Stein Mart Customer Service Complaints - page 2

My mom and I presented to the Stein Mart Dept. Store in Savannah, GA on Thursday Nov. 24 and was met with rude store clerks/managers. None of the sales associates were knowledgeable about the pre-Black Friday sales and were extremely rude to the customers. Kacey the store manager is unexperienced as a manager to diffuse customer complaints as well as unfamiliar with store merchandise and either should be trained to deal with customer complaints in a professional manner or demoted to a sales associate, as she in her current job position represents Stein Mart and does not represent her company in an ideal manner. Maureen, Savannah, Georgia

Had an almost unbelievably rude experience with a cashier on Sat 11-12 at the Steinmart in the Hamilton Township Center . As I was paying for my items, the cashier looked at me, threw a box of Kleenex down and announced "you need to blow your nose". I was pretty dumbfounded and of course embarrased. I don't mind being told that I have something that needs to be taken care of - in fact I appreciate it - but absolutely not in the rude way it was done. My granddaughter was with me and when we got in the card the first thing she said was that was the rudest thing she had ever heard and that she couldn't believe I didn't say anything. She was right, but I was totally speechless. Two days later I am still speechless. Needless to say - my burger nose and I will not be shopping at Stein Mart and I will go out of my way to let others know about my experience. I might add that I know a LOT of people.

My order was cancelled due to a technical difficulty with an online "HOME" promotion code. My order was cancelled by company after already charging my credit card. I was not notified until I checked the status of my order. Emailed customer service and was given a 25% off promotion code. Tried to place the order again and one item was out of stock and the code I was given would not work. Emailed customer service again and was told to contact customer service by phone. Contacted customer service to help me with the greater than $100 order I was placing and the person I spoke with did not know what to do and accused me of entering the code incorrectly. I told her I copied and pasted the code that was in the email and did not enter it incorrectly. Long story short I did not receive any assistance and did not place the order...Will never shop here again!

Returned a skirt that had a defect I had not noticed when purchasing. Had used my debit card to make the purchase, but, after returning the defective skirt, STILL have not received a credit on my card. It's been seven days! Called Stein Mart home office only to be told rudely that it was the fault of MY bank, not theirs, and that MY bank was holding up the credit. Called my bank (Regions, Alabama) and was told absolutely not; they process all credits and debits when received. Funny, when I made the skirt purchase the debit came out of my account IMMEDIATELY! I guess Stein Mart hangs on to their money as long as possible. WILL NEVER SHOP THERE AGAIN!

I placed an online order for a pair of UGG boots. When the boots arrived, one of the Shearling insoles were missing out of the left boot. Customer service said that I could return the boots for a new pair but I didnt want to take the chance. I ended up ordering a pair directly from UGG. What a blower. I guess the discount comes with defects!

I called about a dress in a flyer about the 50% off sale today. There was no identifying information on the flyer. I described the dress in detail. Very simple. The reason for calling is that I had spent time looking all over the SteinMart website, and couldn't find the dress anywhere. So, I didn't want to make a wasted trip across town. The lady on the phone reserved 2 sizes of the dress for me. I drove all the way over there. It wasn't the dress at all. If she had listened, I wouldn't have had to make the trip. The dress in the ad was nowhere to be found at all. And with no identifying information, it is difficult for associates to picture it. (Although it was a quite simple dress & I had no trouble describing it).
I will never look at SteinMart's ads again. False advertising. Will go elsewhere. I was going to shop for shoes and other things, but I left. I don't feel the place is run anywhere near as well as a long time ago. The earrings and jewelry stink. They used to have some quality to them. Don't ever go to SteinMart in response to an ad. It is a waste of time.

Trying to get a pair of shoes returned.



This was from Stein Mart. I am trying to find the

> receipt. I found this on my statement.


> Set Up Loafter

> 5293121

>

> This is the answer you sent me back. Please compare

> and tell me where you received this from and it is not even

> referencing the shoes I am speaking about these are boots

> you are talking about. I am going to me a copy of this

> interaction I have received from you and send it in to

> corporate and let them make sense out of this.

>

> We appreciate your

> correspondence. With the information provided, we were

> able

> to locate order number 0004100037462104. This order was

> placed on 11/11/15 for a pair of Black Xecute Shootie

> shoes.

> Unfortunately, we're unable to accept this item back as

> a return due to the order exceeding our 60 day return

> policy. For further assistance with the issue you are

> having, you would have to contact the item manufacturer

> which is LifeStride Shoes. We appreciate your

> understanding

> in this matter and apologize for any inconveniences this

> may

> have caused.

I love Steinmart, but I hate their bathroom. For an upscale store, you wouldn't not believe the condition of the bathroom in their Reno store. They recently spent money on the exterior when they should have tended to the bathroom first. Most of the time, the toilets are out of order. The room is filthy. Not something you would expect in any retail bathroom. Shame on your Steinmart for allowing this in your RENO store!

Today, I found a skirt that had a sign stating it was 50% off. When I got to the register it rung up at full price. I mentioned this to the employee checking me out. She became quite hostile; telling me I was wrong, it was impossible for the scanner to be wrong etc. It was all so fast, furious and rude that I almost began to cry! My thought was, "Why does this woman hate me?"
Another employee,who was really kind and helpful, noted and honored the 50% off sign that should have been taken down last night.
This situation is probably common but it did not call for a huge response of crazy belligerent behavior.
There are the good and the bad employees at Stein Mart I guess, but if you are unhappy with your job or if you just happen to hate customers...go work somewhere else.

First time shopping at a Stein mart and it was the worst! Manager was very rude and unfriendly. Will never return! Rather shop at Macy's!

Steinmart is one of the worst places to work and most all their merchandise comes from China and is cheap made, they never give any raises and work their employees to a frenzy for the same pay they get hired on at which is the lowest minimum wage they can get by with, it's awful the way Steinmart treats their hard workers, would not recommend this company to anyone.

The Stein Mart in Corpus Christi Texas that is located in Moore Plaza is atrocious. You cannot walk down the center aisle because it looks like Walmart specials are lined up from the entry all the way to the shoe department. The manager does not do very much because I have talked to several employees there. I am one of them preferred Elite customers and I have been shopping there 4/15 years. This Stein Mart is no longer The Classy elegant place that I used to enjoy when it was at the Sunrise Mall. Now it looks like Target and Walmart probably combined together. No longer do I enjoy shopping there because of all the Clutter that is all over the store and it's not very inviting and becoming.

Workers always on their phone texting don't look right they have breaks phone policy need in to be in force the. Store on veteran workers always texting

Never buying shoes at Steinmart again. They do stand behind products. Bought shoes there 3 months aho. Wore about 5 times and they broke. Wo t return.

Very unaccommodating, worst customer service I've ever experienced.....the store associate stood outside the fitting room knocking and asking me when I was going to be finished!!!

I made a call to the corporate office about a month ago to discuss a situation that happened in their store. A week went by i noticed i had not received a call back from the DM of the store in question so i made a 2nd call to corporate office to see if they received a message to call, the lady reassured me she did and she will send another message out to her to call me. It's been a month now and i haven't received a call back from anyone. Goes to show you how much they care about the customers feedback and situations that go in in the stores. How can you research or correct and issue if you never call the customer back. This is unheard of, but I'm glad this happened so i can take my money elsewhere.

Let me tell you the worst company I've ever seen in retail managers don't know what they are doing. They treat there staff terrible. Not enough help. This is in the delray store some of the cahiers are very friendly . but the management of the store and upper management talk down to you. I'm just disgusted about the whole thing .

Stein Mart is the absolute worst! I bought 3 pairs of sunglasses online and when I received them, 1 of the pairs was incorrect. On a Saturday afternoon I took them to the store to return, the manager was very rude. She told me they could not return them because they weren't on the invoice so she would have no way of keying it in, I would have to ship it back to the warehouse. I called CS and they verified this information and told me they would send me a prepaid return label after I made a stink about paying for their mistake. I was told the label would be emailed in 24-48 business hours. 48 hours later, no label. I called on Thursday and they offered to have another one sent out to me that would again take 24-48 hours, I declined and asked to speak with the manager. He was nice, he said I could use the label I received with the shipment and that I would not be charged, that's the ONLY thing that happened as promised.
I returned 2 of the glasses but the people at the warehouse returned the wrong glasses on my invoice. So now, I can't return the remaining pair because it looks like they have already been returned. To rectify this, they want to charge my CC again and then refund the correct glasses....I haven't even received a credit for the 2 I returned, there's no way I'm going to let them charge my card again until they do. Now it's a bunch of emails going back and forth. By the time this is all said and done, this could take 4 weeks for a simple return and there is NO guarantee I'll be able to return the remaining pair. I have ZERO confidence/trust in this company,they DON'T do as promised and as the consumer, you're at their mercy.

Bought 2 pair of capris returned them and although same capris on shelf was given $5.00 less on each pair because over 60 days. Had receipt. These were not out of season and I feel like this was a real rip off. Will reconsider my shopping at stein mart.

Horrible experience at louetta road @ St hwy 249 (houston) bought shoes for work that were unbearable. Went back to return shoes for money back or store credit. Had the receipt but no box and they refused to take them back. Mgrs reasoning was she cant tell what they are? Hummmmm, are you kidding me there are at least 2 doz in boxes in the shoe shoe dept just like it!!! I left the shoes on counter and said donate them to goodwill because I can't wear them. I was never told by a Steinmart cashier to keep the box for returning! Will never buy from Steinmart again and I will let everyone I know to stay out of the store. Steinmart is not the store it used to be!!!

I shopped the Stein Mart location yesterday in Orland Park ILLINOIS. I was appalled at the lack of customer service I received. I am a friendly/ happy person by nature. When I entered the ladies department I encountered a very attractive, stylish African American woman. I smiled my typical greeting. Holy smokes she's looked at me with the most negative face I've ever encountered. She was rude, snotty, not willing to assist the customers that were shopting and ignoring any contact with customers. Isn't assisting customers her job? Perhaps she needs to find a job where she's not interacting with people. She was miserable and she made my shopping experience uneasy. I will never return to this particular location. This particular associate completely turned me off. I purchased $169. I'm actually thinking of returning my purchase because of her bad attitude and lack of comansion towards her customers. The way I see it, there are a lot of retail choices out there and I'll find another store to shop in that will appreciate my business. Thank you.

My husbands first visit to Stein Mart store in Overland Park Kansas started out somewhat disappointing. We walked in the front door to see a lovely display and was interested in the chair in the display. After several minutes of trying to get someone attention, he finally approached a male cashier (did not get name) and was asked if this chair was for sale, the response was, with a very undignifyed tone of voice, "well, yes" and husband asked how much it was and the cashier said, " well the price is on the bottom". His tone sharp and almost indicated that my husband must be dumb or something. He never offered to help us or even turn the chair upside down to see the price, never did find out what it was. Wouldn't buy it anyway at that point. Stein Mart is a high class store in my opinion but your customer service lacks that quality,

J stein need to look at his higher management like the store manager and district manager they treat their employees like crap like the boynton store and except them to be happy . its favoritism racism. Its like they are there to torture their employees really thats sad.so its really not the emplyees its higher management. Very unprofessional.

Yesterday, I shopped your store located on White Bridge Road, Nashville. The music blaring forth was unbearable. I thought I was in a punk rock concert! !!!
I wasn't the only customer complaining about it. How about no music at all?
It was a most unpleasant shopping experience.

I am a long time loyal customer of Steinmart stores. Today I had a horrific experience for the first time. Other customers were offered prefered customer coupons in store by Peggy the manager but she walked by me several times and did not offer. When I got to the register I inquired about any addition saving. The cashier, Jill was not only rude,but short in her answer by saying those dont apply to your purchase. She said if you want to know about the coupon go ask the lady passing them out..I asked if we should inquiry before you finish ringing my items. She ignored my request and finished the tranaction. Peggy and Jill were extremely rude and unprofessional. I was embarrassd and appalled at how I was treated.