StubHub Positive Customer Service Ratings - page 2

Had a very wonderful experience Steve D. He was so helpful in helping me return tickets that I bought for the wrong game........ Thank you, we will continue to use StubHub!!!!

Ive only used Stub Hub about 8 times in the last 3 years but have had good results.

Twice we got electronic delivery for Cubs tickets. No problems.

All the rest of my purchases were for college football tickets that were sent Fed Ex to me. So far I have no complaints about stub Hub, and will continue to use it.

Waited on the 800 number for over 1 hour!!! called the 415 corporate office number while i was on hold and made it through.

The customer service guy Jean Pierre was fantastic. He helped me out in no time and solved my problem.

hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [email protected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers do have dates set where they must send the tix, and if they do not send them, 24 hours after the date they set u can cancel or they find you new tix, customer service is friendly if you call in with a positive attitude and not screaming and yelling, its not there fault YOUR seller messed up they are there to help you, and do the best they can to accomadate for your situation keep that in mind

Hi I lost my tickets to Taylor Swift and called Stub Hub for help. I spoke with a gentleman named Randy. He was wonderful. We found the tickets but he called me back to make sure we were fine. Thank you for employing a gentleman neamed Randy. Joanne Joyce

THEY WERE GREAT. MY CREDIT CARD WAS BILLED ERRONEOUSLY FOR ABOUT $600. I WAS SURE IT WAS GOING TO BE A HUGE HASSLE TO GET CORRECTED. I MADE ONE PHONE CALL AND THE NEXT DAY THE MONEY WAS BACK. THANK YOU.

Have used stub hub a number of times and never had a problem

Have no idea what these folks are talking about. Have bought many tickets using stubhub over the years, never had a problem. Yes there fees are high 10%-15% and shipping, however thats how they get paid. Its a transaction fee for service provided. EVERY company in the world has these fees, banks, ATM's etc. why else would they be any different? They have to pay there employees too folks NOT to mention the sellers who are selling you the tickets which is where the majority of that money goes to.

If you call this number dial 0 ZERO and like any phone number it will take you to an operator and or a rep very fast. I've never waited more than 5 minutes using this method EVER.

Some people just dont know how to buy online. Craigslist I dont recommend, thats where 99% of the scam artists sell items ESPECIALLY tickets. Want to get screwed? Use CL, they have nothing in place. At least ebay has the feedback column so you know who your dealing with and stubhub has the fan protect guarantee, craigslist is like the wild west of markets.

Even though the wait time was long, when I finally got a CSR on the other end, they were very helpful and friendly. Guess I just got lucky!