there was 1700 missing

This is the worst bank ever when it comes to updating mobile number. I called multiple times to update my profile they already did all the necessary verification for security but they still denied my request to update my mobile number because I need to go personally to their bank. They still need to update your profile personally to their bank even we are in the middle of pandemic what a nice bank

i had a terrible experience with union bank in quezon city
me and my friend we went there i needed to open bank account!they let us in just like others ,they even give us number!!so my number come up instead of calling me to assist me the skiped me, and they keep assisting their people! i was seating there waiting for more than 30minute anyone who come after me they assist them!!untill i got tired and had to leave!!so when i was about to leave they start talking to each other that they have seat and wait now they are tired and left!!they were laughing at us!!!only because we are african!we didi nothing wrong!!

I had a terrible experience with Union Bank Las Pinas Zapote Branch near Las Pinas City Hall. The teller on window 2 who was on duty today, Feb. 02, 2021 was so rude and inconsiderate of the clients. This is my first time to encounter such terrible service and "BASTOS" na teller. I went to your bank before 8 to finish early. To my dismay, they do not follow first come first serve basis. They do not even have numbers. Ok lng kung senior lng pinapauna. Pero may mga pinapauna sila na hnd naman senior. And when I ask the teller about it abah! Galit! The other clients who were inside the bank that time also complained about it and the teller stood and sabi ng teller nyo..Bakit my problema ba! My god!please train your tellers well so that they can give satisfactory service.

I am highly dissatisfied with Unionbank's service. Most especially from Mae and Hazel of Unionbank Mepz, Cebu branch. From the moment I inquired for saving account and a week after, her service is TRASH. She forgot to activate my ATM card, she input the wrong email and number into my account which lead to a mismatched information and she forgot to verify my account. I mean honestly.

Michelle E. Tagal of Union Bank Bacolod is one of the worst contact persons I have ever spoken to in a bank.
Very incompetent, careless and doesnt know her JOB. Me and my SPA had an arduous time coming back and fort just to open an account and pay!
She also ghosted us whenever we need her.

She is not suitable on her position, and her service is very frustating and so unfriendly.

I am not usually complaining for a customer service, but she really pissed me off that I paid penaly becasue of her incompetentcy.

Hope you will answer to this complaint for a better customer service.

I called to update my contact information using prepaid load I waited for 16 minutes enough to consume all my load but no customer service reprentative answered 16 minutes is to much please improve?

I just recently purchased a load on my UnionBank app on iphone and i did not receive my transacted load. Look in this asap

I would like to complaint your teller #2 duty between 11:45am& 12:30pm Union bank City Square Branch today March 16/20 yung chobby na babae so bastos s client one senior lady was asking to please bilisan nman po ang process kc marami nakapila s labas since its not allowed to go inside the bank more than 7 clients naawa lng kmi s mga nakapila kc nga too hot outside since wala aircon ang CITY SQUARE MALL ..and your super arte n teller ask the old lady "anu ba ang sa inyo? Magbabayad ng SSS again the teller reply dun ka s bayad center mag bayad" my God sabay kmi pumila from labas after waiting for almost an hour ganun rereply ng teller nyo.. mabuti mabait ang branch manager she middled our arguments..but still the teller panay pa din ang angil s amen.. Bastos pala iba employee nyo..salamat

I had an appointment at my local union bank was on time and I sat for 30 minutes before anyone acknowledge I was there usually they are better but still 30 minutes of my life I will never get back and then it made me late for the rest of my day

I opened my account last mth and yhey closed it this mth on 5th i barely get my ss ck out the reason closinv is i am in dispute with another bank saying i owe they turnednme to check redolutions while i am in dispute so now union bank said nope u gone i told them all this at time account opened so now j am just using reloadable card but i cant do certain things like rent a car it has to b with bank card its nuts so union bank sucks

UNIONBANK STA.ROSA BRANCH is the WORST of all. Rude employee's rude security guard. Service suck!

I just had the worse and worst customer service experience ever at UNION BANK (Borromeo and Ayala Insular Branch) here in CEBU.

I first went to Borromeo Branch to submit my requirements. I already filled out the online application form. The guy who assisted , not sure if he was really a guy because he speaks like a girl. He told me that I needed to submit more requirements for I was lacking some of it. He scrutinize my proof of billing. They want proof that I am able to receive any delivery to confirm my address and to make sure that I'll be receiving a thank you letter after they process my eon account. While he was explaining it to me, he sound very sarcastic and he was loud.

On my 2nd visit, I went to Ayala Branch, thinking they would be less stricter with the requirements and employees would be nicer but I was VERY WRONG!!!! When I gave the lady with my requirements. She scrutinize everything. My new address doesn't have a house number and she keeps on saying that I might not be able to receive a thank you letter from them coz even other people who setup for an eon account with a house number didn't get a thank you letter as well. If that happens, they will have to freeze my account eventhough there's nothing inside it yet. And she was saying it to me in a threatening manner. I also noticed that she keeps on asking her co-workers side to side , more like asking a 2nd or 3rd opinion since she was sitting in the middle. She was very sarcastic and rude.

IF they both treated me nicely eventhough IF I had to come back repeatedly, I will be okay with it. BUT I had enough of them. I am so pissed off!!!!! I am tired and I wasted my money on nothing.

UNION BANK HAS THE WORST CUSTOMER SERVICE EVER!!!!!

Unionbank Customer Service is not functioning as it should be.I understand security questions and procedure is necessary for safety but if there are issues which can't be dealt over the phone such as resetting transaction password on an enabled online account they could have informed ahead instead of wasting time asking alot of question.Very annoying.

First of, the website was always down when i tried to enroll to online banking. When i tried to reregister when it was finally up and running i was told my account was already registered. When i could not get in the account, i have reached out to their customer service represetative via email to reset the log ins and never got a resolution. I have called today only to be told there is no other way for her to help if i do not have the phone with me. The cellphone is not accessible to me since im away from home and i left my phone. i requested for the notification to be sent via email, and they cant just do it. sarcastic agent told me i would still need to wait 2 BD for either reset of password or to have my phone number changed. No resolution was issued AT ALL. would not even provide the current balance available on the account even after i have confirmed all info for security purposes. This is just stupid. my account was enrolled when the system was down so it was your fault and i had to suffer for the incompetence of your system.

I am very disappointed with how the bank tellers and managers in Alabang Town Center branch handle their customers. Special mention to Ms Rose Uy, who I think needs more training in customer service. I am the lone customer for the day an I was there to pay my credit card bill and I had to wait for 25 minutes while she is counting her money and no one ever bothered to let me know if they can accommodate me or if they will take a bit more time with whatever the hell she is doing. I am a visa card holder with this company and I have very high regards with Union Bank itself. I just don't want its reputation to be demeaned with the likes of Ms Rose Uy. I really hope this is the last time I get to experience this kind of poor banking service and the tellers need to remember that by the end of the day, they are not there to just count money, but to be able to serve the customers who builds and makes the company grow.

My card is no longer being accepted at any atm. Then I went to unionbank in pioneer in mandaluyong. To my surprise there is a fee for replacement, I just ignore it since maybe its the normal process, waited for the replacement card for 7 to 10 bus days. Went back 2 weeks after then my card doesnt have the name on it, so I also disregard it but lastly my card is still not working.. upon getting my card friday, the banker told me it would be activated by saturday, but upon trying to withdraw at the atm sunday, it shows my card is not yet activated. Went again to union bank the next day which is monday then it shows card is really not activated. Im concerned that I would need to do over the counter that would charge me again of 100 pesos just for the negligence of others. Good thing the banker will waive the fee. But still its a hassle for the customer just for them to get a replacement card for that long without his/her name and will be chargeed for it and will know that card is still not working..

At the Union Bank Branch in La Canada, CA I spent about 45 minutes with an Edgar ******setting up a small business account but reached a snag when one of my checks I would be depositing made a problem for him. On it , a check from Southern California Gas on UNION BANK, which had my address printed below my name on the front of the check, was sent to Jim L. ****, the name on my driver's license is James L **** and the name on my new business account would have had my business name and James L ****. He seemed to be flummoxed by the idea that I could have a formal name and a day to day diminutive of that name.
He blanched and said he would have to "send it upstairs" for approval and could I come in tomorrow to actually deposit my checks -- one from Citibank where I had closed out my company acct because of high fees and the "problem" check (to him!) from S. California Gas.
When I called this AM one hour past the branch opening time he said he hadn't heard back from
"upstairs" yet and I told him I would take my business elsewhere.

My existing union bank account is just a company payroll account. This, by far, has the WORST ONLINE BANKING SERVICE IN THE UNIVERSE! From the simple account set up which takes a week long, mobile application set up & activation which also takes a week, and even for the simple password reset which takes upto two days...I have spent more than 3 hours of password reset because of the website message "our system is currently unavailable." After a successful password reset, I still was not able to access my online account. When I contacted the customer service dept, I was advised that it will need to be "manually" activated by a separate dept, making my online password reset in vain, a total waste of time. What's the sense of having to undergo a "forgot password" process when it will only be overridden by another team, with a turn around time of 1-2 days? How else will a user transact with your online banking if this is the kind of service that you are providing? To think that your website requests for the card number plus the PIN of the person, which makes it very uneasy for anyone to provide for security reasons. AGAIN, IF YOUR COMPANY COULDN'T FIX THIS SLOWEST ONLINE BANKING PROCESS IN THE WORLD, HOW ELSE WOULD YOU EXPECT ANY CUSTOMER TO BE SATISFIED? You will be totally defeated by the rest of the local banks in the Philippines.

They reported me to credit agencies before notifying me about my little $825 balance!
Even my online account shows a regular positive number instead of a dash - or brackets to give a clearer indication that this isn't a positive number and that I have a debt to pay!
They gave me a line of credit and I was expecting to repay as soon as i get a letter or email or phone call or even in my online account box! but nothing whatsoever and then in less that 2 months they reported me to the credit agencies for defaulted! Craziest bank system I've ever came across! No wonder they have such a lousy poor happy reviews... very disappointed in deed.

My Union Bank Horrible Story!! I. T PARK CEBU BRANCH!!!


Last December, I went to Union Bank to open an EON debit card account, I waited on the queue for an hour. I dealt with this first lady and was told what additional requirements I needed to submit.

Now on my 2nd visit, had my first encounter with this unapproachable lady same thing I waited on the queue for almost an hour & a half. I handed her the requirements which she scrutinized every piece of paper that I submitted to her, and asked me where do I get my source of income which i politely answered that I am working on some freelancing jobs and that I am not necessarily committed to a particular employer long-term, but then she told me I can't open an account not unless I can provide some proof of how much I am earning because they just want to make sure that it's regulated. Okay fine! It sounds illogical to me but what can I do? So I went home feeling a bit furious because I haven't finished that agenda for that day plus I felt like I just wasted my time!
So after the holidays I went back to submit the additional requirements, this 3rd visit had stretched out my patience because I waited for like 2 hours just to get accommodated with the same lady again i handed her my contract and my invoices, i felt the whole thing was just very odd because she would scrutinized every little information on it, finally she said she will accept the contract but you need to give me the latest copy of your Billing Statement..

Now I was annoyed and told her what is the difference? as far as I can remember it was you who accepted this billing statement and she was telling excuses that we need to get the updated one and told me just comeback tomorrow and to submit the latest one. Now my patience is really running out!! 2 hours of my time was wasted! that doesn't include my taxi fare plus time i spent being stuck in the traffic.. Time I could have used it in studying since my midterm exams are coming up or i could have used for sleeping!!!

NOW ON MY FOURTH visit!!! same old thing, waited on the queue and got accommodated with the same lady, I assumed she knows me already. So I handed her all the things that she asked from me. she even have affixed her signature on each of the requirements because I told her last time that her information was really inconsistent, so her signature will be a sort of a proof that she had reviewed it and had approved it. Now this is where I got so FED UP! When she asked me for a REFERENCE NUMBER of my online application..
Wait what??? We've been talking for FEW times already.. and you have never mentioned I needed an ONLINE reference number before I can open an account on my first visit!! So she explained it to me, that I needed to log-in and create a profile online first before we can start this application and what she was referring in our first few meetings were just the requirements that I need to submit!

What a BS!! Wow definitely this LADY on her late 30's doesn't even know what she's talking about! and now she's telling me to create an account online first before we could start anything? with my 4th visits in your bank, nothing has been accomplished!! You just wasted my time , money and my effort!! oh come on! where is your initiative to at least help me create an account online? wherein fact you can just even offer to create it for me cause you are infront of a COMPUTER ALREADY!! Wow you still have the audacity to tell me just come back tomorrow once you have created an ACCOUNT ONLINE!
YOU know what I cant stand this whole bs anymore! So I told her Ma'am I wont be coming back tomorrow because I have just wasted my time with you. So thank you!!!
THIS PERSON IS SUCH A PATHETIC HUMAN BEING!!! A LITTLE INITIATIVE TO HELP ME WOULD REALLY MAKE A BIG DIFFERENCE BUT SHE HAVE DONE NOTHING NOT EVEN AN ATTEMPT TO HELP A CUSTOMER!!

Okay, so i wanted to get my western union remittance to my bank account since western union didn't accept my available IDs (my main I.D is expired and my other id's are in cebu while im in manila). It's a good thing that union bank offers this product where i can receive western union remittance directly to my bank account. In the website, it says that i need to call their Customer Service Hotline for the transaction.. I called their hotline from my mobile number, i wasted my 200php load without anybody answering the phone (always music onhold).. had to go down to the store to make a telephone call, paid 60php for 36 minutes and again no answer (music on hold), i decided to got off the phone and tomorrow i'll just go to Union Bank for the transaction.. take note, i am calling 3PM philippines time while in the website, it says that they can entertain calls from 6AM-10PM... Well, this doesn't only happend once, iv'e had the same problem from months ago calling them about the charges that i don't have any idea what it is... adding to that is their worst online banking system that i cannot get access to my account several times...plus the very slow website that takes several minutes to access their site..

Well, i love the staffs of the branch i use to go in paranaque branch, sm cebu branch and mandaluyong branch. I usually get special treatment and staffs are very friendly,they still entertain me eventhough it's already pas their closing time.

anyways, i'm just pissed because their staffs are good but their phone service and online banking system are the worst..

Everything was fine until I moved out of state and closed my account. I called a rep, and needed to close my account BEFORE fees hit (actually discussed on the call), and get a check sent. The call went really well, easy to close, avoided fees...until I got the check. It was not for $50, which was my account balance when I closed. Instead, they stole $17.47 and pocketed it for themselves...$10 for a check fee that was never mentioned, and the fee amount that the account rep close out was supposed to avoid, since she checked the fee calendar with me on the phone and did it the way we did in order to AVOID the fee! I called them to get the rest of my money, and the new rep, after speaking to a supervisor, said she couldn't do anything, because my account was now closed, and the fees were already charged. Backward much? The 1st rep to mess up was Kamisha, and the second who wasn't given any recourse to actually assist a client was Rashina. I told her we'd not be banking with them again.

I applied for home loan 3 mounth ago, they quoted my 3.65% then half way through they tried raising it to over 4% and i told them to check the application agreement, now they are dragging their feet, in the past I used Minnwest Bank in SD and it took them 3 days for my last house. Says it ALL.

I had been with Frontier Bank (prior to being taken over by Union Bank) since the early 1990's and stayed loyal when Union Bank took over and most recently had always maintained a six-figure balance on the accounts. Over the years, I have found the usual staff/tellers change to more impersonal ones, who don't really know who you are even when I was a regular face at the bank when I come in for deposits. Because I have all my direct deposits/debits tied to your bank as well, I decided to maintain my relationship with your bank out of convenience and the thought of switching all those contacts to a different bank appeared too monumental of a task to consider, up until now.
I recently refinanced my secondary home mortgage loan and the lender required me to wire closing cost funds to them, so I attempted to use the online system. The phone verification system that is required to achieve that was so cumbersome, that I was not able to complete it, and because of several failed attempts, the account was locked. I then called the fraud dept. to explain what I was trying to do, and they assured me that they would unlock the account again, but couldn't help me complete the transaction so they transferred me back to the phone queue. I had to explain the whole situation again to the next representative who seemed to have limited knowledge on how that phone verification system works, claiming that it didn't work because I added a new phone number recently to my account (cell phone) and stated that it "reset the account and I had to wait 30 days again to be able to use the phone verification system". I tried to explain to her that I was not trying to use the cell number as the system does not allow me to register that phone number anyway for 30 days. The second step of the process offered to use the other 2 registered phone numbers I had already verified where I had to click on the number to call to enter the 4 digit code, which never worked, even before I entered this new cell phone number to the system. I was completely exasperated by the conversation, and spent over 30 minutes on the phone with both the original rep and her supervisor ("Raven") but neither was able to help. Ultimately I had to take time off my work day to physically go to a Union Bank branch to complete the time sensitive transaction. I spent 2 days trying to get this wire done online, and wasted my time and energy on a most rigid, unhelpful customer service. The personalized service when the bank was local has devolved into an impersonal one after being taken over by Union.
Thus ends my long relationship with your bank over this remarkably trivial issue that a motivated or enthusiastic representative could have easily solved, I'm sure.