State Farm Customer Service Complaints - page 2

My car was supposed to be refunded a payment that was taken out and wasn't supposed to be on that date my agent assured me it was taken care of today is Wednesday this happened the following Friday when will I get my money refunded back to my card

I have been a customer for many years! Not a happy customer now! My car a2010 Chev Impala was flooded on Aug12 2016! My car has yet to b picked up & inspected so I can move on to more important issue, like repairing my flooded home! I have been a customer of Roger N n Independence La for years! I am considering dropping State Farm when I purchase my next car!!!

my car Audi Q7 was hit by a another car right behind me on high way on July 10th, for which the police filed 100% being responsible by the other car. However, my issuance company State Farm is so mean, so rudely that it authorized its body shop to cut out a piece of my damaged exhausting tube and welded into an piece of After-market tube, which created bigger noice than before. I called many times to request to replace it with a Audi part, they refused, left my car exhausting louder to drive. Nowhere to complains for being treated this way by State Farm. I wrote this review, hoping someone one may help me.

OK so my dwelling of two bedrooms, my master bedroom has this major leak, the ceiling tile and fiberglass fall all on my tv, bed and printer. Water has invaded my domain. Contact them 06/03/2016. I have two grandchildren I am currently caring for and they sleep in the second bedroom. Now my bedroom is uninhabitable due to the water and debris, which I ha having to endure the apartment complex as well. So STATE FARM AGENT JOSH is the agent, Now LeAnn 7 an Ins. Agent make the necessary contacts to get the ball rolling. Spoke to the claims dept... the tell me they will call me back so I can go stay elsewhere since my bedroom is uninhabitable and I wait wait and wait. This company is A JOKE THEY ARE Decietful... they lie. So a month later I'm still in my dwelling sleeping in living room because they are incompetent and lack any type of integrity! They will not pay the monies due to me. On top of THAT JOSH ACTS LIKE HE IS ON BOARD WITH HELPING RESOLVE THE MATTER..WOW WHAT A JOKE HERE TOO! SO MY PROPERTY THAT WAS DAMAGED I AM TOLD TO TAKE IT FOR DIAGNOSIS AT BEST BUY! Why am i going to do the work these should have done! HAVE COMPLIED WITH ALL THE REQUESTS AND SUBMITTED ALL NEEDED PICTURESOME ETC. NOT EVER DID THESE BABOONS EVER COME IN PERSON TO EVALUATE THE DAMAGES. SO THESE PEOPLE ANDROID STATE FARM ARE THIEVES LIARS ANDROID THE CLAIM ADJUSTERS BASICALLY DETERMINE IF YOU SHOUTCAST GET TAKEN CARE OF! FRANK IS A CLAIMSATURDAY ADJUSTER AND AN ASS! The will NOT allow you to speak with Management! All they can say is I Sorry! SO THE adjusters make their own rules and their interpretations. So that they don't pay out! They like playing the waiting game!

I cancelled my insurance on june 26 which is way more than enough time to get my refund and have my vehicle removed but neither has been done and I hate the fact that you have to "speak" to your statefarm agent to change anything on your damn policy!!!!!! with geico you can change add or delete anything on your own right on your phone can't wait to get my refund start with geico good bye statefarm jerks!!!!!!

I went to get sticker for my Honda civic.. I had no cif of ins. service station called 3 times get leave a msg. I've called 3 times get leave a msg.. no call back from my state farm agent.. also I've tried for mths to have ins put in my name as my husband passed away last nov.

If I cancel an policy here in Atlanta within 24 hours, Why does it takes up to 2 weeks for me to receive my refund back on my card, If you can assist me with this matter, It would be very much appreciated. Thanks

My Mother and I have been customers of State Farm for a few years now. Fortunately we've never had to use our policy, until recently. We are in terrible need of a new roof on our house and although State Farm sent an adjuster out here it was determined that I our roof damage was do to wear and tear.My Mother and I both live alone together.We have large holes in the roof and it is leaking considerably and the ceiling is almost coming through. My question is why doesn't State Farm reach out to the people that really need the help. State Farm is over a billion dollar company and all we need is about $5,000 to put a new roof over our house!!We pay our policy every time it comes due and receive nothing from Statefarm. State farm DOES NOT CARE about the needs of REAL people in crisis. We'll be looking for a new insurance company. SHAME on you State farm. You don't get it, you just want the money!!!!

I am a State Farm customer for years now, and I have never experienced such poor service on my claim number I am waiting 10 days now for approval on this claim. You never should have gotten rid of live adjusters because this process sucks !! I have car rental and hertz keeps calling my body shop , when are they getting there car back, when they should be calling you idiots. When this is over, I'm going shopping for a new insurance.

I have had State Farm for my car insurance for a very long time, so I though I would get better treatment. It seems that the State Farm people do not recognize a con when they see it. The stop so that someone can run into them, then claim that they are injured and their car is damaged. Which neither happened. I did not have my foot on the gas when I bumped into the con's car bumper, it just rolled into her back bumper. And she was fine when she was running around taking pictures of my cards etc. But no one believe me, that I knew from the beginning it was a con. I couldn't talk to my agent, she wouldn't take my call to tell me about the claim. Victoria Luskin has been my agent for many years, so you would think she would at least be courteous. My insurance went up $71.00 this quarter. Being this is the thanks I get for being a State Farm customer for decades, well I think it's time to look around at other companies.

Hello

I'm Carmen Diaz, policy number the reason for writing is because on April 18 the sinister was presented with my two cars in the city of Houston and I spent 40 days working to resolve my problem and still has not been resolved my case, this is generating me expense one thousand dollars per month and the risk that the GAP insurance does not cover the remaining debt with the bank, please I need to contact a claims department supervisor as soon as I can but I need you can give me a phone number of supervisor.

I'm Donny Saenz,my claim is out of portage mi.you owe me over two years of loss wages that's over a hundred thousand. You won't pay but yet you won't send me a deniel letter to take you too court to get the money. You owe me over a hundred thousand I'm not sitting duck on this pass the buck to adjuster, after adjuster I will still call everyday till I get an answer its not hard to pay what you owe. Your lawyers say you owe me, so may up! One angry unhappy customer.

To start, statefarm has illegally forged my signature on a renters policy that I asked for a quote. They then made an error and canceled my full coverage for 2 years. After an accident, we noticed all of these things during my claim. At first, they fixed all the issues, then they don't have a rental car agreement in my area. So I get a phone call telling me they were sorry the following day, for telling me that my car was at a select shop. They got the names wrong and tried to charge me towing. They pay for the second tow and I have them send it to my mechanic. They then tell me they don't have an adjuster in my area and said I can do an estimate take pictures with my phone and send it to them since my mechanic is an old school old man in my small town. They deny the claim and say that it's too high for the area. They could not tell me the area range and said it needs to be lower or they won't pay. So my mechanic tells them what he is dropping it to. They then, proceed to raise their voice on the phone because I have called 3 times asking why it has been two days since the revised quote. They yell, refuse to put me on with a supervisor. These guys are awful, law breaking, rude untrained brutes. I hope that my complaints don't go unnoticed.

I currently have state farm insurance as well as my entire family. I had an accident on 6/9/15, I was hit while parked. I am really disappointed on the way a supervisor handled a complaint call I made against an employee. I would like a manager to call me so I can explain my situation. I am reaching out to state farm because Ive decide to report this incident to 20/20 for an episode of claim adjuster nightmare. Before I decided to go forward. I was challenge and sort of threaten by a supervisor in your company. When I told her that I was going to make a report she stated go ahead because not all calls are recorded and I received all complaints and to trust her no one else will received that report because its her department and no one will get it. I reassure her that I will do everything possible to make sure someone with higher authority will get my report she said go ahead I have all your files in front of me and she reassured me again that no matter what I do no one else will received the complaint.



Thank you

I do hope these messages are sent to State Farm management. I am an adjuster with another insurance company. When asked to return a call, I'm not given the team # so have to go through whole telephone tree, speak with someone, get team ph# then wait 10 minutes to speak with someone. This is ridiculous and very irritating. I just made a return call and NOW am given a direct line to adjuster (3 weeks into the claim). Why didn't I get that sooner? I'm so irritated I've started to be snarky with State Farm adjusters. This is unfair. The system in place just has to change. I don't like being snarky and dealing with "State Farm hate" i'm developing. Please address this problem. I'm surely not the only one feeling disgusted.

State Farm felt I was a bad risk and raised my auto premiums from $638,00 (six months) to $980.00 six months. When I objected they ask my permission to re-rate the auto policy and suggested $200.00 in premium discounts already applied would be withdrawn and auto premiums would be approx. $1180 every months. I have no tickets or accidents of any kind - State Farm agent agrees with this.

I changed my insurance company instead (Country Financial); who sold same auto policy for approx. $650.00 (including renters insurance). Had the new insurance agent handle the actual transfer. State Farm sent a premium refund check U.S. bank will not cash nor accept for deposit ten days ago. Their explanation is I am the problem because must have terrible credit at U.S. Bank. U.S. Bank said problem is the check is not in the system.

claim service is bull they lie. and they love to deny deny they will pull out old case laws its one big jock. they don't have there people doing the same some claims get more favortism then others. adusters are bullies.

Its beyond ridiculous trying to get someone to give refund or provide a letter of why I have not received a refund. I been calling and emailing agent and customer service since December 3,2015.Everyone keeps throwing the blame on other departments or my agent. Agent office says its corporate,csr says its agent, they will have someone contact me, nothing. Useless

Its beyond ridiculous trying to get someone to give refund or provide a letter of why I have not received a refund. I been calling and emailing agent and customer service since December 3,2015.Everyone keeps throwing the blame on other departments or my agent. Agent office says its corporate,csr says its agent, they will have someone contact me, nothing. Useless,Im glad I switched what a hassle

Any phone call to State Farm claims Dept. has an automatic message that wait time is "More than 20 minutes" This coupled with having to wait 4-5 days for an adjuster is horrible customer service.

I have had state farm for 31 years with no claims against my homes or autos. I have full coverage on my autos even when they are lien free. I put in a small claim when I had a tow strap wrap around my drive shaft and poke a hole in my gas tank. The agent was nice but not helpful because the claim department is so messed up they cant even communicate together. The agent told me to have the truck towed and get an estimate and they'll take care of it, when the claims department called me an hour later they said what do you mean you took it to a shop? we need three estimates before we ok anything so you wont be covered? Also very rude! The shop was ready in hours to install the new gas tank and get my truck back to me but I was told no I need to wait until they figure each other out (state farm). 5 days went by and they called my service department and told them they didn't want to buy a new tank and they had found one at the local salvage yard? After another day the service department told me the tank the found wasn't even out of the old smashed truck and that it would be another day? Then the icing on the cake! Some claims lady calls service and asked how the towing was going to be billed? I had found this towing company affiliated with state farm and they were going to bill them directly BUT the claims lady then told service no just bill me and they will reimburse me later. Needless to say after 31 years of paying STATE FARM FRAUD I will be switching companies ASAP, already found better insurance for less and cancelled my 47 year life insurance policy because I wouldn't trust state farm to pay it anyway when I'm gone.......

It's really sad how state Farm agents can make huge mistakes and State Farm covers up and nobody takes the blame when you know you should. I will never recommend your company to anybody and pray that God will destroy your company. It's all about the company and not your customer's. What goes around will surely come back to hunt you and your headquarter's office!!!!

After 35 years with State Farm, They decided not to renew my homeowners policy because of three claims within a five year period. These claims hail-2011, theft-2014, deck fire-2015 paid less then 5,000 total after deductiable. No warning, just a letter in the mail! After paying over $50,000 in premiums over these 35 yrs, this is how they treat loyal customers! Warn your friends, post on social media, whatever you can do to spread the about this money thieving company...

I have had the WORSE experience with State Farm. August 21, 2015 I had a head on car collision with another State Farm insurance holder. The police reports states who was at fault. We both have the same adjuster for the accident. I feel it is a conflict of interest. The adjuster that has handle my case has given less than poor customer service. His team lead Scott is just as inadequate simply because I have called 4 times and each time left a voicemail without a returned phone call. I have had State Farm insurance for 5 years and never had an accident or ticket. I am not satisfied with the customer service, the knowledge of the job they have nor the timing that things are handled. People pay insurance to cover thing of this nature simply because you have two people that have the same insurance you should NOT try to make it even down the middle when C:EARLY one person is wrong. I am beyond words with this situation. I cannot switch adjusters because the team lead has YET to call me back. I should not have to hire a lawyer for this to be handled correctly. I am disappointed, frustrated and now I am angry how this situation has been handled. No one has been willing to help. Next week will be a MONTH without my car but yet I am still paying State Farm for insurance and they have not helped at all!!!! Just as everyone in the world that pays a company to do their job I expect the same thing.

I Am So Upset With State Farm, Such A Big Insurance Company And The Customer Service Is Terrible, Terrible, Terrible. Guy Brickman Agency In Hialeah, Fl. Is The Worst One. They Treat Customers Like If They Are Doing A Favor And Their Rates Are Astronomical. No Professionals, No Polite, They Are Not Running An Insurance Company, They Are Running A Flea Market.