Customer Service Scoreboard
While room looked clean, mattress pad and sheets were not fitting the bed and crawling off the corners all night revealing stained and dirty mattress. Had to use a blanket to cover half the bed that sheets and mattress cover were too short to cover so we did not sleep directly on soiled mattress! Fletcher NC Hampton
I've always enjoyed staying at Hampton Inns. Find the rooms clean, and nicely set up.
But, you should always avoid any promotional offers by the company. Typical bait and switch. Offer an amazing deal at a very reasonable price, but don't it doesn't happen. The room they end up offering to you has nothing to do with original offer.
Again, I like Hampton Inns, but I would never, never ever, fall for one of their promotional offers.
Be careful. They will screw you.
Very terrible experience at our recent stay at Hampton Inn Orange Beach,Al. From check in to check out staff including manager rude beyond words! I can not begin to elaborate on everything that went work! It turned into a family Easter trip from hell! The manager has no business being manager. I expressed my dissatisfaction with her starting the Egg Hunt earlier than the signs posted. We along with many other guest arrived 15 min before posted time she rudely said it's over and she decided to start early! She continued to ignore me as I was expressing crying disappointment children who waited two days for the hunt! I can not get the G M Kollin to return my call! My bill is incorrect my honor points not applied! Worst Hilton property ever experienced ! Will not be back as we frequent the area often! Save yourself aggravation from rude staff book elsewhere! MsL
My name is Ronald I check into the Hampton Inn in Battle Creek MI on this pass Tuesday.
Myself and my wife left the room to go around Battle Creek to see the city , we had room 102 .
When we got back to the room we seat up for a bit and when we laid in the bed the top was ok but the center of the bed
was very bad , the toilet wasn't clean , the carpet wasn't vacuum the manager went down to get us into a room and rushed the housekeeper to get it done .
So I waited until the assistant manager came in went down to see about only charging us $60 for the trouble he said that he couldn't So I got the manager card and called her Whitney Wood is her name and I left a voicemail for her to give me a call didn't get a call back, so I gave her the benefit thinking she would call so I called the next morning when got home and a young lady answered the phone and I asked to speak Whitney she gets back on the phone and say she is in a meeting took my name and number for her to return a call five days and still hasn't heard anything from Whitney.
I will never stay at that property again .
Booked a room Hampton inn Rexburg ID over the phone and was charged a total of $190 because we had our dog with us. I was fine with the fees when I checked in they charged my card an additional $220. I had to call the next day to try figure out all the fees and was told the call center charge me incorrectly which is where I had booked and agreed to the cost. I was told I would get a call the next day to receive refund and never heard from anyone. I had to call back since the manager didn't call me and was told she was too busy. This is so unprofessional and she charged me totally different fee of $226 and was told I would only be getting $150 back. The manager didn't even call me to explain she had the front desk call and to let me know she was sorry. Super unprofessional on her part and l am annoyed I was over charged.
We're currently at the Hampton Inn located on Maloney Avenue in Gallup! In only I had the recent reviews prior to booking our stay.
It is true that they're in the midst of a remodel, but we're in the midst of that mess and when you factor in the night's cost (some points; some cash) this is without a doubt about quadruple what it truly should be.
The staff was efficient (they spent several minutes as we checked in advising of everything that didn't work - which is about everything). I don't think there is any other positive things I can include!
Thank goodness we'll be gone in the morning and I'll not make the error of coming back!
In closing, this advice: if you're looking for a place to stay in Gallup - THIS IS DEFINITELY NOT THE ONE TO CHOOSE!
Manchester TN. The room was very nice, and all was well until I woke up this morning with a bite on my arm and what looked like a bedbug on the ceiling. We checked out and I told the man at the desk. He said "hmm. On the ceiling? We'll check it out." It was obvious to me that he had no intention of doing so.
When we checked in, the clerk informed us that we would need to be escorted to our rooms because none of the keys or digital keys were working. The clerk was amazing in helping us, but why wasn't this fixed before a very big weekend. At least call the customers with an option of canceling or discount. This is a big inconvenience when you have a hotel full of guest with only one person working the front.
I have trusted Hampton In for many years and on my last stay I could not believe the overall condition of the hotel. The was the Hampton Inn at the Philadelphia International Airport. The condition overall. worn stained carpet throughout. In the bathroom - dispensers were not filled, the tib was rusting out, mold and mildew all over the shower. the tub was really slippery - no mat or anything slip in the tub. The barn door that is used for the bathroom - scrap marks and the veneer hanging off the door.
Our reservation was cancelled even after pre-checking in; No communications regarding Hilton's system glitch, No help offered, No manager or staff to help resolve the situation. Bottom line: We felt humiliated and disrespected, like people with no dignity.
I am a Hilton honor member since 2017 and a diamond member for many years. My family have traveled exclusively with Hilton ever since. I usually don't write reviews because the service was relatively satisfactory. This is the first time I feel that we are treated with disrespect and humiliation at the Hampton Inn Seattle Airport at 19445 INTERNATIONAL Blvd.
I booked a room with two double beds for three nights from September 16, 2023, for the family of three. I got a confirmation in my email for a total of $475.48. It surprised me that the rate for the first night on 9/16/2023 was only $9.60 but I thought it was a promotion and I didn't think much of it. When closer to the travel date, I called the hotel directly to confirm my reservation, and the operator confirmed said no problem. I managed to pre-check-in when it is available the day before my travel (Sep 15, 2023), I even picked a room on the first floor next to the conference room.
We were busy during the day of our arrival in Seattle, having to move my daughter to her college dorm. We got to the hotel late at night around 9:30pm. Upon checking with the front desk, we realized that our reservation has been cancelled. I showed my booking confirmation to the desk clerk, Jaleesa, and she said there was a system glitch on that day's booking, and she can't find my reservation and the hotel is sold out. Despite our effort to reason with Jaleesa, she can only offer a single bed with a roller bed for my daughter at a premium price of $220. She said that I can talk to the manger, Sandy, the next morning. We were so exhausted and knowing that we were not getting anywhere with Jaleesa, we checked in the room and waited for a roller bed. Once we enter the room, we found out that it is a not a functional room. It was late and we hoped we can talk to the manager about the mishaps the next day.
We waited for more than an hour (until 11:30pm), still no roller bed arrived, so I stopped by the front desk again, this time, there was a different person at the front desk, and she said there was NO roller bed. In other words, she expected one of us to sleep on the floor for the night. The situation was just preposterous!
To resolve the no-bed situation, we ended up having to drive my daughter to her dorm room in downtown Seattle, so she has a bed to sleep on. After back and forth for more than an hour, we were just exalted and couldn't sleep for the night. When morning came, we asked to speak to the manager. The morning clerk, Esther, said that the manager was not present. We asked if they could comp the night because it was Hilton's system glitch, not an error on our part, the clerk firmly deny our request. She argued that I should know the room rate could not be $9.60. Which was exactly what I did-I questioned it, and I called back to reconfirm earlier on but no one communicated this system error to me until 9:30pm on the night we arrived the hotel. There were no phone call, text, or email messages. This is not the way to do business. We feel so humiliated and disappointed with Hilton. We are sad but we will look for another hotel chain for our next destination.
We stayed in Whitefish Montana
The room was good except the bed sheets were too small and would not stay on. It made for a uncomfortable night sleeping the pillows are not great either
Also our sink faucet was loose and just hanging but it finally was fixed
Breakfast was cheap until the weekend and then it was some better
At the price we paid I was very disappointed
I have a bad experience at the Hampton Inn on guntersville al on September 2second,a employee break on our room whiteout announced and me and my husband were on a really private cituacion and I talked him stop don't open the door and he did and saw everything now we don't feel safe any more at his location some needs to take this complaint seriously and watch for customers privacy and safety
It seems like most Hampton inns now allow pets in all the rooms. Stayed at a Hampton inn in Florence SC and the elevator smelled like dirty dog. The room had a faint odor of smelly dog too. You think they'd make at least one floor for only humans who don't want to smell animals in their room. Terrible policy! I'm a diamond member and HGVC max elite timeshare owner. I'm starting to reconsider my relationship with Hilton now.
The hotel had a broken pipe too so the water in the room was brown until it ran a lot.
Our recent stay at Medina-Akron Hampton Inn was such a refreshing pleasure! EVERY detail from a fresh, cleam smell as you entered,to clean bathrooms with fluffy,white towels and well-appointed rooms with fresh, white sheets and quilts on large, comfortable beds with loads of comfortable bed pillows made us feel good about our hotel choice. The amenities of a very large TV, a clean refrigerator, a coffee/tea set-up, and good lighting throughout were also a plus.
Of special note:
At check-in, and throughout our stay, desk service provided by Nathan was friendly, warm, and helpful. Because of the Pandemic, we have not traveled for awhile, and therefore, Nathan graciously guided us through re-joining Hilton Honors and dredging up our old HH membership. His help and knowledgeable guidance was invaluable as was his
care and assuance in making our stay a safe and pleasant one. We look forward to our return!
we stayed at Hampton Inn Crestview Florida...their refrigerator froze everything we put in..next morning a coke half exploded when we opened it because of freezing...got all over floor and 1 bed..we told maids what happened...they said they would..well, they never came back..we came back that night with room demolished...my wife went to desk and they gave her what appeared to be used sheets to put on bed herself...next day they still never attended room...Floor was soo sticky to walk over...Desk person last day said cause of covid they dont clean rooms unless asked to...My wife then exploded..We want our money back..Worst hotel experience ever
Staff and General manager are not properly trained to be in a hospitality business. Unfriendly, very rude with bad attitude GM and his staff.
In my opinion, rudeness is the absolute worst offense that falls under the service category. there really is no excuse for being rude to a paying customer.
I checked in with husband and two boys on the 1st floor. As we are watching tv I see a cell phone in the window. I open window to see 5 girls doing TikToks. I closed blind and let that go. At midnight a bunch of teenagers were pounding on our door and trying to get in so I called the front desk. The beds were not comfortable and the air conditioning was so loud and would shut off and come back on throughout the night so none of us could sleep. When the air shut off it got hot in the room. We stayed a week later on the way home from vacation and this time was on the 3rd floor. Same issues minus the teenager issues plus I had to pay an extra $27.80. Nothing was offered to help the situation or to make me want to come back and that's sad because I always preferred Hampton Inn. I don't know if I will ever be back.
Stayed at Hampton Inn in Marquette Mi Wednesday night and Thuraday night. Breakfast i served between 6-10, arrived at anout 930, was told they werent going to cool any more eggs or potatoes. Friday morning arrived at 830, found a sign on the egg warmer that the oven was "broke" and there werent any eggs or potatoes. What a joke! They charge you upwards of $300 a night to stay, then cant wven donas advertised....stay somewhere else!
We stay at the Hampton Inn at Hays, KS about 1-2 times a year. This time we noticed the new, very attractive decor in our room and in the dining area. It was uplifting and pleasing. We LOVED the barbecued pork sliders available around 5 p.m. in the dining room. The only drawback was arriving customers who slammed doors for awhile and woke us up. The motel employee said the manager might consider getting doors that didn't slam....good idea!
I had one of the best experiences checking in at Hampton inn & suites Pueblo South gate. The gal who checked me in was very friendly , positive, informative and always kept a smile on her face. Thanking us for being patient as she was new to the
Front desk. I would have never have guessed. Keep up the good work New gal!!!!?
Pat,
Check In 09/09/2023 @about 8pm
William from the King of Prussia Hampton by Hilton displayed pure and genuine customer service and support accommodating our stay with concerns, regards, yet accomplishing his tasks of performance in acquiring business and much assurance in future business from us and I'm sure many more.
We stand at the Hampton Inn in Rochester New York the hotel was new The employee were very nice the room were clean .and the only thing was that the bed was to high for me to get into .the breakfast could have been better .I will not stay here again not because it wasn't a good hotel it was the location.other then that it was very good
I stayed a the Hampton inn in magnolia Arkansas, while the rooms were okay but small, my complaint is about the breakfast. They didn't have enough food either morning I was there and when more was made it was cold. There wasn't a microwave in the dining area to warm the food. The last morning I was there an hour before they stopped serving we had to wait ion food to be prepared. Im very dissatisfied with the service we received
We stopped at the Hampton Inn, Roanoke Rapids on April 27,2023, for unexpected family emergency travel. Without a reservation, we inquired of a room availability and possibility of using any existing rewards toward our stay. We attempted to use Hampton Inn's on-line service, but met with confusion of how the system worked?
Seeing our frustration, the sales manager, Raquel Harvey, immediately came to the lobby, and questioned how she could help. After we explained our concern, she removed us from the busy front desk and took us to the quiet sitting area, and listened with empathy and concern. She went back to her office and returned with a generous offer to discount our one night stay.
Her kindness and compassion, was truly appreciated, and we are happy to be Hilton Honors Members. Raquel Harvey should be commended for her amazing customer service.
Always traveling Hampton Inns for travel, the Roanoke Rapids Inn, both facility and team members were outstanding.
Can't say enough good things about the Hampton Inn in Litchfield IL!! Service was excellent. So friendly and helpful. Thank you so much for having several handicapped parking spaces. My husband has to use a cane and it was wonderful being able to park close to the door. We were so pleased with our stay!! Thank you Hampton Inn!!
I just stayed at the Hampton Inns And Suites in Denton TX for 4 nights. Although my sister loves staying at Hampton Inns, I never had.
I just want to say that, although the place was altogether satisfactory in terms of cleanliness and size of rooms and breakfasts, this particular Hampton had exceptional personnel who went way above and beyond in every way to assure we had a wonderful stay. Among our needs were a place to have a 99th birthday luncheon for a few people (we were invited to use the breakfast room as we needed), two rooms out of three with handicap accessibility (which were perfect!), help in opening one of the rollators we need, and absolutely perfect professionalism. On the part in particular of Titus Mallory and Stephanie King, our stay was enhanced totally by their kindness and warmth.
Thank you for an altogether charming experience.
I recently stayed at the Hampton Inn north I95 Port Wentworth Savannah Geoegia. The hotel,room and exterior was very clean. The staff were friendly and professional especially Sanja who managed the breakfast. Love her energy and kindness. She's truly a jem. We will be back to stay.
We stayed at the Hampton Inn, Mount Dora, Florida over the Christmas Holidays. The staff and especially Quesa, the Guest Service Manager and Robert the Assistant General Manager were most helpful and plesant. It was so nice to see them greet everyone with smiles. Both of them went out of their way to help us find Restaurants open during Christmas Eve and Christmas Day. When in the area again, we would stay here.
We just wanted to say a big Thank You to your wonderful staff at your Hampton Inn, 16201 Swingley Ridge Road, Chesterfield, MO. 63017. Jason Bradshaw and Cindy Witengier were so kind and courteous to us. We called the hotel on 1/20/2016 to see if we could check in earlier than 3pm as our furnace went out completely and it was 8 degrees outside. We waited for the furnace technician and got the bad news and had to have a new furnace installed the next day. Jason said to come over as they would have a room. It was about 1 pm. and we checked in. You also have a very nice General manager, Chuck Meckfessel.
Thank you again,
Patti and Mike Hackett
I am completely and totally pleased with my stay at the Hampton here in Selma -Smithfield nc. Ms mate and her trained staff are phenomenon. Like Manger -like staff.
I've been so amazed as to each and every morning going I see the manager out in the lobby assisting the guests here in getting good hot food out to making sure of clean area ; you name it she took at part in it. I make mention of this because 90% of my stays at the Hamptons, the managers have been in their office or at the front desk playing the paperwork business. Nothing wrong with them doing their business just to consistently see the dedication and devotion given to guests from this manager is worthy of nofication
Without it appearing that I'm loading it on too thick im just totally pleased with my customer service that Ms Barbara Maye and her staff have given in my 3 days stay.
I would like to let the Hampton Corpration know how much the staff went out of their way to help me while my son was in the hospital at Livingston. Texas. I have never meant such caring people. Kristen helped me get the last available room because my son was in ICU. She worked her magic and had a great shoulder when I checked in. The maid staff was exceptional. I got real dizzy trying to go to my room, because of the stress, of my sons condition. Melanie helped me get seattled into my room. She checked on me to be sure I was okay. Her compansion was excellent. The service here has been the best I have ever had. I would recommend this hotel to anyone coming to Livingston. You have wonderful, caring, outstanding personal and I feel they needed this well deserved comment.
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